We just had our car serviced at MBZ of Danbury after being poorly treated in Fairfield. We could not be happier to find a new home where the people really care about you, the service team is excellent, the car was delivered earlier than promised, the work was perfectly completed and the communications were outstanding!! Our Service Manager Elena was superb and we have never had the pleasure of working with such an efficient, friendly and caring Mercedes representative. We will be back for service and future purchases. You have won us over with many thanks to Elena.

I agree with a previous reviewer. This dealership makes themselves available to make a sale but even then you can sense they are disingenuine. Once you have an issue or need service then you truly see how little they value their customers.Point in fact, I called the service team about replacing my tire today (Saturday). Although they had several appointments the person I spoke to mentioned they can see me especially for a tire related issue. When mentioning I have the wheel and tire protection and wanting to find out what was covered then I was transfered to an advisor and began getting excuse after excuse. I was then informed they had no availability to change my tire until Monday. I was told they were short staffed. I was also told they did not have the staff to process a claim associated with having purchased the extra wheel and tire protection. Then when asking to speak to a manger I was told she was taking her kid to school which was none of my concern.So, when a manager is not present then I can expect no service? I was not offered a loaner car, not given the suggestion of trying another dealership, but expected to be stranded all weekend and loose time off of work to come back days later.Luckily I called Mercedes of Golden Bridge and they got me in immediately. They were a true example of the great service Id expect from a Mercedes dealership. This will all be taken under consideration when my lease is up and Im ready to purchase my next vehicle.

What an experience. They really did a fantastic job and got me out the door with the car and price I wanted. Thank you especially to Robert he was very calming and relaxed, not pushy what so ever. Fantastic place, highly recommend. Changed my view of car sales in a positive way.

Very nice when selling you a vehicle, however once you need to contact someone after the fact, or try to get service- things get very challenging.they take forever to answer their phones, call you back, and then once they do they will charge you exorbitant prices for basic procedures. would go elsewhere to be honest.

To everyone that’s looking to purchase a good deal from this dealership. You may be presented with excuses like we can’t find the keys, the car is all the way in the back, you can see when their closing you feel like whether your purchasing or not it’s time to go, the battery is dead. Just say someone at the dealership wants it and we can’t sell it to you and we’re done but it’s very unprofessional when we still have unethical people that are still in business even in the times that society is facing. Good luck to you

I had the pleasure of having Jason Cagoni help me unlock my doors, over the phone, when I locked myself out of the car with it running. He calmly helped me figure out how to get in my car without having to call roadside assistance or a locksmith! He was so helpful and non-judgmental! MB of Danbury should be proud to have such a kind, helpful and professional employee at their location. Thank you Jason!! I hope you are appropriately rewarded for being an outstanding help to an MB owner today!

The service dept was great from the guy who checked my car in all the way to the service manager. I have an 03 slk and took in for a leak when they finished work on car the sensor came on. Matt and his mechanics went above and beyond to get it fixed for me. Service dept here is great thank you

Been twice for service and both times ran late. Both times I requested a loaner at the time of scheduling and both times assured it was completely unnecessary and both times it was a problem. Also the car is not as clean as it usually is after service. More of a light rinse and half vacuum than a car wash

I have bad experience about uncleared communication, 1. I bought GLS fort wife and I asked them to have registered under both names but I am paying deposit and make loan with my wife name so we do not have to run two credit for no reason, they said ok then they said no we can not do registration except under your wife name and they said it was a mistake.2. I got the car delivered to NJ and I found cracks on driver side and when I spoke to Michael Rolls, he said the car was ok and he can do nothing, I have to wait for the coming Maintaince to be fixed, then the manager called me back when I complained about it and he said I was misinformed by Michael.3. I wait more than 8 weeks for resignation and plates.4. They called me to verify a wrong address although they have my information.5. Michale called and he said that will fedex overnight the plates as it was late and more late with verifying wrong address.6. When I called the office for tracking number, They gave me wrong shipping tracking number and I saw my plates went to Mi not NJ. Later sent me correction7. When I called again, they said that they sent me the wrong one and it it will come with UPS two days delivery notbFedex over nigh as I was informed.8. I was upset and I asked them to have my fedex number to ship if it is a problem for them to do what they said that they will do.9. Finally, I got a phone call from Michael Rollsasking to be nice to the front desk and she did what she has been asked to do, it was not her mistake.I felt that I am working with different people in different offices and regardless whose mistake,It is the dealer mistake that people do not communicate and send wrong information to the client.I see that instead of calling with an apology,They called me to be nice for their mistakes.I will never work with them ago, I am surprised that is Benz dealership as I worked with others in NY silver star or Holmes brother and I found higher and more professional service.This is exactly what happened and I will leave it open for people opinion.

