Juan Gonzales helped me today to get a brand new 2021 Nissan Kicks. He was patient and willing to answer any questions we had about the car. He’s also very enthusiastic about everything and were just there to help us in the process of getting a new car. I’d give him a 5 star for all of the things he did for us.

When working with Edmin (Ed) Johnson he was so patient and determined to make me a happy customer! I am very pleased and happy with my purchase at Clay Cooley. Go see Ed, he’ll fight for you!

Working with Cameron Robertson is beyond my expectation. He is so professional and very attentive to all our concerns. He provided us with all the necessary information on the Vehicle that were interested to buy. He deserves to me the sales agent of the month and if not for the year 2021. I will recommend him to anyone who intend to buy their next used Vehicle from Clay Cooley Nissan.

Times are tough for buying a car, but these guys make it as painless as possible. I wish I could have given them6 stars!Ask for their number one guy,Sam Rushing. He is great at what he does and will find a way to get you exactly what you want. More inventory and choices than all the other dealerships I went to.

Angelo was so helpful and did not give up. He has helped me accomplish my goal of upgrading my vehicle!! This is an awesome place to buy a vehicle!! Mauro is amazing!!! Very friendly and he also kept pressing until he was able to get me in a nice vehicle!!

Anson was very attentive and patient. He answered every question I had and more. excellent customer service! I most definitely recommend Anson Thomas any time your in need of a vehicle. He is the best!

L. A. WARREN Jr, was an exceptional salesman. He informed me of everything that I needed to know and tips to continue being a loyal customer. Made this a wonderful experience. Heaven sent!!

Just bought a 2020 pathfinder my 3rd car Ive bought from them. Never believe the first quote they always find a way to add more at signing. Overall Im happy with my SUV

I leased a 2022 Nissan Frontier and was overall pleased with the experience. I got a good price for my trade in and a new monthly payment that was within my budget. Additionally I must say the sales associate (Jonathan) I worked with was very, good. He was quite knowledgeable about the truck and worked with me to get the truck I wanted and answered all of my questions. However I must say when I purchased my previous truck from another dealer in 2017 I was personally introduced to the entire management team and given business cards from each . This did not happen at Clay Cooley. This was not a deal breaker but just something I noticed between the two dealerships.

Thank you so much L.A Warren for making our purchasing experience a wonderful, smooth transaction!! He was such a friendly person and we enjoyed working with him every step of the way. He made buying a car such an expedient, unstressful experience. Highly recommended!!

Had a good experience purchasing my first car here. Called ahead about a used Toyota from their website and they confirmed it was still available. Met with the salesman Logan who took me on a 15 minute test drive and pointed out some cool features of the car even though it wasnt a Nissan. Came back later in the afternoon after getting my car appraised and getting pre-approved for a loan from my own bank. Logan guided me through some initial paperwork before passing me off to John in financing. Ultimately financed through the dealer (rate was pretty close to my banks). Elliott in financing guided me through signing the last paperwork and I was out the door. Took about 2.5 hours from when I returned in the afternoon to when I drove away with my new car.

When I had questions or called he was always available. I requested my window tented he did at no cost to me. If you need new or used car please ask for Pa. I will refer my friend to him if theyre in the market for a car. Hes the best👍🏽👍🏽

Mr Anson was very patient and excellent with customer service. Go see him @Clay Cooley Nissan! Very professional!Mr. Anson is a true professional, I needed to take advantage of the 7 day car exchange and everything went smoothly, I got the car I really wanted at a price that I could Afford....From now on Anson is my salesman..

Great customer service my sales agent Marilyn Leyva did a great job finding us our perfect car, for the price we had in mind. Highly recommended, I LOVED THE WHOLE PROCESS! Easy and smooth, altogether it was a wonderful experience.

My sales associates was Keith Clark and he has the best customer service skills. He was friendly patient and made sure that I was leaving in a vehicle. Not any vehicle and I will say I am happy with my Nissan Rogue 2021.

