We came in just browsing about an hour before close. We had already looked at other big box stores, but wanted to compare the selection here since their advertised prices online were much lower. We ended up buying a new refrigerator, and the process of paying and scheduling delivery took less than 10 minutes. The sales people were very helpful, but not overbearing. We ended up paying about $400 less than we would have for the same refrigerator at a major appliance store.

Very pleasantly surprised. No pressure sales but very informative. Found exactly what I was looking for and it’s all in stock and being delivered in 4 days. Could not be happier

This was my first visit to Grand Appliance in Downers Grove. It was AWESOME!! Wonderful selections. I purchased a GE washing machine. Anthony Houdek was my salesperson. He was FANTASTIC!! I recommend this store highly and without any reservations whatsoever!! Enjoy!!

Justin was very helpful and knowledgeable about the dishwasher I was interested in.He made the buying process very easy and was very professional. No BS straight talk and honest.Great place to buy your appliances, in my opinion, much better than other stores that sell appliances.I will buy there again.Check them out before you make your final purchase from another store.

Very knowledgeable and helpful. Friendly service and never pushy. Thanks for helping us make the decision to buy the Kitchenaid stove!

Great service and very knowledgeable salesman. I was able to buy exactly what I want in have it delivered very quickly.

John made this experience very easy and was very helpful with any and all questions. Were definitely go back for any other appliance needs.

My wife and I went in to the Downers Grove store to purchase a dishwasher to replace our old GE unit. The salesman was courteous and knowledgeable. He provided information and details on 3 different models. He answered all the questions we asked and provided additional product knowledge to aid our decision process. We ultimately selected a Bosch dishwasher. The entire process was courteous and professional. We will definitely consider Grand Appliance as a source for future purchases.

We had our home extensively damaged in a tornado a couple of months ago. We needed to replace all of our kitchen appliances and went to Grand Appliance hoping we would find what we needed and that it would be available. Bruce could not have been more helpful. He walked us through the store showing us various options and explaining the features of each appliance. He was informative, thorough, patient, and pleasant. He went out of his way to try to find things at other locations for us. I could not be more pleased with our experience today.

Anthony provided prompt and courteous service and was able to find the oven we were looking for at a great price!

The low-pressure salesman was wonderful. He approached after about 5 minutes, and listened to what we wanted. He made a few suggestions and answered all our questions, then left us alone to make our selection. We are very satisfied.

Went in to purchase a package deal for a flip home. Justin being very knowledgeable was easy to work with. Knew exactly what I wanted and put a package within 30 minutes for me. A quick sale.

To me Grand appliances and electronics is the best place to buy television and appliances. I tried many well known retailers to buy a tv at reasonable price but no retailer worked with me but the Grand Appliances in Downer Grove offered me to buy at reasonable price .The Grand employee name Justin was so nice and friendly that in the future, I will buy everything from Grand Appliances. Best Buy puts you on hold and nobody answers phone for at least 10 minutes

Very friendly and helpful. John was great to work with. He gave me all the options that were available and recommended the best options. Will be buy from them again.

Super helpful and knowledgeable, as well as quick service. I’ll go again to purchase other appliances!

Went to Grand Appliance in Downers Grove on 9/2/21 and purchased 4 major appliances from Bruce Shear. Yesterday was delivery date and only 2 appliances were delivered. Refrigerator on back order (which I knew about) and microwave damaged.. Hopefully both will arrive soon! Delivery was made around 7 pm and delivery men were Gerardo and Colecton. 2 very nice, polite young men These men got right to work installing stove and dishwasher. I couldnt be happier with their performance.. Even took time to answer my questions and show me how to work some things. I can only hope they are the ones to bring remaining items..Very good workers and know what they are doing!!Today 9/22 I received my third appliance-the microwave. The installerwas a very nice, polite young man named Quinn. He not only installed the new microwave but was kind enough to show me how to operate it and answer all my crazy questions.I cannot say enough nice things about the delivery men who have been here. Excellent!!Still waiting on refrigerator-hoping for it to come sooooooon!

