user
Performance Ford of East Hanover
189 NJ-10 east, East Hanover, NJ 07936, United States
Appearance
Performance Ford of East Hanover
Comments
Je
Review №1

We had an outstanding experience.  Steve Riecker was extremely helpful, responsive and respectful.   We never felt pressured or rushed to make a decision.Steve and team were transparent about our choices and realistic outcomes.  They made our buying experience painless and we will definitely come back.

kr
Review №2

My Wife and I worked with Steve Riecker for our purchase of our Expedition max. He was very knowledgeable, responsive and patient. We never felt pressured or rushed to make our decision.Steve and finance team made our buying experience a smooth and effortless and we look forward to working with them again.

J
Review №3

George was such a nice, personable salesman. Made my purchase go very smoothly. He even delivered my truck personally!!!

Ja
Review №4

Excellent car buying experience. We purchased our second car here today and we couldnt be happier. They were willing to work with us to make a deal that we were comfortable with. Highly recommended. Steven Riecker was a wonderful salesman, very knowledgeable, and very helpful.

Ba
Review №5

Great experience working with Ayden Benton. Very knowledgeable, pleasant and overall great experience.

jo
Review №6

Great sales department. Especially Steve Riecker.My MachE GTPE came in earlier than expected.No lies, the pickup was great. Financing at 1.4% and credits from Ford and no mark up.I’m very happy with their service.

La
Review №7

I had a great experience purchasing my new Bronco Sport. Steven was very friendly and well informed on the vehicle. He worked with me to get the car to fit into my budget. The entire process went smooth from when I arrived until I drove off the lot in my new car. All of the staff members were pleasant to work with. Ronald did a great job going over the car’s features with me in the end.

Ma
Review №8

Jorge and Ronald went above and beyond to give me a wonderful experience as a first-time car buyer. I went in to the dealership with a mission.. To buy a Bronco Sport and Jorge made it happen (even driving it from another lot, half an hour away, to get the car the same day). Ronald gave me the complete rundown on everything Bronco. My Outer Banks is Badass.

Jo
Review №9

Brought a new Mach E California Route 1 here today from Steven Riecker, Nathalie Tapia and team. Was a really great experience having previously had a terrible experience at another dealership over on Staten Island. Thanks for service.

Gl
Review №10

Our salesman Steve was a great. After many failed attempts at different dealerships we finally found one where we had a great experience and will be back to in the future. From the second we walked in the door my wife and I were taken care of. Steve is extremely personable and did not treat us like we were just another car sale. Every person we talked to in the dealership were all very professional and did not hesitate to ask any questions we had. It truly made the car buying experience 1000 times better. Thank you all so much for making this decision easier and all in all a much better experience!!

Jo
Review №11

Salesman Jose Baptista very helpful and made my buying experience very easy !

Pu
Review №12

Steven helped me with the purchase of a 2021 350 superduty. I’ve purchased many vehicles and this was by far the easiest purchase yet. Thanks for everything you guys do and thanks for helping my fleet grow!

Je
Review №13

I went to Performance Ford of East Hanover to browse the inventory, in hopes of finding a CPO Explorer. I was recently in a car accident and needed a replacement vehicle ASAP. Steve Riecker came out to talk me through potential options. He didnt pressure me or try to talk me into something I didnt want. It was a great experience and Im so happy I was able to find an awesome Explorer! Thank you!

Vi
Review №14

My husband and I have been having a hard time searching for the Explorer model that made us both happy (performance and color). Jorge was able to meet all of our needs and get us a great car for a great price. Jorge and Nathalie handled all of the finance and insurance paperwork so when we arrived at the dealership everything was ready to be signed and we were in and out. Before we left the lot, Ronald took his time and explained all of the features in the car. He answered all of our questions and made sure we knew we could always get in touch with them if we needed help. The staff was very friendly and accommodating to us. I would definitely recommend this dealership!

Su
Review №15

What a fantastic experience from start to finish. Salesman Steven Riecker and his manager Kyle made it a very positive buying experience. They were fully transparent every step of the way. I highly recommend doing business with this dealership.

