Great store has the best selection out of all BBBY in the area cause it’s the largest. Did curbside pick up nice and easy and quick to bring my order out to my car!

This place is okay. They have good quality merchandise for the most part. They have a fair selection of.products. They had what we were.looking for and the sales associates were cordial and helpful. The prices were somewhat expensive, but their discount coupons are readily available.

I went in there Saturday and there were short with bags and out stuff I need. I was very upset and cashier was not very friendly at all. This place is going down hill so badly. What going on. Like sorry I had coupon used and sorry your out bags but I dont want my stuff to break. If there number I could talk to about this because she never gave me my receipt I wasnt happy about that either. Thank you.

I really like this location. Friendly staff (but not pushy). Good selection of items.

The one in Downers Grove has changed a lot in the past year. Doesnt seem as nice or have as many options. Last several times Ive been in there Ive walked out disappointed. I used to love going there.

This was a very clean and presentable place. Customer serves was great. I felt very warm and invited. The cashier was very nice

Huge store, they have a wide selection of items with reasonable prices. Large clearance section. Helpful staff as well

The store looks like it’s never been sweeped or kept for. there’s dust on all the displays wish the store was kept clean it smells in here too.

I ordered online and did curbside pick up, I ended up going inside to get my items I purchased. The employee that helped me was super nice. It was fast and easy. I will definitely be purchasing again from this store. Keep up the great work.

Got a great deal on all my items

I had such a wonderful experience at this bed bath and beyond location! I had a very large order that required a lot of plates to be wrapped up. Crystal was my cashier and she was phenomenal! It was her second day and she was so enjoyable to be with! She went above and beyond to make sure all the fragile items I bought were wrapped up securely!

Theyve moved the store around, but thats OK. Cant believe they are out of stock on a few things, thats not ok. The floor attendant was super helpful, he should get a raise or be promoted (tall and big guy), overall, I like this place and what they offer.

They changed the layout of the store and some of the items I went to buy were no longer there. The staff are always kind and professional

Dont expect BBB to stand behind your purchase. I bought a Cuisinart coffee percolator Sept 20202 and 6 months later it didnt work. Called BBB customer service and they assured me I would be refunded if I sent the box back to them via a Fed Ex label they provided. Three weeks later BBB returns to the percolator back to me, still broken, no refund. More time wasted on the phone. They wont refund; I must go through manufacturer. Thanks for nothing, BBB. Despite my membership, I wont be shopping with you again. Whatever 3rd world country you outsource customer service to, its not working. You made it clear to me today that you couldnt care less about your (previously) loyal customers.

Great place to get essentials for your home. Additionally they also have food, wine and beer

Another place for wife to pick out goodies for your home good selection of stuff

Trying to buy a knife set for my wife and the salesperson in proximity to the display would rather hide than offer assistance because the knives are secured behind locked display cabinets. Finally get help, select the ones I want, which are the last stainless steel in stock. The box is trashed and has been very obviously opened but the clerk wont let me open the box and see them. I can buy it and return it. Should have walked out then. Take the box to the cashier and she wont honor the 20% off coupon on my phone. They mail them out weekly but now in the store they wont? Time to shop Amazon.

Went to BB&B looking for curtain rods. They had a good selection of what I was looking for. However, they only had 1 cashier and at least 12-15 customers waiting to check out. Busy time of day for BB&B. Time was around 3 in afternoon.

Very clean and has alot of merchandise for your home..To make life a little easier

Not crowded. Socially distant plenty of parking. Everything I went for I found.

Not happy with the smaller version, many items no longer stocked.Have to go back to old neighborhood to find everything

Came here to do our bridal registry. This store is great for that in the sense that they have everything! I was overwhelmed by the amount of walking around and picking and choosing that my fiancé and I had to do. The lady who helped us was Shirley, and she was amazing. Helped us set up the account and answered all of our questions. She was also super encouraging and nice. She asked us about our shower and our wedding and the guest amount and gave us a good suggestion of how many items we should be scanning.The layout of the store is organized by sections, which is awesome. The items are well labeled, especially the beddings.However, the only draw back is the prices! Some of the items here are priced double of what they are priced at other stores. It helps having their 20% off coupon but otherwise it is really expensive.

Was looking for the under bed storage... not happening!

I didnt know what to think 🤔, either theyre closing or they dont have the products they use to.

