Very unprofessional. I was actually applying for a job at this location. 2 interviews, they were almost an hour late for both of them. Got to witness a few customer transactions during the first one. Very ghetto attitudes, calling customers racial slurs behind their backs. In the end I was told I had the job but then never called back with a start date. Probably for the best, I just wanted a weekend job for some extra cash but it would have most likely been a bad time. Yes I’ll admit I’m writing this review mostly out of spite that they promised me a job and never called back but hey, it’s a truthful review and that’s what you get for being unprofessional!

Very unprofessional! No customer service! He rolled his eyes when we said we were Sprint customers that needed to be mitigated to T Mobile

Went there to get a phone, I was waiting for 45 minutes and none of the employees even bothered address me, that’s very unprofessional. How are they gonna get more costumers if they don’t pay attention to the people who actually want to buy something.

Told me my activation fees would get waived, they did not. I opted not to take insurance, he signed me up for it anyway. Disappointed to say the least.

Great customer service. Very impressed and best prices.

T mobile was wonderful they helped us out a lot and we both are going back too get new phones with them very soon

I went in to make a payment. The man taking my payment was wearing his mask on his chin, There’s a sign on the door says you must wear a mask to enter. Well I am auto immune compromised I did not feel comfortable in the store. Employee has no concern for people entering this store. Will NOT be stopping there again

Team members were extremely helpful with getting my new phone and son’s phone set-up.

Great service on my acct for an upgrade for my daughter...

Shout out to Kevin, Jay & Pompey for being super patient and helpful with setting up my daughters phone!!

We have been T-Mobile customers for 5 years now. We were so excited when they opened a store in Ephrata. My experiences within the store have never been disappointing. Every person I have interacted with have been knowledgeable, friendly, non-pushy and just fun to talk with/do business with. Pompey, John and Kevin are three that I will steer towards anytime I’m in the store. While the experiences in the store are usually never fast, they make it more enjoyable by being polite and easy to have a conversation with. This, along side the great service we get with T-Mobile will keep us customers for a long time! Keep up the good work!!

Fantastic service

Shout out to Michael at this store. He was very patient helpful and friendly. Excellent customer service !

What happened to John Eager? John was very helpful and knowledgeable. We were very upset to hear John is no longer with tmobile.

Helpful people making switching easy. Recommend.

Great experience friendly staff

Staff is super rude and all around not helpful. Called to ask a simple question an was placed on hold without being told I was being placed on hold. Called the store back several times before someone even attempt to answer. After all of that all I hear is the person i spoke with before in the background with yelling straight attitude saying she answered my question and that i hung up on her! If I so called hung up on her the call wouldnt have continued on my end.

When you go here ask for John. He was awesome! He answered all our questions and gave us the best deals. Great customer service, I would definitely recommend!

Very friendly and helpful staff! Although I left T-Mobile, I would likely be coming back. Most of the issues probably had to do with the cheap phone I got. They have good deals and good plans. I just need to see good reception when I get a better phone.

John Eager was very helpful and answered all questions and patiently resolved all issues.

Amazing store. Everytime I come here I have a fantastic experience. Nick and Jon are the best employees I’ve ever dealt with and always go above and beyond to help me out.

We had been to TMobile stores and talked to people on the phone about an issue we were dealing with for 2 months. We were on the brink of switching phone carriers altogether until we talked to these guys. Pompey was incredible to work with. He was understanding, patient, knowledgeable, and willing to go to bat for us with corporate. I will never go to another TMobile store besides this one!

These guys were very helpful! I recommend everybody come see John E and Pompey. Fast and reliable customer service! 10s all around.

Adryana was EXTRAORDINARILY patient! I had lots of questions and she answered all and gave me solutions to help my whole family with all our individual needs. A gifted and very adept sales woman! What gained our respect was we provided her with a challenge and she had great patience to work with us and show us ALL the possible plan variations we were curious about. She went the extra mile and made us feel like we were welcome and not like we were an annoyance! Our superb customer service experience continued with John two days later. John was equally enjoyable and quite jovial to work worth on what can often be a tedious experience when changing an account to open a new one. John was humorous and stayed until after the store closed to get our phones backed up.OUTSTANDING EPHRATA T-MOBILE SERVICE!