Da
Review №16

Tyler Talalay is the man. After purchasing my first Ford I had the daunting task of finding a dealership to service it.I can not say enough good things about Performance Ford and the staff. Tyler has been incredible from the first service visit. Yesterday I completed my second service visit and Tyler and the team didn’t disappoint.I’m very particular about my vehicle and there’s nothing more refreshing than a shop with consistency and transparency around their services and work.You have a loyal customer who is beyond appreciative of the time and effort put forth by everyone. Keep up the good work Tyler & the Team!

Ri
Review №17

Always a great experience here. They treat me like family. They are always willing to do whatever it takes to help with with any issue or concern I have with my raptor. Thank you again.

Or
Review №18

Great price and great service. The follow up to make sure that everything was going well was also spectacular. Talk to Steven Riecker and Ronald will hook up all the technology in your car and make sure you are comfortable with everything.

Ma
Review №19

The sales person Jorge Páez III and Ronald the person who explained all of the auto features were exceptional. Jorge and Ronald were not only professional and courteous they were incredibly knowledgeable. A true pleasure to deal with them. I highly recommend Performance Ford and specifically Jorge and Ronald.

Em
Review №20

My experience at Performance Ford East Hanover was a great one. I went in with one thing in my mind but I ended up leaving with something else that exceeded my expectations. Looking for a car can be a stressful situation but working with my salesman, Steven Riecker, he has made it such a pleasant experience. I recommend him and this establishment to anyone!!

Ph
Review №21

The purchasing experience could not have been better sales consultant Steven Riker was very knowledgeable on this particular car and spent a lot of time explaining everything about the car to me thank you

Th
Review №22

Me and my wife came to this place and we had the best time, great service ever… UNTIL WE GOT THE DEAL. After that it was total abandonment. The spare key never came. The plates came after a month.They do a great service until the sell, after that they just let you at the limbo. That’s the truth. Unfortunately.

He
Review №23

AYDEN BENTON WAS THE BEST ..HELPFUL GUARANTY THE BEST GO SEE HIM..

Je
Review №24

William provided immediate service when I encountered a problem. He was fast, responsive, and truly professional

LT
Review №25

This was the last stop on a very long and disappointing journey in trying to find the vehicle I wanted. A store full of courteous and diligent professionals. Shamus and Kyle completely destroys the stereotype of typical car salesmen. Shamus was driven and passionate and Kyle was driven and dedicated to get me the exact car I wanted with all the modern tech and at great competitive prices. Julian, the financial manager, has gone above and beyond to get me an unbelievable affordable financing rate. The general manager is also great, enforces what the staff exhibits. I can’t express enough that this dealership is a hidden gem in East Hanover, NJ. I’ll be looking forward to working with them in the future and also referring anyone who is interested in a vehicle to this dealership and these amazing people.

Ch
Review №26

I have nothing but positive things to say about Shamus, Steven and Ronald over at Performance Ford. From the start of my vehicle search, Shamus was able to get me in the door and come for a test drive. Following up with me daily. Steven Ricker was a fantastic sales consultant and explained the ins and outs of the Mustang during our test drive. The entire sales process was the fastest I have ever experienced at a dealer and Steven was very knowledgeable. When everything was finished up, Ronald walked me through the car and made sure my phone was connected and that I knew how everything worked. I cannot thank this team enough for getting me in my dream car.

Pe
Review №27

Service staff very courteous...other than that get your work done elsewhere. Extremely expensive. My lug nuts warped due to water damage. Dealer charged me $240 for new ones without telling there would be a charge for it. (I have a Lincoln too with the issue and the Lincoln dealership fixed it without any hesitation or charge)

Co
Review №28

I found out about this place from my cousin who bought a car. The experience was great overall. The Salesman Jorge Paez provided the best service to make sure I get the best deal possible and the best vehicle in the lot. The Delivery Coordinator Ronald Onyango did a great job going over the vehicle features and Chris in Finance made the process fast enough and seamless. Thank you

