I ordered a swing and JERRY so HELPED me get EVERYTHING CORRECT. He was so HELPFUL and KIND. Then MANNY and ANDREW came out to put it together and they worked with such EXCELLENCE and INTEGRITY they got it done so QUICKLY and its just PERFECT!! And then I dont want to forget to mention ALEX the STORE MANAGER he was AWESOME in getting things set up for me in timing that worked the best for us. That store on Clark and Mountain Creek parkway is run so well. Thank you SusanI know lots of my friends will DEFINITELY be ordering one of these swings!

Found all items I needed w/o the lines, plus employees were very helpful. Great service

I called Ace Hardware looking for a particular sealant (CT1), and Andrew answered my call. He researched their data base and was unable to find the product. He then conducted a Google search to gain additional product and discovered that Ace does not carry nor could they get that product. His compassionate spirit was very much appreciated. andinformation

My first time in an Ace Hardware store. I was amazed with all they had. I didn’t purchase anything when I went in. Because I was only there to check it out and see what they had. They have a little of everything. Tools, gardening tools, a/c units, heaters, fans, paint, screws and nails, toolbox, zip ties, paints for crafts, plants and ice chest. I am definitely going to go back.

ACE IS the place with the helpful hardware person. They are always pleasant and proficient. Although not a massive warehouse there is a wide selection of frequently used products. I appreciate the reward program also.

Its a neatly packed store on the corner.

I ordered a canopy online on Friday 8/13/21 and the email that was received stated that if I wished for curbside, I could call the number of the store. So, that is what I did to be be kept on hold for more than 10 minutes. I had groceries and did not want to leave them in a hot car. However, that is what I had to do. I walk in and the front cashier offered me help and then said.. Oh I dont think thats going to get delivered to you. So I then ask, why is it an option then and why have me on hold instead of just telling me that? She directs me to an older man that was at the paint department who then tells me that the canopys are in a certain part of the store. So, I had to tell him that my order was ready already and that is when he calls on another employee who tells him oh its right there. So I am standing there not even being offered any help and being told that they are short staffed. The store is small and I had at this point spoken to 4 employees on the phone and in person. The individual finally said oh yes, I can take it out and did.. after I asked if he could. No apology for the inconvenience or anything. I work customer service and if this was the case at my office, we would be out of clients.

When you walk into the Store the cashier greets you which is NICE!The employees KNOW WHERE ITEMS ARE AND GUESS WHAT... YOU CAN FIND EMPLOYEES!! VERY GREAT PLACE. REASONABLE PRICES FOR WHAT I CAME FOR! VERY CLEAN.

Knowledgeable staff. Discounted pricing for loyalty card holders. Plenty of parking but no easy entry from Northbound Clark. A great neighborhood option to driving 15 or more minutes to visit Home Depot or Lowes.

Guy who made my key was terrific, cashier left a little to desire

The only way I could review is I had to give a star. Unfortunately, I had a bad experience. We usually go to red oak ace, but I told my husband hey lets try the one on Clark Rd. I always refer my customers to them I want to see it. Walked in so far nice atmosphere saw an employee to ask a question I felt with regret we were bothering him!!!! Will never go there again and will not refer customers to them.

Nice team that works there. More helpful than big box stores. Definitely a first stop before going to the other big 2 stores

Easy access! Park right in front☺! Well organized, clean and friendly customer support. I seem to find a lot of items I use in lawn management. I would highly recommend!

Returns are easy with no questions asked. They pointed me in the right direction the moment I walked in the store.

Helpful staff. good selection if products

WAY BETTER than I expected! I have never been a real fan of Ace Hardware, because the prices were usually higher than the box stores & wouldnt have what I needed. I will drive to the other side of town just to go somewhere else. I only went in for 2x 4 wood screws, hotsy to see if they had them. I was AMAZED at the store & what they had to offer! I guess its been too long since Ive last tried them out because they have everything. Plus, Ill have to say, the prices were comparable. I guess Ill have to give them a second look. Thank yall for a good job with this location!

Very nice and helpful staff.

Short little indian guy claiming to be the owner telling me not to park with my 6x8 trailer because im taking all the parking spaces!! When i was not even parked in the front i was parked on the side,Then where am i supposed to park? Short dude has the small man syndrome 🤣😂

The closest and most cost efficient hardware store near Duncanville.