Clean, friendly staff, good selection, great location, covid compliant.

Carolyn was very helpful and she is friendly and again so helpful.

Huge store and this has to be my favorite store out of all the chicagoland stores... Store is clean and the staff is polite and efficient.

Excellent selection of item and the store is very spacious. The customer service was outstanding.

I Love, Love Bed, Bath & Beyond! They have a huge selection of bath and bed items, the best towels Ive ever bought!! I love their home decor items and I never leave there without buying some delicious chocolates or cookies!!

Very easy shopping area in the store. Not as jampacked as it used to be.

The worst customer service from staff and prices. Snappy attitudes and don’t even ask do you need help. This place is beyond expensive for things I rather go to Homegoods or Marshall’s. No one greets or help you here. Managers will see a line and don’t help out at all.

Bought a few Xmas presents, great variety and good prices.

The staff here are very helpful. Always know exactly where to find what I’m looking for and knowledgeable about the products.

Great selections of home goods, kitchen supplies, and holiday gift packages.

I love this place! everything I go for I come out with and more. The employees there are very friendly and helpful. They are always present. I didnt have to go looking for them. The check out are fast. No waiting.

Beyond section - check it out and ask for it by name

Complete place to buy home furnishings and everything in between. Just make sure you have their store coupon when you go.

At checkout, I had pulled up my email that I received yesterday for signing up for the mailing list, but the cashier told me I had to enter in my phone number at the register. Then, after that, they asked me for my email address, which I began to spell - however the cashier couldnt find the . symbol and gave up. At that point, she asked me to show the email again - and then Neta *took* the phone out of my hand, and proceeded to use it, without my giving her permission to take hold of it. She then pointed out the fine print saying the coupon was only valid for 48 hours (I got it yesterday) and I asked her if I could be the one checking things on my phone. She never gave it back, found her way to the bar code, and then seemed surprised when she scanned it and found that it worked, saying that I mustve been right. I know I was right, thats why I brought the coupon in. Had I just been told to click on the image in the email to bring up the bar code, rather than have the phone stripped from my hand, it would have been a more positive experience.

Second time I’ve placed a pickup order and it was cancelled without warning. Customer service is a joke and the charges are still reflected on my account. Will not shop here again.

I love, love, love this store, they have everything in here. The store is very organized, they have people walking around store to help you, prices are kinda of on the pricey side but worth it, its a very busy intersection, its easy to notice from the road & this store is the biggest. They have handicapped parking, restroom, etc

This location is absolutely terrible. The people who work here are rude and Liars. The curbside pickup is a literal disgrace. They take forever to come out and don’t even notify you if one of your items was canceled. I wouldn’t recommend anyone to come here.

Love the collection of home goods including the extensive world market with free tasting options.

Big store clean

Walked through here looking for a pair of wine glasses. I roughly knew where I was looking and the employees asked if I needed help. I was able to find what I was looking for but it was nice knowing they were available to help if I needed. This is also a very clean store compared to other BB&B stores. There is also a pretty big clearance aisle here!

They have really downsized their inventory. Didnt anything I was looking for.

All the As Seen On TV stuff and so much more. They literally have just about everything except for fresh produce. One of those places to go look when you are looking for something but dont know what you are looking for. A great place to go to buy that gift for someone who has everything or is hard to shop for. You will be able to. find something they dont have.

Been trying to get there before early closing several times with no success. I have to go to a different store from now on. Sad but Covid hours don’t fit my schedule.

After simply just glancing over the luggage isle. We found a young lady that was very willing to help and extremely knowledgeable. She was able to properly consider all our needs and wants and ended up purchasing everything we had bee looking for for months. Turned out she was a manger and she really hooked us up with the best deals we could imagine.

Very helpful employees

Not sure what happened to this store but it was dirty, out of products and not what Im used to from here. Im sad as this is my favorite store.

Ive been going to this store for more than 10 years. I always enjoy this store. Very helpful and high quality. Every time I go in, I find something new. People are always friendly and the lines are never too long. Never a bad experience.

I find the customer service more and more prone to avoid serving customers. My wife was shopping there the other day and she had to watch the staff vocally scoff at helping an older gentleman. He explained he had a hard time walking and even had a portable chair. He asked for help finding an item and asked if someone could walk him to it and the wife actually heard someone holler when someone asked if they could walk him there What, no, we dont provide personal shoppers here! Since when is helping an older disabled gentleman being a personal shopper? Its called good customer service and creating a good shopping experience. The merchandise is great, the store is clean, but whenever I go there, I find it hard to get people to help and often if I do there is attitude.