Ni
Review №29

The dealer seems to have nice people. The manager was upset when I told them I felt they were over priced. They’re online price, window price, tagged price, and actual price are all different. This was due to fees not explained online. It definitely would’ve been a fair deal if online price was honored. Below is the proper breakdown at the time of my visit.Online price: this price was a low price that states the CPO certification is included at this price. This is not the case when shopping here. This is to draw you in.Window price: this is the price that they say the vehicle is worth and is posted in the window. This is to make it seem like you’re getting a better deal.Tagged price: this is the price on the tag that says the price of the online price. However, it excludes the CPO certification that says it’s included online. This now makes the price more, and is explained after you get there.Actual price (out the door price): this is the price when you have them break everything down. This has the price they’re willing to do (slightly below tagged price), the CPO attached (at an additional cost), and all the usual taxes/fees.Other issues I had while thereThe parking lot is small and defiantly hard to get around in. This is likely due to construction and doesn’t seem to be their fault.They bounce the vehicles from one location to another trying to get the highest price they can. They tell you it’s due to requiring a certain amount of vehicles on the lot. Carfax shows it being bounced at different prices over the last two years for the vehicle I was looking at. This includes when it was new and used.When going to this dealer I would expect to spend more than listed online. I’d call and ask if the price includes the certification. Ask about all additional fees. Do all of this before you go.

Ne
Review №30

Bought a 2019 Edge SEL. Salesman Steve Riecker was very nice and knowledgeable. He arranged an excellent demonstration of how to use the info center and other technology in the car. The next day after purchasing, I noticed the car was missing a rear all weather mat. Steve arranged to get me the correct mat quickly. Will definitely buy my next Ford from Steve and Performance Ford!

Th
Review №31

Solid experience. Ramber from sales was very pleasant to work with and the whole transaction was really pretty fast. The finance guy was also nice and honest and upfront about all costs and what he truly suggested. I would go back again in the future.

ma
Review №32

Great recent purchase experience at Performance Ford on a pre-owned Lincoln. Steven Riecker assisted me, and he is a top notch sales consultant - friendly, efficient and a “car guy”. The team worked with me to reach a very fair deal. Steven dropped the car off at my house the following day…first class all the way. I will absolutely call Steven first when I’m in the market for my next Ford Motor Company product.

Ra
Review №33

Steve Riecher was very helpful in helping me find the perfect Mach E, this was an excellent experience overall and the follow up as well has been fantastic! Would highly recommend!

st
Review №34

Let me start with a great selection of vehicles! Customer service I received from the professional and courteous Sales Consultant Andres Velez Jr. was absolutely the best I ever received! He had a vehicle ready to front to show me and take a test ride. The whole process was very straight forward and took little time. I would highly recommend Andres!

J
Review №35

Amazing experience! Ryan Peters is the best salesman ever! Julian the financial guy works wonders with numbers! I was looking to purchase a used vehicle that would accommodate my budget well Ryan offered a better deal on a brand new 2020 Escape! Amazing customer service also. I’m so happy with my new car.

Da
Review №36

Picked up my new Ford Escape today. Great experience all around from deciding what car, to negotiating the deal and finally picking the car up. I want to thank Jorge and Kyle for working a great deal, Orofrio for his professionalism, Natalie for a smooth financial transaction and lastly Ronald for going over all the options on my car and at the dealership. I’m looking forward to working with the team again.

Ki
Review №37

Tyler and William the service manager are very helpful in helping resolving issues. thank you!!

Mi
Review №38

I highly recommend Steve Riecker (Sales Consultant) at Performance Ford. He Cares!!!The entire staff from sales, finance, tech and management were all very helpful and professional, You matter to them.

Ky
Review №39

Working with Jorge was a great experience. Great used car and is in great condition!

Ro
Review №40

I had an Awesome Experience at Performance Ford. Ask for Steven Riecker he did a great job with my purchase of a 2020 convertible Mustang GT Premium. Car is sweet! Steven was very knowledgeable and friendly. The finance team was easy to work with an Ronald did an awesome job showing me around the car and how to use all the technology etc. I would highly recommend them if you are in the market for a new Car, Truck or Suv. Maybe even a bicycle. lol. Thanks Again!