I bought a 2019 Nissan Rogue sport from Clay Cooley Nissan. All of a sudden my check engine light started coming on and off but my car was running fine. I took it to clay Cooley Nissan in Duncanville and dealt with the most disgusting person I have ever met. A service consultant named Leo Aguilar. He said it was a case of bad gas and my warranty didn’t cover it but the condensation needed to be cleaned out from the lines and the injectors. Also he claimed I needed a laundry list of things like new break fluid, air filter and many other items that were not necessary but a woman in a car is always a way to make a quick buck. After $200 including a $21 fluid disposal charge I drove away in my car only for the check engine light to come on again. Come to find out what I was charged for was not done. The code was cleared and my car was given back to me. Now I have called multiple times but he is unavailable at 7am because he’s with a customer. Absolutely disgusting. Stay away from clay Cooley Nissan it’s like they train their employees to be absolutely terrible people. If you desperately need to go to clay Cooley Nissan, go to Irving at least there they try to do right and have manners

Outstanding professional experience with Sales Associate L.A. Warren Jr. He listened and guided us to exactly what we asked for within an hour of arrival ending a brutal month long search. We will most certainly be back to do business with Clay Cooley Nissan in the future.

Leo was extremely helpful and patient with us. Left with the truck we wanted, at the price we liked. Definitely recommend!

Great experience. My sales agent Marilyn Leyva did an awesome job. I’m am very satisfied with my experience and purchase. I would definitely recommend Nissan Clay Cooley to my friends.

Smoothest most professional process Ive ever had buying a car. Charles was beyond awesome and helpful. They definitely have a long term customer in me. If you need a new car definitely check them out, cant recommend them enough!!!

Great experience, was a really easy and smooth process. Very happy with my purchase my sales agent Marilyn Leyva did an amazing job! Highly recommend

Purchased my first brand new vehicle. Juan Gonzalez was my sales man and he was amazing. Helped me get this beauty, it has been a great vehicle.

John Osuji is the man to go to! He cares truly about his customers and not what he receives in return for selling a car! The friendly smile I received from EVERYONE in this building has made my experience a great one!

Cameron Robertson is very patient and he helped us with the details of buying a new car. Very helpful and professional. Had a pleasant experience. Decided to buy at their dealership.

Erica was an awesome sales lady. She helped me get a new car that I love. Fast & easy process

Mr Cameron was very patient and kind. He helped me out and I really appreciate it. Come shop with Cameron if your in need of a vehicle!

My good sis Erica Gray got the job done for me today. She got me into a nice vehicle in which I was looking for. Come see her when looking for a car! #blackgirlpower

Walked in met Anson and he was awesome. Listen to what I wanted and over the top and got me better. He had me signed sealed and delivered within 1 hour and 30 mins. Great Guy!!!! Thanks Anson!!!!💕

Sergio Jimenez was able to get me a brand new car!! Great service and very understanding. Highly recommend!

Great service provided by service department. Special thanks to James Samuel for going above and beyond. Fast service and always keeping me informed

I only needed a new battery. My vehicle was still under warranty. Even though I was serviced without an appointment, changing out the battery was a very lengthy process.

My experience dealing with Edwin Jones and Dwight Walker was great. They were very patient, understanding and heartwarming and worked with me to make sure everything worked in my favor. I would recommend working with them to buy your car. My car buying experience was very pleasant. Thank you Edwin, Dwight and David for the experience!

Bought a new Nissan Sentra starting with online contact with Juan Gonzalez. Juan was very knowledgeable about the products and worked very hard trying to find the car I was looking for. We began communicating online mid afternoon and Juan stayed with me until 10:30 at night. Everything he promised was just as he told me. Firm price on the online car I selected. No unhappy surprises at the dealership. Took care of almost all the paperwork on line. In and out to pick up the car in less than an hour. Id recommend Juan and Cooley Nissan Dallas to anyone looking for a hassle free honest car buying experience.

Where do I start. Sam Rushing is very professional and he will help you get up and find a way for you to get approved. He works miracles. If you are shopping for a vehicle we have to see Sam!

Angelo was a great sales man helped me find something quick & fast. easy & simple process. highly recommend !!!