10!!Jonathan was very supportive and answered all our questions and even helped us set up the phones and walked us through the whole process without a problem and walked us through the phones step by step. We had a lot of questions for Jonathan and he happily answered them all! 10 out of 10 for Jonathan!

Had a great experience with Mobile Expert Nick. Helped me with my phone part. Rest of staff were kind and outgoing while I waited for my service to be completed

John Eager was a friendly guy and offered me a promotion for an iPhone 11 if I add a phone to my line. I did so but the next few months we started noticing the bill was a lot more then regular. Turns out we were getting charged $60 extra a month because John didn’t do the promotion right

So appreciative of Adryana! She set up my phone and was super quick about! 5 stars all the way!!

So we came to T-Mobile to get my wife a phone for her job and John eger John with an H was very helpful and he had all the answers we needed and he was able to take care of us in a timely manner and we have everything working and were very very happy thank you

Working with Nick was a breeze and made the process super simple. Would recommend to anyone looking to purchase a phone!

Excellent customer service, the staff is very knowledgeable and engaging they have great deals especially for anybody switching we signed up a family plan for a free line of service with that deal and a few free phones as well.. will definitely recommend this store to everyone I know

My sales person Adryana was totally amazing. My husband and I needed new phones set up and she was so patient changing our phones over. She was pleasant and fun to be with. I would definitely recommend her to everyone for great service. I give her a big 10 🙂. Thank you Adryana!

Great customer service. Nick was very friendly and helpful. 10/10 recommend!!!

I went to the T-Mobile store in Ephrata Pa I am a veteran and senior citizen the employee who’s name is Pompey Suggs spent extra time explaining the phones procedures until I understood. He did an excellent job, he is knowledgeable, kind and patient. I highly commend and recommend him if I owned T-Mobile he would be my top employee. Great job and thank you Pompey Suggs. Mike

Not trustworthy. I was quoted a price online by T-Mobile that prompted me to leave long time carrier AT&T and head to T-Mobile. I went to the Ephrata T-Mobile and Kevin assisted me. He was very nice and accommodating, and he said he would honor the online quote. But then he proceeded to give me free items as he stated, which would later be billed to me each month. My monthly bill was almost $80 higher than the original quote. When I went back to the store each time to have this corrected, Kevin lied to me and told me next month my bill would be right. It was not. I then asked the manager, Zach Duty, to look into this. After weeks, I called him and he stated there was nothing he could do to make this right. I am highly disappointed that I switched to T-Mobile, as I am not saving the money I thought I was, and I have worse service as a result.UPDATE: so this response on Google to my post is rediculous. The link does not work and there is no email address. I have visited the store 5 times in the past 3 months to have this straightened out, but to no avail. I am switching back to AT&T as soon as I possibly can.

John Eager was a huge help!! He really is a great good who knows whats hes doing!!

Thank you Nick and Pompey for helping me and my boyfriend out tonight with the purchase of a new phone and replacing my screen protector, you guys are great ☺️

Thank you Angel for fighting for me with customer care! For more then 2 hours! I really appreciate how above and beyond you went!Josh the store manager end up credit me because angle did everything in his power to fix the problem but he couldnt he didnt get anywhere with customer care!This store has two good hard workers! That helps there customers! Thank u again Cory Lacy😊 I am sure I wont forget me! 😅

Staff is super helpful and super professional! Adryana is very nice and I would recommend anyone to her.

They couldnt help me.

Was greated right away by Zach and Nick both very nice. We used to go to Lancaster but really love this location . Much closer to home. Very patient .

Best T-Mobile store I’ve ever worked at. All of the staff here are very kind and experienced. 10/10.

The Ephrata t mobile store was so helpful with switching over from at&t. John and Adryanna were very helpful in the process. I give them 5 stars.

John E was very helpful. Made us laugh all night. And answered all of our questions and concerns we had.

Helpful and honest and pleasure to work with John eeger (if thats how you spell it 😂)

John was a very cool guy. He treated us with respect. He gave us a good deal on a new phone .

I had a avery good experience with John Eayer. He was very patient and answered all of my questions. He was very nice

Kevin was a TREMENDOUS help in resolving several issues with my phone.Im a very happy customer!

