The staff and customer service was great. The service was fast; not to mention they washed my car...first for me but it is apart of the oil change service. They had cold water, different choices for caffeine needs and a movie playing. I will return to that location and do recommend it.The only issue I ran into was there was trash left in my car which was a plastic lunch lady cap, paper rug, some paper in the drivers seat and the old sticker not changed out from my previous oil change. But those are small things, which that didnt over shadow the service they provided.

Took my car there for service. Service personnel was really respectful and attended me right away. Advisor communicated with me about status of my vehicle and things I need to get done to it. Love the service there. Definitely recommend 👍

The service department was amazing, very attentive and the service advisor was able to give me periodic updates on my vehicle. I would definitely recommend getting your vehicle serviced by this place.

My husband and I chose to get my Chrysler repaired here. Not only were we given the runaround about the repairs but the car wasn’t 100% repaired. I went back about the a/c not working properly. I was quickly dismissed by the serviceman. We paid out of pocket to fix my a/c, somewhere else of course. My car was making noise when I turned the steering wheel, going over speed bumps, etc. We took my car to many places trying to figure out why the noise. I had body work done on my Chrysler. Turns out the bracket that holds the radiator was cracked. When I found this out, I knew this body shop left two major things left pending, but gladly cashed that insurance check. I, myself am a manager, and this place needs an overhaul in customer service.

Wow. Fair warning to all. I still have a few free oil changes here but won’t be coming back. I really wish I could have a good relationship with Jeep services. I love my Jeep BUT there service is horrible. 3 months ago I came in to do the oil change, while here told them the passenger visor came off. They told me it was under warranty and they need to order it and will take 2 months to get here. They said they would contact me when arrives. 2 1/2 months pass and I called, they don’t have any notes that they ordered my visor. They had some in stock but would be 2 weeks for an appointment. Day of appointment, dropped off at 9am no calls what’s so ever and tried calling front desk, no one’s answers. Came back 30min before closing and they say “ oh we were about to call you that we need to keep the Jeep for an other day. They couldn’t provide we a rental even with our plan we had with them to guaranteed I would get a car rent if services was needed. They had it for 9 hours already. Come back to pick up the Jeep and as I’m driving away the PASSENGER SUN VISOR they fix just came off. Came back and was told they replaced the DRIVERS SUN VISOR even when it wasn’t broken.Had to cancel appointment because of there lack of service and communication.

I was referred by a reliable source. I made the mistake of not checking reviews. I would have saved a lot of time and money if I listened. So many reviewers are treated with no respect. I read the reviews by E. Davis, P. Vines, Krazy Engineer. The “manager “ that responds doesn’t even address the complaints. These are legitimate complaints. He doesn’t try to offer a solution, just boiler plate scam talk from an obvious con man. Shady!Don’t be like us! Hindsight is 20/20 vision. Go somewhere better and more trustworthy.

Very Professional and polite. Elizabeth made me feel welcome and my car was done in no time. Highly recommended

Great service and the advisor did an amazing job helping me fast service and good people

Went to get oil change in my truck customer service was very helpful

Rey is the man, satisfaction guaranteed friendly service, just awesome all the way around.

I phoned the service. They said they had a slot for Friday July 9th. I arrived and spoke with the service department. I spoke with a Peter Avila. He confirmed the Friday appointment. I left my car with him. My job sometimes requires me to go without my phone. I received no notification by Friday when I was off work. I called Saturday morning. I called at 10 AM. I left a message on the general voice mail. I got out of class at 12 noon. No response. I drove over. Peter Avila was off that day. I asked for the status of my vehicle. The entire mechanic team as off that day. They promised service. They did perform the service. They did not contact me as to the change in the time frame for the service.If it happened to me it will happen to you.Avoid this dealer/ service department at all cost.I just saw this response. What a liar. Krazy Engineer said the EXACT same thing. It doesn’t happen often? Liar.People! Look at the trends in the reviews. These aren’t a difference of opinion. These are substantive and quantifiable misspeaking by Dick. Don’t trust them. Go elsewhere. Learn from my mistake. I went based off of a personal recommendation. I should have read the reviews. If they do this to us why wouldn’t they do it to you?

