We just bought our new F250 Tremor. My gratitude goes beyond words.... The owner Philip, his brother Patrick and the whole staff were amazing. We felt part of a family and we got the best deal ever!They dont sell just cars. They give you a positive experience.They are really amazing, people with a big heart who truly care for you.Just a fabulous experience! Thank you Phil from the bottom of the heart... Eli & Gianni

After receiving a coupon in the mail from Kelleher, I called and scheduled an oil change. The coupon had my make and model of car and said that I was due for an oil change. They mentioned on the phone to just make sure I brought it in. After getting the oil change and going to pay for it, I was told that it was going to be $30 dollars more then what the coupon was saying. I asked the lady that was charging me about it and she told me I would need to talk to the service department. In speaking with the service department, I was told that my vehicle took full synthetic oil and that that was more expensive. I explained that I was confused as to why I would get a coupon in the mail with information about my exact make and model of car. If you know the car I drive, why would you send me a coupon that I cant even use? At the time, I didnt know what kind of oil it took because I always just take it in. I didnt think twice about it not being able to be used because on the coupon it had my cars information. I was told that I should have known that the coupon didnt apply to my car because of the oil type. I asked with they would even send me a coupon with my vehicle information on it, if they knew I couldnt use it because of the oil type. The service desk guy told me that I should have known better and to take my car to Yakima the next time I want my oil changed and that I should never bring it to them again. I was dumbfounded after he said that. He got his wish. I will never buy a vehicle from here and you can bet that I will tell people this story every chance I get. I went in just wanting them to honor the coupon they sent and ended up never wanting to go there again.They ended up refunding me for the entire cost of the oil change. I am still confused as to why when I only every asked to pay the advertised rate I was sent. I never once asked for a free oil change.After all of this, they are still sending me coupons. At least this one is a generic 15% off instead of for a specific oil change. Although mine went straight to the trash, hopefully it will help the next person avoid all these problems.

We had to stop in Ellensburg for emergency car repairs. Colby in the service department worked us in and within an hour we were on our way again. We really appreciate the service we received on our vehicle but also was extremely impressed with their customer service! Colby even recommended the Palace Cafe for breakfast! It was a double win for us!Thanks again guys!Jim and Francine

Bad experience with diagnosing an issue, and it turned out to be a different problem. Got charged 15 hundred for the job that was not main issue. If diagnosis would had been done properly, I would had not agreed to it. The problem was not fixed. Very disappointed with their service and when I informed them about the misdiagnosis, the service manager(Fred Mendoza) became defensive. Not very good customer service. No buen servicio a el cliente! No regresare/I will not return, and I will pass on the message to friends and community members.

Great employees! Good reliable highly trained mechanics! Good knowledgeable sales staff! Great value and pricing! No games played! Great deals, no need to go to bigger cities or dealers where they need higher profits, to pay more staff and more overhead!!! Give Kellehers a chance and get a good deal!!!

These guys are great. Fred in service has seen my truck twice in the last 6 months. His team is great and his devotion to service is apparent. Thank you!

We bought our SUV here and we were so satisfied we returned six months later to cosign for our daughters SUV! No high pressure salesmen. Very courteous. Very friendly. Answered all questions honestly. Will return when were ready to trade in our truck for a new one!!!

I always take my car here because they give the best service.

Great experience! Pat Kelleher and his Team are fantastic!

Just purchased a truck from Kelleher Ford. The customer service is outstanding. Matt, our salesman, is a great guy. Very helpful, kept in contact with us through our decision making and priced the truck very well. Historic dealer, not frilly or fancy which is the reason I felt comfortable there. Highly recommend. I drove past probably 300 other dealers to buy my truck there and Id do business again someday when we need another car. Thanks to Matt and the Kelleher Ford family.

Excellent service, super friendly,Hands down nicest place Ive gone to, prices are fair(within reason)will definitely be bringing my focus in for service

Fast service! Went the extra mile to get us back out on the road! Thank you!

Kelleher Ford is the real deal! Jack is a fantastic salesman and treated me very well, most importantly he is not a pushy salesman. He let me take my time in making decisions which made this the easiest process in purchasing a car. On the finance end Jackson was beyond phenomenal, he took time out to find me a lender that reduced my rates from 4.34% down to 3.74%. His process from start to finish is absolutely great. Thank you Kelleher Ford for a car buying experience that is as of yet unparalleled in my book. I am a loyal customer from here on out, Thank you!!