Very knowledgeable people the manager Zak Duty quoted us what we needed and was very nice . He also went into great detail on what all is included in my plan and its cool we get netflix for free . No one else does that. I highly recommend this specific location . We are not from that area but will be back here again thanks to Zak and his associate Jon . Thanks again Tmobile

Nick was super helpful and help me get the best deal possible.

The customer service in this store is above & beyond what weve experienced at other carriers. We have worked with Ken the Assistant store Manager, who is awesome but every employee weve encountered has been engaged & helpful as well. Tmobile as a carrier is better than any other one Ive dealt with. I reccomend them to everyone!

Had a great experience with nick and will definitely refer to my friends and family!

The best Manager Mr Duty is very friendly and tries to help you in everything he can. always looking for you to leave pleased with the deal.

Adryana assisted me in getting an a10e, she Brought all my information over to the new phone and disposed of my old phone for me! Very pleased.

Until recently Id always been a T-Mobile customer. A few months ago, I decided to switch to StraightTalk, Walmarts cell phone service built on Verizons network, to save money. Yesterday, I was persuaded to restore pattern-unlock (on a tic-tac-toe board) to enhance the security of my phone, as Id been having security issues with it and my internet. This morning, called upon to repeat the pattern, I couldnt recall it. With the store empty, Kevin and Jon at Ephratas T-Mobile store (on 322WB) reset my phone, prepared it to be reprogrammed, and sent me on my way happy and nary a dollar less wealthy. Thats courtesy. Thats service. Where do you think Ill buy my next smart phone?

Some really big guy think hos name is john he smelled really bad like cat urine. And was very pushy on selling a tablet to my grandmom who said no several times. He srill put insurance on the 2 phones even after we said no we do not need insurance what for when there is a 1 year warranty on the phones he told us sbout.

Never again will I go to this store!! The guy who wanted to help me gave me attitude and didnt want to listen to what I had to say. And when I called in to talk to the manager he also gave me an attitude.

Pompey assisted us when we visited the store, I was very impressed with his customer service.

This store and the manager Kevin are the only positive aspects to write about for Tmobile. After 15 years, I left due to the worst and incompetent customer service I have ever encountered. Kevin however at the Tmobile Ephrata, PA store is kind, knowledgable, and withholds a strong work ethic. To have to deal with anyone else but him in the future, I would rather be held captive in a POW camp.

The team is awesome!!!! Felt positive engery as soon as I walked in!

Johns a nice dude 10/10 cool beans🤡👌

Jonathan did a great job for us, much appreciated!!

Jon and Zach were amazing we just switched Verizon.

Pompey [ hope I spelled his name right] the expert that helped my daughter and me was exellent..very kind and very informative.. he gave us the best deals and we got awesome deal..

Really bad experience the other day not ver knowledgeable and 2 crew members seemed like they were on something eyes were very bloodshot and smelled very different. I ended up leaving with nothing . I was going to switch over my 4 lines from sprint but it will not be at this store. Couldnt even quote my properly.

Great Service, John serve us well!

Was able to get in and out with no wait and the employees took care of me and my family like professionals. I highly recommend this location!

The guys in the store are very knowledgeable and helped us by tmobile customer service sucks sucks sucks

Great group of guys, especially Ken Sharp who is very kind and professional!

I have been to this location several times. Always helpful staff and quick service!

That Zach is very helpful and very patient with everything. Im glad i came to this location

Zach the manager is very helpful always

Amazing staff, nice and quick experience

Great location, great service, excellent staff with a wealth of knowledge ready to serve the locals of Ephrata pa and surrounding areas. Highly reccomended and they are bilingual as well.

Most knowledgeable guy Josh.All employees very friendly and polite. Will always use this T Mobile.

Very friendly help here.Very knowledgeable

(Typical 5 star response here)

John was the man, helped get everything in line for a new plan!

Come to our brand new T-Mobile location in Ephrata. My staff has over 20 years experience in the wireless industry. Come switch to the UNCARRIER.

Great customer service very helpful and friendly

Great people to work with

John was awesome.

Excellent service, very helpful staff

Great service

Wasnt there I was next door

Lies an decietfulness and trash

Great customer attention