I had a great experience. The staff is amazing and so helpful. I was helped by Carlos and let me tell you He was AWESOME, not only knowledgeable but kind soooo collected that I wish he can teach every other cricket how to treat customers.

Awesome service! I totally recommend this guys, I went to another store and didnt even acknowledge my presence, but this guys were amazing!!

I love the customer service. The manager was so helpful.

Great staff! They have an amazing customer service

Incredibly rude didnt even have the store open on time. Went to other store in Denton and recieved amazing service. Will definitely never go this store for anything

Josh was awesome! Great customer service

If you’re looking for a store open and available to you, this location is open! Very friendly and helpful staff. The store is kept very clean as wellNew store hours of operations are Monday thru Saturday 11am-7pmSunday 12pm-4pmI hope this information was helpful :)Stay safe everyone

I went in knowing what I wanted and they got me everything I needed quickly. Super friendly service~

Very friendly staff, fast service, not a bad experience with any of the staff. I bought my iPhone 8 three years ago, hassle FREE! I visit this location to make payments only. On that note, I would suggest to get rid of the $3 fee for making a payment. 😉

Theyre okay but they have no knowledge and their entirely too expensive

NEVER USE THIS COMPANY!!! I was with them for a year and they throttle your data speeds, none of their phone service managers speak good English. I paid every month auto pay and 10 days before my next bill I switched credit cards and changed it in the app. The day my bill was due they shut my phone off. I called customer service confused. They said I’d have to pay a reconnect fee when I had autopay turned on!! I told them that I wasn’t paying the fee. I went to the app paid my bill then called AT&T and the bill was the same for the same stuff. I then canceled with Cricket and requested a refund. The guy said they would issue a refund. I called 10 days later and asked where my refund was and the lady said I wouldn’t be getting a refund. They’re cheats and liars! Don’t use this company!! Just go to AT&T.

Francisco and Josh, at the University Drive made me see that there is still such a thing as friendly Customer Service. These computer savvy guys have helped me so much. I cant thank these guys enough, they deserve 10 stars!!@

Great service.

Very helpful people. Samantha was very helpful. The other employees were very entertaining too. I really like that Troy guy. And that Sarah girl and Crystal girl are really funny. The manager was really helpful too. All in all a great experience.

Ivan helped me get a new, affordable phone that meets my needs, and patiently explained to me all i needed to know. What a great store!

The worst Cricket retailer! I went into a location in Lewisville and they was out of the phone. So the service represents called over to this location on Denton and they said they had 2 of the phones left. I drove all the way from Lewisville (30 minutes drive). He claim his boss came and got both phones and he had no ideal that the boss took them.

Outstanding customer service. Unbeatable Prices. Dont waste your time with AT&T, use their towers and save money with Cricket!

Best phone store

The guy was friendly very professional and fast at doing his job i was in and out on no time

The guy that works here is young and very knowledgeable. He helped me and my boyfriend get our phones right.. my boyfriend is a customer. I am going to be one.

Great staff and excellent customer service

My husband went into this store for help with a new line we had and said the employees were awful and unhelpful. After a customer left ahead of him, one of the employees changed the music to some foul gangster rap music while he was being helped by another not so bright employee. When he mentioned the wonderful music, one employee said about the other that he liked it though the boss didnt. Wonder why. Dont recommend trying to get any help at this store. Think the boss needs to fire a few employees or the company owner needs to fire the boss!

Omg they were awesome. I was transferring from headphone to cricket and they were awesome. Best customer service ever.

This is the worst, if you need quick customer service forget about it two people on Staff and absolutely full lobby. Good luck even if you wait an hour to pay your bill expect to be charged an additional fee for doing it in store so all in all your paying them to wait on them to take your damn money just sayin

Horrible customers service. This place is run by teenagers and several times now we found they have closed early. They would not help us and when we mentioned we would not be doing business there anymore they just smiled and said thats fine. We are going back to Verizon. Ty

They are usually good when you come into the store (but Ive only been twice in the 3 years Ive lived in Denton). But when you try to call them no one picks up. Like, Im just trying to get some information about getting an unlocked phone. Please pick up. I wont bite. lol

Trey was a great help when I changed phones. Trey went above and beyond switching my information to my new phone. Ivan showed me some new programs I did not anything about. I will go back when I need help or when I buy a new phine. Thanks again Trey and Ivan!!!!