Wow, these guys are something else! They are beyond top notch of delivery and service that I have seen within the industry.For a person that is a full time RVer and lives out of a Sprinter, it is a must to have the vehicle fully serviceable as soon as possible. These guys certainly went above and beyond. I called on a Friday with the ability to only start the RV 8 more times before I went into limp mode they made room for me in their busy schedule (they typically schedule 10 days out) for Monday. I came in at 7:30 was helped immediately by Jason and then had a spot all clean and lined up for me to get some work done.After about 2 hours I had a diagnosis and Jason worked to get my extended warranty covered without my help. By the time lunch rolled around, Jason handed me the keys and I was out the door as happy as ever with a house having a full bill of health!-------Although I did provide 5 stars it does not mean this place is perfect, however I did not feel it was enough to dock them a star.1. They have a sign where the coffee and water section is that cups are not available. They should have a sign that instead says Please ask for a refreshment and we are happy to help. In fairness I was too chicken to ask but it would have been nice to know that I could.2. The service reps are running around like crazy. I spent a lot of time and money on that vehicle and I would like to feel like my needs are being taken care of outside other customers. There were moments were I was looking to speak to people about the issues and they were backed up with more and more customers. At the end I was able to sit down and spend a few minutes to discuss however, this was after the service was already completed. It would have been nice to walk through everything after the diagnosis.

They scratched my car and messed up the sunroof of my C300 during the cleaning I had to buy the sunroof sliders and fix it home .... what unprofessional workers.

Every person I came unto contact with was friendly & knowledgeable. Never felt like I was being pressured. I felt that all truly wanted me to have a superior experience in this decision; and I did! My Sales Consierge, Dena, listened to all my needs & desires - found them - and left the final decision to me. And in her absence, her colleagues stepped up and gave me the same one-on-one attention. So glad I landed at Mercedes Benz of Danbury! Its been less than a week since my purchase, and I am extremely with this journey from beginning to end!

Great place to make a deal. Straight to the point and doesnt use frustrating sales techniques. No other dealer was able to match the price. Heath had lot of patience and helped me finding the car with all the features I was looking for.

Heath was an excellent sales person. Very up front and detail oriented. I drove an hour to get to this dealership and he made it worth my trip. Will recommend to family and friends. 5 stars all around!

If I could give this dealership more than 5 stars I would. I dealt with Andy in the service department and am extremely pleased with the customer service and professionalism that I received. I highly recommend them for all of your Mercedes needs. Thanks again guys!

A new manager each time....explains why service here is so horrible. Called the day prior to for two new tires ...dropped my car off on a Saturday ....received a call 6 hours later telling me they didn’t have the tires....I have many more to share ....but, no one listens or does anything about! Unbelievable!

From the beginning to end of the purchase process, I very much enjoyed working with Heath. He was responsive, knowledgeable and just a great professional. Additionally, Stephanie was also great to work with.Overall a fantastic customer experience and I hope the Mercedes wagon I purchased has the same result. Thank you, Timothy C Phillips

I had a 1:30 PM service appointment today related to a recall. The service advisor told me that it would take approximately an hour. I told him Ill wait for the car in the service lounge. I also asked him about repairing a broken marker light and he said hell give me an estimate.2;30 came and went and so did 3:00 PM and there was no sign of advisor or an estimate and I assumed the repair was taking extra time. At 3:15 i walked over to his office and he said the car was ready and shouted to a guy to bring the car. The car was ready and the key was hanging in the key box. Looking at the service report, I realized that no repair was needed by the date of manufacture of the part. The service was most likely completed a while ago and he didnt notify me until I went and asked.I asked about the estimate he had promised and he said he didnt have it. He took me across to the parts dept and asked the guy to give me a price and left. The parts guy gave me a part price and said labor estimate was not his job.Service depts performance was totally inept.