Matt Lueder set the bar across the board for a perfect customer experience. From the moment we reached out with a brief inquiry, Matt was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking us through the entire process. Jackson also made the financial paperwork seem like a walk in the park. It could not have been more seamless and made the process very pleasant. Their attention to detail and our satisfaction was unparalleled- going above and beyond in every aspect!

Ask for Matt in Sales. He was super helpful, but not pushy. This is the kind of auto salespersonship others should emulate. Easy discussion, cared about what we were looking at (and why). The Kelleher company has over 100yrs of history, and the memorabilia throughout the building are very interesting. Great experience from start to finish, never once felt rushed into making a decision. You can tell its a family approach. Highly Recommended.

Friendly, helpful service in purchasing a vehicle, and no pressure. Thank you Matt Lueder. Well be sure to recommend you to all it friends. 👍😀

Had bad news about our older car needing a new engine, but our salesman Matt and Andy the sales manager were able to work some magic and get us into a new Escape. Grateful we were able to get some trade in credit from the car with the bad engine. Their wall honoring local veterans means a lot to us as well having many vets in our family. Kelleher Ford turned an otherwise trying morning, into a blessed and grateful afternoon! Keep up the great work!

An extremely dependable and honest service crew...

Just here working for today only reason Im here lol

We had a wonderful experience buying our 2017 Edge Titanium with our salesman Matt. He was knowledgeable and curtious never pushy. We recommend seeing Matt and Kelleher Ford for your next purchase.The Fullers

My car was having issues with the engine and sensors. This was the only auto repair place that wasn’t booked. I take it there and they work on it and tell me they cleaned the inside of it and that there was no issues with the sensor. Charge was $170. I had a feeling something wasn’t right about that but okay, fine whatever. I’m driving home from work and while on the highway the check engine light comes on and my car starts shaking. I had to pull over twice and restart the car to make it home.Update: thank you for the partial refund. For that I changed my review to 3 stars.

For me the purchase of a new vehicle was hassle free and no pressure at Kelleher. I actually enjoyed the buying process at this dealership. Nice hometown feel and genuinely nice people, or at least they put in a good show if they were hiding anything.

I’ve recently taken both my car and my husband’s to Kelleher for oil changes on separate occasions. I have young children and my husband works away from home during the week, so I I have the kids with me all the time. Both times I needed to get a vehicle home, Pat Kelleher would drive it to my home for me, extremely helpful and kind! The service department has been great, the prices are very fair and everyone is incredibly friendly. Thank you!!

NEVER AGAIN WILL GO BACK!How does a company forget to put a oil filter in a car and when I call to discuss the issue, management of the service says “there’s nothing I’m going to do about it”! I’m extremely disappointed in service here!If you want your car over charged for an oil change where they can’t even complete the easiest step go here but if you don’t go down to WENDY!Extremely disappointed of the customer service and professionalism!

Just like dealing with family! I have purchased 17 vehicles from them due to their high standards of professional service and because they take the time to get to know you and get you the vehicle that is just right. I will not go to another dealer!

Got a oil change under $40.00 in a timely manner

Great Guy at the Parts Counter, I think it was Kevin, he was the one with the awards on the wall, YOU GOT AN AWESOME EMPLOYEE THERE!!! TAKE CARE OF HIM!!!!

Great customer relations, and very reasonable rates for service! Plus, my car left with a nice bath for free. 😁

Great service, I was visiting from out of town, and needed some emergency repairs. They were able to fit me in and get me back on the road quickly.

Always excellent fast service. There is a reason I come from yakima to use them you cant compair their customer service.

I wanted to specifically say Thank You to Burt in the Kelleher Motors Service Department for everything you did to coordinate with the insurance company for the repair of the damage to my SUV. I know it was super hard & frustrating at times I’m sure. Your true dedication to your customers shines! I just wanted to make sure you received this praise because you absolutely deserve it! Thank You!

Bert is awesome in the service department. Mike is good in the parts department. But it is a dealership and one that has little competition. Prices are typically higher and some of the people are meh.

I go here for all oil changes and help with my Ford Focus. They’re very helpful, friendly and have always completed jobs before quote times.Definitely recommend!

