My only regret is that we didnt switch sooner!!! I wont mention and bad mouth our old carrier, but it started with an A and ends with a T. Our phones were locked, but the people who helped us at T Mobile got it figured out. I could NEVER get a signal in town, and with T mobile I can use my phone anywhere!! It works better, and costs less! If thats not great enough, add this: you cannot beat the customer service, and how they back their product. If youre on the fence about switching, jump that baby, and land on the T-Mobile side...for SURE!!!!

The staff and manager has been very professional and Knowledgeable. They are patient and help understand things that are not easy for me to understand. The manager is very knowledgeable on all procedures and and calm people’s frustrations. I’m very happy doing business here.

One of the best experiences I have ever had at any phone store. From the moment we walked through the door it was nothing but wonderful. We were greeted with a loud, happy collaboration of “welcome to T-Mobile” and from that point I told them what was wrong and Nate, Ariana, and Brenda immediately addressed our issues and started working on our problems. Nate spent half of his shift working on our issues and let me tell ya, it was MESSY! He was so patient and got the job done and made us feel like it was all going to be alright after having a terrible experience at another store prior to coming in. The vibe from everyone working was all around AMAZING! This is definitely our “home” store now.I definitely recommend this store to anyone that has Sprint/T-Mobile the customer service is nothing short of amazing!

Mgr. Ariana is awesome! Love the staff at the southern part of Derby! All are so friendly and helpful. Ill go there over anywhere else!

Working on new phone service and new phones. Store was pretty busy but the staff handled the customers pretty well, the remained call and professional.Going back tomorrow to finish you - I didnt have everything I needed to complete the transaction.

Emilie was a HUGE help. Super understanding of my situation being a prior Sprint customer with billing issues. She was very patient and professional, promptly handled the issue and followed up to make sure everything was good for me. Thank you so much for your help!

This is the best store in all of Kansas. Ariana and her staff are always so friendly and helpful. Have never had a bad experience with them. You want honesty at a Tmobile store this is where its at. They explain everything and try to help all of their customers get the best deals.

On June 19 of this year I decided to switch from AT&T after 17 years. What the T-Mobile team promised me was not honored even after 2+ months. Made another visit today to try to get help. Madyson was extremely helpful but unfortunately the things promised to be my Adriana was still not completed and the promos promised were taken away Keeping my fingers crossed that by October things will be done....all except the promise of a lower bill.

Great Personnel great help🤩10,so across the board

Outstanding service!

Had a great experience at this store. Ariana was very knowledgeable and pleasant to work with got the best deal Ive ever had and the reception is great. Ive had no problems with my phone or reception since Ive had my phones for about a year

We frequent this location all the time. We prefer this location over the rest because they great you with a smile, very helpful and friendly. They also remember their customers that come see them. Definitely the store to go to. I love them at this store.

This is my favorite T-Mobile store. The staff are very friendly. Ariana is very knowledgable and goes above and beyond to provide excellent customer service. Top notch T-Mobile location

Better service than anything i get in hell

Nice clean and always welcomed by the staff.

The best service you can get.

They are always extremely helpful and friendly at this T-Mobile location. Best location I’ve ever visited.

NEVER EVER BUY ANY ACCESSORIES FROM T MOBILE. 30 dollars wasted after I purchased a screen saver for my wives NEW PHONE, 4 DAYS ago. It started to peal off and when I went to return it and didnt have the premium insurance on the PHONE I couldnt replace the screen saver THEY INSTALLED. The employees were nice and everything and thats all well and good but I will be swapping to a different carrier. Not impressed with t mobile as a company at all.

Great service

Ray and Caitlyn were amazing. They fixed a mistake a guy made when I switched to T-Mobile in Arlington, Texas. They got me 2 accessories, a 3rd line and lowered my phone bill by $10.

Excellent servicefriendly peopleGood prices

Friendly staff, Desiree was very patient and helpful. Will defiantly use this location again!

A bad experience start to finish with T-Mobile. 2 miles from the store, no service. 6 trips to T-Mobile stores in a week and wont be back

Very personable and knowledgeable staff!

Ray and JD are very helpful

Awesome staff!!!

Derby T-Mobile

Ive had this service for around 10years... It actually seemed better before the 5g roll out.... I live maybe a 10min drive from the freaking store & have ZERO service anywhere around my own home, got their Lil extender thing...nadda, go to store & ask for help...think again, call for help...not gonna happen anytime soon.I obviously just need to change back to Verizon I guess cause nobody will help 🤢