Bruce Shear was awesome to work with at the Downers Grove location. Extremely friendly and helpful. Made the experience very pleasant.

Bruce was very nice, but him asking if I was vaccinated was incredibly off putting. I did not ask him about his medical information, still not sure why he thought to ask about mine. I am contemplating returning the product and cancelling the sale. A salesman should know better than to alienate half of their clientele.

They were very helpful! Courteous as well! Much better than Home Depot in Villa Park. The guy I asked for help literally said I could look it up on line couldn’t be bothered at all!! Then went back to looking at the computer he was on. Never would I recommend that store in Villa Park.

Great experience. Bruce was our salesperson. He was friendly, engaging, fun and best of all he didnt pressure us on any one dishwasher. Definitely would come back again. Of course when Bruce is working. Thanks Bruce!Today, 10/12, is the delivery day. Got a call from the delivery service that theyre going to have to reschedule because the installer hurt his back. I got this on a VM. Called back and told Lisa that I get that there was an emergency but were not getting paid for taking the day off. And we wont be getting paid for taking off for the next delivery, That didnt seem to make a diffetence. Her main concern was for the installer and got a little salty saying im sure he didnt want to end up in the hospital. Im sure he didnt but they dont have a back up driver? Then got a callback from the salesperson and he didnt seem to care that much either. Wont shop here again.

Had good conversation with both Bruce and Justin concerning my much needed water filter luckily there were only two in stock. Very helpful,thanks:)

Went to Grands for new kitchen appliances.. John was extremely helpful and knowledgeable . The 3 appliances will be delivered separately due to supply chain issues but even with all that, the experience was easy and prices were awesome!!

Not the first place I shopped… But pleased with layout of store and sales approach. Really helpful to me.

We were fortunate to be in Downers Grove and decided to visit Grands. The salesman (Jeff) greeted us as we came in and showed us the appliances we were interested in and we was very knowledgeable of products. He was super patient with my wife that tends to change her mind a lot! He put a package deal together and gave us an out the door price that was thousands cheaper than any place we had been! So happy we walked in that store yesterday!

Went shopping to Best Buy, Home Depo and stopped in at Grand Appliance to browse.Jeff approached extremely polite and did not badger which we appreciated. We browsed around and when we asked questions Jeff was fast with answers. We decided to buy a stove and fridge which the discount/sale was great!Jeff did a great job checking us out and now have delivery scheduled for 4 days from now.Great job Grand Downers Grove!

Great experience with Bruce. He was kind and knowledgeable without being pushy.

Heidi was very helpful and efficient. Great prices and great service.

I appreciate the service at Grand. Jeff has been our salesperson and is always super helpful. I feel fairly confident recommending Grand for your appliance needs. Prices always seem competitive.

Worked with Dave and he is was extremely knowledgeable about all the appliances we were looking at. Was not a hard sell! Would come back again!!!

Great service. Bruce Shear was very knowledgeable and helpful.

Friendly staff. Allowed us to look without pressuring us to buy. We had been at several other stores today looking for a dishwasher and had no luck finding something we could take home today. Justin was very helpful and explained that anything with a sales tag could come home with us today. We were successful in finding a great dishwasher that did indeed come home with us today! We will definitely be back.

Knew what I needed. Was in and out in 20 min. Salesman very informative

We chose Grand Appliance to purchase our new washer and dryer because of our past experience with them. We are most pleased with their customer service and their sales staff. Deliveries have been as promised. Would always shop here when buying any Appliance.

Bruce, was very knowledgeable and helpful in finding me a jbl party box 300. Will definitely buy from grand again. Thank you Bruce!!!!

Heidi was efficient in finding us what we needed and accommodating. Hope we enjoy the product as much!

