Super friendly dealership!! Ryan was great, so helpful and very accommodating in every aspect. The process was simple, quick, and my vehicle was completely affordable. I got my MINI here and Im loving it!!
West Star Auto Group welcomed my wife and I very professional and family oriented. We had been in search of an SUV and we found the perfect one for us. Miguel was amazing! This man treated us like family! His customer service was great! The same day we went we drove off with a beautiful Ford Explorer. God blessed us with this and I know He will bless this business more! Thanks once again Miguel! We highly recommend West Star Auto Group.
#1 THE BEST CAR DEALERSHIP HANDS DOWN I LIVE IN LAS CRUCES AND WILL GLADLY BUY ANOTHER CAR FROM WEST STAR THEY ARE THE BEST ASK FOR RYAN !!!!
It was my first time buying a car and I was lucky enough to have Juan help me out. He helped me choose a great car and was really patient with me after I asked a multitude of questions and was very detailed in his answers which made it easier to understand! Great customer service and if you guys check this place out ask for Juan!5 stars 👍
Ryan was a great help with obtaining a first car for my little brother. I already had my financing and the vehicle in mind. He was very efficient but also informative about what we were getting. The vehicle itself is great! The process was quick and effortless. I would definitely recommend going there for a first time car purchase. Ryan was up front about the costs and what we were paying for which is what I appreciated the most but also very personable and easy to talk to.
West Star Auto tried to sell me a car with the check engine light on. The manager used high pressure tactics, and wanted me to lie to the bank about the check engine light so they could get paid before actually fixing the car. They also did not have the car fixed by the date they promised. There was an over emphasis on getting paid, and less emphasis on CUSTOMER SERVICE. I ended up buying a car somewhere else. SHOP AT YOUR OWN RISK if you visit West Star Auto Group.
Good costumer service, too bad they sell bad cars. Had mine for 5 months with a warranty that covers nothing and I already need a completely new engine.
Bought a Dodge Ram from sales man Juan, who was very knowledgeable, professional, and cool. They were very helpful even after my purchase. I definitely recommend West Star Auto Group. I did my research and they definitely beat the prices of any other car dealers.
I bought a car a little over a month ago and a few weeks ago, bought my truck. Ryan is the absolute best! He is honest and was straightforward with small issues with both vehicles. All deficiencies were negotiated and repaired. I would highly recommend buying from West Star. Their prices are fair and they dont try to gouge you. They offer EXCELLENT extended warranty options which, on a used vehicle, I would recommend. I will not buy a used vehicle anywhere else. Highly recommended West Star and ask for Ryan!
They tried their best to get us approved. Not only that but they gave us a good price and good monthly payment. 1000% recommended
This place is great we have bought two cars from this dealer . They get it done no matter what they dont misrepresent what they have . Ryan deserves a raise !!
I definitely would recommend going here they are all around great people. I went through Juan and he answered all the questioned I had and he was very polite. DEFINITELY GO TO WEST STAR AUTO GROUP FOR YOUR NEXT VEHICLE.
So got my car here, it was working fine, the car didn’t last 1 month when the engine light pop out of the dashboard took the car to them to fix it. Then like 3-4 weeks the car started overheating I called the “manager” he told me to bring it back tomorrow. So I went and he was not there that day so he told to come back another day. So I went again and the “manager” told me that the mechanic was not working that day. At that moment was kind of mad cuz I have to drive like 40 minutes and still he doesn’t say anything before I arrive. Third time I went they really checked it well thats what they told me cuz I checked my dash cam and they left the hood open and drove the car for 20-30 minutes and the “manager” calls me all angry like what the ... im wasting my money on this oven with wheels and you are getting angry at me? Wow!!!! I took my car with three!!! Three!!! Different mechanics and they saw my car overheating!!!
Juan and Ryan were excellent! They both were extremely committed to helping me find my dream car, even if they had to get it from miles away! Their cars also come with warranty and theyre extremely clean and nice. Totally recommend, they will do whatever they can to help you!
Bought mine and my husbands cars from here. Both cars work amazing still and the guys here were all very professional and friendly. Would definitely recommend to friends. They didn’t try to push things like a big dealership!
Made my first “big girl purchase when I bought a clean, well taken care of vehicle at this location. Salesman, Ryan, was super helpful & attentive. After a couple days with my new car I noticed some problems w/ the steering. I took it right back to the lot & they fixed the problem at NO CHARGE. These guys were super helpful from start to finish & I am very VERY satisfied with my purchase & overall experience.
Great service ! helpful employees & very adaptable, Juan got me in the car i wanted and needed & i thank him alot 👍🏾 highly recommend!
