I just traded in my Jeep Wrangler and they gave me and incredibly fair trade in price and really worked with us to get our new Jeep Grand Cherokee. I was one of those costumers that was VERY indecisive about which vehicle I wanted but they were patient and honest which was amazing! So happy that we have continued to purchase through them. The costumer service has always been phenomenal so thank you Len and Jordan!

Jeff and Sherwood were absolutely phenomenal to help me get a loan, find a car. Their customer service is hands down the best I have ever experienced. They were polite, kind and jumped through hoops to help me obtain my goal of leaving with a safe, reliable vehicle. I cannot boast enough about how wonderful these men were and how helpful they’ve been. I will be urging all friends and family to go directly to this dealership if they ever need or would like to get a vehicle. Thank you Jeff and Sherwood!

Pretty solid service all around the salesman knew what he was talking. Also the process was smooth I came in for a truck I test drove it and shortly after I was signing a contract for a new truck and then I was on the road. Ill definitly be back if not for a new truck probably for my lifetime oil changes 😎

Jeff was great. Very knowledgeable and friendly, excellent customer service. He took great care of us while we were at the dealership.

Way too high of a price for the vehicle based on extensive online research, even with a fairbanks markup. Significantly too little for my trade-in based on NADA and kelly bluebook prices and pandemic shortage.Almost a month to get an add on to vehicle, quite a hassle.Their high price makes payment too much, especially considering vehicle will be worn out before contract financing length is satisfied.Not a good time to need to buy, especially if it is time to replace your vehicle.

Jeff Hull was very friendly and helpful. Offered great customer service and took care of our family!

Went in a few weeks ago looking to downsize my truck. After going to the other dealers in the area I was about ready to call it quits. Came to GMC Chevy Buick and met up with Len Slone. He was able to help get me everything I wanted and some. Awesome salesman, no b/s gimmicks and just cared about helping me out. Highly recommend this place.

Mr. Michael Warlick was amazing. Hands down one of the best customer experiences I have ever had at a store anywhere. He is very personable and has a great sales technique, laid everything out and absolutely knew his stuff. Did not matter what questions we came up with he had the correct answer for all of them. Made the whole experience fast and easy. 100% will recommend him to anyone I know who is looking for a vehicle. Thanks again Michael!

Len was great to work with, he kept an eye out for what we were looking for and made the process simple and easy!

I talked to the manager and tell him that my daughter has a $7,000 worth of trade in and the $3,000 cash downpayment the car full price was $20,999 her remaining balance is $16 thousand something. But he said he is not familiar with that and he cant tell me the details because Im not the buyer. 😡😡😡. Im a housekeeping but I think I can calculate.

Have left several messages and no response guess that’s them trying to make it right.Would not recommend this place.Ordered a truck from them at agreed upon price.Once the truck arrived I was told that price didnt matter now, but was much more. Buy it or not, with these features it will be an easy sale the way you ordered it.Fill out all the paperwork and as I am leaving realize the VIN number is wrong for the truck.They then charged me MORE money to take it or leave it.Have tried contacting my salesman and dealership over this issue and no response.Will be the LAST vehicle we will buy from this place!

I came in to get my oil changed and was immediately greeted by Shawna. She got me checked in and out within less than a hour. Fastest, friendliest service in town!

Amazing customer service from Jeffrey Hull! His people skills are on point! We couldnt have asked for a better person to do business with! He not only made sure we found what we were looking for, but he stayed in contact with us through the entire process. Definitely would refer anyone to come and speak with Jeff about purchasing a vehicle anytime. Probably the easiest and best experience weve had at a dealership, thanks for the amazing experience!

Jeff Hull has twice found just what I was looking for. Highly recommend him. His jokes of the day are something to look forward to……….most days. Dad jokes. 😂

Youre looking for a great deal on a new or used vehicle come see Mike warlick at Chevy of fairbanks he got me in a very nice truck even when we though it wasnt going to happen

It would be a 10 if the car was fixed the first time. Was not jazzed about having to bring it back and leave it for a week in order for it to get fixed. The loaner car you gave me took the sting away. Overall pretty happy with the service.

