Brian and Nick were fantastic from when we called up to inquire about availability although the way through the sign up process till we loaded our stuff into our unit. Id highly recommend this place and them.

Christina Did a wonderful job. She made it quick easy and painless to check in and to get everything set up. Highly recommend public storage… And, if you have the choice, ask for Christina. She’s great.

Brian was helpful with the app on my phone and making everything easy. Excellent professionalism.

Just rented here again for the second time. I’ve worked with Christina both times and she has been nothing but kind and helpful! She made this experience 10x easier and we couldn’t be happier. I’ll be recommending Public Storage because of her!

Moving is stressful! But Christina at Public Storage made the process a breeze for us with her helpfulness and friendliness! The customer service she provided is rare and hard to come by! Definitely recommend.

Brian and Christina were absolutely great.Best service possible.Extraordinary friendly and knowlegable.Dr. John J. McGrath

The property manager, Christine, was very helpful and courteous to my family and I throughout my tenure. The facility is professionally maintained, clean, and I felt our belongings were in the utmost secure place. We had a great experience with Public Storage and would use them again.

What a smooth and stress free experience. I was moving across country and needed to put my things in storage for a short period. Christina was patient, responsive and put all my concerns to rest. She went above and beyond to explain everything and she followed up with me when I had questions. She was also proactive about a few details I hadn’t considered.I cannot say enough kind things about Christina and my experience with this Public Storage.

I highly recommend Public Storage for your storing needs. Great customer service, and they have a great variety of packing supplies to choose from. Suzanne was very helpful.

I have been with Public Storage for two years and it has been a great experience. The facility is always very clean and the units are safe, secure and spacious. The manager Christina and the staff is always helpful and pleasure to work with.

Christina is so sweet and very helpful showed me a variety of units and merchandise all in one place fantastic

Well organized, clean, large storage spaces, great trolleys to take your things

Wow storage is hard to find this days. I just spoke with Public storage in Danbury very nice, clear spoken and profession. We are relocating from FL to CT and it was very east to reserve the unit over the phone. Great customer service. Thank you

Wow very nice packing supplies and Christina was a delight

Clean and brightly lit. Seems safe and easy to use. Good prices too.

Christina showed me all the ways to protect my belongings for my move and saved 10% on my boxes. Thanks

The two managers were very helpful and accommodating throughout my move in and out of their facility. The facility was very clean and it was easy to access the storage unit.

Excellent storage facility and packing supplies for all moving needs of I needed a storage unit I would definitely rent here very clean and employees are very helpful.

Public storage is very organized and clean.The manager Christine does a fantastic job of making sure your set up and size of unit is appropriate. She also has excellent customer service skills which makes the overall experience very favorableKeep up the good work.John O

Initial good price for 10x10 rose substantially over a couple of years. Send well run, secure and maintained spaces.

Christina was very helpful and knows her storage

Great customer service both on the phone and in person! Super helpful and answered all my questions. Christina helped us check in and explained everything. would definitely recommend this place!

Great customer service

Great customer service from Suzanne. Easy access to location of unit. Great selection of boxes and other packing supplies. Highly recommend.

Friendly ladies in the office helped me get some great packing supplies

Very clean and nice storage facility with all packing supplies you could think of

Ive always received such great customer service here. Christina C. is SO helpful. I definitely recommend!

Great location and very clean compared to what I have experienced. 1$ special cant go wrong. Charlie and Christina are awesome! Professional and fun ladies to be around. Would recommend to anyone honestly. In and out and very happy.

Amazing experience. Very fair and reasonable rates. Excellent customer service to the max, Charlie Simao was truly a blessing to deal with. Fast to the point and also very helpful selecting the right unit for me. Highly recommend and very well maintained and cleaned inside and out. Security systems A+

Great customer service from Suzanne at Danbury location. Great hours and lots of packing supplies - highly recommend this location as it is very close to highway.

Great customer service from Suzanne. Location is convenient and lots of packing supplies to choose from. Highly recommend this location.

Great storage facility! Very clean, and great customer service! Would recommend to anyone who wants a great storing experience. I got a great pull up unit outside exactly what I wanted! Charlie was very nice and always had a smile on her face!

Very nice place and clean. Charlie and Christina were helpful even with the covid19 going on. I had no issues with my move in and will actually be getting a second unit here next month. Great place to store your belongings.

