I probably called 10 times in the last week, left 3 voicemails, and spoke to three people directly about having their assistant manager or manager get back to me regarding my extended warranty. I never heard back from anybody. BMW of Sterling was much more helpful they got everything done for me in one day without any fuss. I recommend going to them for any of your BMW needs.

Alex is super nice and helpful. We really appreciate his help through the whole process. Alex is full of passion and very professional. We enjoyed every moment in the car buying process. Very nice guy!!!

We dealt with Alex when buying our 2022 X3. He went out of his way to help us with any questions. When we arrived to get the car, Alex had almost all of the paperwork ready for us. He was most courteous and had a lot of patience when showing you every possible thing on the vehicle which we appreciated more than we can say. You are very fortunate at BMW of Fairfax to have a knowledgeable, patient, and genuine employee like Alex.We just can’t say enough good things about him and how he handled our purchase. Norm and Shirley Kerber

The best BMW dealership in the region in my opinion. Great selection of used and new BMWs as well as other high quality used cars. They definitely hold there used vehicles to a very high standard. Interiors and exteriors are immaculate. Even if youre not in the market for a BMW I recommend taking a look at there used inventory. The staff here is very helpful and knowledgeable. Definitely recommend this dealership!

Love our X7. James Duerbeck was very helpful and knowledgeable answering our questions. He was not pushy at all trying to sell us more stuff but rather a helpful guide in choosing the best options and specs for our newly built car that we absolutely love. At the time of delivery he took his time to show us how to use all the features and did a follow up the next day in case we still had any questions. He also surprised us with lots of goodies at the time of delivery which is greatly appreciated. I have bought many luxury cars but never had a pleasant experience as this one . If you are in the market for a BMW, he is the one to go to. 👍👍

The folks at the dealership are very professional. Had a great experience getting my new X5 starting from putting in the order, getting the financing, and the delivery of the car. Petr was outstanding. So was Jaffar in arranging for the financing.I have been going there for servicing my old X5 and their professionalism convinced me to go there for getting my new car and I am very pleased with the overall experience.

This is where service is truly customer-centered. In addition to reminders regarding recommended service, scheduling is easy, tailored to fit customer needs.They complete service in a timely fashion, communicating every step of the way. Every person involved is friendly, efficient and professional. No long waits to get through to a human and, its clear, every effort is made to give you information in a way you can understand, accommodate your time while taking expert care of your car.There are no surprises, unless you consider the ease and pleasure of the process a surprise.

If thinking about a BMW, get one here! We looked for weeks and found BMW Fairfax used inventory is so much better quality than what you find at the Chevy, Toyota, and other dealers and the prices are equal if not better.All of BMW Fairfaxs used cars are in fantastic shape! (beautiful paint, interiors perfect, great tires and brakes, etc). We drove several at other dealers and they all had issues like bald tires, stained interior, weak brakes, super high miles, etc.).Alex in sales was outstanding. He was very honest with pricing and has extensive knowledge of their used vehicles. He added a personal touch, remembering how much I liked coffee and gave me a nice BMW coffee cup and small toy gift for our daughter when we picked up the car the next day.Thats something you wont see at any Chevy dealer. I will be back to buy another vehicle for myself.

A great experience. Alex was very helpful spent time with me showing me all the features. He also did a follow up call to see how things were going.He gave me his cell phone to call if I had questions. I called, He responded immediately and answered my questions. On a scale of 1-10, I would give him a 10.

Alex the sales consultant was great to work with, knowledgeable and patient. He worked hard to help me get into a new BMW and I am loving it! The sales manager was friendly and personable. They didn’t use the typical sales tactics that can turn some people away. Overall I had a great experience working with everyone at BMW Fairfax.

Hands down the best BMW dealership in Northern VA. Worth the extra drive to get better service.