I wish I could give a favorable review, but I cant. The salesman that sold me my vehicle was very nice and professional ( I understand he doesnt work there anymore...good for him!) Anyway, I paid off my vehicle ahead of the financial terms and I was due a refund for GAP insurance that I purchased. Good luck to me trying to get my money back. The finance manager George is so hard to reach. I first went in person and I was told he was too busy to see me. I called several times, and left voicemails to return my calls and never received a call back. I went in person again and met with the elusive George who gave me a paper to sign and told me it would take 5 to 6 weeks to get my refund. When I asked him how much my refund would be, he asked me to call again the next day by noon and the girls would have an answer. I gave him the benefit of the doubt and called two days later and more runaround continued. Needless to say, I will NEVER purchase another vehicle here again. I wont hold my breath on getting a refund!

George Marquez has always sold my family cars and Id never go to anyone else but him!!! Thank you George for being such a blessing to our family!Ray has been super helpful and we couldnt be more happy wth the service he has given us!We will always tell neighbors, friends and family how awesome you all have been to us!Thank you so much!SincerelyThe Beltran Family

Fellow veterans do not go here for vehicle service, you can make an appointment in advance and they tell you it will be worked on but it will just be put in rotation, they will forget to contact you with updates and I waited two days to find out they never even seen the leak or got the proper software to fix my recalls, after talking to multiple ppl I could clearly see that nobody wanted to deal with the customer and they wanted to close up and go home, it was very inconvenient to make an appointment out of state to wait two days to find out they did nothing, I had to literally show the tech the leak, even after seeing the leak I could tell I was inconveniencing them, all they did was put a dye in my oil and literally wrote come back with no supervisor name or anything that would verify this needs to get fixed. Very disconcerting especially when vehicle is still under warranty. I say again for professional service go somewhere else. FYI I never left a review before that’s how disconcerting this was

I just want to right a review and tell y’all how amazing my experience here was. I’m no stranger to purchasing cars and whenever I purchase a car I feel like the sales man always forgets one thing and they forget to listen to the customer. I didn’t have this issue here. Justin was amazing and great the whole time. Their finance manager Jimmy got me a hell of a deal that beat out my bank. They definitely put their customer first and I will come here for future purchases!

Had such a pleasant experience with Marco Lozano the salesman and Jimmy Johnson the finance director. The process was easy and friendly. Thank you again Marco for all you did for me.

Always get great service everytime my jeep requires maintenance

Elsa great sales person.

John Attel went out of his way to make us happy after a mistake in the service area. We could not be happier. He knows how to take care of his customers and we will definitely be back for another vehicle when the time comes. Thank you John!

Bought a Jeep Wrangler 21. Salesman were knowledgeable and they worked with my credit. Salesman Louis Gonzales was excellent answered questions well and made efficient use of my time. Also shout out to their Jeep guy I think his name was Ray.

Sales staff offered $7000 les than other dealer and then told us they were adding $5000 above sticker because of a high demand for the vehicle I was interested in. Too bad I could not give the Zero stars. Don’t waste your time shopping on line at this dealer.

Almost 3 weeks and my vehicle is still not fixed. Have been given the runaround from the service person he won’t answer our calls and won’t keep us up to date. said it would be done today and he still hasn’t called

Amazing staff who make you feel like family. Great selection of vehicles. Service and parts departments very helpful! Looking for a car? Go in and see Ken S! Talk to Gustavo! Finalize with Phil J!They are family now!

Solid service, can not say anything but good things about this place. Along with the service department the sales crew there are great as well.

This place is garbage. Do not buy from here!! Be warned..

Nice people great customer service really friendly. They listen to what you want and go off from there.

Was charged half a diagnostic fee when I just wanted a quote for my passenger seat visor coming off. No mention until I get my bill and its 73$ more than what was discussed.