Christina was very helpful this morning taking my payment and always has a smile.

Only needed unit for a short period of time - prices are good and Suzanne was a be help in finding me the right size unit. Highly recommend.

I have been storing my furniture at the Danbury Public Storage for several years now and I cant stress enough the cleanliness and convenience of this location enough. Christine the Manager and Suzanne Davies are always there with a smile, so thoughtful, kind and deliver EXCELLENT Customer Service! They will occasionally give me a reminder call if I need it and after this long being a loyal customer I feel like family! The facility is always well lit and well maintained in a clean and sanitary manor. I highly recommend using the Danbury Public Storage facility!

Joe C - thank you, great customer service!

Great customer service in person and on the phone. Great response time to questions. The units are safely protected in a gated complex. One downside is the units arent always cleaned out well when you move in. Also it would be helpful if the amount of bird droppings that accumulates in front of the exterior units doors was cleaned more. There is a bit of concern with moisture building up in front of the exterior unit doors since weve had a very wet several months. Otherwise, Id recommend it.

The 2 ladies who work here couldn’t be nicer or more helpful. Very clean facility. I used 3 different units over a 3 year period and never had a problem.

Would recommend to anyone its a great location and very clean. Charlie was very helpful and answered all my questions with out hesitation. I appreciated the restrictions on elevators and bathroom also cameras and push carts for use, just lets me know they care about the customers and there safety.

Suzanne and Christina at the Danbury location provide great customer service. The location is convenient and has a lot of packing supplies

Christina and Suzanne are very customer service oriented, always helpful to answer any questions you have. They keep the storage facility clean. The bathroom is also kept clean. The parking area and hallways are well lit st night.

This is a fantastic storage facility and I would recommend this location to anyone looking for a professional staff, extremely clean facility and very easy online set up. Ive used storage facilities all across the country and this is one of the very best. Christina is incredibly kind, professional and helpful and made the process very easy. She exemplifies perfect customer service!

Nice location with great customer service. Charlie and Christina were amazing and made the process fast and easy. Would recommend to anyone in the area looking for storage!

Excellent start up deal. Property is well kept and secure. Employees are efficient and professional. Id recommend this place to friends without hesitation.

Dealt with Christina and I couldnt be more pleased with how helpful and polite she was and made the entire transaction smooth and simple! Would certainly recommend!

This is Nick Tommaso, posting on my sister’s, Alexa Tommaso, account. I don’t have the sign in info to leave a review on my own, but I had to leave one because of the exceptional level of service I received from CHARLIE S. and JOHN F. at the front desk. QUALITY, QUALITY, QUALITY overall human beings. They were extremely charismatic, informative and pleasant. It made my time finding the right units seem like a snap of the fingers. These are the type of people that give great customer service, are definitely great neighbors and who love life. Thank you guys!!!!

This is a great storage facility, the customer service is top notch! Thanks to Charlie, Susanna, and Christina for the laughs and great customer service. My move was a lot more pleasant and less stressful!

