The best service ever! Ask for Mike, heβs the best and he helped me last minute before they closed. Very good and fast service. Will definitely come back and will tell friends and family about them. πI had to come back and edit, literally saved me last min - Saturday night right before 4th of July, they did overtime and didnβt charged me anything. Mike and Matthew are the best I swear. They definitely made a forever customer. Very kind and genuine people, also the work is fast and superb!
Fantastic Service I was here about three weeks ago and Matthew was awesome took excellent care of my tire. So I decided to come back. I got waited on right away by Veronica and Kyle. Kyle also discovered I had a odd lug nut. I received the same awesome service. This is definitely where I will be coming, for Fabulous service.
Hard working employees. Had them check my car out last week for struts very honest customer service will definitely be going back and recommend to others
Wow, best experience I had at a shop! Guys were super friendly and didnβt talk down to me just because Iβm a woman. Came in because my car was shaking - it was a simple fix (previous shop didnβt tighten up the parts they replaced). Showed me exactly what was wrong and fixed it quick. Really appreciate their service (customer and car wise)!
πππI had a great experience here!!! Everyone & Micheal are so nice, helpful, and professional! Everyone there is very knowledgeable & accommodating, They got me in right away. I was so thankful. Also not to mention I work right next door so I am very lucky that I now have a place I can depend on to get my brakes and tires done! Thanks so much for your service and hospitality! πππ
On the way home I ran over huge nail or something similar and was losing tire pressure quickly. I called and the gentleman on the phone said come on in. Weβll take care of you. They were all nice and extremely helpful. I was in and out. I am so thankful for them staying late and helping me. Again thank you thank you all. I added a picture to show what I ran over. Smh.
They were great! I was stuck stranded for about 2 hours and they were the only shop IN THE AREA that was able to service me. Their pricing is amazing and I felt like they were there to help, and not just make money. These guys were life savers and Iβd recommend anyone to them. Thank you guys for everything
I came in today to get my roommates tire patched and they did a great quick job. And all the staff was very polite and super helpful! Definitely will be going back if my car ever needs anything!
Went last minute when it was time for them to close to get tires mounted on wheels, they got me right in. Mathew helped me get the tires on and balanced them. Best customer service, highly recommend Mathew as your technician.
Just got in to town for a wedding and had a flat. Called Monroe tire to see about some help. I cant say enough about the team here. They handled our situation quickly and didnt try to up sell us. They went out, found us a tire, and had it mounted with time to spare to get to the wedding on time. Kudos to these guys. Excellent customer service. Keep it going.
These guys are awesome! Fixed my car damaged by driving inn flooded street. Pulled in needing shroud repair to drive out east next day. Fixed in a few minutes no charge! They are real lifesavers! Would definitely recommend and use again.
Hands down best experience I had with a tire shop. Mike and Matt were honest about pricing both cheap tires and expensive ones and the benifits. They made me laugh and they got me right in. They did not pressure me to do anything additional however they explained the benifits of the protection so I of course purchased that. They really were all around great guys. I will be making this my go to family car service shop going forward and I recommend you do the same.
I would recommend thisestablishment for your car repairs. I went to the Ford rd & Telegraph. AppreciatedMore from Plymouth Rd in Livonia for helping us & taking us to their sister store in Dearborn. Both places are good.
This place is awesome. I was impressed by their integrity when they informed me about a less expensive option for a part that i needed instead of selling me something more expensive from their stock. They also assisted me with the repair of my front turn signal free of charge. Ill definitely be going back for tires and other services.
This place has AMAZING service. The staff was so friendly and understanding, especially Mike! He got my car back to me faster than I anticipated and Iβm so greatful. I wouldnβt go anywhere else, thank you!
What a great place . The store manager Mike and assisting manager Mike are great, very honest clean business they run here. They will make you laugh and have great customer service skills. HIGHLY RECOMMENDED!!!!
Very friendly staff but Im not sure the mechanics are top notch? Some things were mentioned upon pickup that didnt sit well with me. Putting a bearing race on backwards...changing the parts needed several times, etc. They were super nice so that helped a bit.