Na
Review №41

Let me start off by saying how much I LOVED MY EXPERIENCE at this dealership. Jorge made my wife & I feel extremely welcomed and we didn’t leave until he found something for me to drive home in.Thank you Jorge for your 💯💯 effort in selling me my 1st Brand New SUV.#2021 Ford Bronco Sport “Big Bend”

Ni
Review №42

Wonderful experience for the second time here. Sales And service are very helpful and attentive.

Ni
Review №43

Onafrio is amazing! He will go out of his way to help you out.

la
Review №44

The dealership was great! We couldnt make a deal but the sales people and managers were great, respectful and professional. I would definitely give them a shot if youre in the market for a Ford.

Bh
Review №45

Today we went to ford to buy a ford transit passenger van and they helped us and ryan peters particular helped us with van selection and he also shared honest views on that vanWe appreciate his efforts to make this great deal for our rental start up company.Kudos to team ford and peters ryan

An
Review №46

This service center went overboard making sure they could fit me in and did an amazing job with my truck. I was traveling and didnt realize how close I was to needing my service and still had 1200 miles to go. During the holiday week they took me in serviced my truck and made sure everything was perfect for my journey. Excellent service center!!!!

He
Review №47

My car sales man Jose, and his team were truly exceptional. Thank you Ford performance.

Sh
Review №48

Purchased 2021 Ford Mustang Mach-e. After visiting several other dealerships, Salesman Steve Riecker and the Performance Ford team listened to concerns, and provided a no-pressure negotiation. Steven Riecker was informed about the EV; he was professional and very polite salesperson. Business manager, Nathalie Tapia was very helpful and courteous with questions regarding finances and special add-ons. Again - no pressure! After the transaction, Ronald provided assistance and guidance with the many technical features in the vehicle. Ronald even called several days after the purchase to ensure we had no additional questions regarding features.I normally don’t like to give reviews. - my two cents- if you are in the market for a vehicle - stop by Performance Ford. Try them for yourself - you just may be leaving a positive review.

Da
Review №49

Ramber Tavarez is the best salesman Ive done business with, Ive financed/lease a couple of vehicles in the past and this was the best one yet, he answered any questions i had, worked with me on price and i ended up getting a better car than i expected to buy. Ramber was helpful even after the sale, i forgot some items in the trade in and he even drove to another lot to get them, i would definitely recommend And i will be going back for my next lease

Pa
Review №50

This was my best experience tyler wss great thank you

Th
Review №51

Prompt check in and service. Service was completed and I had a beautiful clean car.

Jo
Review №52

I had a good service and easy sales process with Steve Riecker. The Finance person Nathalie Tapia wrapped up my deal seamlessly and Ronald Onyango went through all the features with me and made sure I understood how the vehicle works.I appreciate their service

Ca
Review №53

I picked up my Ford F-150 last night. Great experience from the time I started looking all the way to the end when I signed the papers and did a walk through with the car. Staff was friendly, accommodating and friendly. Thank you Jose B, Nathalie T, and Ronald O. Great team over there, go check them out!

Ca
Review №54

Jose was a great sales person to deal with! I went to look at a car before the end of December but was not sure about making the move yet. Jose kept following up with me to see if I had made a decision. by mid January I pulled the trigger and Jose was very helpful as well as the rest of the team!

Th
Review №55

John diaz was exceptionally responsive and detailed. Handled everything quickly. Very satisfied.

dm
Review №56

Pretty good dealership. I leased my 2019 F-150 Lariat from Performance, and the sales experience was excellent. Primary reason, as an experienced car lease/buyer I did all my research prior to entering the dealership. Therefore, the deal I received was reasonable; these guys matched my numbers with little haggling (still some, but that is to be expected). Exact vehicle match was found at another dealer and delivery was smooth. For my first service, oil change, process was smooth and professional, no complaints!

An
Review №57

I just purchased a 2018 Nissan rouge from performance ford. I have to say they made everything easy and great. Zak Assaf was my sales person and he was absolutely amazing. If anyone out there is looking for a car you need to go see Zak. He was incredible! He new everything about the vehicle and was willing to take the time to explain everything to me. He also helped me get a great deal. Thank you Zak. You are definitely my sales guy from now on!

da
Review №58

I absolutely hate going to car dealerships. However this was one occasion where my experience was completely positive and honest from start to finish. I dealt with Zak Assaf and he did not play the typical car salesman games, he was very honest and transparent. He gave me an absolute great deal on a new F-150 and changed my mind about how I feel about car dealerships. Excellent service and price go see Zak for a great experience.

