Left a car there for a radio install. Didnt get a call when I was supposed to to let me know to pick it up. Waited a hour and still nothing. Tried calling store to find out you no longer can reach stores and the person that does pick cant tell you the details of the install.Be better Best Buy, customers should be able to get in touch with your stores.

The employees were VERY helpful advising me as I picked out a new modem and router. I didnt really know what to choose, and I was leaning toward a 2-in-1 like Ive had for years. They recommended buying the modem and router separately for faster speed and greater range for the same price. Very happy to have my internet up and running again.

Had remote start installed for my girlfriend and they did quality work. Very knowledgeable and friendly, highly recommended!

I have been waiting for almost one month appointment to install a key starter then they call me 20 minutes before appointment and said you have to have 2 keys otherwise we cant do it for you actually I do have one key only they should have told me before at least so I can go to the dealer and make another key I never going to buy anything from that Best Buy location. I had experience with Bloomingdale location are way better then Downers grove location.

75th st & Lemont rd location had new employees X-training for different departments. Young lady had no idea concerning my questions.Immediately left and went to Butterfield rd location. Felt comfortable with more knowledgeable associates.

I was very pleased with my visit to Best Buy tonight. Jasmín from Samsung was very nice with my family and I. Shes very charismatic and friendly. Jasmín is also a great skilled seller. She knows a lot about technology, shes bilingual, and she knows how to engage customers.

Best Buy is getting better and better! The service is great, and they stand behind their products with a wonderful guarantee.

Walked in, guy up front radioed to let the rep know to meet us. No one showed up.

The Samsung rep - jasmin, was very helpful, courteous, profesional and knowlegdable in helping me w misc questions about my samsung phone and future upgrade considerations! A+ service! -R

My phone suddenly stopped working so I came in to purchase a new phone. Ciro was the associate that helped me. He took his time, explained all my options and even saved me money on my new phone. He has great customer service, and has great knowledge on all the products. Thanks again Ciro!

Salesman that helped was great! I think his name was Jarrell.

Young man was very helpful in setting up my new phone

Store 301 is a shining jewel of the glory days of Best Buy. This store still has a huge selection of great gear and the staff seem genuinely happy. Yeah Amazon might be slightly cheaper (maybe) but you can get the gear you want today AND they tend to stand behind their sales

Ordered a brand new msi motherboard online. This store shipped out a damaged/returned motherboard. A very obvious returned motherboard. I had to return it to bolingbrook. They then charged me an EXTRA $4+ to have a actual new motherboard shipped out.So I had to pay an extra $4+ for the convenience of driving across town and return the garbage board and to get a new board shipped out. Well, maybe new, their track record so far is terrible. Guess I will find out.Not even an apology from the store manager.Not sure how Best Buy is even a thing anymore. Never again. Ill just buy from Amazon.

Only one person acknowledged me while I was looking at tablets besides the security guard and I walked the entire store. Best Buy used to be fun to shop at and thats definitely not the case anymore. I really hate Best Buy because it seems like since the pandemic theyfocus more on fulfilling pick up orders instead of people shopping in store.

I purchased a tv that I wanted delivered at first, then I was able to find someone to transport for me so I went back about 5 hrs later. They told me I had to wait about 2hrs to walk out with it so it could be processed through their system. This is ridiculous. UPDATE - I received a call from their post purchase customer feedback department a few days after my purchase, the young lady I spoke to was very kind and truly empathetic to my situation. I explained my above concerns to her and she communicated then to the actual general manager at the store who offered me a significant credit for my time. This fixed it for me and Im glad they reached out and someone that actually cared and was empowered to fix the issue was able to resolve this and make me whole.

Had to wait in line for about 20 minutes at the customer service desk to be helped. That was too slow.