Its a used car (2015) but the dealership made sure it was looked at from every angle.New tires new oil change all inspection up to date, love it!Its my 2nd car here and I will keep coming back because of : quality of customer service, price, and quality of used carsAlso, I want to mention their finance team: super courteous and would try their best to make you content and excited about your purchase

BMW of Fairfax has just made a friend and an advocate. I just had to share my experience with BMW of Fairfax. My 24 year old daughter needed a new car and she found a 2015 Honda Accord that was being sold by BMW of Fairfax. Not being a Honda dealership I had assumed they would just want to get rid of the car and us (since we were not buying a BMW), but I was so wrong. Our salesman, Nana Mensah, was super nice and accommodating. He did not treat us any differently just because we were buying a used Honda. He made my daughters first car purchase (on her own) a very pleasant experience. On top of that, Ferris (from the financing Dept.) was beyond helpful. He explained what was going on without being condescending, as I might have expected from a BMW dealership. When he found out she was a teacher, he made sure she was taken care of. My daughter got a great deal on car she wanted and I walked away wishing I could afford to buy a new BMW, just so I could work with BMW of Fairfax again. If they treat us this well, I can only imaging how they take care of BMW customers. I have no trouble recommending BMW of Fairfax. Call Nana, and tell him Josh sent you. :)

I could not be more pleased with my recent purchase experience with BMW of Fairfax. Every aspect of from initial meeting, test drive, order to delivery was extremely professional and painless. My salesman, Eric Bautista, knows his BMWs and knows how to treat a customer. His communication throughout the entire process was exactly what you would expect from a top-notch establishment like BMW fo Fairfax. He was an absolute pleasure to work with and highly recommend him if you are in the market for a BMW. I was floored by the beauty of my car - 2022 M850iX Grand Coupe, Frozen Bluestone Metallic exterior, Red/Black interior - when I laid eyes on it, and was equally impressed by the VIP delivery treatment from Eric and the rest of the staff. Thank you!!!

Very disappointed. Wanted to look at a car and the sales man said “see the car there. That’s the one, here are the keys and let me know if you questions” and he proceeded to go back into the building. Keep in mind I bought the car that I was planning to trade in from here. Different management and truly disgraceful.

We just bought our 3rd BMW from BMW of Fairfax. We’ve moved over 50 miles away since we bought our last 2 cars…but, keep coming back! The customer service team, sales/client advisor (Erick Bautista), finance manager (Ebrahim Farhanieh) and general manager (Mike Walker) all make buying a car here an easy and satisfying experience. The service department is also first rate. We really appreciate having a trouble-free car buying experience…I’m sure we will be back again!!

Out of the places we have been BMW of Fairfax has been the best thus far. As soon as we stepped out the car, we were greeted with a simple hello, how may I help you. Mr. Sam and the finance manager were awesome in helping us but also didnt pressure us as most car sales men do. We were in and out within 2.5 hrs. Great, courteous and professional! Will definitely be back for future upgrades and more!

Amazing experience no pressure from the sales person exceptional customer service A+

Short on inventory, but they had the exact car I was looking for. Low pricing compared to other area BMW dealers. Great service.

Sales rep was awesome and easy to talk to. The finance officer was also very friendly. This was a quick process and didn’t take all day! It was a wonderful experience! Thank you!

One of the best car buying experiences. Alex my salesman was wonderful and Zen in finance top notch. Although it wasn’t a expensive car they still treated me excellent. Thank you guys for everything.

It was a great experience from reception to delivery of the vehicle, Alex the sales manager was very friendly and extremely knowledgeable about the features of BMWs. He was so kind to provide us with umbrellas when we went to checkout the car for test drive in rain.I strongly recommend BMW of Fairfax, VA to anyone that are in market for BMW vehicle.

You guys were absolutely amazing! A huge THANK YOU to Karim, Brianna and Dennis for the service they provided us. Even though it was a long drive to come up there it was well worth it. Especially a big thanks to Karim for comming in early to go through the jeep to make sure its was good to go.We are absolutely in love with the jeep we got from you guys! It was better than we imagined! THANK YOU!!!

Alex Yakovlev was very polite, professional, and listened to what I wanted from an SUV in the mid-size range. Alex did a great job in explaining the features of various vehicles, was patient on test drives and helped find the SUV that matched my checklist. The trade in and purchase process went smoothly and both Alex and Jaafar were very helpful. Looking forward to enjoying my new BMW.