Pe
Review №59

I prefer to have my car worked on by the dealer. This is the first time I have been back to this location in over a year due to an experience I had previously with the original owners. I noticed it was under new ownership and wanted to give it a try. This was quite a different experience. No pressure sales and just plain old fashioned good service. Only thing I have to say is that they should change the signage on their door. The arrow points you to the service area instead of letting you know that is the door you enter. Not a deal breaker but just a bit confusing. Yes, I will continue to use their services.

Da
Review №60

Went there with my wife to trade her car which had negative equity. Jose, our salesperson and Kyle the manager were outstanding and helped us get into a brand new Edge which we love and they actually threw in some perks as well. The staff is all-around phenomenal, including the service team! It’s actually pretty odd for Jersey how nice these ppl are...The Chick-Fil-A of dealerships! Keep it up and you have lifelong customers.

Re
Review №61

I had such a great experience from the moment I walked in till the moment I walked out with my new vehicle. My sales rep Jorge Paez, was attentive and listened to my needs. I was also very pleased with how straight forward the buying process was. I’m very happy with my new Ford Explorer ST!

To
Review №62

Went to Performanace Ford last night to refinance my lease since it was almost up. Everything went better than I had expected. Andres went above and beyond to get me into a new vehicle instead of buying out my old one. He was up front, courteous and professional. Ive leased many cars and have never had such a great experience. Ronald was also great! He showed me all the new bells and whistles in my car. Also a good conversationist while I was waiting on my finance info. Thank you guys for being great at what you do. And thanks to Jay who paired me with Andres!

fr
Review №63

I have done business with this dealership so I knew about them already. I loved the service provided by the Salesman Jose Baptist’s to make this a seamless process.The Finance Manager Nathalie Tapia was clear and concise.I liked the Delivery Coordinator going over all the vehicle features with me to make sure I get full value for my truck.Thank you to the manager Onofrio Altizio as well.

Cy
Review №64

I brought my vehicle to service. John Diaz was great and really helpful. He appointed Ronald Onyango to help out with my Ford Pass and vehicle features. He was very patient, helpful and I hope I will be able to come back and have him help me in the future. Great workers! Check the dealership up

Dw
Review №65

I was very satisfied with my visit to Performance Ford in East Hanover. I went to get some information to better my future decisions with my vehicle and the Salesman Jose B. was excellent and very very helpful and informative.

Ri
Review №66

I want to share my experience with the Performance FORD East Hanover, New Jersey dealership. My first call was warmly received by Zak Assaf. He found out and provided me with information about the car, gave me a full layout for the price and we made an appointment for a test drive. I had a couple of days before my appointment, and since this was my first experience of buying a car in the US, there were a lot of questions about the registration (given that there was a COVID-19 quarantine), etc. I called Zak many times and he answered all my questions patiently and politely. As a customer, I was very pleased with such attention and responsiveness. The meeting on the test drive was great. I really liked the car and bought it.Once again, I would like to thank you for your service at the FORD East Hanover, New Jersey dealership.As for the car.As for the car.Externally, the car was prepared perfectly!It feels like it really was a new car.It even seemed to have been polished!I cant imagine how you can prepare a car like this!I checked it from below, where the bottom is – it was as clean as in the cabin and in the engine compartment!But why would I put a 4-minus on the car?First, the brakes. Ive been using the car for almost a month and a half, driving 60 miles to and from work every day. Until now, the front pads are still whistling when braking, although the pads are new. As I was told by the master, this is either cheap Chinese pads or poor-quality installation on the part of the dealer. Ill be driving for another month. If they dont get used to it, Ill change it. Thats an extra $ 100.The second (and this is a more serious problem) is the clutch. The car is equipped with POWERSHIFT automated transmission. Its advantages are a great fuel economy! Now I spend half as much on gas as I used to with my old Honda. Among the disadvantages – an extremely slow start and weak grip. The mileage of the car when purchased was only 42.5 thousand miles. But the clutch at the start starts to twitch and the car starts jerkily. This begins to manifest itself when driving for a long time in a city with traffic lights or when leaving the highway, i.e. when the transmission warms up. Sometimes you can hear the clutch forks switching when the Windows are open.Now Im more or less used to using it to reduce or prevent twitching, but this is the first sign that the clutch will have to be repaired in the future.When we bought it, we paid almost $ 1,400 for an annual package that includes a warranty on the main components, including the transmission. I hope this also includes the electronic unit TSM, which is responsible for shifting gears.At the end of the year, I will definitely use this package and go to the nearest FORD dealership in new York to repair the clutch. If I am told that this problem is not included in the paid package, I will definitely unsubscribe here so that the next buyers do not pay for possible fraud on the part of an official FORD dealer. It would not be nice for the greatest company to do this to its customers!In the meantime, I recommend this dealership. Good luck! Buy made in America!