Andrey has been helping /assisting me for some time. As I have been looking for a new truck for a while .Very courteous and patient knowing I was not spending money that day . Until I found the truck that works for me. And yet he is still willing to help and assist me after the sale. Thank You . Now my Wife thinks she is in need for an up grade. So I will be doing some research/kicking tires. For the future >

Purchased a new encore GX and had an amazing experience. Car is the perfect size and comfy for me. Salesman Jordan Lucas was a huge help and did everything possible for me. Very organized and polite, could not have gone any better. Would recommend dealership and car to anyone debating on where to go and what to get

It took entirely too long to get a fuel pump fixed. My car sat at the dealership for over 2 weeks. I was given a loaner after 5 days of being without a car, which was nice but 5 days is too long when I purchased this car BRAND new less than 2 years ago. My car had fluids that spewed on the side and in the tire well and they didnt even bother to wash it while it sat there for over 2 weeks by the time I got it back the car washes were closed for the season. I requested a quote on tires and never received that. All around not happy with my experience.

My car buying experience was smooth and painless. Michael Warlick was patient, helpful, and made sure everything was as efficient as possible. I live in Anchorage and will make the trip to Fairbanks to do business with him again and will recommend that my friends and family do the same.

Jeffrey Hull is the man! Had a great car buying experience... just ask for Jeff when you go in!

Jordan Lucas went above and behind to get us in a brand new 2021- 1500 Chevy truck. Our entire experience was smooth and painless. He made sure we got into something that fit our family of five just right.. And we couldn’t be happier with our new truck! I can’t say enough good things. It was such a positive experience and I look forward to doing work with him and the entire team in the future. We are super satisfied and happy to be customers.

It was nice to have the mechanics talk me through the issues my truck was having and call to follow up on the repairs.

Jordan was great to work with and was very knowledgeable about the vehicle. I was out the door with a new Buick Enclave within 3 hrs., even with trading in my Jeep. Need a new car? Look him up :)

Once again Im taking the time to recognize the excellent maintenance and repair services that I continue to get year after year at Lithia Chevrolet Buick GMC in Fairbanks. That includes the essential component of an excellent Service Advisor Shana Lindsay who I have depended on for years. She is top shelf and I trust her exclusively to take care of my wifes 2008 and my 2009 Avalanche that were both purchased at this dealership. If you want it fixed right the first time with TLC, I highly recommend you go see Shana!

Great experience, got us exactly what we wanted and the sales man was extremely helpful and polite! I have gotten 2 cars with them now. Recommended.

Jeff Hull has great customer service. His ability to answer all my questions was much appreciated. If / when I want to purchase another vehicle I will definitely be back.

Len was great to work with while shopping for our new vehicle. Respectful and Courteous at all times. Very helpful. He was knowledgeable about the vehicles I had questions about and gave great advice. I would definitely shop here again and highly recommend.

Andrey Shichanin, was absolutely fantastic. Very professional and listened to what we wanted, gave us options and worked very hard throughout the whole process to make sure we were comfortable with our purchase. He made the decision easy and stress free, Highly recommend working with him.

I was able to trade in my 2019 Chevy Spark for a 2021 Buick Envision and it was a good trade in. I worked with Isaac and he was awesome. I love my new car!!!

This was my first time working with this dealership and I have to give a shout-out to the crew that made it an absolute breeze. Justin Vey, Jeffrey Hulls and Sherwood Wilson were super efficient and easy to work with. I drove off the lot with my new truck barely over an hour after I got there. 10/10 would recommend. Great service, thanks guys.

It was a very inviting experience. Everyone was nice and Ive never had a car salesman work for and with me before. Nor have I had a car salesman try to save me money before. That was an odd but amazing experience.