Immediately and quickly helped me with a tire patch. Extremely great service here.
Fast, friendly service. Ill be going here for my next set of tires.thanks!
Brought my 2010 Fusion in for a quick brake job on a Saturday just after 3pm. There were no other customers in the que, so they immediately got to work on it. Replaced rear rotors & pads for a reasonable price by 4:45.I would return for brake work. Cant speak to other mechanical work.
Michael & Matthew were not only hilarious they were very hospitable towards me while I waited for the front brake pads to be replaced on my 2014 Hyundai Elantra. I would definitely recommend them to friends and family. Great job guys!!!
Thanks Mike and Matt! You guys took care of me and got me back on the road asap... Highly recommend! A+++ for Customer service and Repairs.
Friendly, responsive, knowledgeable and quick. These guys are good.
Absolutely great! I made an online appointment and they had my car fixed in less than 5 hours. Couldnβt ask for any better!
Great guys working here, I drove over an exploded truck tire that damaged the engine cover.The guys there we so helpful and kind to remove the damaged cover free of charge.Thank you Monro Auto Service team!!
Amazing service nice and friendly staff big thanks to mat and mike for the help with changing my spare tire for free.... where they do that at. At MONRO TIRE SHOP THATS WHERE
I had a flat tire and it appeared to be slashed these guys are angels from heaven i didnt have it to get another one so they blessed me with a new tire and got me back on the rode i will definitely go back not just because of that because they actually cared genuinely about my situation.It was the day of my cousin funeral service was fast and they were so friendly.
I came here to get my brakes inspected as well as my wheels. Sam and the mechanic was not only very professional, they were very knowledgeable. I was even able to look with the mechanic under the vehicle which showed a tie rod that was about to snap. Was able to get all the worked needed at a great price with the best warranties. They were able to work on it quickly and was able to give me ride home which was a plus especially with covid. HIGHLY RECOMMEND!! Thank you guys so much. Truly a lifesaver.Scott and Tamara
The guys here are great!!! Fast and friendly service so yes I highly recommend!!!
Great service, great people, I came in after work with a screw stuck in my tire they patched it and got me back on the road in no time I highly recommend them for all your tire needs thanks guys. ππΎππΎ
Absolutely wonderful experience I wish I gould give them 6 stars. Mike the manager is super friendly and helped me out with excellent customer service he even took me back to my car to show me what was wrong with my car. I will forever be a customer here at the monro shop in dearborn. He offered me water or coffee while I waited to get my car fixed. Shared a couple laughs about only having the news channel on the TV lol π all in all great experience and super clean lobby and back shop thank you Mike and staff at monro.
I brought my vehicle here for what I believed to be a very small issue. The issue was diagnosed to be much more serious and outside of the scope of work that could be repaired here. Everyone I spoke with at Monro was kind, helpful, informative and patient. In addition, I was grateful for the specific information that was offered to support me in safely and affordably completing this repair elsewhere. I later found out that this diagnosis was incorrect and the repair was not nearly as serious. I still appreciate the way business was handled and how much information was provided to me, despite the frustration of unnecessary stress from the wrong diagnosis.
Mike is the best! He was able to work with me on my overall price despite having to replace a couple of items on my suspension and still get the full benefits on my new tires! Definitely have a customer for a long time and I definitely recommend this location over the other locations!
Honest and fair people, great service!
Dishonest mechanic. An inspection turned $474.00 for none sense. when called to verify what was brake fluid exchange or TPM wheel alignments.. or the CV shaft without any explanation...the owner said it was not to my liking. then asked if the car is safe he said yeah... will file a complaint to the state.
My car needed a drastic oil change today and I called these guys up, they said come on by asap even though they were about to close, they got my car beyond right in a ridiculously quick amount of time, they reccomended what I should repair aswell and not on any scammer stuff either, I pulled in with an almost dead ride and pulled out to a brand new car yo, 100% got my business πͺ
The best, know need to go any where else
The service is top star quality. The manager, Sam, displays a high degree and integrity.Had an oil change, tire alignment, tire repair and my car is purring like a champ.Fast turnaround. Honest. Impeccable work.