Great place to get your jeep!!

Great service!! Extensive inventory. Elsa Nuñez made the buying process quick and easy. Highly recommend 👌

Would rate 0 stars if possible. Scheduled a 1100 appointment only to be told wouldnt be able to get to my vehicle until Friday or possibly next week as there were 10 vehicles ahead. Wonder why they take appointments then. Dont waste your time go somewhere else.

Wow seriously excellent job . Went for Texas inspection sticker for Daughters Fiat . Received free free carwash . Recommend definitely . Good job .

Good customer service but didnt find the part I needed. They did try & figure out the hose I needed but wasnt in their inventory.

Booked appointment and arrived on time. But was told needed to reschedule cause they needed more time to work on the van. They didnt have any applications for 3 weeks

They treat you like family until the deal is over. Make sure you check EVERYTHING before you leave, because if you dont. They will send you to parts and charge you 320$ for a spare tire. Wont be seeing my business again!

Great customer service Johnny Perez and Gustavo were great!!!!

Took 8 hrs for the service department to tell that its the battery connections that was bad after I suggested to look at it first, then decided to hold another day and every time I call to get a an update I get hung up on.

Ryan had our answers and took his time with us. We were pleased with him.

Service department is awesome, fixed my vehicle right away and explained perfectly. They even gave me a ride to and from my home. Great experience, no headaches with them, person helping me out was “Chuiy” . Also a big plus the shuttle drivers were excellent, felt safe and had great conversations. Recommend them 💯.

WORST dealership. They are nothing but scammers. They ripped me off $1,200. Just look out for themselves and not the customers. Will ensure I never refer any of my friends here in the military or civilian world. DO NOT CAR SHOP HERE!!

The folks here made buying my sons used Jeep about as pleasant an experience as can be expected from the car buying process.

They customed their services to my needs. Very nice people. Car runs great

Worst experience buying a truck in my life

The prices are reasonable, the location is easy to get to, and their customer service is really great. Mechanics know what theyre doing, and will explain everything if you have questions or concerns. Wait time is very long though, and not a whole of seating due to COVID but they offer shuttle services to and from wherever you need to go, until 4:00 PM.

Highly recommend! Luis Montes helpedMy husband with a 2015 Nissan and since it’s a first time buyer for him he did have great options. He provided great customer service to my husband and I.

I got there and explained to lady I was there to pick up lience plate holder and have someone put it on my Jeep Renegade. The lady told me park in the express lane they would help me. Then that lady for express told me park in next lane. Then a guy told me park in the next lane. Really. Cant believe it . Finally got plate put on . I work night shift and just got off I Truely didnt need to keep pulling in different lanes. I just baught this Jeep from you all. Thanks

They’ve had my car for a month. They were fixing my engine, and in the process burnt out both batteries in my car, and my starter. Which were all new when I gave them the car. But they expected me to pay for it, when it was something that was not my fault. The guy in the service department was rude. Every time I called he put me on hold and never came back. I don’t think I will come back here.

Awesome people, friendly greeting and helpful service. Had a great experience

I purchased a 2020 Renegade with only 34 miles on it on July 10. Only to have it put into the shop less than 24 hours later. Everything that could be illuminated on the dash as warnings was showing. The vehicle also would not go into gear and when it did, it jolted into the gear selected.They kept it for 5 days, put 150 miles on it, only to say that they couldn’t duplicate the issue. I took the vehicle back only to have the issues happen twice more. This vehicle is back in the shop. They keep saying they see the error codes but they can’t get the codes to “activate”. I’ve told them everything that happens with pictures and they act as if I’m off my rocker. They claim to call you with updates, which is a flat out lie. When you call them, they act as if you are bothering them.They speak so condescending it is down right insulting. The vehicle is still in the shop at the time of this posting.