Angelo is the best! Seriously hands down the best. Others took me for granted Angelo got it done and in the exact car I wanted. Two years coming to Clay Cooley never a disappointment. Clay Cooley forever ✨

James gave me great service, we need more people like this Guy. Makes me want to buy and recommend everyone here! Thanks again 😊

I came in today and received the worst service. I came in around 10 & the man that received us said it would take from an hour to an hour and a half for an oil change. 3 hours later I ask the lady at the front desk what was the hold up, I understand there’s people ahead of us but we already waited twice the estimated time that we were told for an oil change that only takes 20 minutes and the lady said it should be no longer than 30 minutes. An hour later I step outside to see my car in the parking lot ready to go so once again I ask the lady what was the hold up and she didn’t even allow me to complete my sentence before cutting me off by saying they were probably only finishing up paper work. Another hour passed before we were finally on our way out. FIVE HOURS FOR AN OIL CHANGE. I don’t know if this place is short staffed or if they simply don’t know what they’re doing, I’ve came here before numerous of times and never have I had to wait so long for an oil change. To make matters worse, they “washed” my car but left the windows very tarnished.

Worst experience with a dealership by far! I reached out to work out my deal prior to going to the dealership because I knew my situation was tricky. Leo assured me it was a done deal so I drove 30 miles. I get there and ask for Leo. The saleswoman tells me she would help me because Leo is actually an appointment setter upstairs. She then tells me no deal has been worked out and we have to go through the whole process. I’m already a little bothered at this point, but I drove 30 miles so I decided to give them a chance to redeem themselves. She then starts pulling vehicles similar to what I was looking for. Most of the vehicles had tears on the doors, seats, etc. You could tell the vehicles were not cleaned prior to putting them out to display for customers. It didn’t seem like they take much pride in the vehicles they plan to show customers. They even had a wrecked vehicle out on the lot with the others. Like why have that displayed? Why not put it in the back until it is ready to sell? Anyways, so we find a vehicle, but I preferred a different color so I asked about the vehicle in another color which happened to be black, but the same year, model, etc. The saleswoman was like “okay you want the black one, we’ll submit you for that”. I had not even seen the vehicle yet so I asked to. She then respond with “it’s identical to the one you looked at already so you don’t need to look at it”. I persisted so she took me to see it. It was identical to the other one, but had tears in the seat… That is super important for someone to know!!! The manager then comes out to discuss other options. I tell him I’m more interested in my finance terms and if we could make the deal work out like I was previously told. He was certain he had a deal so he said he was more concerned with finding a vehicle I liked. However, he didn’t. The whole situation was unprofessional and a complete waste of my time. I would recommend fixing up the vehicles you plan to display whether that be detailing and/or fixing damage. I would also recommend training the employees on honesty and providing a great customer experience.

Loved the service ! Was attended by a gentleman named misael who was very patient and helpful with the process when looking for what I was looking for. Appreciated getting all my questions answered thoroughly!

Just purchased a brand new nissan versa and the process was super easy thanks to Maricela! She’s bilingual and that really helped my father and I talk through negotiations! Would strongly recommend buying through her :)

Edwin, Cam and Dwight were awesome. Suggesting that you eat and bring your own snacks though lol. Detailing left a lot to be desired (you wouldn’t give someone a dirty apartment, why would you give them a dirty car) and after going back a second time I just ended up doing it myself. Edwin and his team worked hard on my deal and for that I am grateful!

Best place ever to buy a car Sergio and Jonathan were awesome, thank you guys for the help I love my new car 😁

THANK YOU SO MUCH MARIO FOR HELPING MY FAMILY OUT WITH A NEW VEHICLE YOUR THE BEST!!

The team was helpful and friendly throughout our multiple visits. They were able to meet our needs and we were able to work out a deal we were happy with. Thanks to Leo, Jonathan, Jon and Mauro for helping us out.

Highly recommend Jhonatan Rosales. Very kind guy he explain me a detail about my purchase.

BEWARE: Clay Cooley Nissan employees are posting their own 5 star reviews, so some of the 5 star reviews are bogus! If you read their reviews on the Better Business Bureau website and on Yelp, it will give you a truer picture of how they run their business.This is the worst car dealership I have ever worked with! I would give them 0 stars if I could! I saw online that they had a pre-owned Lexus SUV for a pretty good price. After I test drove the vehicle, however, I noticed there were some issues (the trunk wouldnt open, a parking brake sensor was broken, there was a hole in the leather on the drivers seat, and there were many, many stains on the interior of the car). They promised me they would send it to the Lexus dealership for repairs/inspection/detailing, and then the next day they told me they wouldnt. They promised theyd hold the vehicle for me until repairs had been made, and the next day two different managers told me they couldnt hold the vehicle for me. They were dishonest, unreliable, and rude. They were especially rude when I mentioned that I might be financing it with my credit union; they threatened to take away the discount they promised me if I financed it elsewhere. All they kept saying was how much money they were going to lose on this deal. If thats the case, then why did they offer it all to me in the first place? The next day, they raised the price of the car by about $2,000, knowing that I was planning on coming back to buy it. I even left a voicemail with a different sales manager to discuss the issues, and never received a call back. So, I walked away and took my business elsewhere.