They was very helpful and patient with me even when my bank had me on hold for hoursGreat place, people, and cars would highly recommend
I loved the service, Juan Prieto, was my Agent n did everything possible for me to drive out with my vehicle today. They have very cool deals, the vehicles are fantastic. I totally recomment this Car lot. Thank you West Star Auto group. ⭐⭐⭐
Place is awesome great prices, great service and just overall a great place to buy from I highly recommend it to anyone who’s looking for a car
Hands down the best priced and cleanest cars in the El Paso area!!! I was trying to get approved for a car pretty much everywhere else and got declined but these guys got me into my new car thank you WEST STAR AUTO GROUP!!!
Really good service Juan was very friendly and helpful when it came to choosing my Chrysler 200s and they were even able to make a deal however it did have a small crack on the radiator they were able to fix it at their expense and works better than ever!
I do not recommend this place at all. Purchased a vehicle from Frank and weeks later the check engine came on. Spoke to the dealer about it as they agreed to check it out ONLY if the engine light was on. The light would randomly turn on and off and I live an hr away from this dealership so it’s not easy for me to drive over whenever the light decides to turn on. The car then started pulling and would lose power randomly making it extremely dangerous due to the fact that I had to pull over because it would turn off completely. I then again expressed my concerns to the dealer. This was two months from the day I purchased the vehicle. He said since I didn’t purchase the extended warranty they can check it out but I would have to pay for the work done. I don’t understand how this vehicle passed their “inspection” let’s not forget Frank agreed to get my plates and registration for me and ended up sending my plates to a wrong address their for I have to wait until MVD opens up so I can file a lost registration. I am also in sales and know how the business goes but one thing you shouldn’t do is lie and cheat your customers. Very unprofessional business. Take your money somewhere else!
Amazing process and very professional staff. I would highly recommend them as they have good inventory and pricing is great!
I bought me a 2011 bmw for great price and the sales guy Ryan was a nice friendly helpfull dude.
I would definitely buy a car from this place. They are attentive, bright, and provide outstanding customer service,
100% recommend this place. For a new dealership they have really good cars. When I’m ready to get a car i would definitely get one from here.
The guys at West Star Auto Group were awesome. Made it easy for me to do business with financing options that made sense and ended up with a really great deal on a great car. Recommend them to anyone looking for their next car.
Just purchased an S3 from Ryan. He was helpful through the whole proccess. We had a few hiccups with the financing portion but it was all ironed out in a timely manner. Over all was a good experience.
Worst cars to buy with Check Engine Lights on never be able to fixed. WEST STAR AUTO GROUP LLC. CANT be trusted. Dont waste money here. WEST STAR AUTO GROUP LLC. @ EL PASO GAVE MY CAR A HUGE DENT RIGHT AFTER PURCHASED.
I should have drove the car i purchased all day, so i could have discovered what was wrong with it before i bought it. I do not recommend this place. Buying a teen her first car and feeling unsafe after an hour of driving it was not what I pictured.6 Months later car is no good. People please be careful with the vehicle you look at.
1 star due to the vehicle I purchased giving me several problems. The check engine light came on within a week and so far I have spend over $1,500.00 fixing issues the car had. I would not recommend this place to anyone.
Great inventory, awesome prices and the best customer service. Visit them you won’t regret it.
Great people and a great deal at West Star Auto, smooth transaction with Guillermo.
Got a BMW 535i with many engine problems that could never be fixed. Car broke down in the middle of the road two days after purchased and engine smoked with check engine light on. Fixed it $ 2,500 but still keep shutting off. Returned 1 week after purchased and no refunds. West Star Auto Group Terrible and swindlers. Wouldnt trust them if I were you.
Great service and customer service. I wouldnt choose anyone else! Thank you!
Bought an $ 18,000 BMW. Broke down on freeway 2 days after purchased, causing severe car accident injury. Lost both $ 18,000 with additional hospital fees. West Star Auto Group cant be trusted. Wouldnt come here if I were you.
Good
Great service, fast attentive, helpful and PATIENT employees!! Wouldnt go anywhere else in El Paso!!!
Engine and dead battery lights on two days after purchased. WEST STAR AUTO GROUP is the worst dealer to get cars. Paid more than $ 1,600 to repair and still not working. NOT recommended
Great customer service!
Amazing service!
Great job
Great customer service and inventory!!!!!
Thanks for the BMW!
Bad cars.
Excellent attention, very good sellers and very friendly
Excellent service I recommend it
Very bad. Lots of Problems. Pinchi Madre West Star Auto Group LLC @ El Paso
Excellent very ethical treatment congratulations
Excellent attention