My spouse and I bought a truck in 2019. Our first experience was great and we loved working with Alec Eastman. He was always straightforward and so polite. Our most recent experience was horrible. Michael Warlick was the rudest car salesman we have ever dealt with. We came to sell our vehicle in August and originally worked with Alec since hes always been great. We told him we would have to think about and wanted to see what other dealerships would offer. He was super understanding and said we should could back the next day since the new books were going to drop after the weekend and the price could possibly go drastically down. The dealership wasnt giving quotes but if we came to see him the next day there shouldnt be any problems.We ended up getting quoted the same price at Ford but decided to go back the next day to work with Alec. Unfortunately we missed Alec but his fellow co-worker, Michael Warlick, said he could take care of it for us. He made us wait awhile before he finally came out and said they ended up shredding the paperwork from the night before and that they could only buy it for $3,000 less that what we originally told. We explained to him that Alec said it wouldnt be a problem and we wanted to work with Chevy even though Ford said we could still sell ours at the price discussed before. He told us then,You better go run to Ford then. He stared shoo-ing us away with his hands and continue to repeat, you better go run to Ford, Im serious. We were absolutely appalled and ended up going to Ford and had no problems. We really wanted to work with Alec Eastman but Michael Warlick made us so uncomfortable we couldnt go back to Chevy ever again.

Len at Chevy of Fairbanks is always attentive, helpful, and wonderful to work with. He’s always there with a smile and greets me no matter what and walks me over to whichever department i need no matter if it’s sales, service, or parts. All of the staff at Chevy of Fairbanks are professional and knowledgeable, I can’t imagine going anywhere else for my vehicle needs!

Jeff was an amazing salesperson, listened to what I wanted and never tried to change my mind. Would highly recommend him to my friends

Should have posted this a year ago. Our sales rep Brad was hands down the best salesman Ive ever worked with. Not only did he spend all day with my husband and I, but when the dealership wouldnt give us the $2000 for our trade in, Brad bought it for 2000 which was what our down payment was. We were blown away buy this. He said he would sell it himself and recoup his money. We were shocked when he sold the vehicle the next day for $5000, and he gave us the money. Who does that. Never have I ever seen or heard of a salesman that cared more about customer satisfaction than making money. Thank you so much Brad. We will tell this story for ever. Salesman like you are what salesman should strive to be.

Bought a 2019 Buick in 2020. Car was a fair deal. Issue is, since it was certified used, it was supposed to come with 2 fobs. Emailed salesman several times with no response. Stopped by the dealership twice, once talking to the salesman (at the time, she said yup, super easy, already have the vin, Ill get right on it, or something to that effect). To this day, about a year later, havent heard anything back. I will consider the Anchorage dealership next time I buy a GM vehicle. Im sick and tired of the well its Fairbanks, youre stuck with what you get attitude around here.*** EDIT 6/2/21: Dealer reached out to me to get me another fob. The went above my expectations to remedy the situation. With this, and the fact that the original purchase experience was good other than missing the other fob, Im switching this review from 2 to 4 stars. I would deal with them again.

Ask for Jeff Hull when you go in, if anyone can find you exactly what you’re looking for it will be him. He is quick an professional with a great knowledge of what the dealership has in stock

Theyre doing things right at this dealership. Most dealerships leave me in a bad mood but this was the opposite. The salesperson Len Slone did a fantastic job at just being friendly but not pushy helping me out with all of my questions and what to look for what kind of truck I want for the future. He really knew his stuff but wasnt arrogant like a lot of reps Ive met before.

My wife and I just moved up to Fairbanks last month, and had the opportunity to purchase our first brand new car. We had the best possible experience with Len Slone; he made everything super easy and gave us some of the best customer service we have ever had. Not only did he offer to take us to test two cars, but allowed us to set up our auto insurance, Bluetooth Audio, and gave us a full and detailed tour of the dealership. He explained all features of our new car to us in full and worked with us to ensure that we were getting the best bang for our buck. As new car owners, we were worried about being pressured into purchasing a vehicle we weren’t fully happy with. Len was completely understanding of everything we wanted, helped us find the car that we would need, and more. He was not pushy or needy, and didn’t pressure us into purchasing a car we weren’t happy with. He is the best of the best. If you come to this dealership, please request him. He will give you the best service this dealership can offer.