We came at 6:45am for oil change. It’s 10:00am and we still here.We had to look for the persona who was helping us to ask why is taking so long. The problem was not having a filter, but the problem for me is lack of professionalism, not letting us know what was the problem.On my second time asking for an answer, they told us, they have the filter and is going to take 25 minutes more.10:25 and still here, car not ready and NOBODY came to given us an explanation!!!!Finally 10:40, car is ready.Poor customer service, so unprofessional.

I was very pleased with the overall experience and customer service i received from this dealership. I had a very helpful salesman named Leonardo who walked me through the whole process of purchasing a vehicle. I would gladly recommend this dealership to anyone wanting to buy a new or used car!!

Thank you so much Mario for helping me AND my family get in to a new car 😊

Jonathan Rosales, Thank you for your assistance. Throughout the whole process you have been patient with us. Thank You again, really good service.

Went to get the oil and tire rotation done! Thank you sooo soo much Demetri for finally explaining to me what is available on my visits! I appreciate it so soo much!

Sergio is the best, got my son into his first car, I’m greatly appreciative for this gentleman .

Edwin Jones has great customer service!! He got me just what I wanted and it wasn’t a long process. I would recommend him to anyone if you’re in the market to buy a car. Thank you Edwin for making my experience at clay Cooley a good one.

I was given this service sticker for my next service. I take my car in to get service and the service worker tells me they are not going to honor it. I have been taking my car here for years. This dealership is really staring to get sloppy and unprofessional. I asked for a corporate number or supervisor and received a number to a Chevy dealership. I just took someone here last week to purchase a car. They sold them a previously wrecked car. Told them they will fix the car. The bumper was not replaced they pushed the bumper back on and as soon as the buyer hit a bump the bumper fell off. Now they giving them the run around about repairing the car. STAY AWAY FROM THIS DEALERSHIP THEY ARE BAD FOR BUSINESS

Sam Rushing was a wonderful salesperson and I will come back to him anytime.

I had a complimentary oil change which honestly I’m due about 3 years worth after all the false promises and lies my used car finances officer Farrar told to get me to buy the car. But I’ve put my own money into it and did all the work that was suppose to be included in my purchase. My salesman Jordan was awesome. My used car Finance Manager was a liar. The service manager who assisted me Saturday was great except someone forgot to tell me my car was ready and it had been sitting out there.

I went in needing an oil change. Other observations led to me needing brake pads. The work was performed professionally and updates were given consistently. I left feeling completely satisfied.

Bought my Nissan Murano at Clay Cooley in July and have taken it a couple times to the service department for various small repairs and maintenance. I can’t even begin to describe how amazing Jason McNally has been. He has gone above and beyond to make sure my car is perfect every time! He’s friendly, personable, knowledgeable and the best person I’ve ever dealt with at any dealership! Thank you Jason!

James Simuel helped me out a lot with making sure my car was fixed!

Charles English is the best he makes buying a car so easy. Very straight forward and honest. I have referred some family members to him treated them the same way.

Dealer was professional and nice to me made sure my brakes were in good condition

I just moved to Duncanville and my truck was in need of a service, so Clay Cooley Nissan was closest to me. My Service Advisor Leo Aguilar was the ABSOLUTE BEST. He made sure my truck got everything it needed and made sure my tires were replaced for the best price ever. The service was great, and I wasnt there all day.

L.A.Warren handled everything was perfect deal went smoothly everything I needed was taken care of

This dealership has made my first time car buying experience a freaking NIGHTMARE! From the purchasing experience to the service experience! Please believe the other low rating reviews they are not lying about this place. The WHOLE team from sales to service really needs to be retrained or replaced. They do not have a desire to do their job let alone do it right the first time. I was given “new” information every time I called. Purchased the car in APRIL brand new off the lot and guess what been having issues since I purchased the car. It’s all started with the salesman and finance. Now I’m dealing with service center horrible customer service! Sadly the horrible service starts right when you call in with the rudest secretary/clerk who answers the phone! Please do better.