This dealership has a friendly and welcoming staff. My dealer Michael Dushay was very helpful even after hours and went out of his way to make sure I got the car I wanted and even checked up after to see how I liked the car. I highly recommend seeing him for all Mercedes purchases. Thanks Michael!

Happy 2020 to all! I wanted to give a shout out to Deborah Gaylord from Mercedes- Benz of Danbury. I went to various car dealers over the course of a few weeks and finally landed at MB Danbury. Deborah s made the process of buying a car so easy- she is knowledgable, friendly, and supportive. If you want to have the best experience, visit Deborah Gaylord at MB Danbury.

Buyer beware. Had a bad experience there and a friend also had a bad experience there with the Service dept. attempting to force very expensive repairs that were not needed. A second opinion from a different MB dealer confirmed the additional service was not needed. Since the new owner took over a few years ago, the service and customer service experience have declined dramatically in my view. Would not recommend.

Mike was awesome... I was not able to leave my business to test drive the Mercedes. Mike drove the car to us, and my husband and I were able to test drive it. In order to make up our mind on the color of the interior, Mike on his own drove another car to us, just to make sure we were happy with the color of leather. Mike has made the entire process of buying a new vehicle extremely easy and stress free. Even after the purchasing process, he has committed to staying in contact to ensure that everything is running smooth. Mike also made sure that I had a car for to use the next morning, because we had purchased the warranty on the interior.Mike was very personable and goes above and beyond to make you a happy, satisfied customer.Thank you Cindy and Norman Buzaid

All the personnel at the showroom were polite and helpful and knowledgeable . Top notch operation .Thanks Neil Schaefer J& B Service Co.

Great service by Heath. He was very patient with all my questions & needs in regards to the kind of vehicle I was looking for. Overall had a great experience with MB of Danbury & thank you Heath for all your help!!!

I just purchased a MB AMG E63S and the sales experience and management was extraordinary. Easy to buy a high quality car and very respectful of your time. The best MB dealership Ive ever worked with.

Routine maintenance was a pleasure. staff was fantastic, they treat you like family. Fair prices and knowledgeable sales

5 stars and more!!! Just picked up my new GLB 250 last week. Dena was an absolute dream to be able to do business with! Not like your normal car salesperson she was professional, kind and willing and went above and beyond. She dealt with me finding different deals and really made me feel like she cared. She is the reason I got my car from Mercedes - Benz of Danbury. Thank you again Dena - I am in love with my car xo

Wonderful experience in purchasing a used vehicle. No pressure and nothing but rave reviews for the salesperson (Dena). She went beyond the call of duty to get the deal done. Five stars is not enough.

The customer service was excellent. I was informed by the Service Advisor what the issue was. He took the time to demonstrate so that I would fully understand and estimated time of completion. Everyone was friendly and kind. I will return for Services and the next Auto purchase. *****

Deborah was our Sales Consultant and did a fantastic job finding the specific model and options that we wanted. She was proactive with her approach but relaxed and let us move through process at a pace that worked for us. Once we identified the car we wanted, we were through the process and took delivery in 2 business days.This was our third buying experience at Mercedes of Danbury and all have been excellent including follow ups and service.

They always take care of my wife and daughter. I thank them for always being honest and fair. I always receive a loaner when needed. Great service and friendly and professional staff.

Id like to recommend and acknowledge your salesman Louis Lerro. Top caliber young man. Very patient and very knowledgeable. He did his utmost to get us into the right fit vehicle. It was truly a 5 Star flawless experience from beginning to end. No hesitation what so ever recommending Louis and the dealership.Thank you once again.

Amazing service, I took my 2006 C280 in to have the wipers fixed, the price was very reasonable and Lenny was such a great help. Very friendly staff, I will be taking my car here from now on!

