Friendly service. They were able to look up what current mattress I owned and match the box spring I would need for new bed frame. Great service, knowledgeable staff is the reason we always shop here.

The store was well organized and clean and had the product that I needed. Thanks to Mylessa, the store attendant, who was very detailed and thorough and informative since she helped me choose the right mattress. Besides being informative, she was extremely friendly as well. The store is top notch and so are its employees.

We visited the store twice. We had a very positive first experience. The sales woman was professional and helpful and we left with a quote for 2 beds. We called a few weeks later to see if Mattress Firm would still honor the quote we had received. The salesman assured us he would. Because we were in a hurry for a quick delivery, he encouraged us to either come back to the store or complete the transaction on the phone. We came back to the store and we realized we would need to pick a different bed so we could get it delivered quickly. The salesman went above and beyond, helping us to find the right bed. Once we got in the car, we realized that it was 20 min after closing and never once did the salesman tell us he was closing or try to rush us. He was so helpful. All the delivery dates were taken but he continued to work on finding us a delivery date that would work and we got one. And this was NOT his sale! He wrote it up under the saleswoman that we had first met with. He spent so much time with us making sure we got what we wanted and it did not benefit him at all. The only reason I know this is that I asked him if he would be able to make any commission on this sale since he spent so much time with us. He said it was her sale, she would do the same for him and not to worry!What a lovely employee !! His name is Jeff Neihouse.

I was greeted promptly, ask for a good old bed frame, and got more than I bargained for. The salesman gave me instructions on where to pick a king-size adjustable frame at the warehouse with instructions on how to set up the bed. I was out of the store in about 30 minutes I was off headed towards the Mattress Firm warehouse

Worked with Nadine and had a great experience shopping for a Purple Mattress. Great customer service and was very detailed in explaining everything!! Much appreciated

My sister bought a mattress two months ago and had a great experience. So when I was looking, I decided to head straight there. I was asked what my budget is and I was shown mattresses in my budget. The salesman, Johnny, didn’t waste time showing me things I wasn’t asking for. Great experience!

This location is amazing! I worked with Mylisa over the phone and she didnt stop until she could help me find what I was looking for, in my price range and in my neighborhood. She was very patient and kind. I will buy from this location again just to work with her. Thank you so much for your help! The new bed is such a treat for the recipient after a terrible winter experience.

I browsed quickly, realized the store didnt have what I was looking for, and left, but an employee followed me out to my car. Im glad I locked my door because the whole thing made me feel very unsafe

Upon entering the store I felt comfortable. The atmosphere was so positive. Miss Ormsbee was very cordial and helpful. She did not use pressure tactics like some sales persons do. I am glad we stopped at Mattress Firm.

Very pleasant experience at the Preston Rd location - entire staff was very friendly and helpful. Our salesman James was very sweet, helpful and knowledgeable, he helped guide us through our decisions during the purchase and he knew a lot about the products.

Kobi is very helpful, knowledgeable and good at following up.

I went in to see what type of king bed I wanted stop by and tested them out ended up loving the beautyrest pressuresmart firm King bed. I ended up doing my order online live chat with Odessa Ferraro since my promo codes didnt want to valid both promo codes. The free bed base and $50.00 coupon off when I enrolled on their e-mail list. Odessa Ferraro was awesome and help me out with both promo codes and gave meeven more deals on my free shipping, warranty,and installed.Delivery guys were awesome as well didnt take long to install my new bed together and taking the old one away. I also had stopped by rooms to go they are way, way more expensive.

Michael was soo helpful with giving mattress options as well as being very friendly and informative. He not only helped us choose the best mattress for us but made what turned out to be an hour and 1/2 mattress trying experience seem like less time than it actually was. The delivery of the mattress we chose was also very convenient. We purchased on Friday and it will be delivered and setup on Sunday, 2 days later!

We got awesome customer service and Nadeem was very knowledgeable he was able to answer all our questions !

The entire shopping experience was excellent. Our salesman Nadeem was professional, very engaging and focused on our needs.

Mr Giles was efficient, thoughtful and patient as he assisted my octogenarian mother in law select a new mattress. He remained very focused and attentive to her concerns. Thank you!