Been going here for several years with any car issues. Service has always been fast and reliable. New manager Mike was very helpful.
I canβt enough good things about Sam and everyone at Monroe Auto in Dearborn. We took my sons Dodge Charger for tires and an alignment and at the last minute we asked if they could install struts at the same time. Sam didnβt hesitate to accommodate us and to assure us that they would get the job done. They are very helpful, knowledgeable and go above and beyond to get the job done. Their costs are extremely reasonable and their work is outstanding! We will definitely be back for all our auto needs as well as referring everyone we know. Thanks again to Sam and Monroe Auto!
Sam was amazing!! He not only gave my ford edge an oil change, but also made my truck drive so much smoother!! Pricing was amazing, and he was also such a sweet and trustworthy person. If I could give him 10 stars I would. Thank you for the awesome service! The only mechanic ill be going to from now on!
They said they didnt have my size tire and tried selling an tire for 80.00 that was skinnier,than my other tires.
I drove over an hour to Dearborn to look at a used Dodge Avenger. I called Monro to inquire about having a last minute inspection done and they were very understanding of my situation. Super thorough and great customer service! I definitely picked the right shop! Thank you!
My first experience was a excellent, was telling everyone I knew, brought new tires David and his associates took very good care of me, when I left there my car was driving like a new car, second experience was Monday had a slow leak, got tire fix and rotated, still driving like a new car, its a 2011 Ford Focus,I know my Aunt Ann went there, shes happy too.
My wife had a check engine light on. They fixed it quickly and was very affordable. Able to diagnose quickly. They were incredibly kind and reasonable. Heard a weird noise with my car and came in. Right away they saw how minor the issue was and fixed it free of charge. Very much recommended for customer service alone but we have been very impressed with their customer service.
These guys are amazing! They are super friendly, and fast. And even hooked me up, because they were worried about my safety. I will definitely recommend these guys to anyone.. Y2K and Dave are a couple of great guys!
Excellent service by caring mechanics. I visited this location a year ago and recently did alignment on two cars. Sam and KD took their time and made sure that the work is completed in a timely manner. Wait time was also minimal. I highly recommend this location and its staff.
Worst service I ever had on any of my cars! I had many car problems and Iβve visited many mechanics but I can tell these guys arenβt professional at all. Went there for a simple alignment but they started bringing up problems in my car that I had to fix but after the service, my car was worse then ever was! Went back to them but they got there money already so they didnβt bother talking about anything. Worst experience ever
INCOMPETENT when it came to my alignment and that of my daughter on the same day. When we went back ( with an appointment) they said the ONLY certified mechanic moved to another location.....I have a phone number.... they should have called to tell us. NEVER AGAIN!
They were pleasant enough what air in my tires
Ive received a four wheel alignment on my Lexus GS350. Sam assisted me through the entire process. I was impressed with the quality of work and on time work
Just had alot of work done on my older car. They gave a fair price for all that the car needed. The car was done in one day. The guys explained everything they did. I have used this place in the past and will continue to use them. They are honest and do great work. Thanks guys!! Much appreciation!!
Thank you sam for your great Customer service ππΌ
Very friendly and professional clean environment meet would recommend them two everyone
Good customer service and they stick to the warranty plan that you paid for. They respect customers and I recommend this place to anyone with any auto terrified. Id definitely go back again. Great service!!!
If your car is drivable, drive it somewhere else.I came to them with a simple alignment request, and they tried to sell me on rusted parts that upon second inspection by Belle Tire concluded that the part was perfectly fine. So I didnt get the alignment and I definitely didnt have them work on my car, they should be closed down for this. You cant run a business on lies. Ill never recommend you come here.
Stopped to get my slow leaking tire fixed. The staff was very nice and helpful. They told me how long it would take and they got it done quickly. I left happy and with a fully aired tire.