Mike Warlick is the best. He helped me all the way, made the process painless and got me all the available discounts I could get. He is AWESOME!

MICHAEL WARLICK IS AWESOME TO WORK WITH.

Jordan Lucas called me to trade my truck in saying they can get me what I paid for it. I drive 100 miles to make a deal and they offer 10k lower than the lowest book value for trade in. Floor manager seemed to agree that I should be happy to accept 10k below the rough trade in.

Excellent service from your Associate Mr. Isaac Hairston.

This is the second time I took my vehicle in to get a oil change and have them go over my vehicle yet again they completely missed my CV joint being completely ripped in Greece being everywhere this is the second time I brought my vehicle down the last time they told me my brakes are bad and the power steering hose was bad both of which were not and also I also had a CV joint ripped two as well they missed that the only reason why I’ve been going there is to get the oil changed since I got that with the vehicle but at this particular point I can’t seem to trust them if they’re even doing that. This is the second time it’ll be interesting to see what they say to me the third time I take it down at this particular point I really honestly would not recommend any service or anything being done to A vehicle that you have purchased from them. Thank you.

The absolute best customer service!I had bought a car from Affordable used cars and they had sold me a car priced at 11k with damages over 9k. ( they did not make me aware of the damages before I bought it, was told everything was good to go). I had continual issues with the engine and transmission right away. After taking it into Interior automotive center that affordable made me believe I had to take it to for the warranty I had purchased with the vehicle, they said everything was fine, it just needed oil. In reality, the transmission was slipping, the time chain was about to snap, there was fuel in the oil, the list went on to over 9k in damages that could have put me and my infant son in a life ending accident.Ariel and Chad were phenomenal! They were equally astounded how Affordable treated me and did everything and more to help me get my car safely on the road. Everyone on the team treated me with respect and went out of their way to apply qualifying discounts to fix the damages.Affordable didn’t save me money. It cost me money. CHEVROLET saved me money.Absolutely satisfied!

Service department has gone from one of the best in town to the worst, in May my wifes gmc was found to have a AC problem, ordered the part, by the time it came in and secluded for install Jul 6, After dropping off the car. Get informed you Freeon machine was broke the week earlier, so cant be fixed that day need to reschedule, thanks for the service advisor not lets us know love to lose work for nothing. And now after my have to call every other day to find out if she could get it fixed. Today the service advisor called to let us know that it wasnt trouble shot right and need more parts. So yet again come get your car thats not fixed and enjoy losing work. After all its only been 2 months driving in a car with no AC.

We recently purchased a Toyota Tundra from Chevy of Fairbanks. The reconditioning processes was great. Our sales person Len Slone was very helpful and answered all of our questions very well. Everyone was very friendly and courteous.

Chevrolet of Fairbanks is the place i always go to purchase vehiclesalways good service anywhere u go theregood people good company Jordan Lucas was great!!

Were looking to upgrade to a 2500 truck to pull a fifth wheel. Ive been to other dealerships who couldnt even spell RV, and Len was able to speak about all the features that mattered to me, such as pin weight and axle loading. When the right truck comes along, Lens going to be our go-to guy.

Traded in my car. Good experience overall. No hassles.

Jeffrey Hull(Jeff) did an amazing job finding me an amazing trade in deal on my car.

Great experience overall. Shoutout to Len Slone for being the best salesman I’ve ever dealt with. No pressure on buying something you didn’t want. Also, if your trading in a car they actually give you the best value without low balling you. Overall great experience couldn’t be happier!

Mr. Eastman was awesome. He was very charismatic and ensured my wife felt happy and secure in the vehicle she wanted to take home. He was patient and very helpful. Not only all of that but he stayed after closing time to ensure we went home happy!

Jeremy was exceedingly helpful and pleasant throughout our transaction. At Drop off, notification of completion, and at pick-up. His cheerful and professional manner is exactly what you hope for but not always what you get. He is an asset to your organization and I hope you recognize that.