My fiancée and myself went did our wedding gift registry at Bed Bath and Beyond in Lombard, IL. We were assisted by Leanne and she was amazing to work with. She spent a lot of time with us helping us get ideas of what to look for, acknowledging the positives and negatives of different types of brands.Leanne was most helpful and I felt that she went above and beyond what her duties required. She really made a positive and great difference in our experiencing of doing our registry there and we appreciate all she has done. Having her there and in that store made all the difference in us being loyal customers to this specific Bed Bath and Beyond location.Thank you for everything Leanne!

Becky was amazing and friendly on my most recent trip to this location. I had a return and she was helping. There was another employee there that didnt seem happy with her, but I just want to say she is amazing at what she does, and so friendly, even when someone (her boss I believe) was giving her a hard time. I just want to say great job Becky. Keep up the good work and never let anyone make you quit smiling and being friendly and helpful.

Great store good household items staff is very nice.

They have some nice things But a little expensive I can find a lot of things for less money elsewhere

Used to be much better. Seem to be downsizing on selection of products.

New shower curtain liner and toothbrushes, a magnifying mirror also a new mesh strainer. One stop. Fast service and I had a coupon.

Took forever to process a return (the person helping us needed a manager) of two items and then took forever to check out (the person helping us needed a manager) because I was using more than one payment method and the cashier entered it incorrectly.

Customer Service was Great! They took the time to check back stock to find the item I needed! Definitely Recommend this location!

Betty was great the rest of the managers did not want to be bothered..took me 40 minutes to renew my rewards app on my phone when it should have taken 10 minutes.

This store usually has a great selection of items. I am only giving it four stars, because of the customer service. Some of the employees are a bit snippy and disengaged. Ive had a few who were outright, blatantly rude to me. But there are a select few who have been nice to deal with. There is an older gentleman (hes been there for years) who has always been kind, and is approachable and helpful. I will have to find out his name to give him more kudos. Overall though, I thoroughly enjoy walking through this large store and shopping away!

Was looking to spend some decent money on really nice bed sheets for my new bed but couldnt get anyone to answer questions. I got a womans attention and politely waited until she was done with another customer then watched as she helped 2 others that came after me. They must not like selling 1000 count thread sheets.

I love Bed Bath and Beyond. I could spend a million bucks in there if I had. Love it. Great shopping and you can get good deals if you pay attention to them. ✴✴✴

The young man cashier, Davonte was awesome! He showed excellent customer service skills! Hes definitely a keeper, so friendly and helpful. Go Davonte!!! Go Downers Grove Bed Bath and Beyond!

Lines arent moving; these location needs self check out.

The selection is never ending. And, they always have a lot of things on clearance, where you can find a Super Deal. They let you use expired coupons from the mail, but not email. Pretty good customer service!

This is a very nice BBB with a World Market food section built in. Going through a refresh right now, not sure that I love the new layout, but the checkout line situation is better. Parking lot is a real hazard.

Bed Bath and Beyond has a LOT of stuff, but it can sometimes be tough to find because there is so much stuff. The regular priced areas are usually pretty tidy, but the clearance area is a mess and the items there can be pretty damaged. The best thing is you can use a coupon on every item you buy and the coupons dont expire, although they may decrease in value. The worst thing is trying to find an associate of you need help.

Great for the store Everything that we were looking for were sold out Some grand kids Want weighted blanket.

When it was time to check out, the cashier asked if I had coupons, I said no, she asked if I get e-mails, I said no..so, she asked if she could see my phone. I said of course, I know get e-mails from BB&B and she found a coupon, she saved me $16! I was super pleased, she was very kind. Thank you BB&B!

What pretty girl doesnt love smelling candles? I know I do. I love to light them 15 to 20 minutes before I treat my man in the bed. He must love them because he has never complained. They have a very large selection and its so totally great! I will be returning in the future.

Employees here dont really care about their customers bc theres literally no one on floor to get assistance. They do have a concern on having a conversation with each other rather asking if anyone needs assistance.

Joined the BB+ group in Dec 2019. Discount has paid for itself 3x over already. Coffee and hair products alone. Make one big appliance, cookware, vaccum buy and its worth it.

