user
AT&T Store
920 E Richards St, Douglas, WY 82633, United States
Appearance
AT&T Store

Comments
Ra
Review №1

Went in to upgrade 4 phones and Amanda and Randy did an amazing job. Amanda answered all the questions I had and was very helpful!!! I love this store everyone is always so nice and helpful!!!!! Thank y’all for your help with getting our new phones going!!!!

Ro
Review №2

Friendly and knowledgeable service. Very little wait time, and had all my questions satisfactorily answered.

Ra
Review №3

Went in to upgrade all 4 phones we have. Amanda and Randy were so very helpful getting the lines upgraded!!!! You always get excellent help and outstanding customer service with Randy and Amanda!!!!! Thank y’all for helping with our new phones!!!!!

Ko
Review №4

I got charged for things that I did not agree to! Very discouraging!

2A
Review №5

Randy the new store manager as of September of last year is amazing! Great guy and great service!

R
Review №6

My favorite AT&T store, always helpful, And always willing to take the time to handle any needs I have. Will be back

mi
Review №7

I would like to Recognize Randy, for the great service he provided for me with upgrade my phone and accessories I bought with the phone. I am traveling through the area with the phone Break down, I blessed the store was open . Thank You again for a Very Great Friendly Service.

Ad
Review №8

Randy, the new store manager was sooo nice to my kids, super professional and friendly. My new favorite store

Ir
Review №9

Had some major issues with the att customer service online but the guys in the store were very helpful and helped me out.

Ma
Review №10

AT&T was fast and easy to get a new phone with trade in.

Ru
Review №11

Small store but good service.

Ru
Review №12

Excellent service. Went in with yesterday with an old iPhone & 2 small ones. Sarah got everything updated & transferred kindly & effortlessly. I took up a considerable amount of her time but that didnt hold up others. Though she was all alone, she was able to efficiently help others that came. Im happy & grateful for her making the situation as easy as possible.

DW
Review №13

Jeremy was completely knowledgable and professional. He actually took care of myself and another gentleman at the same time and not missing a beat to get us both completed as quickly as possible. Kudos Jeremy.

Jo
Review №14

Very helpful

pa
Review №15

Sales rep. Was fantastic. Helpful, respectful, and very informative.

li
Review №16

My husband and i switched from Verizon and was told that they could beat what i was paying for Verizon, and then we came over when we got 700.00 off a new Samsung devices. it had seemed that we would get that off right away. when i got my first bill which was for one day there was no discount on the bill. i had call at&t they had no clue what i was talking about. so i looked today and we have a credit of 46.68, so i dont think that we will be getting that 700.00 off the phones. and there services isnt any different from Verizon and its gets worse in Casper. this is not cheaper then my Verizon, i am currently paying more at this time.

Ja
Review №17

Wish I could rate negative stars instead of 1 and post speed tests to prove their data speed is garbage. The manager is pretty alright and his assistant as well but I was lied to. The data service is disgusting I am in town a few blocks from a cell tower and I’m pulling in download speeds of 0.6 Mb/s and upload speeds of 0.2 Mb/s. There is no consistency, it’s either pretty decent or utter trash pulling speeds that belong in the 90’s. I can’t have a decent conversation 3/4 of the time because the call quality is atrocious, my family, friends and others I talk to consistently tell me that I come in broken and garbled on their end. It’s not a fluke my whole family has this problem and I truly regret switching to AT&T. Lastly my phone bill is way, way higher than I was quoted, I mean over $100 and this is truly the worst part of my experience. I’m 7 months into this contract and can’t wait til the 2 year mark to bail out and go elsewhere. Customer service is a joke and repeatedly lied to me about my bill. Bottom line, don’t switch to AT&T.

Re
Review №18

Employees are so very helpful and they answer all and any questions you have to ask .

Fa
Review №19

Friendly service.

As
Review №20

Quoted a price of roughly $309 monthly to buy four new phones plus one watch, they printed out a sheet showing how much I’d save by switching from Verizon. It looked great sounded great and was a LIE. My bill is $126 higher than quoted. Data and call reception is by far better than VZW but the caveat is that in town or out of town all of us have horrific call quality issues, such as people telling us their only catching every other word. This isn’t an isolated phone defect like the store manager suggested it is, I had the same problem when I used an ATT sim in my VZW phone until my new iPhone arrived. In my opinion stick with Verizon, you can actually hold a clear conversation with one bar, and they are hardly more expensive.

de
Review №21

Great, personal, patient service!

To
Review №22

The manager was very attentive and knowledgeable

Se
Review №23

The manager is rude and doesnt know what hes doing. Hes has no right being management with the way he treats customers you can be waiting and hes on his phone stuffing his face

Je
Review №24

Awesome customer service professionals Ashlei and Jeremy are the best!!

Fl
Review №25

Best friendly service on town happy with my new service providerthanks mr barham 👌🏻

Ja
Review №26

Awful download and upload speeds. Call reception is abysmal, wish my grandson had never switched us to ATT. Avoid at all costs.

Au
Review №27

Very helpful and easy to deal with

Ja
Review №28

Paid direct TV bill,always pleasant

ga
Review №29

Wow, this guy seems passive aggressive if you dont buy a phone plan from him

RA
Review №30

Amazing Store.

Da
Review №31

Guy was honest which was refreshing

Ci
Review №32

Fixed my phone right away.

Ka
Review №33

Jeremy is tops.

sa
Review №34

Amazing service

Ja
Review №35

Always helpful

Jm
Review №36

Nice guys

Ja
Review №37

Very helpful

Information
12 Photos
37 Comments
4.2 Rating
  • Address:920 E Richards St, Douglas, WY 82633, United States
  • Site:https://att.com/stores/wyoming/douglas/103184
  • Phone:+1 307-358-9000
Categories
  • Cell phone store
  • Electronics store
  • GPS supplier
  • Telephone company
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
Similar organizations