We purchased a home with a couple different systems on it and needed some guidance as to what their functions were and whether we wanted to keep them or not. I called and Gabriel came out the next day to evaluate everything with me and explain how everything worked. We set up a time for them to come and do some upgrades and get everything onto our accounts. Nick and Gabriel both showed up for this appointment and were both helpful and professional. I would highly recommend them to anyone for both new equipment and for preinstalled equipment. Great to work with!

Had 4 Home Security Cameras installed at my house today; 2 in my front yard and 2 in my backyard. I am very satisfied with the work. I have been working with 1st Alarm El Paso for a while. I have Brinks Home Security Cameras inside my home and a doorbell camera. 1st Alarm has been very honest, helpful, and assisted with my indoor camera system. The technician I have been working with is Nick. He has made this purchase and process very easy for my wife and I. I definitely recommend 1st Alarm. Call them today! You will not be disappointed. They go above and beyond, and Nick is amazing!

Just moved to El Paso. Used 1st Alarm after shopping around for an alarm system “take over and Nick and Gabe were the most responsive with the most reasonable bid for the job after checking 2 other companies locally. My system components needed batteries in multiple locations and he and Gabe located them all and replaced them at no extra cost. While they were here activating the system I just happened to ask if the thermostats could be connected to the system with z-waves and they added on that service as well at no extra charge. Then in casual conversation, I learned they also do TV mounting with hidden wires! Anything electrical associated with security or entertainment they could do. I was surprised because I thought they were only alarm technicians. Their bid for mounting a 65 and 85” TV with hidden wires was the best out of 3 bids I looked at locally. They did a fantastic job putting the TVs up and neatly creating the new cable/wire sites in the wall. I’m pathologically OCD and I needed the 85” to line up with a line on the floor and they took the 115lb TV off the wall to adjust the bracket and TV 3-4 times just to cater to my absurd need for perfect orientation. If you don’t know (I didn’t) you cannot slide an 85” TV on the bracket for adjustment like smaller TVs, the TV has to come down to move the whole bracket. Will have them back for probably sound and camera system for the house in the future. They should change their name though to like 1st Choice Entertainment and Security, because you wouldn’t know they did all that stuff without asking.

We had an alarm system and cameras installed by this company. Every time we call to get service no one answers or responds back to us. Horrible customer service, stay away from this company.

1st Alarm did reach out to me on my issues.

I just moved to El Paso over a holiday weekend, Gabe went out of his way to accommodate my family over the weekend. Gabe and his team were extremely professional and friendly. I will be referring First Alarm to all of El Paso! Thank you, Gabe and team!!!!

I reviewed several companies before contacting 1st Alarm. Gabriel was very professional and answered all my questions. Gabriel and Nick came two days later and did an excellent job with the install. A+ service! I highly recommend this company.

There is always one and I was the one.I searched around and saw good reviews about this company. However, they got my wife and I good this time.I spoke with Gabriel about wanting a system for my house. We communicated through phone or text (mostly text) since I was overseas. I asked if he was able to install some Ring PoE cameras and he said yes. He said would order for me as well. I also asked for some Ring Solar floodlights and a Ring video doorbell. I even sent him a pictures. Anyway, after sending him $1100 to order said items he told me items were in and would be able to install. He then asked about a security system which I thought would be Ring since those are the items I asked for.He showed up and installed one of his security systems that only had a 3 day return policy. He bought wrong floodlights and couldnt install Ring video doorbell. So when he left, he left with our new alarm panel and only installed his alarm system. So no cameras, no floodlights and a doorbell that did not work anymore. (This is a new built house) Again, I thought we were getting a Ring alarm system. Since his alarm system only had a three day return policy we decided to cancel. Not enough time to see if we even like the system.Well his communication became non existent after that. Decided not to finish what he was hired to do. Then wanted me to pay for the wrong floodlights he ordered after I told him which ones. He said he did not even know Ring had solar floodlights. I asked for a full refund since he told me he was not going to finish the doorbell or cameras because what if I dont like them I said fine refund me my $1100.He mentioned about having to pay a fee for the wrong floodlights. I said fine, just return my alarm panel and money. He sent someone else to finally pick up his alarm system about two weeks later. This guy put my alarm panel back but now it does not work. So now I have a alarm and doorbell that do not work because of him. Worst part, he charged me 35% to return the floodlights that was his mistake! I received $650 back. Hiw the hell is that even 35%!!! This guy is a joke. Of course he never replied to me after I mentioned it to him.

