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T-Mobile
4431 Washington Rd, Evans, GA 30809, United States
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T-Mobile
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Ja
Review №1

My wife and I had been long time Sprint customers and were now forced to switch over to T-Mobile. We did and at this store upgraded with substantial savings. The iPhone mini13s were not in stock but were delivered in two days. We changed sim cards and the phones were working. But, we had issues accessing our account to enable the return of our old phones. Derrick told us to come to the store and he would help. He spent around an hour working with T-Mobile to receive the prepaid return labels, printed them for us, scrounged some boxes and shipping pouches. He was extremely helpful and went above and beyond expectations. Derrick was very helpful and my wife and I are pleased to do business with T-Mobile at this location.

Gl
Review №2

Thanks to the Manager Michelle for really fast & professional service with what could have been very problematic. Awesome to deal with Friendly Customer Oreinted people that didnt give up on Making Sure I got the Device that best suited my needs.

St
Review №3

I went not knowing what I was going to get, but, Selina and her team were so helpful and kind and really helped me get what I wanted. She was so nice and personable and made some of the wait time for my downloads go by so fast! Thanks for a wonderful and seamless exp!

Jo
Review №4

My wife and I c ame in to get a new phone and Derrick helped us out. He was fast, friendly and even told us about a deal coming up that would save us some money. This will definitely be our go to t-mobile store from now on.

ta
Review №5

Derrick has been very helpful and he’s knowledgeable with all their products. Will definitely ask for him again for my next visit. Thank you Derrick

Am
Review №6

Came to T mobile to get help recovering some data!Selina approached me and immediately started her magic!In the next 10 min. or so she thought me more about my phone then I new that’s even possible!Mind me saying I’m 53 years old woman and apparently technology is not my strong side!So everyone who needs any help with the phone or simply get a new one go and see Selina @ T mobile Evans.... simply friendly,sweet and good with magic

Po
Review №7

I got the chance to meet a lovely and caring young man.He definitely knows what he is doing and made me feel welcome as soon as I enter through the doors. Karl I just want to say thank you again and I appreciate your help today.

br
Review №8

Selina and crew were great to us. Very helpful and knowledgeable. There was a very rude customer giving them a hard time and yelling at her phone my entire visit. Selina and her co-worker were patient and kind in a time where most may have not been so cool.

HA
Review №9

The two young associates take took care me were very knowledgeable and professional. Big thanks to Karl and Selina being the respectful young adults and representing T-Moble so well.

th
Review №10

Very Smart young lady with so much patient in helping me with my phone..i am very well pleased with her service...10 stars for her

Li
Review №11

Selina was such a big help to me when I bought my new phone! I was nervous going in because I am not tech-inclined lol but she explained everything very well and didnt show any frustrations when I asked her to re-explain something or watch me do it to make sure it was right. Thank you so much, Selina! :)

Ja
Review №12

Although Selina & Derrick Assisted Me & My Wife, The Entire Staff Was Very Courteous. Staff Made Us Feel Comfortable & We Will Recommend This Store To Everyone.

Na
Review №13

Derrick was great at helping me select the right plan and helped me get a device as part of a promotion I wasn’t even aware of. Thankful for his friendly service!

Au
Review №14

Tiffany is the best! . Very helpful and knowledgeable! Didnt take me long inside the store at all. Just the sweetest personality you could ever cross paths with! Will be using this store for all my service needs!!

Jo
Review №15

Selina was the wonderful rep who helped me set up my new phone. She was so patient and kind while I learned how to use my phone. She is an awesome asset for your company. Thank you.

Ri
Review №16

Went in to add a line and was out in less than 15 minutes! Very easy process with very competent employees. Thanks to Michelle for the awesome customer service. This is my T Mobile store and one of the reasons we have been loyal customers for so many years. Great Job Crew!

Sa
Review №17

I had so much issues in the past but Selina made sure I was very well taken care of thank you

Ma
Review №18

The other evening my husband and I needed to get new phones. Selina and Tiffany both went above and beyond to help is and make the whole experience wonderful and hilarious :) thankyou bothe for being so kind and patient with all my questions. Oh! And the watch works great ;)

Sh
Review №19

Selina and Michelle are AWESOME SAUCE! They welcomed me with warm smiles (under their masks of course lol) They were very efficient and helped me with all of my needs! I will definitely be back again!

as
Review №20

Customer service was awesome today!! Thanks so much Derek!

Ap
Review №21

The best T-Mobile store Ive ever been in!!! Selina is so nice and courteous!! She was extremely helpful and fixed our issue immediately!!! Thank you so much Selina!!! Your the best!!! Clean and well lit with amazing customer service!!! Yassssss!!!

iK
Review №22

Michelle, did a wonderful job upgrading my services . Got me into iphone 12 max, i had the 8 plus . I would suggest coming to this store . Her team is great 💪🏽

Be
Review №23

Selina great. T MOBILE lucky to have her.Very helpful. I am T Mobile.