A good place to get something quick if you dont feel like going to Lowes or Home Depot

Great customer service never really packed in there you can get in and out quickly

Kinda of a smaller store, but had what I needed to finish out my project

Went to our new Store and they had everything you need guys....our local Neighbors shop here....as it is in the neighborhood. The customer service reps were nice and friendly she even signed me up for a rewards card!!!!! You go Ace !

Thank you Andrew Simecek for the awesome job of making our screens, your attention to detail and professionalism!

The staff there are so helpful and friendly.

Good store. Nice staff.

Very attentive, knowledgeable and has items that the big box stores dont have.

If you want to go to a hardware store where you can get help this is the place to go. Someone always comes up and asked me if I need help and they will take me right to what I need or help me to find exactly what I need.

Good people very nice

Their prices are a little higher, but their superior customer service totally makes up for it. If you have a specific question, they have a knowledgeable employee to assist you. Wish they had a better lawn and garden section. I do love my local Ace.

Nice store great customer service they were out of heaters but found some lanterns .

Good service and someone to help me with no problem

Nice staff (at the time of visit). Very clean store.

First time customer! Went there for a wet vac and multiple associates were not able to help. There was one older caucasion man who was very helpful.Be careful if you grab a snack at checkout. I purchased the Hersheys snack mix, ate a few, and immediately I was disgusted. THEY EXPIRED IN MAY 2019!!!

Andrew provides excellent customer service!!! He was able to assist me with cutting my vehicle key. He saved me alot if money. Thanks Andrew!!! I recommend Andrew to anyone looking for an associate that will go above and beyond!!!!

Great place...but employees sit around chatting to much. Cant find anyone when you need them, and when you do..they act like its an inconvenience that as a customer you want help

Thos Store is nice to have in the neighborhood!

Seemed like a great place, and seemed kinda big too.. Found everything i needed and asked the guy for a little help in direction and he did so great!

Since the Ace Hardware website deleted my product review, Ill post it here. The store is fine, and the customer service has been fine, too, but DO NOT buy anything electronic here. If youre not happy with it, youll be stuck with it, unless you return it the SAME DAY you bought it. Even Goodwill has a better return policy on its electronics. The item in question is a $50 Vornado fan that does not move air 70 ft as advertised. More like ten feet. Im stuck waiting for a reply from their company customer service.

Always got what I need.

Need Behr paint

Great customer service

Convenient for me because it’s closer than Home Depot, prices are a little steep, but not by much compared to HD or Lowe’s. But they have everything you need in that small location, gotta love it, oh and they fix and repair lawn equipment

Always helpful but a little pricey. Home depot is a little cheaper.

Good customer service but they didnt open the doors till about 9:10am.

Staff is better than home depot. Lots of cool stuff.

Found exactly what I needed best store

Great quality & you get great deals. The people work with you on the items you are looking for & need. Great place to get your things

I I love a neighborhood hardware store that employs individuals who have knowledge of what they sell and offer. It feels as if I am asking my uncle or grandfather and will get a knowledgeable direction of what I need for my task. Unlike at the big box stores, where many times the person will Google an answer for me.

It was clean, stocked, and all employees encountered were friendly and helpful.

Small and quaint local hardware store the employees are very helpful

So many diverse products! Easy to get in and knowledgeable staff

Alex and Jerry are the best they are both very knowledgeable, helpful and friendly. I have stopped going to the big box stores where you cant find anyone to help you. When you walk into ace they come looking for you to see if you need help, instead of you looking for them . Manny is the best at repairing small equipment.

Good service and wide selection of products

This was only my second time going to this store. Both times I went after having gone to Home Depot and Lowes and couldnt get what I needed. Today I needed a wooden cane cut and I walked in was told who to speak to in the store. The associate quickly took the cane to the back and cut it in like 2 minutes and did not charge me. The first time I went I was looking for a screw that I needed for my LG stove. Couldnt find it at home depot or Lowes but the associate who helped me that day took him time and measured and compared the screw I brought in to what they had a available and gave me exactly what I needed. Thank you!

They were so helpful to allow me to return an item I had lost the receipt on. Definitely recommend this place!

Alert service staff. Found my items quickly.Only 1 ✔ out,so a bit slow.

Over priced

I bought a key/fob on Amazon for $25 (dealership wanted 200), took it to ACE Hardware and they cut and programmed it for just $60 (dealership wanted $110). Works like a charm.

