Well placed an order to this place yesterday and we never received the email for when the order was ready for pick up so today we went the this store in Danbury and my husband waited in line to be greeted by a very rude older woman who was straight up nasty to him unbelievable anyway he goes and tells her I had a placed an order for a bracelet so she replied with a rude remark saying well we are busy and we weren’t going to stop dealing with customers to see orders on our computers and waste time. So just so you know if you have a online order to be picked up go somewhere else to another location in CT because this place doesn’t care enough to deal with online orders when busy.

This store is beyond disorganized. About a month ago I went into the store to get my ring cleaned I got for Christmas. Normaly they ask your information for the cleaning and they did not. ( later in the paragraph you will see why this is important) after about a week and a half after the cleaning the gem in my new ring fell out. My fiancé bought it a week before Christmas. I brought it into the store today and they told me they had no information on the ring being purchased and that they ALWAYS do it when purchasing from them. My fiancé explain that due to COVID the line was over an hour wait so they must have been rushing and did not put his information into the system. Their policy is to get your information for purchasing AND cleanings. So you mean to tell me every employee is following this then why a month ago when I came to get my cleaning no one asked for my information. It seems to me that the employees are not following the policy and are rushing to get people out the door and others in quicker. For Pandora to think I’m getting one on them by simply just asking them to replace the gem. Clearly not every employee is following the policy and my fiancé being a first time buyer there had no idea. Instead of it falling on Pandora, now it falls on me because the store did not do their job. A ring that’s 6 months old my first ring from my new son and my fiancé is now trash. I can’t wear it without the stone because it will cut someone. I am devastated this memory is ruined and I can no longer wear it due to Pandora not caring about taking care of the customer in front of you and property putting in the information just in case this happens. We have torn our whole house apart for a receipt that’s 6 months old. Won’t be doing business with them anymore and people be aware that they are doing this to people and carelessly not putting in information for every customer that comes in.

I went there with my mother and one employee a woman older than me gave me an attitude. I looked at a certain bracelet and liked it and asked her about the price. She said in quote “you cant afford this.” I felt disrespected and annoyed i comment back saying “i have the money but i wont be spending it on here.” We left angry. Worst customer service and very unprofessional. Rude for no reason. Go spend your money somewhere else

I purchased item No: 190980-52 online mid covid for an anniversary present. The ring was too small so I recently went in the store to do an exchange now that stores have started to open back up. The employee told me exchanges and returns are only good for 30 days and after speaking with the manager, I was told the same thing. Very lousy service especially when all physical locations were closed for a period of time. Very disgusted

I cant believe they only fit two customers in the store at one time. We just waited 45 minutes to ENTER, which is incredible especially on Black Friday. Never go to the storefront.Update: they also didnt carry the charms we wanted.

Been a customer at this location for years now, even when they were on the first floor of the mall. My ONLY complaint at the time was it was always too hot in the store. It always felt like they had the thermostat set at 85. Other than that Ive never had an issue. Customer service has always been excellent. I make multiple purchases throughout the year and never have an issue. The staff is always very attentive, pleasant, and well mannered.

My girlfriend loves this store. She loves to wear rings so for our anniversary I decided to get her a promise ring from pandora. I spent a lot of money and I told her she was a size 5. They picked out from this drawer that apparently all the sizes wheee size 5. I paid for it then held on to it for about 2 weeks. Then when I have it to her. It was too big! And ik she’s a size 5 bc she wears rings. She says it’s a size 6 bc it fits her middle finger and that’s a size 6. So that completely killed the moment. And now I have to go to the mall just to exchange it and I don’t go to the mall everyday. I don’t even have time since I work all day. So I had a very very unhappy experience

I can honestly say this pandora is a bunch of morons. Not only did I wait 45 plus minutes to make an exchange - the employees do not even know what they are selling - i was old at this location that pandora does not make half sizes therefore I purchased a size up, when online and at any other location 7.5 ring sizes do exist!! I was then told that I could get the rings shipped to the store - which after waiting in that line I declined the offer because I wasnt going to waste my time there - asked them for a refund and the guy looked at me like I was speaking another language. I can say I will no longer be a customer at this location because of the distasteful service I received.

New icecream shop open... ROLLING COW... Amazing rolled icecream with all flavors you can think of👍I had Classic S’mores 😋

Good selection of charms, helpful and friendly staff. Good store!

Worst brick and mortar store Ive ever been to. You have to wait in a never ending line before you can browse. Defeats the whole purpose of going to a store if you arent allowed in but two at a time.

Waited for 10 minutes just so the employees could begin helping the other customers that came afterwards. Bad customer service. Will not return again.

Nice selection of charms, bracelets, etc.

Friendly service,