These guys are great, the fuel line broke on my truck and they were able to work me in to get it fixed and back on the road to Tacoma. They diagnosed the problem right away and replaced the line quickly for a fair price. I definitely recommend Kelleher Motors in Ellensburg, WA. Since I was traveling, they made a special effort to help get my truck fixed so I could bring my family home from vacation.

I cannot say enough great things about Kelleher Ford. We are a Ford family. I have owned many Fords and prefer a Ford over any other vehicle. I have my Ford serviced through Kelleher. I have also purchased and sold a vehicle from them. They are always able to schedule my vehicle for service and are communicative every step of the way. If they are back logged, they call and reschedule so my vehicle doesnt just sit there waiting. When I was interested in purchasing a vehicle and couldnt get away from work to come look at it, they drove it to me. Filling out paperwork and closing on the vehicle was not time consuming and agonizing. I have purchased vehicles from other dealerships and it has taken almost the whole day from start to finish. Kelleher seems to always put the customer first and I appreciate it very much.

Excellent customer service. Being new to living full time in Eastern Washington we appreciate good, quality, dependable, and professional service! Thank you for taking great care of me and my family!

Cant speak for sales but Ill drive a bit further for service. Communication is key and my first service left a bit to be desired.

I was given a recommendation by a friend to purchase a vehicle From kelleher Ford. From the very first phone call with Phil, everything went smoothly. I ordered a 18 F350 to the exact specs I wanted and Kelleher Ford delivered the best price by multiple thousand of any dealership in the 4 western states that I had contacted. It was worth the 500 mile round trip in one day from Bend Or. I can say without a doubt I will be making future Ford purchases from these guys. Thank you again for the simplicity of this purchase.

Terrible service! Zero transparency and very unprofessional/ rude within the service department. Recommend going else where.

Thank you Phil for (General Manager) for answering the phone even before the dealership opened in the morning. Very thorough 3 hour check out for an overheating problem on my F350 diesel. Added coolant to bring level back up to normal. Everything else checked out normally. No charge. Fantastic service! Thanks.

We bought a truck there over the past two days. They were friendly. They didnt pressure us at all. They let us keep the truck overnight to see if it would fit in the garage. And besides all this, they gave us a great deal.

Coming from Las Vegas I have never seen a dealership nostalgic like this one. People were very nice, enjoyed walking around inside reading all the literature on the wall and the history of the place. Nobody harassed us or tried to be pushy in any way.

I’ve been driving from Yakima to work with Phil, Jack and the Kelleher family for almost 10 years now and purchased/serviced around 10-12 vehicles personally and for business. Service is absolutely unsurpassed and takes all the “oh god I’m dealing with a car dealer” worries out of it.

Had trouble with my truck while coming down from Snqualmie. Limped into Ellensburg. Parts dept and Service shop were great at getting the reqd parts and installing them. We were back on the road in 2 hrs. Great job, thank you very much.

Jack was great! I would buy another car from them any time!!

I have gone through Kelleher for purchase and service for 2 vehicles now and every experience has been positive. Jack Kelleher is exactly the kind of salesperson that breaks the car salesman stereotype. He is hands on but does not pressure. As with most any good purchasing experience it truely feels as if youre in the driver seat and he is simply giving direction and tips.

NOTE: This if for the Service Department only; I have not experienced the dealer side.I took my Ford pickup there to have some work that my mechanic told me had to be done by the dealer because they did not have the software/hardware to diagnose the problem. The person who helped me was very rude, condescending and unprofessional. However, I tolerated the man because I wanted the vehicle in five days and wanted to know if it was safe for my family to use for the weekend. After a lengthy conversation that included him repeatedly asking me what I wanted done (I told him repeatedly that I only wanted it diagnosed because it stalled twice at low speeds) and him saying that I did not know what (I) you are talking about and that my request makes no sense. He even went to the point of saying you and your mechanic dont know anything about these vehicles. (After about the third round of this conversation I tuned him out and just nodded my head to appease this mans ego until he was done with his naive idiotic rambling.) Finely he did give me a 10AM Friday appointment to get it diagnosed and told me it would take about one hour. Since I had a meeting that I could not skip, I showed up at 10:05 AM so I was 5 minutes late for the appointment. So I apologized for being late and the employee (not the same person) said no problem, we are unable to get to it anyway. He told me they can get to it around 10:30 or 11:00. So shortly after 1:30 PM I called - thinking that if they started late, it should still be done after three hours. I was told the guys are at lunch right now and will look at it when they come back. So a little after 4:30 (about 6 hours after the appointment) my wife went to get the pickup, when she arrived the person at the desk (Im assuming it was the first person she talked to because) he was rude and in my wifes words a total ass to her. He proceeded to tell my wife that since the pickup was brought in long after the appointment time (remember 5 minutes) and that I did not tell them what was wrong (stalled twice at slow speed) or what I wanted done (diagnose the problem so that I know if the vehicle is safe for my family). I dont know what else this gentleman told my wife, but I do know she used the terms ass, chauvinist, arrogant, and a few more words... I hope you have better service than we did if you take your vehicle here; however, I will send my vehicle over a cliff before I ever step foot in that building again.