Lu
Review №67

Today it was the first time I leased a car. I did it in Performance Ford of East Hanover NJ. Zak Assaf was the Sales Rep. He was Excellent, very professional and knowledgeable about the cars, trustworthy, not pushy and the final price was exactly as negotiated (I didn’t have last-minute surprises). He made a very pleasant buying experience, as well as the rest of the staff I dealt with. I will definitely buy again from him. 100% recommendable.

Ma
Review №68

I am very disappointed! Back in July 2020, when I’ve got my Nissan salesman Zak Assaf offered me a deal which was $1500 down payment + first month + registration fee. I accepted it. Then I signed a contract and a lot of other documents. Few days later, I noticed that dealership charged my credit card $1800, instead of $1500. I called them and their explanation was I had signed the contract for $1800 and Zak said that he never talked about $1500. This is an absolute lie. I know I have made mistake because I didn’t double check the contract but I used to trust Nissan because this is my third car. And I never had any problems like that before! I paid for this mistake! Just warn you, be very careful, do not trust their words as I did. This is my last Nissan and I do not recommend this dealership!

Ch
Review №69

We just drove home in our new Ford Edge ST. Its awesome!This was the best experience getting into a new car. Zak was an outstanding sales person and Natalie made the financial process so easy.Thank you!

Oz
Review №70

I’ve had my car serviced at Performance Ford a few times now and the experience has been great every time. The staff keeps it simple by being professional and courteous.

Da
Review №71

They give great service and are fair. For instance, I asked if I should just get all new tires when I punctured one on a nail to keep them even. They said, ya know I could sell you tires, but you have about 70% tread and Id hate for you to waste them, and they should run fine that way. That earned my loyalty--these are pros and just good guys.

FE
Review №72

I knew about the dealership just passing by the road. I liked the experience with the Sales Personnel Jose Baptista. The Finance Manager Nathalie Tapia did a great job wrapping up the deal and Ronald Onyango did good showing me the vehicle features. I liked the boss Onofrio Altizio too for making this happen. Thank you

An
Review №73

John was really great. Polite and explained everything thoroughly. And I didn’t have to wait too long! Great service.

Li
Review №74

John did an awesome job answering any questions I had since this is my first lease experience I wanted to know everything he was very patient with me. Any concerns I had about my vehicle he put in to be double checked. Nancy was very nice directing me where I needed to go and also answering any questions I had. The service center is awesome here ! If u need your car checked come to this Ford dealership ! Tati who schedules the appts needs a raise she seemed overwhelmed when making my appt. Overall, a great service experience!

Sy
Review №75

Quick and professional service was provided. I am very happy with the service and the employees were very helpful.

An
Review №76

My Ford Sales Professional was very courteous and knowledgeable. The process of purchasing a new vehicle is one of my least favorite things. Thanks to my salesman [Tyler], the entire experience exceeded my expectations. Thank you!