Took my vehicle for some body work, Dont know if it was due to it being an older model but the work appears to be done by some shop that would have charged me $700 instead of the close to 3k that they got paid. I had to return to have several obvious defects corrected and still they didnt correct them properly. Not only that but my vehicle is still missing some things and they had my vehicle for over 9 days. Makes me feel like it was pushed aside until the last minute. If I could give zero stars I would

Im very disappointed in the salesmans ethics I guess the are so very hungry to get the sale that they really do not try to get to the best deal Even after I asked them not to run my credit They did it anyways i meade a huge mistake not doing my research before hand but needless to say i wont recomend this place go to sundland park its worth the drive

Chose a car from online and made plans to fly into ELP specifically to buy it. Unfortunately, I could never reach anyone on the phone. Ever sales dest I was transferred to had a full voice message box.

Super friendly! Very helpful! Worked with me to get a great deal!

The salesperson was outstanding and is very experienced on all aspects of all vehicles.

My car is amazing but Car sales man promised to include oil change for 1 year. Closed the deal. When coming for the oil change it turn out to not be true. Very bad costumer service lady at oil change was not too nice and seemed annoyed when explaining this service was not included. Have been trying to get in contact with him but he is always sick when I come in and dose not answer calls or text.

Great customer service by Jose the shuttle driver and by Peter Avila.

I would give them 0 stars if that was an option. I bought 4 new tires from them and just over 20,000 miles later the tires are so worn that I need new tires. I have only driven on paved roads mostly highway and freeway since the purchase on these tires. When I called they told me that they will not do anything about the tires getting worn so fast and that I just have to buy new tires. I will never go back to them for any maintenance ever again.

Went to get my oil changed during COVID without an appointment at 10am last Wed. I was a little skeptical on arrival bc the lady at the express oil lane made it seem like I might not be able to get service + oil done in one visit..normally it isnt an issue.In the end, the service dept exceeded my expectations. 👍 Due to COVID, I not only waited to go, but wanted to come by 1 time to address a few issues.Well, I forgot to mention some issues, but the mechanic and Peter caught them all - they completed a recall, filled tires with air, fixed my other issue AND washed bae. Without me having to tell them to do it. They also thought my Jeep may have to spend the night, but finished same day! 👏 So they did all that + oil + plus tightened wiper arm + checked water leak in hood.Also, I like the new text and link they send you to tell you how things went so that you can approve charges/svc or not.AND they still call to talk to you to explain things too. 😃So far, they have proven to be honest compared to other dealer-svc depts in EP. I drive from far west EP bc of their customer service. Peter and the service/oil team rock! 💯 🌟 🎸 🤘 🌟 💯**I did attempt to make a prior appt online and called, but was told no need for oil appointments - so if you do the same as I do and want to see SERVICE during an oil change, you may want to call ahead to make sure an appointment isnt needed. Only mention bc of the lady at the express lane making it sound like I had to talk to service rep AND may/may not be able to have everything done at one time.**

The sales team is very good at their job and make sure that you get a good deal. In my opinion, the service department needs to be more thorough on the “50 multi-point inspection” as that could seriously affect the trust that one has in the dealership and also may cause one to question their choice of vehicle. Shout out to finance and Brandon for helping us out with our deal, y’all are appreciated!

Got an oil change and my filters changed on my charger on the 21st of July. Ivonne took care of my vehicle, she was professional, and very helpful. The service was quick, thanks Ivonne 👍🏾

Nice people, well informed 👍

We have gone to the Used Car Sales twice. The first time, no one came out, so we left. Two weeks later, we went back. This time we went into the office after waiting 20 minutes for someone to come out. Only 1 person was in the office (0915 on Friday of a holiday weekend), and the guy looked at us 3 times through his office window, gave NO acknowledgement that we were there, so we left 10 minutes later. Make your own decision, but they arent getting our business or our $.

Great selection great Staff Mr. Fierro is very Savvy and corteous Highly recommended.

Great place that tries to help you out as much as possible

Today, Oct. 20, 2020, brought my Toyota Camry in after repairs by body shop in 2015. The company gave a lifetime warranty on body work, They claimed warranty did not apply as it appeared additional damage was responsible for front bumper coming loose. Took it to a local body shop and they noted that repairs made in 2015 by Poe were done with Bondo, and bumper had not been re[laced with new bumper as stated in invoice.