I was having issues with a Nationwide company and after seeing local recommendations for 1st Alarm, I decided to switch to 1st Alarm. I was very impressed with the team.that came out. Very professional and honest. Its a huge plus to be able to call and not have to deal with 100s of different customer service reps. I would highly recommend this company.

Awesome service, Gabriel and Nick are very professional and amazing service! Way better than Vivint!

After researching several security businesses, I decided to use 1st Alarm. Employee was very informative and understanding to my needs. The price he quoted me was what I paid, no hidden fees. The install was very professional and didnt take long. Employee explained everything very thoroughly!! I would definitely recommend to everyone!!

After doing some research Gabriel and 1st alarm stood out by his reviews. I immediately received a call back to explain the services and had a meeting to see exactly what I needed to protect my new home. Great service, great attitude and great prices. I highly recommend!!

Awesome business!! I am stationed at Fort Bliss and many of my colleagues recommended this organization. The general manager, Mr. Gabriel is extremely professional and did an amazing job explaining all the details of the system and monitoring service. The installation went smoothly and everything was explained to my understanding prior to completion. I went with Go Control w/ Video and it is the best package for peace of mind. The price is well worth the value...quality not quantity. I know my family and home will be in good hands. Thank you 1st Alarm!

I gave this company a lot of work on my business and home. They started out great, but now when I needed things done, they have REFUSED to respond to several phone calls/messages. VERY DISAPPOINTING. Sad too, because I actually like Gabriel. I wouldve given them a ONE STAR rating, but the work they actually do is good. Why they wont have anything to do with me, is beyond me. ALWAYS paid them on time, never had a disagreement with them, etc. I guess they have bigger and better things to do.....

Great service very professional!! Since the first called i made... great customer service. The general manager and technician came out and explained everything. Very clean and professional installation. I know a couple of security companies but i will say they are the best when it comes to customer service and supper attentive. 5+

Very great customer service. Answered all questions very prepared! Definitely a great option for alarm systems!

Great Customer Service! 1st Alarm is not just your everyday alarm guys but your second family. They are very helpful and on time. If you have questions about certain alarms they walk you through them and explain every detail that goes with it. The pricing was just and with in are budget. Over all great service and welcoming service.

I had a break in at my house. I called 1st Alarm and they came and explained all the procedures of the alarm system and installed it the same day. Good price and excellent customer service. I will defenetly recommend 1st Alarm systems. Thank you Gabriel Alvarez

Gabriel, General Manager set up our system today and we could not be happier. His professionalism and personality is contagious. He goes over everything and makes sure you understand your system. He takes care of everything from start to finish. He leaves you comfortable with the system and of course with the encouragement that if you have questions, you can call and ask. Thank you Gabriel and 1st Alarm!

The worked performed on my home was exceptional. His patience and communication is top notch and I had so many issues with my home that he was able to fix instantly I highly recommend him for anyone that is needing assistance immediately or down the line.

I had them for a while and I can assure you that they are as good as the reviews say.

1st alarm was highly recommended during a chance meeting and on a weekend and I must say that I was pleasantly surprised. Gabriel and Juan showed up the next working day and took care of business rightaway. They are professional, courteous, friendly and genuinely cared for my well being by presenting all the options I needed to feel secure in and outside of my home. These guys represent the company and the brand name very well and I will be more than happy to refer 1st alarm to family and friends. Great job!!! I am indeed a happy customer for life!