Nice alternative to the big box hardware store. Their customer service is personalized to the customers need.

Tha staff here is always helpful. The store has a surprising selection of items considering its smaller size.

DO NOT TAKE YOUR TOOLS HERE TO BE FIXED! The mechanic is never there. i have been told 3 different times when he is suppose to work and he always calls in. my equipment has been there for almost a month. i have been on hold twice to talk to the manager and Im still on hold, but he is right by the phone. i never received a call about my equipment and how long it would take to be fixed and when i went up there to check they couldnt find one of them. If I had received an update and was told it would of taken this long I could of chosen to decide to wait or go somewhere else. horrible customer service and communication.

Needed keyed door chains. Reps very helpful in locating. Only had two so ordered more for Wednesday delivery. Wonderful help.

The store was ok. They did not have what they said they had in stock online.

Needed the mounting hardware for a mirror. In a short period of time, I located the hardware, of which I had several choices of styles and I was on my way. Seems to be very well stocked and had I asked, plenty of personnel on hand to assist.

They surprisingly had a product that is hardly ever sold in stores and most definitely not in a hardware store, so I thought. Im happy to know that I can go right down the street rather than order from Amazon.

I dont like this story the more they never have what youre looking for in the prices are way too high I know its convenient to me but if they dont have what I need is a waste of time if I have to go to home depot to find what I really need I will not be going back.

This store has a decent amount of product on the shelves and in stock to help with any and all home improvement projects! The staff are always friendly and a terrific help to anyone that walks through their doors. Plus the deals that I receive in the mail are an added bonus.

Best service on small engines.

Super helpful staff, nice selection.

The service is great! Keep it up, I spend where I feel welcome.

Much better than a big box store. If tou have a older home or project that you need parts or pieces to make it work, this is your place. If they dont have it they can at least clue you in to a different why to achieve your goal.

Dont even no what to say about about. Save your money. Drive the extra couple miles to lowes.

Its nice to walk in to a hardware store that is knowledgeably staffed and courteous

Sales person name Lee was rude and uncooperative. She refused to honor the price listed for the merchandise i bought because she said i didnt have a receipt for the item i was exchanging. What does an exchange have to do with the price in the system ringing up differently from the price posted in the store.

Helpful and nice employees! A little more expensive then the bigger hardware stores but worth it

Good quality store and small and simple instead of the giant Home Depot stores.

Awesome staff and selections

Great place to get help getting what you need to solve a problem with your plumbing or electrical problems in your home.

Great 👍

Fast friendly knowledgeable staff and no crowds.

This Ace is new to our neighborhood. Its a nice size, easy to find what you want, and the employees are friendly.

AwesomeVery knowledgeable and friendly staff, front desk prrson was very courteous.

Went in to get information and they were pretty helpful.

Very friendly and knowledgeable staff,interesting selection, convenient location.

Knowledgeable. Had what I needed.

Nice store

Its a comforting place where everything is organized. I quite enjoyed the visit I had for the first time and would definitely recommend to go.

Good store, pricey.

They didnt have exactly what I needed but they did have something that will help my situation.

Really good selection of specialty items

The folks at this store live up to the Ace Hardware way of life. They were helpful, gracious & warm. #acehardware

Clean, everybody wearing mask, found exactly what I was looking for. In and out in minutes

Very courteous and professional staff. I came to get a replacement key for my car. I had a small mishap with the ordering but the resolution more than made up for the delay.

The staff was very helpful and tried to find the lawnmower belt to fit my mower. Unfortunately they dont have one long enough. 97 by 3/8

Lee was very helpful with.my concerns...

Friendly personnel, exactly what I needed, clean store, what more could you ask for ? I love this store.

Ace has a good hardware department.

The first few times I walked in since the store opened, I was greeted by a cheerful cashier. Then immediately helped by the readily available floor rep. The store has slowly begun to fill its shelves with more and more product that will indeed save me the trip down to home depot. Last night I was blown away by a more cheerful than normal cashier. She went out of her way to make sure I found what I needed. Not to mention, one of the floor reps helped me find an odd shaped screw in no time flat. Im glad this place opened up by the house, and even more glad that its operated by people who actually want to work. Oh, Courtney was a huge help back in the stihl chainsaw department!

Nice staff very helpful clean store