Great service, James Duerbeck helped to build the car that I want, I was impressed with his knowledge and experience. For some reason there was a delay with the shipment, James managed to lend me a loaner vehicle till my actual one arrived.The day the vehicle arrived, he reached out to me immediately and he made the transaction process easy and smooth. Again, I highly recommend him!

Buyer beware. Purchased a CPO approx. 1.5 years (maybe 20k miles since I’ve purchased) ago and I’ve already had a number of issues with my vehicle, conveniently (for bmw) none of which are covered by either the CPO warranty or any of the additional coverage plans that I purchased. An estimated $5k in repairs. I’ve never had an engine mount crack on this new of a vehicle. Be advised that the service centers will try to claim wear and tear on a number of items, even if those components are not excluded items in the CPO warranty document. Do your homework before purchasing a CPO from this dealership and I’d strongly advise going to another service center!

Jude and Fernando were extremely helpful and attentive. Jude provided prompt service and walked us through every detail of the car and kept us informed throughout the car buying process. His humor also made the experience enjoyable. Financing was done quickly and we received some unexpected but wonderful perks. It was a pleasure working with the Finance Officer as well. Many thanks to everyone for the great hospitality!

Petr Mastny was really great. I was looking at other brands/cars but to be completely honest he was the reason I bought my BMW. He not overly pushy and very personable. Did not come across like a typical car salesmen

Update: I recently received a check for not only the 10% I had requested but a full refund of service. I had spoken with the service manager who was very kind a few weeks back, and Im genuinely surprised at the effort made by the dealership to right the wrong by going above expectations. Thank you!I recently had my 2017 BMW 340i serviced at this dealership and it will be my last time doing business with this institution. I had new tires installed on my car a few weeks prior to my routine service (not Fairfax BMW). I went to the Fairfax dealership for numerous items; windshield wipers, oil change, filters replaced, etc. The bill was in excess of $500, and that’s after the service package paid for the ‘covered’ maintenance. Additionally, I was informed that my car needed a four wheel alignment even though this had been done weeks prior ($200+). I asked my service advisor for the measurements taken on my wheels, as my tire shop was interested in what they measured; magically, after another 30 minutes, I was informed that my car no longer needed a four wheel alignment and there was a ‘mistake’ reading the measurements. How many other customers have been duped like this? I then was informed that I should’ve received 10% off of my service, this was not suggested by my own advisor. When I called the dealership to request the discount I should’ve received, I was told that they would get right on it; one month later and I’ve heard nothing.

I was very impressed by the professionalism, respect and courteous service I received from the Salesman and Finance manager.The transaction went flawlessly.

I recently visited this location and the customer service I received was impeccable. The representative that assisted me Derrick C. was amazing. He is my sole reason for the 5 star rating. He was knowledgeable, friendly and thorough. Great job Derrick! I am very appreciative of the assistance you provided me with.

They gave me a great deal and their customer service was outstanding. I also appreciated that they don’t use the typical high pressure sales tactics. My experience with the dealership was one of the best if not the best experience I’ve had buying a car. Highly recommended!

Saw to 2 recalls & did an outstanding job washing/cleaning the car!

Alex and Ebrahim are the absolute best. They helped me find the perfect car, and did it with smiles and laughter.

Susan and I consider our buying experience at BMW of Fairfax perhaps the best ever (and weve bought a fair number of cars over the last 49 years). We dealt with four sales and finance professionals, each of whom provided exceptional service and, most of all, sound advice. This is our first experience with BMW vehicles and we valued the counsel and thoughtful consideration of our questions. There was no hard sell attitude; rather, there was a serious effort to match our stage in life, interests and preferences with vehicle options. The sales and finance procedures were efficient and our time was valued by all at the dealership. We would highly recommend BMW of Fairfax for those interested in dealing with serious professionals, who are a credit to BMW.

Nana and the rest of the team here were extremely helpful. This was the first car I bought from a dealership and they made it a seamless process.They were patient, answered all my questions and hooked me up with great pricing. Will definitely be doing business with these guys again soon

I cant recommend BMW of Fairfax enough. I just purchased a BMW X5 there and Jude, my Salesman, went above and beyond to make sure I was happy, working with my changing schedule and having the vehicle detailed and ready when I arrived and again when I picked it up having all paperwork ready saving time before my long drive South. Their car selection is second to none and I can actually say this was the first time I didnt mind paying a Dealer Fee. Thanks Jude mate. Ill be back for the M6 next year.