Sales guy Sergio was fantastic from start to finish. Very friendly and accommodating our needs the entire steps of the way. If looking for a vehicle ask for him!

Will is the service department manager and he is the best! He remembered me after a year of me not coming to the service department. And his demeanor doesnt change, he is very kind and understanding anytime you interact with him. His customer care is phenomenal! For that, I will always be back!

Bought a car for my daughter and felt pretty happy with our experience. Jonathan Rosales helped us and was very patient with us since my daughter could not make up her mind. I highly recommend him, he also speaks Spanish.

🎀They took care of me today! I had two people assisting me both in service department, one was Jason he and his assistant was knowledgeable in regards my questions, my car is puuuurrring and Its driving well, so important for us ladies especially and a clean space is always a plus, thanks guys see on the next go round ! (Remember to pray each day !)🎀

Bought my first car here through Clay Cooley Nissan with Sergio Jimenez and it was overall a 10/10 experience. He was very detailed/patient with me and answered all the questions i had asked. I will be recommending this dealership to anyone else who needs a car!

Mr Floyd McGriff made my day. He worked with me to get me the best deal possible. Mr. Edwards also made my day too. They were nice and kind. They made sure that i left in a vehicle and it wasnt any run around. Im thankful for the 2 of them and wat they did for me

Sergio in the pre-owned department was excellent. I came in to find out a vehicle they had was sold. He ended up showing me 3 different vehicles until we ended up finding my DREAM CAR! It took an hour to show me the 3 vehicles and we ended up finishing our paperwork in 20 minutes. He worked extremely hard to find me a good deal and also helped beat the rate of our local credit union in Dallas. I will be back to visit him for my next car buying experience!

Walked in looking. Now walking out with a new 2021 Sentra. They were great service kindness and work with you. You’ll get a car too if you come ! And Cams your Man👏🏼

Cam Chambers does not move like a salesman at all. Very transparent and honest, highly recommend him for all your needs.

Sam Rushing was an Outstanding Sales Professional!! He was efficient, patience and friendly. I would highly recommend him if you need a car!!

Had a great experience thanks to Jonathan Rosales! I would highly recommend. Very informative & professional

Came in didn’t think I’ll get approved and the wonderful salesman Ed Johnson, help me get approved he was so nice and patient.. thx and I highly recommend him

This is one of the worst locations in Texas especially the service Department!!! I have took my car up there 3 times not even 65k miles a 2016 and its sitting in my Garage dead no power no lights I cant even open my trunk!!! They charged me over 300 bucks for washing off a battery! They are ignoring my calls and Nissan consumer affairs I will complain on every site until someone responds to me!! I filed a claim on my insurance because I needed a tow!!! Uhhhh all I want is my car fixed !! Im not going to put the liar that assisted me on here!! Next is the News stations!!!...I wonder do Clay Cooley know who he has working for him!!! And they was so incompetent they did not even tighten the cables that caused the battery not to charge....they always want a 10 rating for Trash service😡😡😡All I asked Leo was to assist me in getting my car towed back there and he ignored me and to add my car has been there since 10.9.2021 smh And the price still going up headlight issue not getting fixed because they want to charge 2k I just need to report them to the BBB thats definitely next wish I could do 0 stars!!!

Seth was the best sale agent. He got me into 2021 Nissan Altima the car I’ve always wanted.

Jonathan Whitaker was very nice and he helped me out when I was there

I want to give Mr. Floyd McGriff a huge Thank you!!! From the moment we walked in he was very kind and diligent, making my car buy experience a smooth one. He didn’t stop until we left with a new car! Thank you so much Floyd!! I highly recommend anyone looking for a car to go see him!!