I found that Justin was thorough in giving me the limited options in buying a new refrigerator. Due to the limitations in what was going n stock I am on the delivery schedule for Wednesday.

Great experience purchasing a new dual fuel range. Personnel are extremely knowledgeable and could answer all questions posed to them or called the actual mfg rep for answers. Listened to all my concerns for what I was looking for in the new appliance. Very professional - highly recommend Grand Appliance.

Grand Appliance Downers Grove was responsive and very helpful with our recent purchase of a new dryer and washer. The process was very smooth.

We immediately felt no pressure as we entered. We were allowed to look and discuss features of refrigerators we were shopping. Soon, Heidi approached and asked if we needed her help. She, first of all, was an attentive listener. Secondly, she was able to quickly point us in the direction of two fridges that matched our needs. She then explained the warrany choices and install costs. She was available when we entered and we are very happy that she was open to us. Highly recommend her when you decide to buy your next appliance.

The salesman Jeff was very helpful. He found us a washer and dryer that we really liked. Took the time and was very pleasant while we tried to decide what we wanted. Will probably go back for a refrigerator next.

Justin asked the right questions to pinpoint the equipment that was best for my needs. The entire experience was quick and painless

Expert help through Jeff V. in Downers Grove location. He was knowledgeable, friendly, and honest. Great prices too!

Excellent customer service, great prices and selection. Jeff was very knowledgeable of all the appliances and what was available for the space we have to work with. We got exactly what we wanted at a great price.

Very professional and nice people. Great prices. Delivered on time. Would use them again.

The best! Easy to work with, thorough and quick! Justin is the best!

Very good display to choose from.Helpful, polite in store service.Thank you Justin for answering all our questions.Sorry we had so many. lolI would recommend Grands in Dowers Grove..

I thought that both John and Jeff were very knowledgeable. John helped us find the right appliance for our kitchen. Great experience!

I wanted to place an order. The website does not have an email address. Only a phone number and a way to test for info. I left two messages on voicemail and never got a call back... after six hours. I texted and was given inaccurate information about availability of the items I wanted. Finally, I called the Downers Grove store and they were very accommodating. Placed the order through the store easily. I recommend contacting your nearest store directly.

Justin was helpful and honest. Just have to see how the delivery goes. Ive worked retail 40+ years so Im pretty particular.

I had two very good experiences with the saleOf two appliances. Both sales reps were very helpful but yet not pushy. I have not had the delivery yet so I don’t have any to report except the actual sale.More to come.

We had a very good experience with Grand, they are very focused on customer service which you dont really get at the big stores anymore. Dealing with Jenna was great! The wife and I purchased a fridge, washer, and dryer all at very good prices, and they were all available for timely delivery.

Salesman was very knowledgeable about the product. Pricing was comparable to other stores.

Great customer service and very competitive pricesWould definitely recommend!!Justin Funk was very helpful and knowledgeable !!

We returned three time to verify that we were making the correct choices for our needs. Each time Justin greeted us pleasantly, answered all our questions, gave asked for advice, and finally today we put our money down on a suite of kitchen appliances. We couldn’t be more pleased. It was a pleasure dealing with the same salesperson in what we consider to be a local store.

Second time in at this location. Great customer service and lots of good quality items to choose from. Justin gave us quick and effective service, helped us choose the refrigerator we wanted and described a few more things to us about the item. Delivery process is simple, delivery is cheap and they will haul away as well included with the delivery charge. Will be back again.

Great prices and great customer service. I found exactly what I wanted at a lower price!

Very good experience . Justin was pleasant and knowledgeable and not pushy .

We purchaed a Speed Queen washer & dryer set from Grand Appliance. We had researched what we wanted and deceided we wanted another set of Speed Queens. Justin Funk the store manager took care of us. We couldn’t ask for a better sales person. He was “hands off”, let us make our own decisions and went overboard to accommodate us in our needs. Bottom line we purchased a quality appliance from a quality sales person. Thanks Justin, we’ll be back.