I’m giving this a 5 star because it’s exactly what you would expect from a Best Buy. The workers are super apt and willing to help any customers. They have a huge selection, and whenever something isn’t in stock they always help to let you know where something is in stock, or help you order online. I recommended this Best Buy

Not very helpful staff besides the geek squad. Limited hardware options(RAM, CPU, Motherboards). Very hygienic and clean workplace however

I love this Best Buy in particular because it has a massive appliance department. From high end to your basic everyday appliances, theres so much to choose from. We were in the market for an upgraded fridge as well as a new washer and dryer and this location had everything I could imagine from the latest technology to the newest colors. They also have an extensive TV section with a Magnolia store built right in. The staff is friendly and very helpful.

I went in to make an exchange for a keyboard I bought but didnt need, everyone was super helpful. one of the geek squad employees( I didnt get a name sadly but it was a girl with long hair) offered me some helpful advice on computer fans. and I ended up walking out with new Ram for my gaming build. very happy

Bought a t.v. antenna for my new Smart TV. Reception is excellent.

I prefer going to Best Buy for electronics needs and they have been very helpful with everything from office computer needs to car stereo and how stereo needs. I highly recommend them and will be going there again.6-18-21 I finally got all the stereo pieces needed to upgrade the stereo in my 2008 Porsche Boxster and brought it to Bill in the install department there at Best Buy. He did a fantastic job and hooked up everything perfectly to all the manufacturers specifications and everything works perfectly. Bill really knows what he’s doing and I highly recommend him.

Staff is super friendly and always around to help. They usually have a lot of deals going on. Definitkey worth checking out if you need something in a pinch.

Lawrence was awesome today!!! Thank you for having patience with us and helping us figure out how to use our damn credit card lolThank you!!!!

I am always greeted and they offer free e-recycling.

I bought a SONY TV 55’ and after a week it started lagging when I try to cast my laptop and the Bluetooth doesn’t work on this TV(Never mentioned), I was told that it’s a “SMART TV”. I went to the store and asked for return policy they said I’m three days late to fall under return category. I’m glad that I took protection plan if not I would have ended up with defective piece. I spent almost 1k on this and I don’t even get a month of warranty. What a shame.

Great for finding the right tech at a reasonable price, staff is always ready to help customers

Went in for a camera. The younger sales man was uh 😶 idk. But the older camera department manager was super helpful an offered to assist if we needed aftercare or instructional direction. The bathroom was super clean!

Had a mishap with an online open-box purchase on Fathers Day. There was a slight mistake made, and I wasnt exactly happy about it as I had to drive 30 minutes away to pick up the item from this location and was about to turn around empty handed. The manager was very understanding and apologetic, and remedied the situation to my expectations. This could have easily ruined my day, but ended up making my day. I just might make the trip out to this location next time I need to make a Best Buy purchase, just to extend my thanks.

Outstanding job well done great service Bestbuy!

Staff is great, they helped me choose a good tv and sound system for my living room and didn’t get annoyed with my million questions

The 15 day return policy is so stupid. I seriously thought that under the consumer rights act that you had 30 days no matter the stores return policy. Anyways they tried to say they couldn’t accept the return so I went out and checked the receipt and it was only 10 days since I bought the item. I obviously went back and after the manager overrode the the return policy I got my money back. Needless to say I think Best Buy should change their return policy to 30 days like most places.

I met a very nice cashier an older gentleman we spoke of how it use to be a simple life and not working Sundays we wished the best to each other a positive day

Super friendly and no one even asked me if I needed help. I was able to walk around in peace and find all the best buys. Best place to shop without the employees fallowing you around.

Best thing about Best Buy, I can always find what I want very fast. They have bodies on the floor looking for you to help you find what you want…..great job👍👍

Great experience Christian and another customer representative helped me and they did a awesome job!

Visit was quick, easy, and efficient. Everyone on the staff was very friendly and very knowledgeable. Specifically Christian was the absolute best. He ensured my mom and I got the correct phone we wanted and went above and beyond. We will be back to have Christian help us again!!!!!