Todays service was great. The girl at the Express lane was very friendly and also was the cashier lady. Ive been there before and theres another cashier and she always has a bad attitude. Also there was a gentleman asking around who needed shuttles. Overall, today was a wonderful experience, thank you!

Very helpful and friendly great place to do business with

I was there for oil change service and when a mechanic say the vehicle was ready he told me forgot do the oil service.i dont know how can happen

Great customer service!!

Great service took my vehicle to get a transmission fluid level checked and they quickly check it and didnt charge me. Unlike the dodge dealership around the corner they wanted $50 to do the same thing.

Best dealer customer service

The Worst car service I have ever experienced. 3 weeks of diagnosing and they are now returning my car unfixed because I Implied that maybe there mechanics arent experienced enough to do this sorta fix. Now I will have to take it to another dealership for them to fix it. They also returned it with my keyless remote not working on my driver side door. I do not recommend going to this dealership at all for car services.

Every time I go, oil change done within less than 2 hours.

Didnt get back with the information they were supposed to easier to just ignor people that cant afford a high payment

I typically come here to get my Jeep serviced. Oil change and filter changed. Good prices, good service. Make sure to check online for any of their current specials👍🏼0|||||||0

Great Customer Service at parts department, from the moment we walked in and out with our parts. Listened to what we needed and provided us with several options.

Ana was my service advisor and she was about to get me all of the information that I needed and they were able to get me in and out in no time. I also bought my Jeep here it was the smoothest transaction that I have ever done for buying a vehicle. Ill continue to give them my service!

Recently purchased a new 2015 Jeep Cherokee from here. While the car had a few minor issues they became non-existent because the team here did a great job making sure to take care of everything the car needed even if i noticed it after the purchase had gone through and off the lot.The staff here does an outstanding job I have tried to recall the names of all the managerial staff that I spoke with however my memory is failing me.My salesperson Jose was outstanding and very paid close attention to what I was looking for to help me find a vehicle as well as ensuring that even with my busy work schedule that all service and detailing was done on my terms. His manager, which I apologize but I am having trouble remembering his name was also outstanding, he is in the corner space to the right as you enter from the Montana side of the dealerships main building.Phillip the financial manager did an outstanding job to get me in and out quickly as well as explaining all of the documents for the purchase.I also interacted with both Karen Castro the comptroller and John Attel the general manager both were extremely professional and helped to fix a small issue that I had with the car.The service manager I had interacted with was outstanding as well. He made sure to get me in and out when I needed to get my electronic parking brake fixed.Thank You to all the staff here, you do an outstanding job and I can tell you care about your customers!

Awesome service. Got the breaks down to the car. N looked at buying another car.Shout out toDenny Garcia Service AdvisorPatrick HoranMarcos Lozano Sales Representative.Great job guys

Took a week w my vehicle repair were great paint and rim real good after fixtures they said they detailed my vehicle when my vehicle was already clean they didnt even try to fake it everything was there all my small trash in cup holders and they spent like a fourth or more of gas they said they replace it but they didnt!

Great super fast service. This place has renewed my faith in auto dealerships. I bought my car here for an amazingly good deal, with a very fair trade-in. All aspects of this place have been phenomenal so far.

Had a wonderful experience purchasing my new Jeep with Marco Lozano. By far the best experience I have ever had at a car dealership. He was patient and understanding. He was never pushy (as you will find at several dealerships), and he put in a lot of effort to get me a good price. It was a smooth process and I greatly appreciate the patience and the quality of service that I received. Will recommend to my friends and colleagues.

Friendly folks, did a good repair on bad body damage to my truck. They stay busy, but do a good job.