B
Review №24

Tiffany was super informative and amazingly helpful ! She helped me with my phone issues and explained how I can adjust my settings in the future. Beautiful spirit !!!!!! Thanks again, I will request her help anytime I have to go back in.

em
Review №25

Karl was very helpful in getting me switched over T-mobile, such a wonderful young man.

Je
Review №26

Very helpful people working here, gives suggestions on best choices price-wise and detail-wise. Just switched from Verizon and would highly recommend.

Je
Review №27

Karl and Selina are the best we truly appreciate all their help and expertise

Me
Review №28

Derrick was very helpful with setting up our new iPhone! Definitely happy with our visit

Ng
Review №29

I love Selina, she’s so sweet:))

Ci
Review №30

Staff is very professional, helpful.Had only positive experiences.Iam a long time tmobile customer and very pleased with their service.Great store 👏

Sa
Review №31

Yesterday I arrived to T-Mobile for a new phone. The workers gave me excellent customer service even at a busy time. Tiffany & Her manager Michelle was very helpful. If your needing a new phone please go see them.

Ta
Review №32

Super helpful team especially Karl, he helped me in everything I needed!!!

Co
Review №33

Derrick took such good care of us. He was very patient setting up our new phones and transferring us over to T mobile. I would highly recommend this gentleman and store!

Lo
Review №34

I received the best service from Michelle. I am definitely coming to this location to do all my business

Sh
Review №35

Awesome customer service. Go see this team here. Made my transition very smooth to T-Mobile.

Jo
Review №36

Awesome staff. Very helpful, friendly and informative! They are truly experts!!

Mi
Review №37

Great store! Very professional and helped my upgrade go smoothly. Thanks again!

Em
Review №38

How incredibly terrible to see two employees pull in, park and use the two places directly in front of the store. Blocking valuable spaces meant for customers. Sorry excuse for humans!

Co
Review №39

Demetrio set me up in no time flat. Best customer service around. Would recommend this store to anyone.

Sc
Review №40

Karl did a superb job helping us through the whole process

Ke
Review №41

Worked it Derrick spent hours getting us straight with new phones...Awesome service.

St
Review №42

Did out standing job.

An
Review №43

I went into the store very aggravated not with tmobile. Just in general. I was greeted by a nice gentleman by the name of jarrell. He was not only patient and helpful but by the time I left he had me laughing and smiling. I could not have got customer service like that any where else. Thanks for ypur time and help!!!!

Ca
Review №44

Great customer service by Derick!

Da
Review №45

We recently switched to T mobile from At&t. The customer service at this location has been outstanding. The sales associate Chris has gone above and beyond to ensure any small issues we have had were resolved in a timely manner. I would highly recommend this location for their amazing customer service.

Ga
Review №46

Wiked hard to fix issue

Na
Review №47

Austin and Tiffany were fantastic. They were very professional, charismatic, and helped me set up service on my apple watch. Would highly recommend this location.

S
Review №48

Customer service is horrible. Three workers would stand around to look over one another’s shoulders as one worker assists a customer. Therefore, a line of customers have to wait until one customer is done being helped because I guess common sense to have one worker to one customer is unheard of? What’s the purpose of three workers hovering over one computer with one customer when there are clearly other customers who need assistance? There isn’t seating either so expect to stand the whole time while being ignored. Guess it takes three employees, and one computer; per one customer.

Gw
Review №49

Good nd friendly service took the time to help

Da
Review №50

Dennis and Austin were awesome tonight in the store getting me setup with my plan and equipment. Exceptional service and a smile. Definitely the spot to get your plan especially with the military special. Five stars Guys!

Ha
Review №51

The customer service representative must have been new. He was very slow entering things in to place my order. The manager came over and tried to help. I had been there for 30 minutes already and they had to call another representative to fix something. I told the manager that I didnt feel like I was getting any value added for the 20$ I wasnpayong to place an order in their store. She said that I always had the choice to go online and order it. Please TMobile, shut this store down or tall to the manager. She doesnt seem like she wants to be there.

Ba
Review №52

Taylor Star did a wonderful job of helping me switch my phone over today. The experience was great. Loved working with her

Va
Review №53

Chris who works here really is a one man machine. It was obviously under staffed, but you could not help but pay that no mind because he made sure to interact and get the job done. He was helping 4 customers as once with ease. Get that man a raise!

Vi
Review №54

Came in to get an umbrella for T-Mobile Tuesday and the staff members were full of energy and hospitality! They made sure that everything is okay with our phones as we waited and told me to have a great day!

Da
Review №55

Great customer service !

Co
Review №56

Dennis and Austin were amazing. They helped and did a great job! Everything went smoothly. They were very patient and perfect. Thank you.

Tr
Review №57

Awesome help from selina

Kn
Review №58

The service from Tiffany and Michelle was amazing!

sa
Review №59

He was so amazing ! Greeted me when I came in and he was very knowledgable if the product you all sell and it was just a pleasant experience and I would recommend t mobile to other people ! Thanks

P
Review №60

I love this tmobile. They treated my family so well and made sure we were comfortable and taken care of. Julius and Austin are rockstars!

Br
Review №61

Wonderful experience. Very professional staff. Julius and Austin are awesome and knowledgeable.