So here is a story about my experience at Public Storage Danbury:After conducting days of research, it was evident that Public Storage Danbury offered the most competitive pricing for the 10x30 unit I was looking for ($332/month). On August 4, 2020 I reserved my storage unit online for a move-in date on August 15, 2020 and received a confirmation email. Leading up to the move-in date, I had called the main office several times to confirm my reservation and to go over some move-in details with them. On each occasion, I had very enjoyable and informative conversations with one of the employees, Christina, who also happened to be positively mentioned in all of the reviews I read about Public Storage Danbury.On August 14th (day before my move-in date), I received a Move-in date reminder email from Public Storage that read Were looking forward to seeing you on 08/15/2020, when you have a reservation for moving your stuff into storage. The email also confirmed the size of my unit and the $332/month price that I had reserved online.On August 15th (my move-in date), I called the main office at 9:30am to let them know that I was coming into the office to fill out the paperwork and finalize my storage unit space. This time, however, another employee answered the phone (not Christina), but she told me that they were expecting me and everything was all set with my unit. I showed up to the Public Storage Danbury office, introduced myself to the employee and pulled up the confirmation email. After a couple of minutes of typing into the computer, the employee said to me in a confused voice Im sorry but your unit is no longer available. There is a 10x25 unit available but the door is broken and we are not sure when it will be fixed. We do, however, have multiple 10x10 units available. I asked her how that was possible and showed her (again) the confirmation email I received the day before. She apologized and said shes not sure how this happened, and proceeded to call her manager. I emphasized to her that I need at least a 10x25 unit based on the amount of items I have that I dont understand how I could reserve a unit and not receive any notification that it was no longer available.Unfortunately, the employee confirmed that the unit was no longer available. She then said, My manager wanted you to know that we will honor the price you reserved online for the 10x25 unit if you want it. At this point I just stared at the employee blankly for a few moments before I said so just to confirm that I have the facts straight...you not only gave away my 10x30 unit that I had a reservation for without informing me, but now I can pay the same amount for a smaller 10x25 unit that has a broken door? I hesitantly asked her to please reserve the unit for me and to inform Christina (the employee who I had been speaking directly with since I reserved the unit) of what happened.On Sunday, August 16th I called Public Storage again and this time Christina answered. She had been informed of what happened and apologized for the inconvenience. She also reassured me that the 10x25 unit was not going to anyone else and the door should be fixed the next day (August 17th) at which point she will call me back.Sure enough, Christina called me on August 17th and informed me the door had been fixed. She said the current price for the unit was $408/month but the manager would agree to honor the original $332/month price I reserved. Christina could tell I was not satisfied and asked what price would be reasonable for me. I told her $300/month is fair based on the size of the unit and the unfortunate experience. After speaking with the manager again, Christina called me back and agreed to the new price.Christina was a life-saver and fixed all of my problems. Also, other than the broken door, the facility is incredibly clean and has a new car feel to it. The move went smoothly and luckily the 10x25 unit was large enough to fit my items. Based on my experience with Christina and the condition of the facility, I give this 4 stars.

The woman who helped us was super nice. I reserved a unit size online and she called to let me know that they only had one left in that size and to come down as soon as I could.When we got there she explained everything wonderfully, led us through the building, and showed us where everything was. She did such a great job we didnt have any questions to ask, she answered them all!

Christina and Suzanne at Public Storage in Danbury CT are the friendliest, best, nicest, and most helpful employees. I have rented a unit for a long time and even when Im stressed about whatever is going on they are rays of sunshine. Im sure some customers are rude and short with them at times but they are professional enough to keep smiling through it. Thank you ladies for always being wonderful and kind.

I’ve had a total mess of a year moving things around and Christina has been so helpful through both the move in process and having to switch to a different size unit. She made the entire process seamless and easy. I only wish they didn’t raise rent significantly only 5 months after starting out there!

I had the best experience. I worked with Suzanne who was kind and with a smile help me through the process. She was so knowledgeable about selecting the right size for my needs. She gave me a tour and then made the necessary paperwork a very easy process for me. She then explained in detail how easy it was to access the area to unload my truck and the ease it was to bring my things in, and find my rental space.

Charlie was absolutely awesome! She kept a smile on her face the whole time and I know I was a pain in the you know what and freaking out about my big move and I had my father with me who asks crazy questions but she calmed me down with that wonderful smile and perky attitude! And even appeased my fathers questions about nothingness lol If your in Danbury and need to store this is the spot! Very clean and would recommend to anyone.

My husband and I just went to rent a storage unit to help facilitate our move to Danbury. We met with Christina and she was fantastic to deal with. We ended up with a nice unit on the 1st floor. Would definitely recommend!

My experience here was really good. Nicole is really nice and works with you extremely well and is open to help you to the best of her ability. It was a great experience coming to this storage place.

Charlie was very nice and helped me save some money. I would recommend this facility to anyone. Very clean

Christina was such a pleasure to work with today thanks for all your help great store.

The Mill Plain location in Danbury is clean and has a nice staff. But if cost is a factor and you’re shopping around based on price, forget it. They offered a special where you get the first month for a dollar. 4 months after I moved in, I received a letter that they were raising my rate 40%. I had 2 units and they did it for both units. I’m sure they figure that most people will accept the increase because it would be too much trouble to pack up and leave.