Just bought a gorgeous Jeep Wrangler and Shelly was the best saleswoman we have ever had. I would definitely ask for her. She goes above and beyond and did everything possible to make sure we got the best deal. Will definitely be coming back 😊

Went in knowing what I can afford with a trade in. End result was me getting exactly what I wanted at the price I wanted all in 90 minutes. Highly recommend Marco. Never felt pressured, never felt like I was getting screwed over. Very happy.

Gustavo And Dorian were super helpful and worked out the exact deal I needed. Ray was very thorough and helpful in teaching me about all my new car has to offer. Great customer service, a really good deal, and I got to drive out of the dealership in my dream Jeep!

Dorian was great. I just bought a jeep renegade Very helpful, kept me updated the whole time. Would definitely come back to get my car serviced at this location again

Excellent customer service

Excellent experience with the body shop. Timely, top notch repairs. They got a great team - Everyone I dealt with was friendly & helpful. Thank you!

I would like thank you Dick Poe Body Shop team for the outstanding work done on my girlfriends 2016 Dodge Journey. They were professional and reliable, not to mention work was done in a timely manner. I recommend all my family and friends to Dick Poe body shop for excellent service.

Dealt with a woman named Letty, She was amazing and an absolute benefit to the company. She was not even a sales person but was so helpful and pleasant. Wonderful to see the are still people that care about helping others even if its not their job.

Ask for, Joel!! He will go above and beyond to help you out with parts and repair. He helped me out getting a Rim for my Sister, even shopped around town finding me the best deal. Ive never had a Service Tech follow up with me to make sure everything was okay. I will definitely be going to him only from now on.Thanks again, Joel!!

I think the shop service lacks honesty and integrity. Customer service is basic no appreciation. After I got my van back a scratch was made and I know my van didn’t have it as I see it every day. Literally work in my van . When staff was informed they notated paper work on damage already but any one can make false claims.

Good friendly service with no pressure to buy now. Matthew sold me a jeep Got everything I asked for Couldnt be more happy

Here at Dick Poe Chrysler Jeep, they are always willing to work with you and try to understand what is it youre trying to say. They always get the job done and do it right the first time. Of course there are some flaws but they always make up for it in some way. Then again what human being doesnt make a mistake.

Terrible. I ordered a $3 screw through their parts department over a month ago. Never received a call to say its ready to pick-up or not delivered. Tried calling to get a status update - got hung up on twice. Now they dont even answer when I call. Pathetic customer service.

By far Dick Poe Chrysler Jeep has gone far and beyond to meet my family’s needs when choosing the best vehicle for the right price. We are pleased with our new vehicle. I give all my appreciation and approval for the sales representative, Ray Segoviano, who introduced us to our new Jeep of choice and let me tell you, he walks the talk! He was there every step of the way. He never said no to our concerns and needs. He always had an answer for us to get us where we need to be with our vehicle purchase. Ray Is your man if you need something done right! I highly recommend Ray if you are in the neighborhood looking for the next Jeep in mind or any other vehicle that matter.

My truck was in the shop for 2 months just about and the first time I paid 5 grand for stuff that didn’t even need to be replaced then they cleared the codes and gave me the truck back and I had it for 3 days before the codes and everything popped back up so I put the truck back in and they found the real problem to be the turbo which was under recall so that saved me 7 grand but the service and timelines and statements made by the service advisors were all lies I wasn’t receiving updates and calls or anything I had to go straight to the service manager to find anything out and they would only work on my vehicle when I showed up and got pushy so it seemed all of this info will be going to Chrysler and the better business Bureau not so I can receive any reimbursement but so maybe this shop will get fixed because after all of this I will never buy another Chrysler product again

Best experience I could of asked for. Vince and Dorian went above and beyond with customer service. Would highly recommend to anyone in the market for a new vehicle. I’m in love with my Tacoma. Thank you Vince and Dorian!

Wont go back. They were telling me I needed new tires when the ones I have are under a year old. This was all before addressing the problem I brought the vehicle in for in the first place.

I did my credit app. Sent everything requested, and now have been given the middle finger. No one answers me. Not sure if they sold my car or just don’t want to sale to me. No I do not recommend.