Best dealership experience we have ever had, ask for Dennis. He made our experience go seamlessly, we never felt rushed but very informed about our new purchase! Dennis was the best!

Horrible service. I took my new BMW for service on July 27. I agreed with the charge that they told me at the counter. later, on the same day they called me and said they made a mistake and they have to charge me more. I had no other choice. when I went to pick up my car, its body was damaged. Service manager (Konrad Malinowski) gave me his card and told me to bring it back to fix it. Since then, they are not returning my numerous phone calls.I will take legal action.

I just had my BMW 5 Series here for a major repair and I couldnt be happier with the service I received, from keeping me informed of progress, the quality of the work, or how fast it was completed. I prefer to solely work with Walid because of my previous experiences working with him, and he never disappoints, providing honest and professional service every single time. Thank you!

Excellent service and price. The easiest and most pleasant car buying experience. Great team on board! Thank you, BMW of Fairfax!

Great dealership with very competitive pricing. Ask for Jordan he is the best. Super knowledgeable, easy to work with, goes the extra mile, not pushy at all.

Excellent customer services are delivered here. Owning a car is easy, but the BMW parts and services sector in BMW of Fairfax, VA is an excellent customer service and satisfaction place.With BMW, the total product life cycle is their engine of efficiency. Get it up in the morning from the bed and schedule your maintenance and starts driving to the place. Once you get there, they have a team of expert Willing and every ready to help you. They are the best 👍.

My advisor, Karina was very nice and helpful, speed of service was good.However, again, all my personalized settings were reset in the car, which is extremely frustrating. BMW should have a way to maintain personal settings so I dont have to spend a long time reprogramming everything.

Nana the sales rep at the used lot was amazing! Helped us so much and great to work with! Love the car

After visiting another BMW dealership in the area and leaving frustrated at the sales process, I walked into BMW of Fairfax and within an hour, I had the car I wanted at the price I wanted. This was the smoothest car purchasing process I have experienced. I worked with Tom and his team and they were great, and I couldnt be happier with my new lease. If you are interested in a BMW, I highly recommend coming here.

Jude! You the man! Everything went smooth from start to finish. Great service from finance folks as well. Very professional and not your typical “pushy” used car salesman.

Hurried, poor (no explanation of trade in which your formula showed 17000 and I was allowed 15000. NO instructions avail for new car operation. Alex and Ibrahim were cordial but not as before. I was not told about the need for a policy for brakes, et cetera nor the need for an extra 2000 for wheel and tire insurance. Paper work not clear.My part is that I should have instead on item explanation and slowing down and clarity about operation. This is my third purchase at Fairfax BMW and most likely my last.

If you ever shop here, ask for Nana, he’ll take care of you. A humble, honest and kind salesmen, we knew the service given was top class. Pricing here is pro-consumer as well. I will be purchasing my next BMW here and I’m recommending this dealership for anyone living in the DMV area

I honestly dont understand how this dealer has so many great reviews. Ive been here for service 3 times and warranty issues twice. Every time Im here there is ALWAYS an issue. Either the car isnt ready as promised or the bill isnt even close to the estimate and includes other items not discussed. And good luck with having any of the Service Advisors return a call... Ive complained several times and each time I just receive double talk, lies, and excuses. I feel like the employees are but through the same training for excuses to the point where they come off slimy. I would strongly recommend going to another place for service.

This is the best car buying experience I have ever had. Before coming to BMW of Fairfax, I went to a few others places where that I tried to put me into a vehicle I wasnt happy with and didnt want. Alex knew what I wanted and helped me get into that car. Alex, Ferris and the team are very knowledgeable about all cars and very helpful. They truly made a stressful car buying experience easy and enjoyable.

My great-as-usual service advisor Laszlo Babos keeps both of my cars in good shape for the past 10+years. During my recent visits I was met and greeted by Kevin Mam who did an impressive job checking my car in for service and repair. Thank you both! I trust BMW of Fairfax service staff. The only place where I’ve been bringing my cars in for repair.

