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RiteRug Flooring
2511 S Tricenter Blvd, Durham, NC 27713, United States
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RiteRug Flooring

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Jo
Review №1

Rachel Rugs and their installation team were fantastic! Their prices beat several competitors, the ordering process was swift, the installers were prompt and polite and their clean-up was as if it were their home. I highly recommend them!

Ma
Review №2

Rachel and the staff at RiteRug was excellent. Rachel came by twice to let me reselect my carpet and flooring choices. She was very professional and helpful.The RiteRug installer came on time. Worked very hard, removing carpet and hardwood flooring and replaced them with upgraded products. The project was completed in one day. They cleaned up and did a wonderful job.Very pleased client!!

Ja
Review №3

Update: I submitted pics and information as instructed below, on the same day. I still havent received feedback on how they are going to address my concerns.Delays beyond what is reasonable. 4 day job ended up being 10 days with moving back into the house on Christmas Day with two elementary age kids after being constantly assured they’ll be done long before Christmas. Delays were due to orders not being placed on time, stair treads short ordered, miscommunication between sales and the installation team, 2 of the 3 man team off sick.Other issues experienced is that the installer couldn’t speak any English and we had to communicate via google translate. 1 day before the carpet was to be installed we were told it’s actually out of stock and that we can choose another color from a picture sent over text????? We had to live for two more weeks with rough cut carpet edges at the doorways and constantly looking out for staples.We had concerns about stain color on two different types of wood and were advised that we could make the one darker. Day of staining the installer said no, that’s not how it works and refuses to do two different colors. We would have chosen a different color if we new this from the start.There were stain splashes on the walls and trim down the stairs which they said was not their job to clean. The risers and treads were not finished off and I was told I need to get a painter out to clean up and fill the holes. They debited my card for the job with the pictures attached of holes under the treads, nails that werent filled in, zero caulking and stain drips. You don’t want to use a company that classifies that as a completed job.I haven’t touched the floors with any kind of cleaning materials yet. I vacuum and sweep only. The flooring boards are separating, there are stain inconsistencies, they sanded but never stained under the oven and refrigerator. They only did about 6 inches in from the front of the appliances, then put the fridge back on top of wet polyurethane that ended up forming a glue around the refrigerator feet. Heaven help us if the refrigerator leaks onto that unfinished raw wood. See pics attached.I would not recommend this place at all. I am still trying to have some of these issues addressed with customer care. They will not provide you with a senior persons details or have them call you no matter how many times you ask. I cant tell you how disappointing and frustrating this has been.

Ca
Review №4

The entire experience was great. Rachel was excellent to work with. Installation team was professional and they did an amazing job! I smile every time I see my flooring. Definitely recommend RiteRug Flooring and will use them again for future work.

Za
Review №5

They damaged my walls and doors chipping paint and denting the finishes. When i went to submit the damage claim it took them over two months to come to my house. They said they just forgot to put me on the calendar. When they finally did the inspection they said that it was the painters fault for why my walls and doors had chipping paint. They agreed to only pay me $100 dollars for damage that was way above that. On top of it I still have not received the $100. They call me ever so often to see if I got an email, to which I always reply no and they say they are going to re-send. Overall very unprofessional and unorganized. I would use anybody else but them.

Ri
Review №6

RiteRug came to the house with the samples my wife and I to choose from. Sales process was professional and efficient. Price was competitive. Thank you Rachel! Installed on the date we requested. Furniture was moved without issue. Installers were friendly and did a great job. Highly recommend.

Te
Review №7

The employees are all nice, but they have major communication and performance issues at all levels. They didnt have enough carpet to complete the full job so we agreed to do some rooms first and come back for the rest. In the first visit, they didnt complete as much as promised but took longer than expected (we had to reschedule another contractor because the carpet wasnt finished). We had a different crew finish and they left large ripples and seams. After complaining, they said they needed a power stretcher to fix it and would come back with one. They somehow forgot to bring the tool not once, but two more times! In the end it took seven visits over a month, cost almost $1,000 more than expected, and still looks mediocre in some spots. Pictures attached so show highly visible seam and edge that was not tacked down even after all the visits. The carpet itself is nice, but they really need to improve communication and training standards.

Li
Review №8

Working with Rachel at RiteRug in Durham makes getting through what could be a stressful situation, easy breezy. Her communication is top notch. Her quotes are thorough and timely. Her team does excellent installation. I will be using Rachel and RiteRug for my next project! Ive already recommended her to various friends!

Sh
Review №9

Professional & knowledgeable staff. Atlanta personnel made special arrangements to meet us for material & supplies. Super friendly and accomodating! Our salesperson, Rachel Knopf, is stellar in providing top tier customer service!

Li
Review №10

I have been working with Rachel Knopf for over a year and a half on flooring at various residential rental properties I manage. She always comes out quickly for an estimate and has a crew of people out fast when I need it. Her estimates are often better priced than competitors. I rely on Rachel for helping me with carpet, LVP and other flooring (but they do all kinds of flooring and wood refinishing and more). Rachel is professional and knowledgeable, I highly recommend!

Da
Review №11

I cannot recommend Zach, RiteRug, and the install team high enough. The entire process was quick and painless. The initial consultation with Zach was great. He brought the samples to us and within a week the carpet was ready for install. Zach kept us up to date with an accurate time-frame throughout the process. The installers showed up and were extremely efficient. Once installed, the workers walked us around to make sure everything looked good. They cleaned up well; vacuuming and picking up the carpet shedding. The carpet looks wonderful. Lush and full. It smells like a new house. I highly recommend Zach and his team. Looking forward to using them in the future.