I just moved from Michigan to Dallas and needed a new mattress and foundation. Jarvis was professional and eager to assist. The mattress was delivered the next day. I was surprised and happy. The delivery men were super friendly and even helped to adjust my bed rail to the correct size. Awesome service!!

Michael was very nice and gave us his full attention the whole time. Asked the right questions and showed us options only based on our needs. No pressure and a smooth transaction.

Its was our first time purchasing a mattress on our Own and Ms. Laura was the best help we could ever have! Best Customer Service and more!GodBless Mattress Firm Preston!👍

Great service great price

The guy that helped me out offered me the best deal possible! Explained the benefits of going with the luxury cooling bundle and I can’t wait for everything to arrive!

It was a pleasure shopping for a mattress at the mattress firm! Jarvis was helpful, courteous and worked hard to get us a great deal. We had jusr returned a mattress to a place where we were very unhappy with both the service and the results, and Jarvis was like a breath of fresh air! Wed recommend this store to anyone who is looking for a mattress!

Not crowded today, very friendly customer service

Jeff is VERY knowledgeable about mattresses and sleep comfort!

Over priced and pushy sales associates

My husband had a great experience shopping for a new bed at the LBJ location. Johnny Giles was friendly and knowledgeable, not to mention upfront about the products and prices. He didnt pressure us and made the overall process a breeze! Definitely happy with our experience and would recommend!

Great customer service timothy kelly was great advisor on how to accommodate my needs for the bed i was looking for.

Needed the mattress was about to buy one was interested in one that they had couldnt get any help on the phone or the online so I went to the store thinking know thats a Surefire way to get service and you had one guy who didnt know anything at all and was proud about it that using that as if he was always my first week though its my first month so its my first year here I dont know anyting the guy who knew everything I was so wrapped up in a sales pitch at 141 people he ignored me when I walked in and acted like he he was really about to sell a million-dollar mattress to these one people didnt understand he was losing a customer right before his eyes cuz I walked out of there and went to the competition I said the heck with these Jokers

Really had a great experience with the staff here, including the Manager, Mr. Michael Wells. He was a pleasure to work with and I got a great deal on the perfect mattress for me. I highly recommend this store location to anyone shopping for a mattress. Quality Customer Service and hospitality.

Lisa Belk was so professional and helped myself and my wife out on getting the right mattress for our needs. She was super nice. Well recommended👌

Everything was good customers service wonderful

Very professional and nice. I would have given a 5 but didnt have shoe covers on . I have carpet. Other than that great job!!

Jarvis was on point and help us pick out the best mattress available. THANKS

Went to look for a mattress and an adjustable frame. We were helped by Mr. Wells and our experience couldn’t have been any better. He listened to what we wanted, was knowledgeable and got us a great deal! Can you believe it was actually delivered the NEXT day??

Best experience nice people I sleep on heaven !!!

Friendly staff. Went to another Mattress Firm location but they didn’t even bother to ask what I needed. Came to this location and was very satisfied how they were so helpful.

Michael Wells help us and he was absolutely amazing with suggestions. We were looking at the purple mattresses and he made sure he knew how me and my husband both slept. I figured he would recommend the most expensive one available but instead he said it would be too soft for me (tummy sleeper). He walked as through everything and I mentioned my pillow wasn’t the best. He brought over the pillow he suggested and it was so comfy.We opted for an adjustable base and again he didn’t try to up sale us and suggested one that did the same thing the purple base did. Cost difference was $2800 vs $800. The man saved us 2k!We walked in just looking and because of Michael and his exceptional service, we decided to go ahead and bite the bullet on upgrading what we have at the house today. We are absolutely thrilled with our purchase!One last thing, we love in Rockwall but were in the Dallas area. I told my husband next room we redo and need a mattress for, we are heading an hour back to Dallas just to buy from Michael!!

Micheal Wells took amazing care of me and my wife. We had a lot of questions and he never tried to steer us towards any one mattress. He let us dictate what we wanted based on what we needed physically. And we found the perfect mattress. Then he was able to find exactly the power base we needed when the one that was our mattress power base was too expensive for us. Just an amazing experience over all, and I would highly recommend Micheal and Mattress Firm Preston.