We recently purchased a BMW 530i with Alexander Yakovlev at BMW of Fairfax and it was a fantastic experience from beginning to end. Given the shortage of inventory that most dealers are experiencing, Alex custom-ordered the exact car we wanted and kept us informed every step of the way as it was scheduled for assembly, shipped from Germany and arrived in Baltimore. we got it two weeks sooner than we expected on top of everything else. Really happy with the car, with Alexander and the whole experience!

Super sales and finance persons, decent deal and the most enjoyable car purchasing experience Ive had anywhere. This is my 3rd BMW. I know Fairfax BMW has the best service from having my cars serviced there. Now I know that Fairfax Sales is also excellent!

Great experience with Sam H. at BMW Fairfax. He helped me through my decision to buy a new X3 and reviewed a lot of features and other vehicles with me that were available. He helped me get a great offer and then continued to help me after I noticed a scuff on my x3 when I got it home. Looking forward to turning to BMW Fairfax for service on my vehicle in the future.

Let me start this review by saying I first went to another bmw dealership nearby, and had a less than stellar experience.Before writing off BMW, as this is my very first BMW, i went to BMW of Fairfax. I got assigned to Neils and never turned back. Neils is a GRADE A, first class, and top of the line, car guru. His honesty, customer service and over all personality and demeanor made car buying an ENJOYABLE experience. If I could buy a new car every week, I would go to Neils in a heartbeat. Thanks for everything!

Excellent sales staff and finance team. My salesman Erick was awesome. He made my car buying process super simple and easy. Will recommend to all my friends interested in buying!

Fabulous car buying experience. Neils Ribeiro made it all very smooth and pleasant. Kept us up to date on our order and made the pick up a lovely experience!!

THEY WATER DAMAGED MY CAR! I took my car to get a brake fluid flush. They said they would take care of some recalls and that I should leave the car with them. It took them longer than they promised to get it repaired. When I went to pick it, paid my service and waited for 20 minutes, one of their managers came out and told me it would take them some more time to get my car because there was water inside and they were vacuuming it.They accepted no responsibility for it and on top of that offered to do a water check service for $200 + wherever they can make up to say that something is wrong with my car. They probably left the windows open during a thunderstorm.Just know that if something happens to your car while under their care, they will accept no responsibility whatsoever. Be warned...

I wish I could give them ZERO star. Even one start is too much for them. Unprofessional, untruthful and irresponsible bunch. Save your time and money and skip this dealership all together. They dont take any responsibility even for their own faults and errors. Its like a highway robbery!

I was leaving another dealership disappointed and was referred to this specific location. I was NOT disappointed!! JAMES worked with me; he was VERY personable, extremely knowledgeable and I instantly trusted his feedback having never met him. He was accommodating, and quite frankly a pure joy to purchase a car with. It didn’t feel like a long pressurized process. Time flew by and I’m already excited for the rest of the BMW’s I’ll have for a lifetime.

I never look forward to car servicing day unless it’s for my BMW430i and at Fairfax BMW! The service advisor, Lazlo, was such a pleasant and efficient fellow! I relaxed then a coffee and a book while they performed needed car service. They finished 30 minutes earlier than planned! Always appreciate their quality care and I highly recommend them for purchase and service!

The BMW Fairfax facility replaced the defective Air Bag on our 2002 BMW 325xi. The staff was very professional. We were greeted as soon as we arrived and assured that the defective part would be replaced within the hour. The Fairfax BMW facility is clean and efficient. The knowledgeable staff answered all of our questions. This is a top rate business.

From walking in to driving off the lot this has been the most pleasant experience I’ve ever had buying a new car (never thought I would say those words). I will with out a doubt recommend everyone I know to BMW of Fairfax.

Buying our new car from BMW Fairfax was pleasant and rewarding. Everyone at the BMW of Fairfax dealership including the BMW merchandise store were very polite and professional. It made for a wonderful buying experience. We are very excited about our new X3 Hybrid! We appreciate Driton and the entire BMW team for making this happen.