Vi
Review №77

Hi my Name is Victor Cruz, I Want to Thank You Alexis and Brian for Making this a Memorable Experience and listening to My needs and wants I was disappointed by a couple other Dealerships that either sold or didn’t Hear my requests and tried pushing me in a direction I didn’t feel financially comfortable with and didn’t seem to care but when I contacted Performance of Ford on a Thursday afternoon and Spoke with Alexis it was like she knew exactly how to handle everything answered all my questions and got me what I was looking for from my New 2018 Ford F-150 OffRoad Package to Monthly Payments Brian my salesman is a young energetic guy who has a lot of knowledge for his age and makes you feel completely comfortable he’s not pushing the million dollar deal on you and showing me that he’s caring and comfortable at what he is doing really helps no sales gimmicks or games with him also as I was sitting going over the financial part with Julian they offered a Great Extended Warranty that gives me Zero worries and with his And Everyone at Performance of Ford’s help I wake up excited every morning as I know I purchased a Great Safe Truck as I drive to work and everywhere else Thanks Again!!!!

Ju
Review №78

We just buy the F-150 XLT 2018 from performance ford. .Zak Assaf was our sales person and he was absolutely amazing.He made the deal for us so painless and fast If anyone out there is looking for a car you need to go see Zak. He was incredible! He new everything about the vehicle and explain everything to us. He also helped us get a great deal. Thank you Zak. Five stars!!!

Ke
Review №79

Finally got to leave with my new car yesterday! Went from a 2007 Kia Rondo to a 2019 Ford Eco-sport and I couldn’t be happier. Tyler and Nathalie were so great, patient, and answered all of my questions.

ju
Review №80

I take my car to get the windshield replaced and fix and damage the tailgate by the way the damage the dealer do it like a year ago When I pick up the car I walk around the car and seat damage that was not there and the side car and the dealers don’t want to be responsible for the damage that’s unbelievable I think I going to be with my lawyer on Monday

La
Review №81

I found out about Performance Ford East Hanover on the Cars and Deals on the internet. I liked my Salesperson Jorge Paez and how he went about the deals transparently.The Finance person Nathalie Tapia did a good job completing the finance paperwork for me and the Delivery Coordinator Ronald Onyango did a great job going through the features and setting up my FordPass Application. Overall a great experience.

Do
Review №82

Jose was excellent to work with. Would buy another F150 from him.

Cr
Review №83

I was looking for a Specific Ford F-150 for 4 months. Along the way nothing but aggregation and getting lied to by every salesman that I spoke to. When I finally found the 2018 Ford F-150 at Performance Ford, I was immediately in contact with a salesman Jorge at this dealership. Nothing but professional and quick responses on all my requested information. Decision was made within hours of speaking to him and deal was as smooth as could be.

Jo
Review №84

Very disorganized. Did not complete the purchase of a new truck according to my instructions. Upon delivery, truck was incomplete. The service appointment to complete the truck was a series of unfortunate events. Service department is even less knowledgeable and efficient. An appointment that should have taken hours took days. The dealership then charged exorbitantly high labor fees. Sad that Ford allows this decay to continue.

Pa
Review №85

Zak did a great job in helping me lease my Ford F-150! Helped me with everything I needed and helped me get the best deal possible. Thank you to Zak and the whole team for making my purchase go smooth and easy!

Je
Review №86

I heard about Performance Ford East Hannover online and decided to pass by. My Salesperson Tyler Talalay, was very helpful.I had a great experience in the Finance section too, with Natalie and my Delivery Coordinator Ronald Onyango was really helpful with the features.I totally recommend

ry
Review №87

If you need a car make sure you go see Jose. Performance Ford was one of the best car buying experiences I’ve ever had. Pressure free, informative, and easy. Don’t hesitate.

NJ
Review №88

After shopping around at several Ford dealers and receiving multiple offers for a Ford, i finally found my Edge at Performance Ford in East Hanover. It was there where I finally met Jennifer, Jim and Ryan. It was Jennifer who convinced me that Performance Ford was no nonsense and serious about getting a deal done. Her persistence was key as I decided to visit and work out the details of the deal.The details of the deal were in the hands of Jim. Jim was also determined to meet my budget and make sure I was comfortable with the monthly payment amount.After we reached an agreement on the monthly lease amount, Ryan stepped in and closed all loose ends and patiently answered all my remaining questions.I am satisfied with my Ford Titanium Edge and hope to see the same Performance team when i am done with my lease.Thanks again,Jorge R.