Great customer service Christina is very charming and helpful

Came here to this location. I had 24 hrs before turning over my house to the new owners and moving down south. I had extra stuff and had no where to put it. Called mill plain public storage and the girls. Christina and Suzanne were fantastic. They adhered to my every need and got me moved in to two units. These girls new I was under a lot of pressure and the made every step easy. Thank you to both of these ladies. Great professional employees. I would recommend this storage 10/10 times before anywhere else!!!!!

So happy that I choose Public Storage in Danbury. Very clean and safe environment. Charlie and Christina are very nice and helpful!

I have to say my experience at public storage today was amazing! I came in to the store just for some pricing and left with a unit. James is awesome! He was so fast and very knowledgeable! He provided such great customer service. I was blown away by how accommodating he was. I will definitely be referring public storage danbury to anyone I know in need of a clean friendly environment to store their belongings. James thanks again for helping me out today!!

Facility is well kept and security gate as well as security elevator require your assigned pin code to access both the buildings and the elevators. Very clean and well kept. I like that it is climate controlled so nothing will rot away due to heat exposure.

The ladies here are so helpful, gave great advice. As soon as I walked in they helped me figure out the size unit and boxes I would need. they didnt try to sell me on anything, didnt try to push anything. I priced out storage units elsewhere, and this location was the best value, and the employees had the best attitude out of any in the area. I highly recommend this location.

Suzanne was wonderful and super-helpful. The units were clean and well lighted. I docked one star because when I made the reservation, they did not mention that Id be needing to buy my own 20$ lock and insurance which all add up. the 1$ per month is just a marketing gimmick.

Great customer service from Christina she helped me buy items I will need for my big move and the facility is so clean.

Christina is very helpful and intuitive great customer service and packing materials.

Christina was very helpful during the move in. She make the process quite easy and painless. The unit was clean and it good shape.

I was hesitant at first to store some family heirlooms, but completely feel confident now. I found the manager James to be both knowledgeable, friendly, helpful, and comforting. He explained the procedures in detail and was very supportive. I am not anxious about storing personal items at a 3rd party storage facility any more. James was so helpful, I almost feel like he is personally checking on my possessions personally. Thanks James and Public Storage :-)

The storage facility is the best. Suzanne is an incredible person she really helped me out during a difficult transition with my storage needs. I will definitely recommend this facility to all my friends and coworkers. Employees like Suzanne make all the difference and she is truly an asset.

The staff here especially Eileen are the best! They are extremely professional and efficient. This place is very clean and well maintained. Its a place you can feel safe accessing even when the office is closed. Thank you for making my experience here a really good one!

Property is easy to access & well lite. The staff was wonderful & went out or their way to help us get a good rate on line. They also offered water & chairs to make us comfortable while filling out the paperwork. Ive used them before & returned here based on the great service I received before. I was pleased to get the same wonderful service.

Clean, efficient & friendly. Christina & Charlie are great to deal with. Thank you

Christine is absolutely amazing she made a very hard day way easier. !! Would always come back.ThomasTommy Ryan

Great location and good service from Suzanne, Christina, and Charlie. Recommend this storage facility to anyone who needs to store .

The staff at this location are very friendly and knowledgeable. Suzanne was very patient with me, showing me different options of units as I was unsure which size best suited my needs and being my first time using storage. After all was said and done it was past office closing hours but she made sure I made the right decision, not once feeling rushed. highly recommend using this company

I went in a couple of days ago and spoke with a woman by the name of Christina . She gave me great prices on a few storage units. Unfortunately Im not able to get the unit at the moment. Christina was very sweet and understood my problem and gave me a card and told me to call her anytime if I had any questions or was able to get a unit. Amazing custome service, if you need a unit I would go there !!!

Suzanne is simply the best Public Storage associate that I have had the pleasure of working with. She is always ready to listen and work with you on any issue that may arise. I can honestly say that I am a Public Storage user for the past 4 and 1/2 years because of her outstanding customer service. Public Storage runs a greats storage operation!

The staff here is very professional. I was attempting to help my brother who lives out of state. I was stressed and impatient. I was downright rude. They handled things without batting an eyelash. Great customer service.

I reserved a storage unit at this location online and shortly after I received a call from the manager, Eileen. She confirmed that the unit I was looking for was available and that since I was trading up from a smaller unit I could simply do a transfer and save the admin costs. Good news. When I showed up at the location today, I was assisted by Suzanne who was also very helpful and provided a painless transition. Ive been a Public Storage customer for a number of years and I appreciate the climate controlled building and the cleanliness.