Justin is very friendly, professional and helpful! My wife and I came to know him 10 years ago from Grand Appliance the Naperville branch! Justin was a tremendous asset helping us to fill in all electric appliances. Today we took a 30 minutes drive to Justin who is still very helpful even we bought a small item . Thank you, Justin !! Thank you for your patience, kindness and we appreciate all of your expertise advice which are extremely helpful for us to make a decision on the brand we take !

Grand is always the best in guiding our appliance purchases! Justin has been a pleasure to work with - outfitting an entirely new home with just the right appliances!

Fair prices, friendly and knowledgeable staff and worked with my time frame to get my appliances to my home as quickly as possible. I will definitely come back!

Had a wonderful sales experience with Grand Appliance in Downers Grove, Il this past Friday.Our salesman Justin, went above and beyond with his knowledge. He knew exactly what my mother wantedAnd was able to find the best stove for her liking. In white. No pressure sales, just being helpful and obtainingOur needs. Highly recommend!!!

Worked with Justin who was very knowledgeable and honest. Provide great pricing, no pressure, just a purely great sales experience.

My experience with Grand Appliance was excellent. My refrigerator broke and I called several different appliance stores and they were all the same. A little over two weeks to a month. Grand Appliance said it could be delivered in eight days. But they knew how desperate I was and had it delivered in three days. The service was great. A shout out to Heidi Jennings. She was my Christmas miracle.

Heidi was very knowledgeable & personable. She was able to arrange a quick delivery & installation of all the appliances we bought.

Easy to do business with. Good price. The Delivery option is good. It’s the 2nd time I have purchased from them now.

Great service during 2 visits with John. No pressure sales.. We will definitely shop there again and refer family and friends.

The Gentleman, Mr. Jeff Viscum, The Sales Associate at Grand Appliance and TV; was Very Professional, and Attentive, The Atmosphere was Welcoming, I will definitely recommend Grand Appliance to My Family and Friends!!! THUMBS UP, TO Mr. Jeff Viscum, He certainly made Me feel, at Home!!!😊

Very informative,friendly and available to answer questions

Always willing to go the extra distance to provide great customer experience. Justin is the best!

John was helpful without being pushy and gave pros v. cons for the appliances we were looking at based on the options we wanted.

Megan has been so great to work with!Answers to my many questions on demand....within reason.Great prices! Help with my clients kitchen packages and coordination of delivery/installation.It’s wonderful to work with a company that focuses on customer service!

We have a ten year old upright freezer downstairs that has slowly been going on the FRITZ. The service technician said the unit it would cost hundreds of $$ to repair with no guarantee of when parts would even be available due to COVID-19.I have been looking online for a brand new upright freezer with little or no success - again due to COVID-19 availability issues. Lucky I was given the name of Justin Funk at Grand Appliances in Downers Grove as a great person to contact. I emailed Justin as soon as the service technician left my house and he responded back in less than an hour (and it was his day off of work).Basically Justin was terrific, as he was able to find an upright freezer to meet my size and space requirements, he emailed me back and within a couple of hours I ordered a new upright freezer from Grand Appliance (never had to go in the store) and it will be delivered in less than four days.Thank you Justin and Grand Appliance for going above and beyond in your level of customer service.Call Justin and I’m sure he will do the same for you.RC Crompton

Bought a washing machine and everything was easy and fast nice store and great employees thank you

Very nice variety. Decent prices. Jeff, our salesperson, was very down to earth and not at all pushy. He was extremely knowledgeable and helpful. I will definitely return there for future purchases.

Courteous, knowledgeable and efficient service...easily scheduled for delivery within 5 business days of purchase -

Very pleased with the service given and the friendliness of the people we dealt with. Very accommodating to our needs and wants.

I just purchased a new gas range and refrigerator from Justin funk. He is a person that I would do business again with anytime. Thank you Justin.