Excellent customer service. We spent quite some time with our sales rep Dina Davey. Dina was patient and explained all we needed to know. Her expertise was very helpful in our decision about just what options worked best for us.

Deborah Gaylord was the Sales Concierge who sold me my first Mercedes. She was very helpful and respectful. The process was fast and easy. I drove away with my new car on the same day. It was raining on the day I went to the dealership and she literally went through puddles in order for me to test drive the vehicle. The car is amazing and so is Deborah.

I had three experiences with MB of Danbury in the last week - windshield replacement on a lease-end vehicle, return of said lease-end vehicle and pick-up of new lease vehicle - all in one day and all transactions quick, thorough and easy for me! Isnt that what were all looking for?

Joe and Mike were awesome. I literally bought this car sight unseen. They were both incredible to work with and this was by far the easiest car purchase I have ever made. We made a quick decision to fly up to CT from NC, spent about 2 hours getting acquainted with our new vehicle, signed all of the paperwork and then went and enjoyed a delicious meal from a local restaurant that Joe recommended. Our drive back to NC was incredible in our new car. Thank you Joe and Mike for all of your help, you guys are wonderful.

Nick Breton (Certified Mercedes Service technician) is amazing. He went over our daughters newly purchased used C300 with a fine tooth comb and gave us a full snapshot of its current maintenance needs. Very knowledgeable and thorough. I highly recommend.

State of the art service department! Repairs are done very fast. Highly recommended

Extremely professional helpful staff that corrected errors made from another dealership in a timely manner. Appreciate the attentive listening and service.

I went in looking at a used Acura. One of the least expensive vehicles in their entire inventory. Regardless, they treated me like I was buying a brand new high end Mercedes Benz! The Sales Concierge Heath Lachman was great to work with. He is professional, not pushy. But he is willing to do whatever it takes to answer your questions and make you feel comfortable making an informed decision!! Best large purchase experience in my lifetime!!

Over my past 2.5 years of Sprinter ownership it has been my pleasure to meet and work with Service Manager David Hasseltine. He is dedicated to ensuring that both he and his team are at all times focused on the customer. His consistent personal attention, and patience, with my many questions has been remarkable and extremely helpful. I know from my first-hand experience of driving my 2015 Sprinter over 70,000 miles, including to/from Alaska and over many hundreds of miles of gravel roads in far northern Canada, that Davids Sprinter technician Phil is, without a doubt, one of the very best in the country. Davids service coordinator Michael is very supportive and attentive. With Phils expert care my Sprinter has been a wonderful, reliable vehicle successfully navigating some of the most remote roads on our continent during two three-month summer trips. I could not be more pleased as a MB Danbury customer and would gladly drive a very considerable distance to obtain even routine service from David and his team.

By far the easiest and most pleasant car transaction Ive ever head. Mike was transparent on pricing throughout the deal and very responsive to all questions over email and phone.

My experience with Mercedes Benz of Danbury was stellar. What a calm and peaceful buying experience. No high pressure sales tactics from anyone at the dealership. No haggle back and forth for days. I can honestly say that I have never had such an easy car buying experience. Past experiences were always a process. First you deal with the salesperson, then you get the pitch from the manager and right before you purchase you get hit with high pressure to buy a million different services and plans from the business person. This was so far off from our experience at Danbury Mercedes that it wasnt even funny. Melanie Petrella was our saleswoman. She was awesome. Melanie has such a composed and friendly demeanor and talking with her throughout the process made our decision to purchase that much easier. Post purchase Melanie has gone out of her way to make sure that I love and understand all that there is to learn and know about my new Mercedes. I will recommend Danbury Mercedes and Melanie to anyone who will listen to me. They really are mountains above all the rest!

Customer satisfaction is of the utmost importance to them. I would recommend them to anyone! As a new MB driver, the level of service is better than their competitors, bar none! I have driven other comparable brands and thus far I prefer the car (and the people) more than expected. Customer service can change your view, they have changed mine. The car speaks for itself! Amazing!

Another great service visit! Love the inside drop off and pick up. Thanks!

MIKE in service got my Sprinter work van slipped in on little notice. Handed me a loaner Van and wrapped me up in a day. Reasonable repair rates on this job too! Thanks a million !