They helped when no one else could
Monro Auto service. You have a good business. I appreciate your service. The employees are very kind. One thing I can say. Is that Monro Auto service. Inside the best to repair your car. And if its not right. You can always take your car back in. And they will get the problem right. Thank you Monro Auto service
Needed new tires. It was 100 dollars cheaper than belle tire for the exact same tires so I went here. Bell tire told me it would take a minimum of 5 hours, this place got it done in under 1 hour. The guy in the shop was super chill
Just wow. They guessed my diagnosis, it could be this or it could be that? You can try this (OVER $100 REPAIR) if that doesnt work you have to go somewhere that does electrical... So I go somewhere else get the same diagnostic check execpt an ON POINT proper diagnosis, and its fixed, like New.
Not very welcoming π
Came in last year and got a quote for an alignment and for a rack and pinion replacement. Thought the price was high at the and held off on it. Decided to come in last week because my tires were worn from the poor alignment. Even a year later Greg, the manager, honored the original quote and got my car fixed up in two days (It was a big job) since I needed to travel out of town.Greg would follow up with me periodically and gave me the low down on what was wrong and how it affects the car. Being in automotive industry, I know what he was saying was correct and made sense. The price was high due to the work needing to be done but was within my expectations for the type of work.Overall, I would highly recommend this place for their work and professionalism. Really great people and Greg is the nicest guy youll meet!
Dave βDavidβ gave me the best customer service Iβve encountered probably ever! And he put up with my crying kids lol. Thanks so so much for your kindness and service to my vehicle. It is very much appreciated! I will definitely be back (hopefully not lol) in the future for any needed repairs. Thanks so much for making my day!!!
Ive purchased two sets of tires from David at Monro. This location has an old school brand of customer service. They want to build a real relationship with their customers and provide a high level of service. Excellent work and customer care!
So twice Ive come in here now!! 2 times Ive been given great service at an affordable price with no hold ups or hiccups!! Excellent staff, friendly environment and always a can do attitude!! I love this place its highly recommended for anyone to come here!!Theyre fast and they never keep you waiting to get in and out!!
I came in for an alignment and was blown away with the service.. my salesmen Jon was extremely helpful and informative. He guided me through the process and made me feel like I was more than just a customer.
Fast and knowledgeable! Johnathon and Von had me in and out with paperwork and in and out the bay in minutes! Clean atmosphere while you wait. I had a tricky repair but the expertise of staff of Denzel got it done! All staff was kind and polite! Definitely recommend!!
Back again!Took my 78 Lincoln in today after a great visit yesterday. Another oil change and swapped out my Rims/Tires. GREAT price. Sam is Awesome.KD and Chuck worked on my car/s. Gave me some tips and know their cars!!! THANK YOU Sam, KD and Chuck. Wont go anywhere else. 5star!1st visit review is below.Today 4/23. I took my car there after making an Appt just yesterday. Great option. Got me right in at said appt time. Awesome service as I was offered coffee and or water right away. They took my car back for a full synthetic change and it was done quickly. They also told me about an issue I was already aware of but I loved that they caught it and brought it to my attention had I not known.Ill be going back tomorrow to put tires on a vehicle.THANK YOU Monro Dearborn and crew for making me feel valued and not just a customer. Truly appreciate it. Stay safe.
Quick and friendly
These guys are great. They were able accommodate me without an appointment immediately. Quality service and products here.
I called at an inconvenient 5pm, and was amazed by the service. They were easy to access and speak with over the phone, had great customer service inside, great prices, and easily found my problem. Couldnt recommend them enough, Dave was fantastic!
K.D. is a great guy and very knowledgeable about cars. He took good care of me and I highly recommend getting an oil change here.
I spoke with Dave, when I came for free brake inspection I was totally happy with honesty. I would recommend
They were extremely busy today so there was a wait, but it was understandable. Denzel stayed professional and cool under pressure even though they were short staffed. Reasonable pricing and quick work considering how slammed they were. (Hint - dont be like me and wait until the first snowfall to get your winter tires on!)
The staff at Monro is amazing!!!! They have saved the day now twice for me. Steve, Chuck, and Hussein really care about their customers. Im so happy I started going to Monro.