Our salesman Jeff Viscum was a lot of fun to work with, knowledgeable and fair. He makes it easy to refer friends to grand appliance.

Justin was very helpful in finding a refrigerator for our specific needs. He told us what to expect and the possibility of what could happen

Jeff was awesome he work with me over the phone and I came into the store . I ended up buying a much better dishwasher than I had originally had my eye on. He beat all competitors on pricing. Transaction was fast and easy.

Very good customer service. Friendly and very knowledgeable of the products. Wish I could have been able to get my order sooner than 9 days.

Had the microwave I needed with very friendly service at the end of the day.

Have bought four other appliances from them and came back to buy two more. Their service & delivery are phenomenal!

Great customer service! I was in last Wednesday and Megan helped me pick out appliances for my new kitchen, and today I went back with some questions which Justin, the owner, answered with ease and even provided me with install specks. Sold! Great experience!

We had a wonderful experience today at Grand Appliances. Our salesman Jeff was awesome. He was a great help in choosing our appliances.

Justin was super helpful. Great experience!

Easy to deal with, great prices and Justin was great.

Best customer service. Jeff you are the bomb. Thank you

Jeff is friendly and gave $100 of our refrigerator. Great experience and delivery in 6 days.

Purchased a dishwasher told it sould be available in 6 weeks, they called at about 8 weeks to set an app for installation. I took off work and they did not come. I called that evening and they said no your appt is next monday. I took off work again. Then they called to say the dishwasher was not for me and they dont know when I will receive mine. I spoke with a manager from a different store and requested to speak with a general manager no calls. Yesterday they called to say maybe April or may, they tried to upsell a more expensive dishwasher Wow just wow.

Thank you to Jeff, for providing us with such great service today in our search for a replacement washing machine. Very knowledgable and very friendly. Great price, too! Thanks again, Jeff! Mom and I cant wait until it gets here. :-)

Update: confirmation of order and delivery received. delivery happened at the time promosed and the team was efficient and very careful. glad we came back to Grand!Still waiting on confirmation of my order but it was relatively painless purchasing a refrigerator through Grand Appliance in Downers Grove. We had purchased our very first fridge with them over 30 years ago and just came back full circle to replace our current model. Lets hope the delivery and installation go as smoothly this Saturday.

Quick and easy ordering in person !

I visited the store to look at refrigerators. I had done some online research, so I knew what I was looking for. I was greeted by a man and a young lady. Both were quick to ask if I needed help. My experience was good and i did purchase a fridge.

Justin was very helpful. Knows the product and was not pushy. Because of him I would buy any other appliances that I would need. My suggestion to you is to give him a raise.Thank you Have a nice evening

John was very helpful in describing the different features and advantages of the various wall ovens on display and helping us select the one that was best suited to our needs.

Grand appliance helped me out tremendously when my refrigerator stopped working. They were able to go above and beyond to get the fridge to me in a timely manner. I have already recommended Grand to others.

We tried to get a new refrigerator at a big box. They couldn’t promise to get it into our house with narrow doors. We had to cancel. Our next door neighbor suggested Grand’s. What a different experience that was. I sent them our measurements, picked a model to fit the space and their delivery department OK’d removing the refrigerator doors to get it in. John in Downers Grove was a great help.

We worked with John Enright in Downers Grove to order all new appliances for our kitchen. They are very knowledgeable about the products and very helpful. Select from literally anything being manufactured. Good prices, easy to work with.UPDATE: 3 Months later, finally got our stove and guess what? The oven didnt work, and Grand essentially disappeared on us. Four calls, four messages (with real people) but no calls back. Then they sent out a GE repair man - without letting us know - who said the item was defective. More calls to Grand, more promises for call backs, no call backs. Finally, finally, they replaced the stove. Long story short, Grand is great on sales, very poor on customer service. Never again. Abt, here I come.