A good place to go. Service is sometimes great, most times pretty good, but often sadly seem a bit understaffed. Kind of understandable given these times. Just be prepared for a potential wait/delay and besides that youll likely come away satisfied.

Efficient service for curbside pickup. Barricades in the parking lot are clearly labeled with space numbers and instructions, and there were plenty of spaces to accommodate how many people were using the curbside pickup option. Service was prompt despite it being a busy time. The employee that brought out my order was properly masked, polite, professional and efficient. He confirmed the order with me, and made sure everything in the bag was correct before leaving. Very great service!

30 employees walking around and talking to each other and not a single one stopped to help me with anything.

Was in with a friend who was buying an iPad, I found a screen protector for my watch on clearance for 5$ which I know is pretty low but still this was the price tag but when I took it to the register it came up as 29.99$ and normally I don’t argue with a price but it was clearly advertised as 5$ and instead of honoring it and changing the price tag (which is something as a cashier myself is pretty normal) they just said no sorry we can’t do that the system doesn’t let us. Which sure whatever just take it off my bill but it was the shortness and non empathetic attitude that really bothered me. I work in customer service and have for a long time I get it can suck but it’s your job to be someone the customer can talk to without seeming annoyed

This place is like the Victoria Secret’s for geeks! They really have very friendly and helpful staff. I feel like when they greet me, they’re just generally wanting to greet me.

Super friendly at this location. So friendly they had two guys with handcuffs fallowing me around the store the whole time I was there. I go every week and get the same friendly guys to walk with me.

It was a pretty alright place. It was definitely a little empty on the game side. (It was a few days before Christmas when I went.) Still a big place.Definitely had a good chunk of printers to look at and some things I didnt see at other best buys.I feel it could be a little more organized.I didnt buy anything since they didnt have what I wanted but the people looked helpful

The workers are very willing to talk and help. Every department I visited I was approached. Little much at times but helpful when I need it.

Ordered a laptop never received it on the day promised apparently they use ups and they like to lose customers orders. Best buy didnt wanna compensate me nothing but give my money back when they should have replaced it with another similar one. That would have been the right thing to do for a customer.Very poor service. Will never buy anything from here again!

I made an order for curbside pickup. I have waited two hours and still havent received my product. I then went into the store to figure out whats going on and I am waiting another hour.They are blaming COVID for completely mismanaging the volume of orders. Dont say the order is ready for pickup if you have too many to handle.Where is the convenience or time savings if it would have taken me only 30 minutes to just pick it up myself and buy it at the counter. I am so angry at this whole experience. I dont ever want to buy anything from BestBuy and I hope that on one who reads this buys from BestBuy.Arrrrrrgggggg.

Brought in a Dell computer that was not operating at all. The Geek squad had it up & running in 20 minutes. The low cost of the fix was a happy surprise.Frank K.

Bate and switch, took forever to get assistance in a pretty empty store

Quick and efficient. They had what I needed and got the whole transaction done quickly.

Many things were not in the inventory. I asked someone at the store to help me locate something and was lazy.

Had the wrong item shipped to me but they made it right and also gave me a discount. Very good customer service. Five stars!

They be helpin me n shi and place clean as hell. In n out

Shelves are bare. Im speaking mostly about drones. But generally speaking they have lots of employees walking around. Have some of them fix the price tags and stock shelves. And its been like this since before COVID-19.

Was there for geek squad it was good an fast service

Met at the door. Friendly knowledgeable service got me what I wanted and in and out quickly.

This is the best and most polite best buy I have every visited. Everyone was extremely helpful and greeted me and offered assistant. I mean everyone. An awesome experience and will return soon to make a large purchase as Im preparing to rehab my condo. So Im going to need a nice doorbell camera system. Ring is ok, but there are better camera systems on the market. But this is not about the extremely large selection of items from cameras to televisions to upscale audio video equipment. Plenty of excellent products here. Other bestbuy stores should send employees here to understand customer service. Awesome experience again! Was posted on 21 April#### update####I returned on April 23 and spent $5,600.00I simply couldnt resist that Samsung stove (open box for $1359.... normally was $3300) then I just got a fridge and microwave to go with it. I will be back to get a few other items soon. Yes, condo isnt ready, but they will hold everything until its ready then deliver it free... awesome.