Thank you Jonathan for your help and services . You were amazing

What an absolute joke. We went in with specifics as to what we wanted and what we wanted to pay and they led us to believe it was totally within the realm of possibility. 4 hours later and several “misunderstandings” on their part and neither of those things were true. We decided on a vehicle, but they didn’t have the keys to test drive it. Ok. Were told we’d be given a great deal on it. That was a lie.The amount we agreed on and signed paperwork for was “lost” during a walk over to another building somehow, and we were given a higher amount. Another hour and we were finally done. We were told the car would be delivered the next day before 2pm and the delivery team would go over all the bells and whistles. Received a call the next morning that it would be later, as their vehicle inspector (who allegedly had the key) was not in. When the car was finally delivered, they didn’t bother to explain any of the features and split as soon as they could. This review doesn’t even go into the poor customer service of the lender they used, but let’s just say it was trash.

Worst experience of my life! I called the day prior to purchasing my vehicle to get everything done because I knew I didn’t have a lot of time to be wasted in person. I was working with Anthony Stewart. Over the phone he was extremely nice and helpful. When I actually got to the dealership he seemed bothered, and uninterested in assisting me. I got there at 10am and left at 4:30pm. (Ridiculous) when I test drove the vehicle I saw the tire light was on. He said air was put in and I just needed to drive it a while and it would clear. (Not true) The next day I had a flat tire and a nail was in the tire.(my vehicle was not properly checked) Also, I was promised by Anthony Stewart that I would receive a memory card for my vehicle. He actually told me he would order one and call me! I purchased my car on 7/17 and it is now 8/17. I have been calling asking for this for a month. Every time I call his manager (Blue) he acts like he has no idea of what I’m talking about and always asks me to call him back. This past Saturday he promised he would call me within an hour..but yet I’m writing this review. No call, no follow up on my purchase, NOTHING. So now I’m left to spend money on floor mats that I didn’t receive, and a memory card that I was promised. Anthony called me a few days after my purchase and had the audacity to ask me to write a positive review because that was part of his commission pay. I wanted to write this review the same day of purchase but decided to wait and see how the outcome turned out. I feel like I’m just another $ to them and they don’t truly care about the customer. I won’t refer anyone here!

Mario and Sergio did great job getting us in the car we wanted.

I had a problem with the service of my new vehicle and I want to say that Will the service manager called me and apologized for everything even though he did not do it. I took my car back and he made sure everything was right and personally handled it. I am very appreciative of him and I felt valued as a customer and as a female. I have had a rough time sine May of this year and was starting to think that nobody cares but I am pleased to say that Will and Juan do care. They will take care of you. I respect them and I would do business with them in the future. Their customers do matter and I am very satisfied. Thank you to Will and Juan.

Edwin Jones was the best got me the truck I wanted Yaya

I came in PA made the new car happen. He’s the best

Jonathan was very helpful & had an amazing attitude. He answered any & every question i had and made sure that i was completely satisfied before i left. I would recommend anyone i know to buy a car from him.

Such a trusted place to go, especially as a woman with little car experience & knowledge. Sergio’s professionalism was incredibly helpful. I have never felt so heard and understood by any other salesman at any other dealership. Sergio answered questions for me that I wouldn’t have even thought to ask and made sure to explain all the essentials and more! Definitely put my mind at ease and I’d recommend him to help anyone else that may be shopping around.

Jef Cameron is absolutely amazing! He pays attention to detail and is in tune with the needs of the customer. He is personable and knowledgeable and I enjoyed working with him! The car I got had even more features than I requested! If you are looking to buy a car please ask for Jef for a great car buying experience. I’ll definitely be back on my next car!

Cameron was honest and easy to work with. Would recommend.

Thank you jonathan whitaker you were amazing

Great service feom a great rep Angelo. Come see

My experience at Clay was outstanding!! John is the best SALESMAN EVER!! We had to return after referral from a relative!! We definitely will send referral Johns way!!

Jason greeted me promptly, worked with me to determine what services I needed to fulfill my automotive goals, and completed them all in a timely manner! Excellent customer service from beginning to end!

Our salesman Leo was extremely patient and very helpful. We got the truck we wanted at a good price and I’ll definitely be coming back next time!

Edward Jones was the perfect salesman and negotiated the best deal for my new truck. Thank You Mr. Edward Jones and God Bless Clay Cooley.

My sales person was Cameron Robertson he was a very nice gentleman and he had very good knowledge of his inventory he also helped me get into a vehicle when everybody else declined my business.

Great customer service with a smile. Honest and courteous Accommodated all of my needs and wants. They’re very attentive and customer care friendly. Made getting my first car as stress free as possible. Me. Charles was the best.