The three gentlemen that helped me were very nice. They got my breaks/roters done the same day. Would highly recommend this place. I will definitely be back if I need anymore repairs.
Wife and I Telegraph, suffered a flat tire. Monro was the closes repair shop while on Telegraph. They pulled vehicle right in, found what the problem was, showed me and fixed tire. Very impressed with everything that was done.
The guys at Monro were great! Great service and excellent work and they really take the time to make sure you have a good experience. I will continue to work with them for all my vehicles.
Very good service everytimeThank you Sam!
The manager Hussein was kind, helpful, and provided me with a price and time estimate for my exhaust problems over the phone. A competitor nearby charged $40 just to look at the car and wanted $620 for the job. I wish i wouldve gone here first as they wouldve looked at it for free and only charged me $480! They stuck to their word on both the time and price of the job, both of which were better than any place nearby by a long shot. I will definitely be returning for any future car troubles!
Very responsive! Nice and courteous to all customers highly to recommend and provides great quality results.
Best Service I have had on my vehicle compared to many others including dealerships! Great customer service with competitive prices! Thank you!!!
Greg was amazing to work with. In and out very quickly. That you for the professionalism Iβll definately tell my coworkers. Thanks again.
I needed help replacing the bulb in my head light and my windshield wipers. It was almost closing time however they were nice enough to help me free of charge. Hard to find good people now a days. Definitely will be back for a brake job and a tune up!
One of the most horrible shops I have ever been to. First the guy behind the counter Greg was very rude, disrespectful, inconsiderate and doesnβt care about customers. They double booked me had me sitting in the waiting room without explaining what was going to be done and even worse gave me a quote the previous day over the phone but upon arrival changed the price on me. During over conversation about the price a guy drove my car into the bay to start oil change but at this time I wanted to take my business elsewhere so Greg got mad started kicking trash cans yelling your driving a $50,000 car but donβt want to pay $100 for a oil change!!! Sure donβt buddy not after your service plus you needing to call to get help on how to do it!!!! Ha clown!!!!!
This tire place is amazing! John was extremely helpful and pleasant. The shop was clean and service was quick. I went with my mom, Cathy to get an oil change and Iβm really happy she was treated well. We ran late for our appointment because of a family emergency and they were accommodating. Thereβs bottled water and coffee, plus it doesnβt smell weird and they were clean lol (some places donβt have this to offer, I didnβt know it was a blessing either lol.)
Amazing customer service! Rob is excellent. I would recommend all of your service here.
Justin was very helpful in letting me know what was best for my daughters car. Clean. People polite. Convenient location.
I sent my friend Victor there, because his Ford Focus werent start. Justin took care of him and did a great Job, thank you Justin! I recommend this store 100%.
Would never recommend this shop to anyone. Took my car in to have my suspension inspected and he came back to tell me all my sway bar links are bad and struts and all my brakes. And also told me my hub bearing was so bad my tire was going to fall off. Then started talking about the gas line which has never given me an issue and still hasnt. Then threatened to tow my car saying it isnt street legal. I took it to my mechanic and he told me all the brakes are good all the sway bar links are good. Sturts arent the best but we do live in michigan so no surprise. And the hub bearing just started to get bad. I really wanna take my car back up there and ask him if what he was seeing. Cause after my mechanic showed me everything he said was bad and ended up being solid i wonder if they know anything about cars.
John and Will are excellent employees. Very helpful and great fast service. I highly recommend this establishment .
Fast friendly service!! Definitely recommend... Did what they said with no shifty tactics!! A+
I went there yesterday and had some work done on my 04 Malibu and Kevin was such a big help! I recommend this place to anyone that wants good deals and great work! Thanks again Monro auto service!
First time here, Manny was awesome and very informative! You can tell he takes pride in good service. Thanks again!
Greg and his staff are nice guys. Stopped in for an air check and he let me know my tires were pretty bad. Just waiting for pay day. Thanks again I will be back.
Great service and even better price!!!! I will be bringing all my business here.
These guys are very nice. they got my car done just in time to make it to work. thank you very much!!!!