Not too happy with the service. The guy in the cellphone department was not knowledgible on the phone I brought in for a memory card...It was BLU Studio Smartphone, he took out the SIM card holder and was astounded by how unclear the original BLU phones were with the formed card holder. Anyways, he didnt have scissors for the card I bought, so I was forced to go outside to my car and make the change to my phone attachments. Of course I dropped the memory card and had to get out of car and look for it on the car mat...then the SIM card fell out and I couldnt find it even after changing car spaces and taking off my shoes to search inside them. Nonetheless less it wasnt setup to use memory cards just two different sized SIM cards.

Store needs better sprucing up on the outside and entrance. Employees need to know facts before answering a 100%. Bought a device for animation wanted it as a standalone and it wasn’t needed to be connected to a laptop continuously for use. Was pretty frustrated but winded finding a laptop that could serve that purpose but only for it to go bad within 2 weeks of buying it. Staff is friendly. But they need to add a little pizzazz to the store

An item was shipped to my home and is damaged. I called Best Buy support and they said to take it to a store for an exchange. In store they said to call Best Buy corporate to get help. When I called again they were not able to help me so now I’m stuck with the damaged item.Best Buy shipped a damaged item and has not been able to help me fix it. I will use caution when shopping here in the future.

Some items were highly over priced/Compared to being easily accessible online.Also, store department markings were inadequate for effective - purchasing...Without touring or tracking down an associate

This Best Buy is absolutely one of the best run. The offers from staff for assistance are not just empty offers, but honest offers to help you find what youre looking for. I came in looking for some very specific things, and was assisted by several employees as I traversed the store. I got everything I needed, save one item, and an employee looked up another store it was available at. As long as service like this continues to exist, I will choose Best Buy over Amazon for my electronics needs when they have what I need.

Bought a TV online. Ordered for pickup. It worked great.😀They emailed me when it was ready for pickup. I drove to the store, parked in a pick-up space, let them know through a link which space, type & color of car. Waited a few minutes, and voile they came out, I showed him a print out of my receipt & he put it in the back of my car. Very nice too.

Great service.. helpful.

Employees were helpful and what we needed was in stock.

They took an old ipad 2 and headphones to recycle. However, it said online they accepted old cords for recycling but they didnt.

I had procured some skull candy head phones that are on sale,made a call to be told they were out of the product,to mention Im the person from the phone call.After that fact they had one only in black.Why this is a 4 star review...other wise perfect 👍Thank you

Still want to go sometime, if you want to buy something right a way…

Yas in their store on June 16, 2021 looking for a tv...I had a question and the black guy who was walking around never acknowledge me...or asked if I needed any help. So they just lost $ $700+ because I went over to Costco and gave her hem my money. Lesson learned: Never judge a book by its cover.

Best service and expertise available! Not pushy on sales and always welcomes me like a friend!

Nice place to buy electronic devices and video consoles.

The employees were great! Great deals!

Sales people were helpful without being pushy.

High end electronics and high end appliances very surprising

There is a reason that Best Buy remains a top option for me and electronics. Service is good, and great selection. If not in the store, they also have a solid online delivery option.

Love Best Buy their customer service reps are wonderful very helpful and I will definitely go back there again

Great value on a small tv, but the curbside pickup was an absolute joke, over 2 hours wait, before a successful trip inside to get a courteous customer service manger to assist and get my product and get me on my way. The real problem for me was the BB email stated 25 minute wait time, that could be longer if the are busy? How about setting a realistic expected wait time so a customer knows their product delivery to your car isnt lost or even being handled? Confusion reined, but am very pleased with the online purchased. My rating would have been a 5 if for not the curbside pickup fiasco.