Greater than 15 year Toyota owner. Was looking for a new truck but had not planned on looking at GMC or Chevy. A friend suggested we look at GMC in Fairbanks as he was pleased with sales and service. Consumers rated GMC and Chevy models we were interested in looking at well. We were impressed by the sales low-pressure visit and test drive. Test drive experience was better than expected. In the end, we bought a new GMC pick-up and am very happy with my experience.

I was in and out, service was fast. Made my day, since I had quite a few things to do and got them done on time thanks to this. The guy working there was hauling it getting it done, really appreciate it. Plus really knowledgeable. And while I was walking around outside, I was looking at a car, 2021 spark with the ceiling rails. I have the 2020 spark and was wondering.if I can add it to mine, sure enough one of the sales guy, African American, came out and asked if I needed help, whennI told him he said to talk to parts and I can get it done. You guys are amazing.

Generally, Ive had a good experience working with the dealership. The problems I bring to them are always solved. Getting work done is spendy, but I appreciate the level of service Ive received. In particular the complimentary ride service makes getting service way more convenient. Thanks!

Hi Walt,I have left you several messages and still not heard back from you. Your previous message stated to call to get this resolved so just wondering what the hold up might be.

Len did an excellent job describing the features of the car.

My salesperson was Carlos Parker. From the moment I met him I knew he would not only be my salesperson, but my friend. I was treated with utmost respect, he knew what I wanted and I got it! He was very knowledgeable and showed me how to use all of the features on my new Tahoe. 5 stars in my book!

Everyone was very nice and helpful with helping me get a great deal, I am very appreciative and everyone worked very fast!

Simple process to get an oil change.

Len Sloan was an all around great sales person. He listened and delivered with exceptional customer service.

Arial Ross did a wonderful job with looking into my issues with the service department. Thank you

Friendly and knowledgeable. Isaac was helpful and willing to go the extra to get us the car we wanted.

This experience was pretty good. My new vehicle had a issue. They addressed it quickly and with prompt service.

This is the second time I bought a car from your dealership. I appreciate Alecs friendly helpfulness. He is very knowledgeable of the cars there.

Len Slone is the man!!! My husband and I have never had such a great experience with customer service, especially on a life changing decision! He made sure we got the best deal we could get, told us what our options were, and was GREATLY relatable. We loved talking football with him while we waited for the process to be completed. And now we have a 2021 Blazer!!!! Thank you so much Len Slone of Lithia in Fairbanks, Ak!!!!

Hi Walt or Michael,I left several messages for Walt on telling me how he would like to fix the issue and will not leave a message explaining how. Michael has since stopped returning any forms of contact also. Keep this in mind when dealing with this place!!!

Everything went smooth, Michael showed us what we were in the market for and we feel like we got a good deal. The only thing is, post purchase communication is lacking. I emailed and followed up with a phone call with no reply or acknowledgement. That’s the reason for 1 star off.

Extremely grateful I got the advice of a sales manager here to take my vehicle somewhere else to trade in. While working a deal on a used vehicle with this dealership, the sales manager (recent hire from another dealer Im told) informed me my vehicle was worthless on his lot (air suspension) and instead of following through on the attempt to up-sell me over 8k (2017 with 60k miles) he showed me mercy and gave me the option to walk away.I took this angels advice, and drove my 2019 Ram mega cab diesel (optioned out) to Anchorage Chrysler Center, and got exactly what I was asking for (so crazy to think a vehicle under factory warranty would ever sell for 68k!).Thank you sweet prince of the car lot kingdom. Your inability to deal and willingness to turn away money has truly benefitted this growing family (not desperate though, probably the problem). We thank you for your professional sacrifice.

Fast, friendly, and informative sales people.

It was very good the guy help me get the car that I wanted and it help me get the best loan for me

The customer service at Chevy Lithia is always outstanding! They go above and beyond to get your vehicle serviced.