Always a good place to go and use their coupon. They manage to always carry trendy items and then some. People are nice and friendly there.

Very clean store and organized I just wish it wasnt so expensive for stuff you can get elsewhere at a cheaper price

Had the most pleasant shopping experience all because of Keith W. who helped me order my Hurom Juicer. He went above and beyond the call of duty to help me complete my purchase. Grateful for friendly staff like Keith!

The small appliances along with the accessories were not labeled or priced.Wwe had Togo all the way to the front of the store to ask for help,and it took an additional 10 minutes for someone to answer our questions.. frustrating 😣

Pretty large selection of various home products. We make regular visits.

Great wedding registry experience at this location! Mary Pat worked with us and she was amazing. I highly recommend this location For your registry/shopping. They also provided us with water and snacks! I also left with some purchases. :)

Bad experience today. Brought an item to the register to purchase and was told a different price then what was on the shelf. When I asked about it the service manager Caitlyn said sorry but they must have stocked it wrong and there’s nothing she could do. When I said it’s being advertised for that price and that’s what I should get it for she just kept saying sorry. Not very good service for a retail store that nowadays are fighting for every customer they can get. Time to start shopping more on amazon. Less hassle and I don’t have to put up with mangers like Caitlyn who obviously doesn’t care much about there customers.

I went in there to pickup an item off of a wedding gift registry. I was getting only a big serving spoon (very last minute attendance decision) which was bad enough that it wasnt in any sort of retail packaging. I asked if they gift wrap and pointed me to the self service corner. Well it was surprisingly self service. I get over there and find 2 tables with gift wrap rolls attached, scissors and tape, empty gift bag slots below and a wall of varrying sized boxes on the left with only numbers indicating sizes. I quickly realize why the gift bag items are depleted: most convenient as it is quick and perfect for small items like mine. Well I ended up having to giftwrap my loose spoon.

I love this store for everything you mite need. There is so much product the isles are packed.However the store is neat and clean.Staff eager to assist you to find what you need.And staff will look up an item you are looking for and ship it to your home.Plenty of parking.Competitive prices.Sales everyday!Allow yourself time to cruise the store so you dont miss a thing!

It was good found what we needed

This store needs better management for interviews. Waited over half an hour had less than 10 min interview. Management was short rude and had to speak to a different personal that I had to repeat myself all over again. Made me feel uncomfortable. I have never run out of interview so fast.

Nice selection. Use to have a nice clearance section, but now its all mixed in which makes deals hard to find. Customer service agents at the front of the store are rude and pretentious!! Dont expect them to actually look if youre calling to find something in advance. Drove 2 hours to get there and unlike what I was told, the item was not there!

The majority of price tags were missing.

In addition to the typical selection of BBBs home goods, I love that this store features a large beauty selection with make up, hair care and personal health care items. Theres also a nice selection of gourmet items in the World Market section. I always grab a bag of Mikes popcorn when Im there!

Great customer service! There were a couple items that were online only and out of stock. The associates there were more than happy to order the items, have them shipped to my house, and gave us an additional discount on top of that!

I regularly shop at Bed Bath & Beyond. I can always count on quality products and an excellent shopping experience. Today, I had an very good shopping experience. I was looking for an item that they usually stock but was unavailable. The sales associate looked up the item, placed an online order for me, and gave me a discounted price. I often buy things at Bed Bath & Beyond that I would usually buy from Amazon.

This place is always amazing and great customer service regardless how busy the place is.

Friendly and helpful staff. I went in with some Christmas ideas, and came out with so much more! Love the World Market section!

Excellent quality but a little overwhelming to sift through the bounty

They are doing a good job with social distancing.

Store was in disarray, an entire area of the store was empty. Also, I had two separate purchases and their app would not let me use ithe coupon twice without killing the app and restarting it.

I was surprised that as a Stout lover that this was a great place to buy beer as they dont have the largest selection but at the same time they dont focus on the main brands a ton. Instead you find a nice selection of smaller beer brands that deserve attention.- also Extensive Merchandise Selection,

Great variety and store is well organized. Staff is scarce but very friendly

Disorganized... Cant find prices on lots of items

Excellent service

I love this store. Becky was extremely helpful when checking me out. She was knowledgeable and helpful, and even helped me chose which coupon to use! Thanks!