We had a very positive experience at BMW Fairfax. The showroom and offices are very clean and quiet, everyone was friendly and professional. Our sales person Sam Hawa was friendly, enthusiastic and honest. There was no slick talking, nor any high pressure pushy sales tactics. After the car we wanted to test drive was located, we test drove it alone which was great so we can assess the car ourselves without any awkwardness of a third party being present. After the test drive, Sam and the Finance Manager Jaafar created an estimated sales and payment summary and we decided to buy (a similar) car with the color we preferred. The entire process took approximately 3 hours and we are very pleased with our experience.

I made a simple oil change appt but ended up getting some untimely repairs on a few small repairs as well and I do appreciate the teams efforts and due-diligence. Also I was provided a loaner vehicle where I wasnt stuck anywhere which was immensely helpful.So Id like to thank the whole maintenance team at BMW of Fairfax!

Very professional setup, superb customer service, nice waiting area with great coffee. All in all, this is how a service experience should be!

I spent weeks searching for the right BMW 430 i x to be my first BMW. I spoke with many dealerships over the period. Alex from Fairfax was the best by far, he was not the typical salesperson who just read from the spec sheet. He explained the features of the version I was looking at. He was quick to respond and very professional to work with. Upon my arrival after a quick flight from Cleveland, I was greeted with professionalism and the entire experience was top notch. James from Finance was also great to work with, efficient and was not trying to pressure sale anything extra. This was not a business transaction, this was a memorable experience!

Frankie Johnson, my service advisor, did a fantastic & professional job of helping me to identify and timely receive the services needed for my Z-4. Everything about Frankies effort was done professionally, efficiently, and with a focus on providing the most cost effective services needed. Frankie is the best service professional that I have ever dealt with. She always is great in helping me and my family of BMW owners/drivers. Thank you Frankie. You are the best! KRS

My wife and I just moved to the Northern Virginia area from NYC and needed a new car! Erick Bautista and his team at BMW of Fairfax helped us find the perfect BMW and guided us along the way with excellent customer service (and great new area restaurant advice:)). The team here is extremely professional, personable and caring during the process, providing many options (buying vs leasing etc.), walking through various service and car model offerings. I look forward to purchasing my next BMW with this location. Great experience!

My car was delivered via tow truck with a drivability issue. Multiple technicians had looked at my car without success in resolving my car’s issues. BMW of Fairfax was able to deliver my car back to me, fully repaired, within 48 hours of delivery. I am thankful for this resolution. The service manager also got involved at my request. My only constructive criticism is communication between myself and my advisor was a little slower than I prefer.

Recently purchased a BMW 430i and was assisted by Nana. He was so patient with me as I test drove so many cars to determine which I wanted. His calm, welcoming, and helpful demeanor made it a very pleasurable experience. So happy with my purchase! Thank you so much, Nana!

I was looking a battery for my 2005 BMW but was not of the battery size and I called Fairfax BMW . The gentleman I spoke to in the parts department, his name is Richard. Was very patient and explained to me, the difference in batteries with regards to amperage size and CCC. I was blown away. He knows his stuff and generous to shere.

I’ve been to several service centers but BMW of Fairfax, particularly Frankie Johnson - my advisor is by far hands down the best. She took her time explaining all the service details and offered solutions keeping my interests in mind. Thank you Frankie!!

Purchasing my new X6 at Fairfax BMW was the best new car experience of my life. From the beginning to end I felt my concerns were heard and addressed. It is ironic that I actually ended up at this dealership after starting my purchase with a different local BMW dealership. I was finance approved and ready to purchase. My dismal experience with the previous dealership pushed me to look elsewhere after an entire week of broken promises and frustration. After 30 minutes on the phone with James Deurbeck my new X6 was on order with all questions answered and all specifications met. I am a true BMW fan and will definitely refer all business to BMW of Fairfax!