Thanks Christina for the advice on the packing supplies.Great service with a smile.

Charlie was great answered all my questions without hesitation.. I will be renting a unit in the spring.

This facility is extremely well managed. Eileen and Suzanne are very professional and customer focused. The facility itself is spotless and very secure. I am sure you could find a storage facility in the area that is less expensive, but you get what you pay for!

Christina is great at her job thanks for the help and great customer service

This was my first time using storage.Eileen was extremely helpful in helping me choose the correct unit.Our movers were quite happy with how they were treated and worked with. The facility is very neat and clean and Eileen will go out of her way to help you. Highly recommend this company.

James, the manager, is awesome! He is very friendly, but professional. I just secured three storage units today after having them on hold for a few days. James emailed me a reminder and also gave me a call as a reminder as well. He wasnt pushy, but just plain helpful. When we walked in today he couldnt have been nicer. He knew who we were and helped us right away. I couldnt be happier and am really happy with our transaction with James. Two big thumbs up!

I needed a storage unit in a pinch to get my things out of a POD. I walked in at 5:40 PM tonight on my way home from work thinking there wasnt enough time to pick one and do the paperwork. However, Suzanne was there, and quickly determined my needs and found me the right unit, then completed all my paperwork and everything was in order by 6:00 PM (the time the office closes).CANT THANK SUZANNE ENOUGH FOR HER EFFICIENT HANDLING OF THIS FOR ME!!!! VERY PLEASED AND RELIEVED!

I have been storing at this Facility for years. I have received great customer service from Eileen Suzanne and Christina. The facility is clean and well lit I have no billing issues, Auto pay is a great way to go. Jessica the DM runs a ship shape operation. I feel safe being here at my unit as a single woman . All employees are very helpful.

This was the best experience. Eileen couldnt have been more helpful and pleasant. Every concern I had was eliminated and more. The place is clean and there is easy access to all units. I highly recommend this place.

Looked at a few other places and this one was was the cleanest and appeared to be very secure. Location was very convenient and price was reasonable. Staff (Suzanne) was extremely helpful and friendly. She is a long term resident and knows the area and her customers very well.

Great customer service from Suzanne and Christina. Recommend renting a storage unit from this facility.

This was my first time renting storage and I had a great experience. James was so helpful in helping me with my first move. He took his time explaining everything I needed to know. I felt as though I left with all the information I needed to know. I definitely would recommend this place to my friends and family, great service :)

Tremendous service from Christina and super clean halls ! Love it !

Eileen, Thank you, for helping making a difficult experience easy. Danbury storage is easy to access, right off the highway. So clean! I appreciate you always taking time to figure out the best situation for my needs. Lisa

Saw all the great reviews and decided to stop in, my experience were far from great. The women at the counter (Suzanne) was not very pleasant. She kept directing me to call the 1800 or to go online for better deals. She kept saying This is corporate run business and shrugged her shoulders. I just decided to leave and will stop in when someone else is working.

I have never used a storage facility before. I was really sceptical and nervous. Eileen was super friendly and helpful. Im so happy I went here. I found a clean safe place for my important belongings until my new house will be ready. I will be sure to tell my friends and family if they ever need a storage unit. Thanks again Eileen!Lisa

Bryan at Public storage in Danbury made finding a unit a breeze. Very curtious and a true professional. He is a great asset to the company.

It has been my pleasure to store with Public Storage in Danbury.I have been with them for many years.The premises are always clean and I have experienced noting butpleasant and helpful staff. Your manager Eileen has been a extremehelp to me at all times. All I have to do it ask her assistance or opinionand she has always been there for me.I will and do recommend your storage facility to anyone who needs extra space.

Just want to let others know that Ive had a great experience working with Public Storage. Ive been in the office a few times, and both Suzanne and Chester (? I think that is his name) have been really helpful. I decided to rent a unit to store a lot of things from my home while I sorted through what I want to do with them. Suzanne was a lot of assistance. When I chose a 5x10 unit, she pointed out that it would be -5 wide and 10 deep, and for about $2 more I could take a unit that is 10 wide and 5 deep, making it easier for me to access the things that Im going to be sorting through - HUGE help! The whole place is so incredibly clean - that really impresses me!