Love their oil coupon special from the back of grocery store receipt. Great value and good service.

Went in for product recall fix. No hassles getting scheduled and completed.

Always helpful... a little more expensive than other dealerships on new cars.. but its local

We were on our trip to Seattle the day before Thanksgiving. Our check engine light came on about 15 miles from Ellensburg. So I called and explained our situation. They guy said they were pretty much done for the day. He said, “Bring it in and ask for Fred.” We did, they checked and it needed new spark plugs. They were efficient and ran more tests making sure that was the only problem that needed fixing. The staff all had a great attitude and they even washed and vacuumed the car for us. They got us back on the road in about 2 hours and off to Seattle to see our kids and grandkids! Thanks Fred!!!!

They got me in for a recall even though they were closed!

They encouraged me to work on my own car.

Taking your car or truck here you just gotta know they are going to come up with a list of problems like no other place i have been to, and their prices to fix those problems are also very high. I have not been happy with the work they did do on my car either. I will not return.

Love the teddy bear tea! thanks for a great event for the family!

Pat was great, everything was upfront, and overall was just an excellent experience.

The parts department is very helpful for me and my business.

Service department is excellent, if your buying new, shop around you will find a better deal.

Fantastic service department! Our water pump in our truck crapped out on us while traveling accross the state and left us stranded in Ellensburg overnight. The tow company dropped it off after hours so we assumed wed be needing a rental car the next day to get us home to Forks. The service department called us first thing the next morning and said they were basically booked out for about 2 weeks, but would see what they could do. They took it in right away and discovered the bad water pump. By noon, they called us and said they got it replaced and it was ready.to go. They even washed the truck. Wow. Thats great service. Thanks again to the service manager Tony and the mechanic that did the work. You guys rock.

Great service, awesome people...

VERY HELPFUL VEHICLE SERVICED PROMPTLY . HEKP FRIENDLY AND COURTEOUS.

They are awesome. Reasonable oil changes.

Love this place

Well I broke down here coming back from Yellowstone. I called on way in so they would be expecting me. Three of us camped out in the dirt lot with permission for the night. The next morning I was at the service door to get my truck looked at and they proceeded to tell me that they couldnt look at until Tuesday of the next week, it was a Thursday. Are you kidding me! Throw me a bone here. I was able to finally get an hour of diagnostic time and that was it. I was able to drive home to Bickford Ford. My truck was fixed by Tuesday. Great service Ford of Ellensburg nice try.

Excellant. Quick and curteous.

Bought a lot of cars here, always great service!

Took my truck in to get fixed they did it one minor mistake took it back fixed it in two minutes and it works fine,.....

Michael from Parts, went above and beyond, to help me, with my 2002 Ford pickup!!!Most Excellent Customer Service!!!

Terrible service, rude service department highly recommend going anywhere else.

Poor language, and lack of professionalism by fat young man hanging around cashier

Got 1 key+fob and retrieval of factory door combination, had 1 pm appointment, done at 3 pm, waited 2 hours in waiting area. $243.00

Great place to buy for sure !!

Service department is great and friendly.

You can never get stranded

Supports the community- great location

Great and efficient service.

Great service department.

Good service department.

A+

Fast friendly service!

Very straightforward and honest

Fantastic service!!!

Everything was completed as requested.

Fair honest

Great to work with!

Auto service

Family business