I was extremely pleased with the service, responsiveness, and professionalism of this dealership. I was interested in one of their preowned cars and said Id be driving over an hour to come see it. When I arrived, 2 other couples were looking at it, clearly interested. I think one of them even offered to buy it. The dealership said that I was on my way though and I had first priority. If they hadnt done that, I would have driven over an hour for nothing.Heath and the rest of the staff were really outstanding, I would recommend them to anyone.

New to the area and this dealership coming from an MB dealership in another state that provided me with exemplary service for many years. I found that this dealership is fast, friendly and efficient fulfilling my high hopes and expectations. So glad to have found a new home here at Mercedes-Benz of Danbury to service our vehicles.

Easy for me! Pick up my car at my home and leave a loaner. Bring car back washed and cleaned and all things in good shape. Cost was reasonable but fair. Will do it again in a year. Nice job and friendly as can be.

Great experience because since we live in Tennessee we were able to negotiate the entire process through emails, texts and phone calls with Morgan Gerow. My wife is from New Milford, Connecticut and because we were coming up for a family gathering and after finding the right car in your inventory the transaction was really easy. It was fun to take the car back with us.

Great experience..easy and no hassle. Had my car in two days from first test drive

I have spent upwards of $30,000 on service at this dealership over the last 5 years and will NOT return. After calling to schedule an appointment for one of my vehicles, I was told that they do not provide loan vehicles for old cars (This was one of many Mercedes I own...). Car in question: 2000 E430 Sport...I called for the GM and to explain my frustrations when a very rude and condescending man, Andy Perna who is their Service Manager called me to berate me as they look at loaner cars on a case by case basis and if I didnt want the service to go elsewhere. He was argumentative and kept repeating you havent been here in over a year! So? Still have spent $30k in 5 years with you... Booked an appointment at MB of Fairfield, WITH a loaner car and no issues. This dealership has completely fired or lost all of their staff over the last year or two, and it shows. New employees are HORRIFIC. I wouldnt recommend. They dont know how to talk to their customers who have padded their pockets. Will go to MB of Fairfield now (the dealership that was closer to me to begin with but drove a little further to Danbury because I enjoyed working with the staff). Not again. There are other dealerships that will treat their customers with more respect, I suggest you try another MB dealer.

We purchased a 2016 VW Golf R from this dealership. I would like to give special recognition to Morgan Gerow for going above and beyond the normal sales process. We were purchasing the vehicle sight unseen and having it transported. Morgan took the extra initiative to provide very detailed photos and vehicle options that allowed us to make our decision without any surprises when the vehicle arrived. Thank you Morgan for your efforts.

We want to thank Anthony Aguirre in your Service Department and your Parts Department for helping us get our Sprinter up and running again.They were both great getting the parts in and installed.What ever you are paying them is not enough.Anthony is an important part of your company.We wish that your company was near us.We would take you home with us.Many thanks,Bob & AliceMaryland

Clean place, great service, friendly staff, great prices. Definitely recommend.

Mike Dushay was an excellent salesman to work with, super accommodating.

Very bad communication between employees, the worst service I had ever experienced.

Just had another incredible service appointment at Mercedes in Danbury. Truly remarkable service, truly Mercedes service! I am so lucky to have a dealership with a fabulous service department like this so close to home!..I look forward to buying my next Mercedes here too. Thank you

What a wonderful experience. My wife and I were looking into a used 2010 C Class and we worked with Jonathan Schlesinger. What more can I say about our time working with him. He knew more than we could have ever imagined about the cars and helped point us in the right direction. We ended up with a used 2011 C class and couldnt been happier. We highly recommend working with Jonathan.

I was very impressed with the quality of the customer service. It began with the office staff that was accommodating and kind in setting up the service appointment and continued throughout the entire experience. Noteworthy: Anthony, my service advisor, was VERY professional, responsive and helpful.

Outstanding service throughout the sales process. Robert Brechter was incredibly patient and diligent in his efforts to ensure I was 100% satisfied with my vehicle purchase. Thanks also to Finance Manager and Sales Manager who were also highly professional and went out of their way to make me feel confident about my purchase. Highly recommended all around!

