I got the truck form this female associate and returned it to the same associate . She is in the attached photo. I drove a total of 10 miles. When I went to fill up the tank I had to put in 6.5 gallons. I explained this to the female worker. I told her that I must not have received the truck on full and she told me it was full when I received it. I told her it was full on The Gas gage. I explained to her on most cars the gas gage needle goes past full so it is tough to tell. She just said we don’t pro rate. I didn’t idle the truck when I had it. I drove the 10 miles but then had to add 6.5 gallons of gas. so I got less than 2 miles a gallon? The math just doesn’t add up. Unless you want to get nickeled and dimed I wouldn’t go to this uhaul.

Easy rental very accommodating to date change for moving. Only road bump was check back in Sunday Morning more help was need due to influx of people

They forgot to give me my dolly. Otherwise great fast service

This is where the Ronster goes to rent a Uhaul. I go there...what else do you plebians need to know? The official decree has been given. Now proceed accordingly...

This uhaul is amazing.. very friendly. With easy drop off, and cheap boxes

We rented a Uhaul to move a fridge. The manager there was very friendly and helpful. My only complaint is that even though I reserved an appliance dolly online, they did not have one to give me. They were able to give me a standard dolly -- which was helpful(ish) but the reason I reserved an appliance dolly because I needed one to move an appliance.

Rented a trailer for a few days. Smooth sailing to TN and back. Great customer service, dependable equipment plus a great price!

Fast and easy rental and return. Staff was friendly, truck was clean and ran good

Confusing directions. The pin for Google maps needs moved to the actual retail store entrance/parking lot and not behind the building where the storage lockers are on the second floor. Walked all over the place up there trying to find way down to main area.

Nice change from what used to be here. Easy to see from the Route 8 and the roads. Attleboro challenging to get back out on the road, as Broad is a major road in CFO.

A little bit inconvenient where its located compared to another location where as near a Bus stop.

Been a great experience storing there

Alex was a wonderful customer service rep and helped us get on the road for our move with ease. Thank you!

Very neat old building, uhual is whatever.

Great place got free used boxes there

Matt is excellent! This is the largest UHaul in Akron. Good availability even during moving-to-school week.

Very friendly service, got in and out quickly and saved me a few bucks by helping me decide what I actually needed for my move. Check out and check in was effortless.

Left on hold for 13 minutes and still holding. Terrible

Vehicle was the best u-haul I have ever rented but the charges are ridiculous since Covid. The do it all yourself check in and check out is also tedious.

Excellent safe indoor storage

I was initially going to give them 4 stars, but then one of my references called and asked why she got a U-Haul Invoice for me sent to her? I received one as well stating that my June 3rd payment was not received and it was late. I informed them that I would be out prior to the 3rd. I moved out of the storage area on June 2, 2019. Now you would think before they sent out the invoice with late fees that they would first check to see if the locker was emptied and swept out - which mine was. Cant say the same for when we moved in. They needed to sweep out. In addition, the card that they gave us to get into the building was under someone elses name and each time we entered our unit, the alarm would go off. 24 hour access as long as once you get there at night, you call the Help number and someone gives you codes to put in. That to me is not 24 hour access. The storage units are very very small. We had a round coffee table, 3 piece sectional and rocker recliner - the locker is suppose to hold a 1 bedroom apt. Thank heavens we didnt have anything else cause there was no room for anything else. I asked for a 10x5x5 and I think we literally got a 5x5x10, but since I am only 63 we werent able to stack to the 10 mark. Will never use again!

Great place to stop and watch the trains

I just picked up a friend.

I wish I could give negative stars. First everything was okay, then once we received the truck it was at a quarter tank. We went back in to tell them, and they did give a supposed 30.00 dollar credit. Had we not noticed who knows what would have happened. When we returned the truck, the said we had went 36 miles, which is impossible. Also, we noticed they didnt honor the 30.00 dollar credit. Now back to the mileage. 36 miles was joke and a half. I even used gps to verify. From the uhaul location to the house we were moving from was 5.5 miles. From that house to the one we moved to was 3.2 miles. From the new house to uhaul was 1.8. Mind you we filled the tank back over what we got it which was on the corner from the new house. 36 miles, I think not. When telling them these facts, they said they would take care of it. All they did was apply the 30 dollar credit which was originally stated. After looking at the final bill they still charged for the 36 miles that we didnt drive. I am beyond disappointed in this company and everything that happened. Needless to say I will not be returning, nor will anyone I know or come in contact with.

Easy to access and very secure.

Very clean helpful convenient.

Rented trucks here three times. Everything has always gone smoothly. Friendly staff.

Literally the worst storage facility I have ever used. I signed a contract that for a facility that was supposed to have to have extended hours and 24 hour service. I tried to go one night after work and they were closed and there was no way to get in. I went a day their office workers were there and they said they hadn’t installed security yet and the extended hours were unavailable! The only time I can go is late at night or on the weekend. I wouldn’t have gotten the unit had I known they wouldn’t be open when I could go. I call about this issue and the manager said there was nothing he could do. Then my husband called on the weekend and they told us they were open until 10 pm. I showed up at 7:05 and they were closed with no way in again! Apparently they added security but there was no way in except with a card which they didn’t provide or tell my husband about. They also made us buy their lock for the unit, we lost the key..our fault and my husband told them that as well and they said they had a specific locksmith to use. So I went to the unit, the office had been right next to the unit. Apparently they moved the office to the other side of the building that has no access to it from that side of the building or the units. So I had to walk all the way around this building to the other side to get the the office for them to tell me there is no locksmith they use I will need to find one. Again we were told the wrong thing! Lastly, I was told Inwiuld get an email for the bill which I never got. So, I was charged a late fee and only knew to pay it because they sent me a late bill email and paper bill. We were in the middle of moving and Incoildnt keep track of anything let alone the billing date which is why I was waiting for the email bill. This was the worst experience I ever had. Completely disorganized and not conducive to actually using it for short term storage.

The one in Cuyahoga Falls that used to be the old schwebels building their wonderful to work with very nice people there.

Great place to get your propane tanks filled up. If you fill a lot at once they even give you a break on price!

Good service

Nice place

The manager mike is a lot nicer now. Only complaint I have is that the building is spooky looking and the store area is freezing cold. Poor guy is using a space heater. Hes Gunna freeze to death in there!

Renee was very sweet and helped me with everything to accommodate my storage needs. Such great service at Cuyahoga Falls U-Haul...

Im giving fives stars to guy that takes care of the outside maintenance .He deserves a raise .He takes good care of that place .and he kindly cut the overhanging branches that were smacking my supervan roof when I drove past everyday..!

Its a new place going in there doing a very good job of putting everything in

Our fifteen foot truck was an easy ride. Very good truck.

Terribly understaffed today

Everyone who works there is so nice and helpful!

Friendly and very helpful staff.

Best place ever!!!! Especially the guy that closes Monday through Thursday

Lots of construction, hard to find entrance. Staff were very accommodating.

Big name which it doesn’t need my Review, I hope his idea spread in the whole world.

Easy to get equipment. A little costly but it worked

Incredibly helpful staff, good location

I never have a problem with the rentals I need at U-Haul

Great people easy to work with

Convenient

Got all supplies !!

Very helpful and accommodating

Was very helpful

Good

Great customer service

Great resource!

Wonderful Service!!

Wonderful people

Do everything

Clean and friendly