Er
Review №62

Very nice people. New manager is very nice and wanted to make sure every question I had was answered.

Ch
Review №63

This is the worst run store of the three GP mobile stores in Augusta. Its run by a petty store manager who came from the food industry and knows not a damn thing bout cell phones! Her right hand is a marijuana smoking ride to customers slob who comes to work high and smelling of weed... and what type of manager gives weed as a Christmas gift to her employees?! He is allowed to take money out of petty cash as long as its replaced And not liking someone has never been a reason for insubordination! Tmobiles policy is no employee can access their own accounts or the accounts of individual they know NOT AT THIS STORE!! They access each others accounts! Give credits to family members! If I would have cussed her rude,non knowing how to talk to peoples,ass out that would have been insubordination. This is just the start....

Cu
Review №64

Tiffany was great

Tr
Review №65

Horrible they need new staff all of the black people are very unprofessional. Not being a rascist because Im black myself. Anthony k is the only reason why they got 1 star. There computers are always broken or freezes up, They need new ones and also if you want a headache or feel like wasting your day! Go right along theyre perfect at that

Pa
Review №66

Terry and Aubrey were outstanding thank you guys

J
Review №67

Always a pleasure to go there period. Fantastic experience every time.

Ri
Review №68

Worst customer service I have ever experienced from anywhere. I had ordered a replacement phone through t-mobile customer support (my note 9 has the charging issue that is common and I had explained that to them and the customer support) and had it shipped to this store. Upon arriving, Austin came (he was amazing) and helped me setup the switch to the new phone, when a woman came up and said we cant exchange your phone since it says moisture detected I asked her to check the ldi (liquid damage indicator) which she did, and I asked to see it which she refused. And said the ldi said it had seen moisture. I couldnt charge my phone to Google the ldi, but I was pretty sure that the ldi couldnt have said moisture because it has never been wet. When I got home I googled it and saw the pictures and now have proof that the ldi was not wet. And she either lied or doesnt know anything about phones. I love t-mobile but for crying outloud at least hire someone who graduated high school and/or who can at least be somewhat respectful to a customer.

R
Review №69

Always seems to take an hour or more wait here. But otherwise is good.parking in this little strip mall is tight

d4
Review №70

Saturday June,2 2018 2:25 pmI just left the store from making my phone payment. I had some questions regarding some charges that were added to my bill. Chris was the name of the tmobile expert who helped me out. He was very rude when I had questions. He seemed to have gotten very defensive. Working in the customer service field its quite common that customers will have questions. I dont know what his problem was but my experience was awful for no reason at all. He was extremely rude and unprofessional. I was being respectful and calmed the whole time even though I was upset about extra charges. He cant say I came out of character. Chris if you get to read this remember your not running the hood your working for tmobile so leave your ghettoness at home.

La
Review №71

This guys rock Dennis, Austin and Taylor just made my day! Nice, friendly and professional keep up the good work guys.

Be
Review №72

Love this team!!

Da
Review №73

Employees are not honest. I called to see if they had a phone that I wanted was in stock. The lady on the phone was polite and she responded immediately with a yes . That was a tale I should have picked up on because they didnt even check their stock or looked it up on the computer. So I drive up their from Grovetown (15mins) and I walk in the store and both the employees were not busy with anything and one was just checking the phone as the other was just doing something else and was not greeted until I broke the awkward silence. I told one of the employee (I think his name was Shelby) that I wanted a new phone (Samsung J7). The lady walks over and she told him that shell take care of me and takes Shelby to the back. Later they come out and told me that they didnt have the phone that I wanted. I told them that I just called and you informed me that it was in stock. They said that they just sold it after I called. This was a total lie because if they just sold it they wouldnt have gone to the back to see if it was in. They told me to go to another store in Martinez because it was in stock. I asked if they were sure, which Shelby responded with a yes, we are all connected. I asked if they could call before I go and sure enough when Shelby called they were out. So they were about to send me to a different store with a lie. So disappointing...

Ci
Review №74

Austin was wonderful! Work hard on fixing problem!

Aq
Review №75

Shane gave great customer service

He
Review №76

Polite and friendly staff, and while its still their job to sell you more items/features, you never feel harassed. They accept a no and seem to understand pushing further will lose them business they already have.

Ca
Review №77

Poor customer service.

Je
Review №78

My Tmobile store is the best!

Re
Review №79

Really nice staff.

Jo
Review №80

Great place, excellent customer service

Ga
Review №81

Had some problems with a rude staff member. Had problems exchanging a phone within 30 day warranty. Service is spotty at times.

To
Review №82

Derick and Mitchelle

Fr
Review №83

Great customer service

Gr
Review №84

Great bunch of people

Ja
Review №85

Great

Ed
Review №86

Lots of help

Ya
Review №87

Love it

Information
9 Photos
87 Comments
4.4 Rating
  • Address:4431 Washington Rd, Evans, GA 30809, United States
  • Site:https://t-mobile.com/store-locator/ga/evans/washington-rd-faircloth-dr-2?y_source=1_MjA3MjU4OC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 706-868-0400
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:12–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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