Best. Buy always has great. Deals!!

People were incredibly friendly. Eager to share information about the products sold. This made us want to spend money.

Hadnt stepped inside a Best Buy in over a decade! Its different from what I remember but I was able to find what I was looking for: a new microwave. I looked a few up on their website before going instore so I appreciate the ease and accurate availability /instock feature. I found the microwave I liked from bestbuy.com and check out was easy. The cashier was friendly. Thanks for making this appliance purchase less stressful.

Very nice associates..very helpful!

Staff is always super helpful, worked at the orland park location back in the day. Everyone is always super nice and helpful

Great service, great staff and great prices.

Great prices, easy pick up.

I really like Best Buys speedy service. I placed an order for pickup, they gave a time when it would be ready, and sure enough I pulled in one of the delegated curbside parks and one of the associates came out, checked my credentials and handed me my purchase. This happened twice! Two different occasions! So Im happy!

My devices are lovely. My service was substandard. I purchased a new phone and smart watch and my sales associate did not ask my color preferences and did not inform me what came with my purchases and what to buy. I was also sold a charger not compatible with the devices I purchased.

Could of been better. I called them about my pick up order and the girl hung up on me. I was not to happy to have to drive around the back, kind of a pain in th a**

Do not buy appliances from this company. Be warned. I bought a $2500 refrigerator from them and in 8 months I’ve had I’ve 4 techs come out to fix it with no success-clearly I have a lemon of a fridge. So I thought it’s been less than a year I’ll just rent a van and return it or exchange it. Turns out Best Buy is not a best the return policy is 15 days. 15 DAYS I’m discussed and I feel like I’ve been completely ripped off

My store! Great deals, great help.

My experience was excellent, greeted at the door by the greeter, pointed me in the right direction. There was a CS agent waiting to assist me in my selection. I got the very last item. In and out in less than 12 minutes.

It was awesome thx to rudy thx man fr fr mask on mask off

I scheduled an appointment with geek squad on Monday Feb 1st for Friday Feb 5th at 11 am. Today on Feb 3rd i got a call from the best buys employee named Adrian explaining that the appointment assigning team has assigned this appointment to him; however, he is a home theatre expert and since i booked the appointment for someone to fix and upgrade my mac desktop, he will not be coming to this appointment. I specifically took a day off for this appointment so i can be present during that appointment . The next appointment i was offered was next Tuesday ( after 6 days). I asked him to cancel this appointment. Next I called best buy downers grove and I am on hold for last 20 mins and no one has answered my call yet. It seems like they can do whatever they want and you can not even complain about their unprofessional attitude.

We went to Best Buy for computer equipment. We needed a optical drive, docking hub and a power supply for the hub so the computer does not have to supply to the hub. Since most laptop manufacturers do not offer built in optical drives we needed this feature. The hub provides the necessary ports we need so that we do have to plug and unplug from the computer. We recieved excellent service from the Best Buy Staff. They are very informative helpful.

I was notified that my items were ready for pickup. I drove about 40 minutes to get there to then be told that I can’t pick up my order because we changed the name for pick up. They would not allow me to take my items that I had already paid nearly $1000 for and also had the email with my name to show as the pick up person. They didn’t care nor did they try to accommodate for their ‘system’ not allowing them to check me out. If you can go to another Best Buy, please go anywhere but here

I got a notification that my order was ready for curbside pickup and when I got there they did not open for almost another hour! I was by far not the only person that this happened to because several other people were there shortly after me and they were having the same problem. Other than that it was a flawless transaction.

The store was clean and the staff was knowledgeable and not pushy. Which is not something I can say for every Best Buy store.

Kindly client support

Went looking for a couple movies and found them.

This Best Buy seems to be okay. Others not do honest.