Louden was referred by a friend and theyre everything he said they werefrom standing by there work to answering every question and concern. this business is a breath of fresh air. honest and fair and up front. I have found my new repair shop.Thank you! Jon

I had a coolant leak problem and John was awesome in helping me understand what this entails to repair. I had my car back sooner then I thought I would and its been running great. They even cleaned my SUV! I strongly recommend Louden Motorcar Services

My car is getting a diagnostic but already without doing anything I feel like Im in good company and they will assess my car. The facility is so clean and so professional I hope I can have the work done here. Unlike Mercedes-Benz dealership at Park place. Every time I call babe book my appointment 10 days out that doesnt work for me. Jon.......is pretty awesome

Have used Louden for many yearsOn 2000 911 Carrera 4 routine maintenance plus repair of engine intermediate shaftMB E350 and now E450 wagons routine maintenanceFantastic service, prompt courteous perfect and better priced than dealers

Great place to service your car. Super professional and quality work. They even noticed my state inspection was due and they performed the service without my asking. Awesome service. Finally, when I picked up my car, it was washed and cleaned. Will definitely come back when needed.

Dallas, Ft. Worth residents are very LUCKY to have Louden Motorcar Service . Privately owned and run by two people that work together like your left and right feet. Communication is outstanding, Customer service is 6 star. Their automotive work is Consistent as the day is long. If you own a Porsche, Mercedes or BMW you have a place you can depend on to treat you and your car special and fair.

Excellent service. Our car left us stranded; we called Louden explained our situation to Jon, and he was able to see us right away. The maintenance was involved, and we had to order a part. Once the part arrived, they quickly repaired our car, and now it drives better than we have felt before.

Louden’s is top notch! I have used for years on multiple “ultimate driving machines”.1. I know 100% what the issue is2. I know costs before clearly3. I never have felt I was offered something the car did not need.I would recommend them completely!

We have been taking our Mercedes to Louden for years. We are very pleased with the friendly service, excellent workmanship and pricing. Its a pleasure to do business with a company you can trust. Highly recommend.

I’ve used louden for several years and believe they offer fair pricing, an honest assessment of services and deliver a quality service.

A local dealership told me over the phone they only use low viscosity synthetic oil - not good for an 80s 560SL! I called around a couple of indys and Louden was recommended to me twice.Great service, used the right oil, and I’ll definitely be taking my car here from here on in!! Great to find a place I can trust with my car.

Jon and his technician were incredibly helpful. They were recommended to me by my provider in Houston for an issue I was having while at my in-laws in Dallas that really revolved around nothing more than the diagnosis of a fairly major issue. Jon was incredibly honest from start to finish and went above and beyond any expectation I had. I cannot recommend them enough!

The BEST!!! I am going nowhere! This is the best place. Saved me $2500 compared to the Mercedes dealer.

The team at Louden motorcar is very knowledgeable, experienced and well priced. I wouldnt take my 2004 SL500 anywhere else!!!

Great customer service and very honest about what is wrong with your car. Additionally, they are very responsive.

Louden has been a long time partner with the Mercedes Club. That is how I met them. I recently had my 1987 560SL in to repair and convert the AC from R134 to R20 and to have a massive power steering fluid leak fixed. They did the work flawlessly and for the price quoted. They are a pleasure to work with and can be trusted with the work they provide. I am a very happy customer.

Worked on my older Porsche 911 (1997). These cars can be very complex. Jon did a terrific job of researching various ways to get my issue resolved. He gave me various options and at an absolutely steal of a rate. Highly recommend.

The write up is about two professionals my family has nothing but respect. Jon and Theresa they always give me and my family quality service. This shop has quality professionals providing repair service that speaks volume of the people they have working on the vehicles. This location in particular I will recommend friends and family. I enjoy the conversation and the personal touch both Jon and Theresa provide, they go the extra mile and thats what is missing from most businesses today. I dont feel like I am just another number. Thank you Jon and Theresa!

I started with Louden on a friends recommend in the late 80s after I bought my first Porsche. Since then its been a 750 and two 740s, the last of which i bought used and then drove for 14 more years under the care of Louden. Now its my wifes 2011 335. We keep coming back to Louden for the natural reasons: great work, fair charges and people that actually care.

Jon and the folks over at Louden have worked on my car a few times over the past year. They always do great job. Before doing any work on my car, Jon always calls to explain exactly what is wrong and what my options are.He is very reasonable with price and does everything he can to keep the price down. He also works very quickly. He is very smart and clearly cares about his customers. I can honestly say that I fully trust Jon and the folks at Louden.

My sister Annabel has been a customer for many years. Ive returned to Dallas after 8 years and I lucked out having such a wonderful and professional place to bring my Mercedes and my husbands BMW. When I enter, I see Teresa at the desk with her vivacious smile and her continued enthusiasm to help me. Shes a loving mom, has the biggest heart for homeless animals, and to me is a part of the furniture at Louden Motor Cars! Car issues can be stressful for me and Id rather be doing something else however, this family owned business makes me feel at home when I go there. Thank you so much Jon for going out without a jacket in the cold and windy day to change the time on my car as I was almost leaving. You showed no hesitation and I really appreciate it. Its those little things that can make someones life easier. I had forgotten to mention the time change when I arrived. Mr. Louden, Im so glad I met you. Wishing you all continued blessings at Loudens Motorcar Services.