I just recently purchased my first Mercedes and I am so impressed with both the quality of the car and service! My salesman, Vlad, has been so helpful and Chris, in the service department, helped me with phone syncing issues. A great experience!

Every member of Mercedes Benz of Danbury was professional, polite, knowledgeable, and extremely helpful. A huge Thank you to Joe, Nick, and Morgan for making everything happen. At Mercedes Benz of Danbury you are truly taken care of. I will definitely be back in the future.

The atmosphere and the service is excellent I bring my car the E-350 for routine service and I am greeted with loyalty and my car gets the best care and inspection at the end it is washed and dried and given back totally complete all work done

Excellent experience from start to finish. Michael Dushay was great.

I have purchased 20 Mercedes Benz Cars over the past 30 years from various dealers and this was the best experience that I have ever had starting with Jose Batista, our sales associate, to delivery. Maries explanation of the cars features was extraordinary. Five star service and I will definitely return to MB of Danbury in the future.

I enjoyed working with Melanie and other staff at the Danbury Mercedes-Benz-agency. They were very professional and listened to my concerns and made sure that I was happy with the GLC 300 that we bought.When we had difficulty connecting the car to the garage door opener, they sent someone to help. Very pleased with the car and suburb treatment all around. Connie Kaufman

Great service and great experience with our first Mercedes-Benz productDena was great to work with

Purchased a car 5.5 weeks ago from out of state and still do not have my car registered due to back office delays at MB Danbury. Ive had to sign agreements stating that Im being loaned the car I paid for in cash just to get dealer plates so I can drive legally. Have had numerous emails and VMs go unanswered. Never get updates unless I call. Disappointing service.Update Friday 5/3: was told it would be completed by 5/3 on Monday 4/29. Friday at 4:30 on 5/3 and still no contact or follow up from Mercedes nor do I have my registration refund for the overage cover that is applied to out of state registration. Extremely disappointed and frustrated. To top it off Ive had a check engine light go on and off on my 30k vehicle for the last few weeks.UPDATE AUGUST - after submitting a complaint in the first 30 days related to a check engine light, I was told it was 99% my gas cap and that I should re-secure it and wait a while. I have since (after the 30 day warranty) taken it in and found it is a $600 sensor. Mercedes of Danbury has not stopped responding to my emails and will not honor the fact I documented the issue within the first thirty days and they stated it was 99% the gas cap and to try adjusting it for a little while.UPDATE - I emailed my point of contact SIX TIMES ABOUT THE CAR ISSUE THAT WAS PRESENT IN THE FIRST 30 DAYS AND NEVER HEARD BACK DESPITE PROVIDING INVOICES RELATED TO THE REPAIR.This whole process has been comically rough - over 6 weeks to get plates, non-responsive on emails related to submitted issues in the first 30 days which should have been covered under the warranty. DEALER NEVER RESPONDED TO PROVIDED COPIES OF REPAIR INVOICES.

I had a wonderful experience at MB of Danbury. Everyone there was more than helpful and exceeded my expectations with their service. The process from buying to paperwork to delivery was easy, organized and worry free. I would recommend this dealership to anyone looking to get into a Mercedes.

Had a 5 star experience. They were a great to work with! My sales person Morgan Gerow was exceptionally accommodating and fully explained every aspect on my new convertible! Great service and an absolute pleasure to work with.

On Saturday, November 16th, my husband and I went to Mercedes with the intention of just looking at a car, because I needed to change my Acadia 2014, and we were not disappointed by Steve Sylvesters primary care, always very attentive, friendly, and wanting solve our problem.We managed to negotiate a fair price, for a GLS 450, which is a dream car, never thought Id be so happy with the choice we had.I just have to thank the whole Mercedes Benz Danbury team and especially Steve.

We have just leased a Mercedes Benz GLC 300 from the dealership and the experience was really positive. Jose was a great help, he helped us find the perfect car and he made the process really smooth. He made the whole experience stress-free and positive for us. Stephen was a huge help. He taught me everything I needed to know about the car. He made the process fun and he really took his time with us. The night we picked up the car, it was very cold. Stephan didnt rush us at all, and I left knowing how to work all the bells and whistles in my car. Overall, the experience was very positive and Mercedes Benz of Danbury was the perfect place to purchase my very first car.