Great experience every time I bring my vehicle in

There is a lady that work in parts, she did not have good customer service while trying to buy a bed cover. I told her I was leaving soon so I was looking for one that I can have installed ASAP but wasn’t sure which one I wanted. She told me it’s over 16 of them, to go home and search for which one I wanted instead of simply helping me while I was in store. I told her how about we start with the ones you have in stock. She said there are 3 in stock. I said well that narrowed it down. Anyone that work in customer service, good customer service would have thought of that instead of telling me to go home and look online. If I’m coming to your store it’s because I want to buy something from you and it’s your job to sale it to me. I don’t have as much knowledge about Chevy parts than a Chevy part worker and that’s why I went there. Another reason I gave a 3 star is because I came to the dealership in the beginning of July for a recall and for my A/C to be fixed. They were not able to fix the A/C because they didn’t have a part in stock, Mark said he would call me once the part came in and a lot of people was waiting on it so it would put me behind them. Ok, no problem. I call was on the 17th Aug and instead I call the parts section and ask them did the part come in to fix my truck and they said yes it’s been here maybe it’s been some miscommunication. Let me ask Mark, the guy in parts say Mark is on the phone I will tell him to call you back hopefully by the end of the day. We hung up and I went up there because I’ve been waiting on a phone call since the beginning of July. I went in and the lady that works at the front desk on the right side in front of Mark ask me if I needed help and I told her I was waiting on a part to come in and it’s here, can I make an appointment. She was on the computer saying she didn’t see nothing saying I was waiting on a part and I told her I worked with Mark he should know. She told me let me take your number down and I will have him give you a call. I said no I’ll wait for him b/c I’ve been waiting on a call since July. Mark didn’t give me attitude or anything. He told me to come in that Thursday. It’s just the point of I’ve been calling and waiting on a call for a part to come in that’s been there from my understanding when I talked to the guy that work in parts and if I never went back up there or called parts, I would have moved to Texas already with no A/C in my truck.

Wonderful experience. Our salesman Michael Warlick was awesome in locating what we needed and would definitely recommend others to this dealership.

Great customer service, awesome service staff, Jimmy Martinez has some of the best customer service skills I’ve ever seen in my life.

Came in to look at what trucks they had that may be in my price range, and mentioned thats what my intentions were to the sales person who greeted me. Had a good time looking at one, until the end when I told the salesman for the 4th or 5th time Im not buying anything this very day. He had the nerve to tell me, unless you are ready to sign contract that very day, you do not belong on a car lot.WHO THE HELL DO YOU THINK YOU ARE?! I am there to shop what you have available, and find what is in my budget, kinda gotta go to a car lot to figure that out...not to make a snap decision on a 35k vehicle. If all of your agents are like this, I wont be back.

Vary Helpful Staff. Andre was able to find the truck that I wanted wail the selection is tight out there. Big help! Thanks

Hoping to rewrite this later, but was disappointed in the service. My husband had been by the lot and found a vehicle that he wanted me to test drive. He had talked with a salesperson prior to us returning.When we got there we went to the vehicle we wanted to look at, sat there for a bit and no one came out. That was fine.My husband went in and was told the salesperson he had spoken with was on the phone. He told the front receptionist that we would be waiting outside next to the vehicle when the salesperson became available.While we waited he texted the salesperson and didnt get a reply. After approximately 30 minutes of waiting we left.As soon as we pulled out of the parking lot the salesperson called. According to him the message about us waiting wasnt passed on to him. I had the same reason used by another salesperson when I had previously been inquiring about a vehicle on the lot.Not sure if its being used as an excuse or the reception isnt doing their job, either way service was lacking.

The last 2 times oil has been changed filter was improperly installed, loosing volumes of oil, I’ve changed oil in my vehicles all my life. Not once have I had an issue, very simple

The service was prompt, and the service advisor was courteous, however the technician for got to reset the oil life indicator, this was corrected promptly, This makes me wonder what else was overlooked in the 20 point inspection???????, are they just ramming the inspections through as fast as possible to book more time???? they already have my money as the truck has a lifetime service plan

Ariel got me in on someones cancellation so I didnt have to wait 2 weeks for an appointment. She got my truck in an out as timely as possible. She makes sure I am taken care of.

Aerial is always the person I use when I have to get my truck in the shop. She’s always so friendly.