I had an Issue with my BMW 530I replacement of the vanos units affecting my cars performance. With Jon attentiveness in detail of my vehicle he was very knowledgeable and put into simple terms the process that had to be done. Both Chuck and Jon are knowledgeable with BMW vehicles and gave me the peace of my mind that my car was in good hands. I was also brought into their shop and had the opportunity to see my vehicle in the raw and the work that they were doing. Their garage was very clean, I was also introduced to Martin their certified BMW mechanic that gave me great feedback on my car as well as he was very knowledgeable and he even shared to show me his personal BMW 3 series, AMAZING!. Louden has a great team of folks that really are about customer service and guarantee their work. I appreciate what they have have all done for me and I highly recommend their facility. GREAT JOB!!!

Customer service at Louden Motorcar Services, Inc. is unbeatable! Theresa and Jon are exceptional!! They go out of their way to make sure my husband and I are treated like family. Another thing that sets Louden Motorcar Services apart is attention to detail. Theresa always has everything perfectly organized and ready to go when we come in. Jon explains each service that is needed and the master technicians work hard to make sure any and all repairs are done right the first time. Plus – the entire Louden team takes care of our cars as if they are the owners! If you are looking for Honesty, Fair Prices, Comprehensive Certified Professional Workmanship and Top-Notch Customer Service – look no further than Louden Motorcar Services!

Louden Motorcar Services provide great quality work at an affordable price! I have owned my 7 series for a few years now and for the past 3 years I have only taken my car to these guys! Chuck knows his customers by name and has been on point detecting each problem that I have encountered with my car. For as long as I own my car,I will be a customer!!! Thanks Chuck for always taking care of my car and I. KEEP UP THE GOOD WORK!

Friendly and honest car service.Had a couple of miscellaneous service items, so dropped off and picked my car up the next afternoon (they wash it for you too). Service was great & my car ran like new. Added bonus was when I got in my car, there was my Whole Foods gift card (I had presumed I lost it months ago) sitting in the cup holder. They must have found somewhere inside between the seats. Thank you for being an honest repair shop!

I took my car to their shop thinking there was a problem. They test drove it and their diagnostics didnt show it had any problems. The only thing they found was a leak in the windshield wiper fluid line. They fixed that and didnt even charge us! We are very impressed with their service.

My parents have taken their cars to Louden for years. When my moms car needed a tune-up recently, I dropped it off at Louden. Chuck showed me around the vehicle, made sure I knew how to check the fluids myself (as its different than on my vehicle), explained the services he recommended, and did not pressure me to have it all done. He kept me in the loop on the progress. I am satisfied with the service.

From the time I walked in the door and was greeted by the wonderful Theresa until the time of departure with my vehicle, I experienced the expected, business like customer service that a repair facility can offer. They even provided a loaner vehicle and a ride if I needed it. There mechanics are highly skilled and trained with knowledge and years of ongoing education in the industry . I must say I was highly pleased with my overall first experience ai Louden Motorcar and will be returning when service is needed. ☺

I have been doing business with Steve and the gang since 1996. They have always done me rightI would recommend taking your Benz and Bimmer to Louden Motorcars!The techs are Great

Best Customer Service I have experienced in years. Prompt, polite and patient with my questions. Value added service too. Louden has earned my business!

After taking my 335i to the dealer for diagnostic testing I found that they could not replicate the cars symptoms, even after having it for several days. I had a close friend recommend visiting Louden Motorcars to see if they could come up with any answers to what was going on with my 335i. I dropped the car off in the morning and was surprised to find out that they have a rental service on site to accommodate me with transportation while my car was down. That afternoon I received a call from Chuck informing me that Loudens had found the problem and in fact the issue was something the dealer eventually covered under warranty for me. Can not thank these guys enough for the prompt and honest work that was done, Highly Recommend Louden Motorcars to anyone looking for the right place to have repairs done.

Louden provides honest automotive repair. Louden provided me with detailed information regarding what I needed to do to repair my car, as well as my options. I highly recommend Louden Motorcar Service.

These guys are incredible!! Brought my 05 Mercedes E-Class for routine service. As part of the service, they noticed that a brake system problem, that was covered by a recall. Chuck took it upon himself to deliver the car personally to the dealership for warranty repairs, and pick it up afterwards. I spent $150 (Competitor quoted $380.00) on a minor service, and these guys took it upon themselves to save me a trip to the dealer. Hands down great service! Thanks Jon and Chuck!

They took extremely good care of my car and were extremely professional! Will 100% be coming back here from now on.