Awesome service

Selma was extremely helpful and very knowledgeable. I will continue to use this store as long as Im living in Denton and she is there.

Horrible customer service, always busy & rushes out. Better off going to the Cricket on Loop 288

Carlos has excellent customer service skills, a great sense of humor, and incredible patience!

Oh wowza! Let me tell you some about these employeez at cricket wireless in Denton on University. Go in with a broken phone. Give it to this Yung handsome af phone wiz. In seconds he fixes with his cricket insect powers. They my family now.Side note: most beautiful lady cricket employee was there just lookin hella cute and stuff. If you ever see this miss lady txt me, you got my number ya kno.In conclusion 10/10 recommend.

The employees were very welcoming and had great conversation to help time to by while they transferred information from my old phone to my new one, and did it very quickly

Some employees dont put no effort

The surfer dude working the floor was pleasant and chatty, but, couldnt get it together to sell a phone. Finally I got to pick a phone, but, he couldnt find the keys. Then he didnt have the phone in stock. offered an older version of the phone. I left. they are incompetent.

Salma was awesome and very helpful... She didnt try to upsell me, allowing me to make the right purchasing decisions for myself. She helpes me back up my systems so they would never get lost even if my phone was lost or broken. On top of that, she was really cool, laid back and not pushy.

Professional, knowledgeable and friendly. Saved me a lot of money.

Sirie &Chrystal has been very helpful & patience showing me how to operate my phone, i really appreciated their help.

Absolutely the best cell phone provider and people that exist!!I will never go anywhere else!!

Josh is the new manager moved in from Mesquite, I came all the way to Denton just because of how Josh goes above and beyond for customers.

Best phone company Ive had ❤

They are really nice and knowledgeable about the products and sevices they offer

Best people ever, I recommend that store, better then loop 288 store

Great customer service absolutely loved it

Very helpful employees!

Got a bunch of new phones and lines. The staff is friendly.

This location used to be really welcoming to customers but it seems now that the employees have an attitude most of the times and theyre like bothered when you ask questions to get more information about offers and products.

Very great Customer service

DID NOT GO TO CRICKET.

Ive tried calling several times and they never seem to answer.

Very good

Came back to cricket after being for metro for 2 months!

Knowledgable and helpful guys

Awful service and they totally suck

Horrible customer and NASTY attitude & service from one of the girls that work there .... (Hispanic, short hair, glasses, unhappy/miserable look on her face, monotone voice)

The place is not neat and not enough help

Attentive service

You get what you pay for. Cheap prices and generic products. Bad company.

Is was ok

Excellent

Awesome!

Excellent

I loved the attention. The guys were very friendly and attentive. My first time in America and they made me feel like I was at home. Thanks for the excellent attention !!!

Excellent and better service whenever and I have been treated the best and my family are very friendly and the best company is not compared to any or the other and has the best Coverage I have 7 years with them and my family has more time

Great service, they treated me well and helped me with everything, they are very friendly and knowledgeable

I came just to ask and I even went with a new phone, they are very kind and friendly. Thanks to Andrez and yosh for the height. Help

Excellent service! The best store I have ever been to

Excellent! People who are knowledgeable about what they are doing and speak Spanish, not like in other stores that dont even know that. If you speak Spanish like me, come here, I recommend it.

Andres was very attentive and helped me with my new phone. Thank you thank you very much

I need the reimbursement of a mistake made by the person in the store, he sold me a phone that was not and for that mistake I paid $ 68.47 because he said that I could not return the case and pay for the activation

Great service

They were very nice and helped me with everything. The best store I have ever been to

The attention of the young people who work there on Sunday was extraordinary

They helped me with everything! They are the best:)

Josh was an excellent person. The best Cricket store

Salma was very professional, the best customer service

It is very useful, they also gave me a free phone and Salma answered us with great patience

The best customer service.

Fast and efficient attention

Very good job they helped me very well

Excellent service and prices. The kids there are very good

I like it I am very attentive

They treated me super well

Excellent service

Salma treated us very well with great patience and offered us the best

Good boys.

Better than subway!

Very good service and atmosphere

Wrong