Je
Review №12

Rachel was excellent to work with! She is super responsive and quick to get you the info you need. The prices cant be beat. Will definitely recommend and will likely use again for other properties!

Ma
Review №13

We had carpet installed in our master, LVP in our closet, and a runner on our stairs.We love it all! Reasonably priced, timely installment, and quality Products. Highly recommend.

Ni
Review №14

Super fast, responsive Rachel has taken care of numerous rental homes for us. I know that when they are on the job, I dont have to worry!

Kr
Review №15

Rachel went above and beyond to provide us with exceptional service. We are from out of state and hadn’t moved in yet. Our work was done the day after we closed. Efficiently and our floors look amazing. Rachel even went and took pictures for us!She was always quick to respond to any questions and made the entire experience flawless. Thanks so much!!!

An
Review №16

Rachel and her team at RiteRug Flooring did an impressive job installing new carpet in our home - Rachel was very patient and willing to answer all of my questions (especially the ton I had for her regarding the memory foam padding we decided to go with)! The guys were in and out in a few hours, and were very clean in their execution. There were two minor fixes in one room that Rachel was able to take care of the very next day (which wasnt bad at all considering the number of rooms we had replaced). We will be utilizing Rachel and her team for new hardwood floors in the next few months - thank you all again for the excellent service!

Jo
Review №17

Rachel is knowledgeable about flooring, passionate about her work, and cares about giving the client good service and products that fit their needs. Two thumbs up!

ka
Review №18

I just get a great experience with this company. Rachel and her team was great to work with. They came highly recommended to me and from now on, I will be recommending them too!

Ra
Review №19

I have had the pleasure of working with Rachel on multiple occasions for both carpet replacement and flooring repair projects. She’s always been super responsive and easy to work with. Rite Rug is my go to company for carpets and flooring for our clients.

Jo
Review №20

I have had the pleasure of referring Rachel Knopff of RiteRug Flooring with positive results. Her professionalism shines through and she is very thorough in her process to make sure the homeowner is getting the right product at the right price. Thats integrity. Thanks Rachel.

Ma
Review №21

Rachel was so helpful. She helped me pick out a color to match my current carpet. She was professional, quick to respond and very easy to work with.

ju
Review №22

Installation was not completed in 1 day do to being short on carpet and no tack stripes for new construction. But beautiful

St
Review №23

Salesperson was very nice, She was prompt and on time. She had a rolling showroom and was very knowledgeable with all the flooring. Installers were the the same, on time and knew what they were doing.

St
Review №24

Super fast response, competitive prices, and install was quick and done right.

Li
Review №25

Prompt and provided good service!

el
Review №26

Salesman ordered the red oak, prefinished flooring I needed from the samples he showed me. The installers did an exceptional job, handled the furniture well and thoroughly cleaned up after they finished.

Tr
Review №27

We had a great experience with Rachel from RiteRug Flooring. Speedy consultation, great selection, and the installers were professional, fast, and respectful. I would recommend RiteRug Flooring to anyone looking for great, fast service, at a reasonable rate.

MP
Review №28

My God these are the worst people to get your carpet or vinyl installed by. Mohler Homes from Fayetteville used this cheap company from Raleigh to install our floor. First time, they installed the vinyl sheet with hundreds of bubbles. Mohler Homes got them to come back fix it, guy from Raleigh who doesnt speak an ounce of English shows up with his wife and other family member trying to do this, they didnt fix anything and made things worse. Then Mohler Homes got them to put another vinyl sheet and once again more bubbles and no solution in sight. I finally convinced Mohler Homes to give at least luxury vinyl plank instead of the cheap sheet vinyl, finally they agreed. Almost 2 months later after I chose from the sample, another family of a worker brings his entire family to do our downstairs floors. Its so weird when they dont know what they are doing, regardless if they are good people, because they were very nice people I guess trying to make money for their family. But I dont think a company should use inexperienced workers. So this was my third 4 day weekend ruined, because they didnt have enough for my entire downstairs. So they did 75% of our downstairs and left, told me that they will tell their boss to order more if they dont have it in stock. When they finally got more a week or two weeks later, they finished the job so bad and this time again, different people from Raleigh and I still have spaces between some of them. It really was a nightmare. Never use these people, because they send inexperienced people to install with their families.

Li
Review №29

Just got a call from Dow he is a installing manager he was hollering at me asking why i am asking for work i was told by another worker they needed installers and also lady who answered said they did but he called to tell me to quit calling that he is not ever giving any name vega work and i know for a fact that the insraller is paying Dow money every week and pays his vacations and all i will be getting in touch with someone high in the company because the way he just called me is very unacceptable not professional at all never has been

Sa
Review №30

Really poor place to work!! Robbers

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Review №31

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Information
26 Photos
31 Comments
4.3 Rating
  • Address:2511 S Tricenter Blvd, Durham, NC 27713, United States
  • Site:https://riterug.com/
  • Phone:+1 919-251-6558
Categories
  • Carpet store
  • Carpet installer
  • Flooring store
  • Tile store
  • Wood and laminate flooring supplier
  • Wood floor installation service
Working hours
  • Monday:7AM–3:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7AM–3:30PM
  • Friday:7AM–3:30PM
  • Saturday:7AM–3:30PM
  • Sunday:7AM–3:30PM
Offerings
  • Service guarantee:Yes
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