This is by far the best experience that I have had with an automotive service center. My 1990 BMW suffered timing belt failure. From my initial conversation with Chuck at Louden, I knew that I had found the right place to service my car. Attentive, knowledgable, and reassuring, Chuck was always available to answer my questions; he explained the repairs thoroughly to me, he let me know when it would be more cost effective to find a used replacement instead of trying to fix the present part. Upon picking up my car, I found that it looked BRAND SPANKING NEW. I met with Martin, the technician who worked on it, and with Chuck for about 30 minutes as they showed me everything that they did--they went above and beyond the call of duty and it was clear that they had put so much time and energy into my car. From now on, I will drive the thirty miles to Louden to have my BMW serviced. It was worth every penny. I cannot thank Chuck and Martin enough.

Friendly, convenient service, but with a hefty price-tag.I took my 328i to Lauden this week for its annual maintenance check, to look into the brakes and fix a headlamp. I picked Lauden for its reputation. I was hoping for competent service at less-than-dealer cost. Being rather busy right now, I was hoping for convenience too.I guess I ended up paying what I was willing to pay to get my car serviced quickly.$195 to replace brake-pad sensors$450 for the scheduled maintenance check$60 to replace the bulb.I actually feel good, though. I was quoted $670 to replace the oil filter gasket and declined. I am going to take the car to my usual mechanic next week.

The only people I trust with my BMW

Louden Motorcar service was simply the best experience I have ever had with car maintenance. You have a customer for life!

I have taken my MB in twice and both times I have been very pleased. Always on time and courteous.

I am a very particular owner of a Porsche 911 993 and Loudens is the only place I will take it. They understand the client does not want to overpay because they are car enthusiasts themselves. Taking your auto in for maintenance or repairs is never a lot of fun, but Loudens makes the experience manageable.Thanks

So happy to have a competent shop that is fair priced and does great work! For many years they have been consistent!

These guys ROCK. Talk to James, John or Mr. Louden himself with anything that ails your BMW. Brought my 530i & 320i for 60 K service and they charged me 1/2 of what the dealer(stealer) wanted and 1/4 less then other independant BMW shops. Very friendly, thorough and not Pushy. They dont have loaner cars though, so be sure to have a spare or a ride. Francis D. Rowlett, TX.

I dont goto dealership anymore. These guys are very good at what they do. They primarily service European cars. I take my Benz to them for all my scheduled maintenance. Very curteous and responsive service. If you have a Benz or a Beamer, dont want to goto dealers, and dont want to goto some untrustworthy shop, this place should be in the top 3 on your list.

I have serviced two of my BMWs with Louden and they do what is right for the customer and your auto. Highly recommend these guys.

Great service and friendly staff. They take care of me everytime i go in. The only place i trust with my car outside of porsche itself.

Louden has been around for a long time, so that has to account for something. Initially, they seemed friendly as well, but buyer beware. Ive visited the shop on three separate occassions and the experience has led me to the undeniable conclusion that Louden is significantly more expensive than the Mercedes dealership. I believe in paying for quality work by a certified shop, but 40% more expensive than the dealer? Last year I drove over a curb and damaged my suspension. I didnt have an appointment, but they told me theyd look at it and have an estimate by the end of the day. They didnt. I was told it would be done the next day by noon. When I called at 3:00 it hadnt been looked at. I went in to pick it up and they gave me an estimate on the way out the door. I brought it to Park Place Bodyworks in Dallas and the work was done for hundreds less. This month I brought my E350 in for oil change, cabin and engine filter replacement, and a break flush. The estimate was over $800? I told them to do the oil change and Id take care of the rest. When I picked up the car I mentioned the estimate seemed high and what was the cost for just the break flush. I was told $290. Lets do the math - if an oil change is $125 and the breaks were $290 the filter replacements came to over $400? BTW both filters were around $30 at NAPA. To make it better, I went to Park Place Grapevine and had the breaks flushed for $135 out the door. Is Louden so much better at what they do they can be more than twice the price? When I emailed their Service Manager, James, about my experience, to make sure I wasnt missing something, his reply seemed to infer that Park Place would never perform the work for that price and they charge back Mercedes $450+ for warranty service. I emailed him back with my Park Place invoice and credit card receipt. You might guess, I never heard back from James. This is the icing on the cake - when Ive inquired about the price on both occasions they seem almost combative. Ive been around long enough to know that when a contractor of any kind cannot walk through their estimates in a civilized tone, buyer beware.

I needed a pre-purchase inspection done, and my BMW repair shop in Houston recommended Louden Motorcar for this. I called and made an appointment with Chuck. Jon was there when I arrived and ready to have his mechanics go over the car. It took about 3 hours and I was very pleased with the service and report I received. I was able to wait in their comfortable waiting area that had free Wi-Fi (which Jon helped me to connect to) while they looked over the car. If you are in the Dallas area and need a BMW repair or pre-purchase inspection I would recommend Louden.

Great service for any Porsche, old or new. mine is 14 Cayman S.

Great service

Always friendly and professional.

Great job.

Good service.

Well