It was a great experience.Jarvis Anderson our salesman was knowledgeable and very helpful.The store was well stocked, clean and COVID-19 safe.We were protected and felt very safe.

First seller person was so nice and helpful, for the bed price and quality perfect match. Thanks

The service was good but I had to drive to the warehouse to get my merchandise. Not happy.

Walked in, told Jeff what we have currently. No longer made (of course). Sold us closest thing sight unseen!Due next week.

Very friendly and accommodating service. I am excited about my purchase and pleased with my experience as a first time customer here.

Cant say enough good things about these guys. They delivered my moms mattress the next day and after she decided the bed was too high they brought a low profile box spring the following day. Competitive pricing and outstanding service. Do yourself a favor and check them out.

Ask Jarvis!!! He set me and my husband up with a bed that fit both of our needs and we even got the adjustable bottom for free! Thanks alot Jarvis!

The sales lady was knowledgeable and showed me just what I was looking for and the price was right too.

Great customer service.

Great! Michael Wells was fabulous.

Michael Wells made the transaction very seamless, he was pleasant, knew what we were looking for and was able to answer questions. They had hand sanitizer and face mask available.

Deborah and Andre gave amazing service. I visited the store a few months ago and they were incredibly helpful in assisting me with finding the perfect bed for us. Deborah even spent time playing with the kiddos while we were shopping. Andre was incredible, as well, in explaining the process and helping with the purchase. You cant ask for 2 nicer people! Thank you both!

David G is excellent. He was respectful, kind, and gave me service with a smile. He was not pushy, yet he was very helpful. Highly recommend this young man to anyone looking for a mattress. He deserves a promotion

Had a great experience with “Jarvis at Mattress Firm “ he help me pick out the best mattress “we went with a Tempur - Pedic it was in my budgetVery firm and soft when it comes to beds it’s top of the line he was very helpful and paid attention to my needs

Hello! Mattress Firm welcomes all guests an opportunity to experience a great sleep consultation with the best sleep experts! Anytime you mention this post or write a review, guest qualify for a free gift on purchases of $499 and above! Lets get you sleeping happy! Come in and visit our Preston & LBJ location today!

Very wide selection of mattresses with something to match every budget.

Tye did an amazing job. Great customer service and knowledge about mattress. Helped pick out the perfect mattress for me.

Tye the sale manager at this store was amazing, helpful and answered all our questions. He even put up with our two young kids! Will recommend him and this store to all.

Lonnie was SUPERB, patient, and very knowledgeable. I was in this store for at least about an hour but she kept answering all the questions I had. I highly recommend you get your mattress here.

Tye “The Mattress Guy”Would give him more stars if I could! The name is certainly fitting! You want a good deal with amazing customer service come see this guy! Helped the dreams come true of two single moms! Got two of us into new beds delivered to our door to help us start drifting off to lala land after a long hard days! Not enough thank you’s for this man and all his help and patience with us and our children! Absolutely amazing!

Lonnie is absolutely amazing! Very knowledgeable of products. Vibrant attitude!!Thank you for all your assistance!!

Gave me a great deal for the right mattress. Very good customer service.

The employees make it very clear that they hate working at a mattress store behind a Rooms to Go. Awful customer service - they sold me a defective bed frame that they have yet to refund my money. Ive called to speak to the store manager and they will not call me back. Waiting to hear back from corporate. Satisfaction not guaranteed here! Go to any other location but here.

Michael at the LBJ / Preston store in Dallas was fantastic!!!

Wonderful experience, very helpful, and willing to give you a deal.

Super nice people

Great service! Really knowledgeable about the products and offered amazing deals!!

Great Service .. they worked with. And was a big help in my decision in choosing my bed.

Great customer service

Best customer service we love Lonnie

Beds at good prices.

Worst place every to buy a bed you get a delivery day and time but then your told that they cannot guarantee a time of delivery. You sure could before I gave you my money, now that I want my money back its going to take you 24 days to give it back, it only took you three seconds to take it why cant you refund in three seconds

Very dissatisfied with this location, rude staff, extremely rude staff when you ask to speak to the manager oh and still waiting on the manager to return my phone call!! Will not be going back to this location

Didnt make a purchase but the man that helped me was great. Very patient.

Okay but having problems with warranty

Very nice