Me
Review №89

My husband and I had a great experience! We will definitely recommend them to our friends and family!

ap
Review №90

Satisfied with the service department that went above and beyond to meet my expectations with the repairs on my car. Thanks for the great work!

Br
Review №91

I was at several dealerships and by far they were the most straight forward and made the experience very friendly. they were able to get a deal for me that was straight forward. There was absolutely no pressure here the manager did come over and resolved what no other dealer could. I definitely will be buying cars from here again and will tell my friends and family about them. Make this your first and last stop. Not to say you dont do your homework on the Internet but then go here

Et
Review №92

My experience at Performance Ford of East Hanover was wonderful and pleasant. I was able to test drive the car, by driving to my home in Irvington, 40 minutes away from the dealership. The sales person was new and was willing to accept assistance from other sales persons. His ability to learn was excellent and he was honest. He was able to show me the different functions of the vehicle. I pray he has a great employment history with the company.

Ma
Review №93

Ryan made our recent purchase a pleasure. He was very knowledgeable and responsive to all of our requests. He made the experience easy and enjoyable. I dont know how the rest of the salesmen operate but I can speak for my experience with Ryan and I will absolutely return and ask for him when its time for our next purchase. I recommend working with him if you are looking for a smooth no pressure car buying experience.

Re
Review №94

I found out about Performance Ford through Salesperson Ramber Tavarez. Ramber Tavarez was best Salesperson on the floor.Nathalie Tapia, the Finance Advisor was very helpful.The Delivery Coordinator Ronald Onyango wa very insightful and informative. He is happy to also do it over and over again. Great experience overall!

Ar
Review №95

I bought my Ford Fusion from here and do serving from here. They are really good. Recommended

je
Review №96

Salesman and everyone else we dealt with, in my opinion did a great job.

An
Review №97

This has been the worst customer service and repair experience Ive ever had. My truck has been at their shop since June 6th. Within these couple of months Ive had five different service reps work with me. The first three were either fired or left. When I called to find out information about my vehicle Paul said Shane (who was the third guy on the job) didnt show up to work and didnt call so hes not sure whats going on. They have been completely unprofessional and unreliable. The only reason Ive left my car there as long as I have is because they started the repair and stopped due to backed up shipment, but its been nearly four months and Im still waiting on my car. They did not provide me a courtesy vehicle for two and a half months until the fourth guy on the job finally asked me to come in and get a car.I will never ever return to this ford dealer and will certainly never recommend it to anyone.

Ed
Review №98

If I could give this place zero stars I would. I came in to test drive a car. The initial setup was easy, and the car was exactly what I wanted. I needed to discuss with my wife and as soon as I got home I had a few questions. I wrote the sales person an email and they were not providing me the answers I wanted, so I asked to speak with a sales manager. That person called me and I couldnt answer. I called back within the hour and left a message. This was all on a Monday. The sales manager texted me saying hed call at a specific time which I agreed to...no call. The next day he did the same exact thing...no call. I then called on Thursday and asked for a new sales person to speak to and they put me in touch with the original person who set up the test drive. She said Ill have the sales manager call you right away...you guessed it...no call. So Friday I call back and ask for the general manager...general manager doesnt call me...the sales manager who I was supposed to speak to finally does. All I needed was a few question answered to buy the car, and what he tells me over the phone is sorry, someone just bought this car, it is unavailable.The lack of customer service was something I have never experienced before. Ive been waiting for that specific car for a few years now, and they ruined it. It was an absolute shame and I will never be going back.

Ad
Review №99

Very friendly. Got car booked in for service within a few hours of requesting an appointment. Waited whilst it was being done, there was coffee and refreshments available for us in the waiting room.

Mi
Review №100

My vehicle lease experience was great! With Jose and Kyle, I received a fair value for my trade-in and we worked to an excellent price on my new F-150!!

Information
62 Photos
100 Comments
4.3 Rating
  • Address:189 NJ-10 east, East Hanover, NJ 07936, United States
  • Site:https://performancefordeasthanover.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 844-794-4542
Categories
  • Ford dealer
  • Car dealer
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–6PM
Offerings
  • Oil change:Yes
Similar organizations