I am a returning customer to 1st Alarm for my second home. I was referred to Gabriel on my first home and he did an outstanding job. Now that I bought my second home, first thing I did was call Gabriel from 1st Alarm. 7 years later I sent him a text and he still remembered me and my family. The next day he showed up to my residence and hooked me up with an awesome deal on my alarm system. I will be getting a home theater installed by them soon too. Great customer service, and as a returning customer I definitely recommend 1st Alarm. I will continue to refer them.

I just want to point out that Gabriel is a very professional and knowledgeable individual. Who took his time, to explain every detail about our system. We couldnt have ask for any more. He pointed things out as simple as. 1,2,3

Amazing job you guys it was great service and excellent customer service

1st alarm security was very thorough with explanations, they came to my location no matter what. The system works perfect and I like the fact that the general manger is one who is hands on and actually does the work rather than dictate his employees. Great simple system

Gabriel installed our system two and a half years ago. Today he returned to fix our sensors and update the cell unit. Fast and efficient along with excellent customer service! Thank you Gabriel!

Great company highly recommend. General manager Gabriel was great. The service was awesome they will follow up on any issues right away.

I called 1st alarm after a high recommendation from my suegro. They were at my house the next day with a customized plan, installed the day after that, and everything is working beautifully. The quality of service and equipment for the price is second to none from what Ive seen.

I have been having problems with my alarm system for some time now, and kept getting run around and getting techs who came out but did not fix ANYTHING at all, but I got billed!!!I called 1st Alarm and they fixed ALL my problems on first time out, and knew where all components were located. I WILL RECOMMEND 1st Alarm to everyone.....and they are LOCAL!!!

Best alarm company! Gabriel Alvarez answered all my questions and installed equipment in a professional way never seen before. Excellent service! Recommended 100%.

Ive been a customer of 1st Alarm for about 6 years now, and I have had nothing but positive experiences with their service. Technician Gabriel is a very professional individual when it comes to getting the job done. Hes very prompt and informative with his products, as well as the process that comes with owning an alarm system. When I make an appointment with Gabriel he never fails to show up. He does the job right whether its just a simple house call or for a more complex system upgrade. His professionalism and service has never disappointed me and I will always be a loyal 1st Alarm customer because of that. You cant get better quality service anywhere else!

My daughter lives in Houston Texas and did research on alarm companies here in El Paso. We had just gotten burglarize. Your company was selected by her. The manager and technician did a great job in my house from the cameras to the alarm. I am more 5 happy to recommend your company or employees to other residents.

Contacted 1st Alarm asking for a quote, general manager came that same day and gave me a quote I couldnt resist!!! Management and crew came the next Monday to install the system and did an excellent job and provided excellent service!!! Definitely recommend this company!!!!!!!!

Great service!! Gabriel was awesome!! Love my new alarm system!! I am so glad I switched from ADT!!

Extremely friendly and helpful. Gabriel was very professional. Very happy with my decision to go through 1st Alarm

Thank goodness for 1st alarm we had Nationwide security come out and install our alarm system and the tech who was unprofessional and all together anightmare. Monitronics finally sent out 1st alarm thank you Gabriel Alvarez for being professional and rewiring my system.

Been with first alarm since 2007. Excellent service. Just received a free upgrade thanks to general manager Gabriel Alvarez.

Gabriel from 1st Alarm was awesome and so knowledgeable about the equipment....I am definetly going to recommend this company to my friends!!!

Great company installed my system and Gabriel install my system. Great customer service.

Gabriel, the general manager, was very helpful and professional. Highly recommended!

Gabriel is a very professional person. I had the system ten years ago and I came to speak to him immediately. He came next day. He came to install it. He is a very efficient and very professional person. It is a pleasure to deal with people like him. I am very satisfied with his work.