Awesome customer service from Michael Warlick. This was the second time he helped me and he finally got me to buy a truck haha. Really cool guy, easy to talk to and the fact that he replies right away when I need more answers was a definite plus. Will recommend him to my co-workers and friends in the military coming done to Alaska. I want to say thank you to Michael and the Dealership for having our dream truck, we love it so much. Thank you! Mahalo

Dishonest dealership they tried to lie to me about the history of the truck I was going to trade in in order to buy it way under value. Worst dealership I have ever worked with.

Professional, polite and fast. Did 3 recalls and an oil change/tire rotation in 2 hours.

Really appreciated the salesperson sitting down with us to find out what we were looking for in a vehicle. And then the through walk through before test drive.

Carlos was Awesome! I needed out of a car that I couldnt get serviced locally. My family dynamics had also changed so a different vehicle was a necessity. Love my new Buick Enclave Avenir!

It took 30 days to get my transmission and front hubs repairs, and when I got my truck back, my windshield was cracked. I brought this to the attention of the staff who just brushed it off and said “well the windshield was already damaged” and “we didn’t notice that it was damaged”. The crack goes 1/3 of the way across my front windshield. I find it hard to believe that no one noticed that. I was given one excuse after another and eventually left with a fixed transmission but a broken windshield that I’ll have to replace on another day.

Carlos Parker is awesome! Can’t thank him enough for all effort he put in to getting us into a new vehicle. If I recommend anyone to Lithia I’m definitely telling them to go to him. Thanks Carlos!

It was very fast and helpful

Always quick, fast, and knowledgeable in recommending certain fixes to be applied to my vehicle. When I broke down on New Years’ Eve and had to get a rental for a week, I’m just Super happy the maintenance was able to get everything done in the workweek as well!

I was told lifetime oil change would be at an dealership upon purchase. I thought it was great for having to pick up and move in the military and thought i would be well taken care of. Everything was great until I pcsd and tried to schedule an oil change and found out it would only apply to lithia dealerships.. The nearest dealership is a 300 mile round trip. I have never felt so cheated and taken advantage of.

Salesman Len Slone was very knowledgable and helpful.

Shana was wonderful as always, got us in and out in less than hour. Keep up the great work

Isaac, your sales rep was excellent!

The entire team (sales: Carlos Parker, finance: Sherwood Wilson, manager: Justin Vey) were extremely accommodating to all our needs, answered all our questions, and researched the obscure questions we had. They greatly enhanced our car buying experience. Moreover, when we had an issue with our 2021 GMC Acadia the team listed above sprung into action.5 days after purchasing our vehicle, my wife was driving down the highway at 65 MPH when the drivetrain or transmission controller unexpectedly locked up. They towed the vehicle, repeatedly checked on my wife until she was safe. The Service team (Shana Lindsay) walked us thru what happened to the vehicle, gave us the codes, and explained what it would take to repair the vehicle. Justin made sure that we had loaner vehicle until our vehicle was repaired. At this point, we were completely satisfied. The dealership had no way of preventing this event nor could have caused the transmission to fail, but they did everything they could to make it right, and make sure we were happy.Unexpectedly the next day, Carlos (sales) called us to make sure my wife was OK, and offered a vehicle trade for a similar Acadia that was in-transit, just a different color and different 2nd row seat. At this point I knew my wife would not feel safe in the first vehicle (this is the most important reason we purchased a new vehicle) and she would always be skeptical of the vehicles reliability. We met him at the dealership, we went line-by-line down the specs sheet to make sure they were the same, and we accepted their unsolicited offer.Their friendly family-style team turned a potential catastrophic car buying experience into one of the best customer service experiences of our lives. As if the way the team took care of us wasnt enough, after purchasing the first vehicle, we paid to have a clear shield, essentially a clear vinyl sticker, placed on the front end of the vehicle. They told us they would have the same thing put on the 2nd vehicle at no cost to us.This team is truly amazing. We will continue to buy our future vehicles from them even if we are thousands of mile away. They have treated us like family and that is important to us. They will continue is get our referrals and our future business.