I came in for an oil change, but because of the diagnostic history David pulled from my key fob, it was not necessary. David said the vehicle would be ready in approximately 2 hours, and the vehicle was ready in just under that time. You provided the shuttle service to Mosaic, which was a nice change from waiting in the lobby. My wife enjoyed it, so thank you very much. Keep up the great work, and I look forward to seeing you at my next service.Lawrence Holmes

The experience that the staff of BMW Fair provided my wife and I during the purchase of our new X3M40i was amazing. From our initial inquiry working with Casey Iglesias, to the ordering/signing of the vehicle working with Driton Sadiku. We couldnt have asked for a better experience. While this review highlights two staff members, that is not to say that other members werent equally as professional/warm/welcoming. The entire staff did an excellent job making sure that we were well taken care of. For whoever reads this review, if you or anyone that you know is in the market for a new vehicle, BMW Fairfax is the place to go.

If I could give 10 stars, I would. The most professional, honest, and knowledgeable team here. From the moment I walked in and greeted by Dena, till the moment they delivered my car. I felt safe from COVID, everyone followed proper protocol in order to keep and make me feel safe. Everything was explained to me that needed to be done. BMW of Fairfax goes above and beyond, and I’m most grateful for their service. Thank you BMW of Fairfax. And thank you Dena for being so professional. Keep doing what your doing!

Very helpful staff. Im glad I called to follow up before I arrived, since the associate told me that the shop isnt at the same location as the dealer.I was able to arrange a ride home from the shop and and a ride back to pick up my vehicle the next day. They did a nice job on the service and washed and vacuumed my car!

Im fortunate to have an amazing Service Rep., Walid! Hes always willing to work with me to find appointments that work for my schedule, and, most importantly, consistently delivers on excellence!Great experience. Thank you!

Amazing customer service! Service representative was very responsive to my questions & provided assistance in all aspects of my visit (loaner dept, cashier) I have owned several BMWs & frequented other dealerships; this was the best experience at a BMW dealership!

From the moment my wife and I stepped on the BMW of Fairfax, we were treated like the only customers of the day. They were all very courteous, professional and had the answers for every question we had. Karim Salhi was truly the best salesman of the year. Thank you very much to the entire team!

The best car buying experience I’ve experienced in over 10 years. I normally buy only new vehicles but decided to go the used route this time. BMW of Fairfax made my buying experience amazing. Big shoutout to Mike, Rick and Zen.I initially came in with my own financing but Zen had better numbers. Definitely check with him and the options he has available before looking elsewhere.I’ve already told so many friends and family about how well I was treated at this dealership. Buying a vehicle can be stressful but Mike and Rick made the process a breeze. Customer Service is really big in my book no matter how much you are spending and they hit the mark by catering to the customer. They answered all questions, gave me info on the vehicle, detailed the vehicle inside and out and made sure I was satisfied with any imperfections on the exterior. Will be back for my next vehicle!!!The smile from behind the mask is greatly appreciated!!!!!

Updated: 08_04_21SCREENSHOT of an email sent to me by the BMW of Fairfax General Manager Mike WALKER -- SEE ATTACHEDokay clown ... pick up your car One of many examples of how I was treated by employees of Sonic Automotive owned BMW of Fairfax.----One star is still too high of praise for this dealership.

The service representative was knowledgeable and accommodating. He was proactive in ensuring I had options to choose from regarding my need for a shuttle service and loaner vehicle. He was transparent in what needed to be done, what the cost would be and how long it would take. He was up front about any unknowns as well with regard to the process of diagnosing the problem.

Thanks for being a friend and you made sure my concern is carefully looked at even though it is nature of the M Sports brake making squealing noise. Also going extra miles to clean the car, as well as the multipoint inspection. I had a tremendous moment of a customer care from you guys. Many Thanks to Elena being an excellent friend and positive attitude towards whatever I was asking about the car.

Service adviser, Kevin, provided the highest quality service Ive received at any dealership, fixed our water pump in a few hours and had us back on the road in no time

I just purchased my first BMW from BMW of Fairfax. The process was super easy and seamless. Jordan was the sales associate who went above and beyond to help me throughout the process. Thank you for the great experience!

I switched to having service done here at BMW of Fairfax because I recently moved. At first I was apprehensive about the place because it is larger than my previous service center, and I generally dont like very large service centers because I feel they are more impersonal. But I was pleasantly surprised by the personal treatment I received at BMW of Fairfax! My service advisor kept in touch with me while I waited for my repairs to be completed, and the service technician was thorough and found a potentially major issue that needed immediate repair. The process to check out a loaner vehicle was easy, and in the end, BMW of Fairfax completed the repairs a day early. Highly recommended!