Since owning my Mercedes I have always had an excellent experience, this visit was no different. My last visit was actually even more exceptional. Anthony Aguirre was who helped me this last visit and he went beyond his duties in helping me on my visit. He was intelligent, curtious, kind, and extremely knowledgeable. I knew I was in excellent hands after speaking with him about the repairs I needed with my vehicle.

Great team, very knowledgeable both about features a customer may need as well as how to use the technology embedded in these wonderful vehicles. Attention to every detail was provided and all are very pleasant to deal with. I highly recommend visiting MB of Danbury if you are looking fir. New or pre-owned Mercedes vehicle.

I am not one to write a review, but I just had to compliment Mercedes of Danbury for a job well done! My husband and I leased our first Mercedes in October, and after receiving such amazing service, I doubt we will ever drive anything else. Joe Cecere was so helpful and patient. Joe answered all of our many questions professionally and patiently and was never too busy to help us with anything we needed. I would not hesitate to go back to Joe or Danbury Mercedes for our next car!

I have purchased a car from out of state (Ohio) since November 2018. And according to them, they had to register my car and I am not allowed to register my car myself.They charged me $375.00 for registration and promised me that they will refund the difference. Registration only cost you $59.00 in Canton, Ohio, since then I have called them numerous of times to different department.Today it is April 30th, 2019 ... 6 months since I purchased the car, no refund yet!They are stealing money! Be careful out of state buyers!

Service Advisor Joe Amodeo handled our service very professionally. While your techs could not replicate what my wife and I experienced, Joe was determined to get the car back to us in the condition prior to our incident, which he did (had to replace the battery which apparently corrected the problem). It took an extra day and we were very lucky that Joe was able to secure a loaner car for us on a one day notice. Overall, a job well done.

Prompt, courteous and professional. If you have any concerns...they will make it right. Highly recommend them!

Worst service Ive ever experienced. I purchased my 2016 metris from this dealership and the buying experience was like pulling teeth. They did not seam to want the sale. After that I went back for service and was treated like a second class citizen. I made a complaint to corporate and received a text from the service department 3 weeks later after my local mechanic took care of the issue. Recently my engine light came on and I needed a crank case valve. They had it in stock. I gave them my vin. Number to ensure it was the correct part. When I brought it to my mechanic he said the part number was wrong. I called the parts department on speaker and the man said it was the rite part just updated. My mechanic took my engine apart to find the part was wrong! I called them back and another gentleman said it was actually the wrong part and he could have the rite one the following day for 3 times the price!. Totally done with this dealership! Avoid them!

A mouse trapped in the heater fan motor housing? Try four different times. No thanks to Mercedes, who cant come up with a design change that cures this, but many thanks to MB of Danbury, who handled the problem, with no delays, and rid me of the mouse smoothies. Love the car & love the Danbury Service, but cant put up with this design problem. Is this that difficult a problem for Mercedes-Benz??

When we dropped off the vehicle for repair, there were 3 customers scheduled with the same account representative. We stood in the middle of the vehicle drop off bays (with cars being driven in and out on both sides) while waiting for our representative.Everyone was very respectful, attentive and polite.

Was such a pleasurable experience. The dealers really work with you. Theyre excited, peppy and SUPER helpful. I was so happy with my purchase. I love my car

Worst service department I have ever experienced at Mercedes. Called Danbury Mercedes service department to fix broken lugnut on GL450 and recall for steering. I went to to drop off the car they found a loaner for me and at the last min decided they didnt want to do the service. I have never seen an OEM refuse to repair their cars. I was flexible on when the car could be returned. I took the car to another Mercedes dealer the next day without an issue. If you live in the Danbury area I would suggest using Goldens Bridge service department over Danbury. Its a little longer drive but worth the extra drive to avoid the incompetence at Danbury!