This shop always takes good care of me and my car. It may not be the cheapest but its BMW and they stand behind what they do. I feel I can trust any repair recommendations and they do explain their basis for them.

I just purchased a CPO 2018 BMW 540i xDrive from Fairfax BMW, and I must say that it was the most pleasant car buying experience that I have had in many years. Certainly better that my last one from another dealer. Karim, my BMW Client Representative was a genuine pleasure to deal with, as well as everyone else we encountered. I wholeheartedly recommend that you check them out for your car buying needs. Joe Poole

The worse BMW dealership in NOVA. Do not come here unless you want to be ripped off. Beware they scam you.

Best car buying experience at BMW Fairfax! We visited BMW Fairfax an hour before closing. Our sales rep, Karim, greeted us with a “masked” smile! He was professional, personable, polite, and patient....answering all our questions. We never felt pressured to make a decision. I highly recommend going to BMW Fairfax — and Karim as your sales rep. I love my new X5!

I arrived without an appointment to have a battery replaced on my key. The service representative advised me that I was due for routine maintenance, for which I had not planned. No problem! The work could be done within 90 minutes. Much to my surprise, the work (and car wash) was done in less time. Great service, on time! Friendly assistance. And all questions answered. What more could you want?

I brought my vehicle into this facility and have received better service at a PEP Boys. I scheduled an appointment for tires and brake pads, brought my BMW there and they stated that they did not have the tires available and I had to wait until the next day. They stated that they would reassemble my vehicle and let me drive back as that was not the case. After two and a half hours, and after the service department took my vehicle apart to replace brakes, I was told that they did not have the brake pads. To add on to this, instead of a loaner, seeing that it was their mistake, they had me take a hour and a half Uber ride there and back to pick up my vehicle the next day, leaving me without a vehicle. I really expect more from BMW! Take what I say to heed and Go to the BMW in Alexandria! I will be from now on!

Thank you thank you, is all i can truly say. I was extremely stressed out about my issue with my vehicle, but my representative Shea was so helpful and made everything super simple and easy!

Mark Stout is our service advisor & is always a joy to work with. He makes us feel comfortable & happy knowing our BMW is in good hands. Him & his team provide excellent service all the time. So happy at Fairfax BMW😊

Response to BMW’s feedback:Thanks Mike Lewis for responding to my Google rating; however, you should have exercised that amount of interest when I requested Derrick, service rep, to provide me with a point of contact to whom I could escalate my concerns, and he never responded.Further, since you felt compelled to layout insignificant details of my car, I am more than impelled to provide you with relevant facts on your service center: 1) I waited in line for almost 20 minutes while a male Caucasian customer negotiated 2 discounts for his time waiting on a brake job, in which he stated his service rep promised him – my service rep wouldn’t even leave his desk to speak to me; additionally Derrick (service rep) passed me (and looked at me) twice to see other customers and never acknowledged my arrival when I was waiting in that aforementioned line to get my keys and pay; 3) when I asked to speak to him about my part, he never came up front and I was told he was held up on the phone with ‘warranty’.Sir, before you research my mileage, examine your business practices, especially now that I have your attention. I will continue to voice my concerns and deal with my matter accordingly.Very dissatisfied with my customer experience. I went in for regular service, and 30 days later, I am on the side of the road with an overheated engine. Apparently the coolant hose broke as opposed to gradually wearing down, yet their service states theydo a thorough check of coolant, hose, etc.A manager attempted to persuade me that these hoses just break, and if this was the case, why do they advertise that they do a thorough for if there are no preventative measures to prohibit a ‘break’?I feel taken advantage of and no longer trust them with the care of my car or my safety for that matter. I am also looking to get my part, in hand, to see if I can seek legal remedy behind spending an additional 1000+, 30 days after I spent that amount of money. I’m also seeking a different dealership because I want to feel safe and confident with the service and their explanation.

I had some body services performed here, they did a quality work and was impressed with with service. The staff was courteous throughout the process and provided almost daily update on the work progress.