This is my worst service experience in my life, and I am 80 years old.I brought my car for service a few minutes before the appointed time. It was A service, and should not take more than an hour, so I didnt need to take a loaner. I waited at their lounge. And waited and waited. I did text and phone at one and half hour mark. Then I went to their service management area after two hours have passed, and started inquiring. Finally the service manager intervened, and didnt charge for this service, for which I thanked him. But I didnt go there for free service, and I went there to get good service.

Stopped by the deanship because low air in tire indicator light came on. The guys inflated the tires to the proper levels, reset the warning signals and Michael explained y pressure drops in cool weather, then I was on my way. Great Job !

I was impressed with Mercedes of Danbury. I was greeted well at the door and treated fairly and honestly the whole time. George was remarkable to work with. Thank you, Mercedes of Danbury for providing me with a quality vehicle and outstanding service!

Transacted the entire deal by phone and email with Hamlet. He was great and made me feel very confident with my decision to drive the extra distance to buy from MBofDanbury. The finance guy, Mike was also great. Highly recommend this dealership.

We have been driving Mercedes for years....all models. We are now retired and in a C300, which we love. Joe Cecere has been our salesperson and is always available for questions and help. Our 3 daughters have also become enamoured with Mercedes and they each drive one. Joe is our go-to guy and this dealership is a pleasure to work with.

I had a great experience working with Mercedes Benz of Danbury and especially with my sales rep (Hamlet Guridy) who was very attentive, patient, not pushy and made the overall purchase experience an enjoyable one. Hamlet was very knowledgeable, addressed my concerns and quickly followed up with me on requests/appointments/questions I had. I highly recommend anyone working with Hamlet on a Mercedes purchase.

This was our first visit for scheduled maintenance. The process from start to finish was simple and hassle free. Scheduling the appointment was quick, the technicians were ready upon arrival, the waiting area was comfortable and the car was done in an hour as promised--- with a car wash too.

The service department at Mercedes-Benz of Danbury is staffed with courteous, knowledgeable professionals who assure that their customers’ needs are promptly addressed. Some dealerships talk about customer service but the entire staff of this dealership works diligently to assure that the customer is fully satisfied.

Great car buying experience. From our salesman Louis to Matt who helped with our financing. I would recommend Mercedes of Danbury to anyone looking to purchase a Mercedes.

Everyone was very attentive and pleasant. My wife and I both felt comfortable throughout the purchase experience and never felt pressured. This was a very positive xperience for both of us.

Great Service and very friendly staff helped me with my recent service. They were quick and efficient and a job well done!

Horrible horrible service experience and the service manager Andy Perna is a very very rude person !!! To say the least ! Very unprofessional! But Only Mercedes dealership around too bad I would not recommend going there ! Update: Andy Perna tries to put the blame on the customer as I can see over and over again with the other reviews I’m seeing, when he berated me and accused me of smoking In the loaner then acted the whole time like he was doing me a favor and still doesn’t acknowledge that he was nasty and wrong . Then to top it off after I gave the first review the service writer called me and threatened me and told me they were going to mess with my vin number and and I wouldn’t be able to get service by any Mercedes Benz dealer anywhere and both told me to never come back !!! 2 days later I sold the vehicle . I love my new BMW and recommend BMW of Ridgefield ! ThIs dealer went down hill after they got rid of all the old staff ! And it shows ! I have recently submitted a formal complaint the MB USA. I have everything in writing !

I spoke to several salespeople in the NYC-CT area and by far, Michael Dushay at MB Danbury was the best. Our energy was instant, from start to finish. I submitted an online iunquiry, spoke to him the next day, saw the car the same day I spoke to him and left a deposit and picked the car up two days later. Mike was personable, honest, and presented the best deal around. He is very knowledgeable about all aspects of the process and provided unparralled service. He is simply the best and anyone looking for excellent service should seek him out. It was a wonderful experience.

Heath is the best! I highly recommend buying your next car from him!

Thank you for a wonderful experience buying my C300. I was so pleased from the moment I walked through the door until I left with my beautiful car. Your staff is amazing. Jim Burns, Dustin Chirico, & Stephen Caprio are so professional & polite. I will always buy my cars from this dealership.Thank you again... Sharon D.