Not the best experience. Salesperson was nice, but did not do a walk around on the vehicle. Also, delivered the car without gas. I realized the 1/4 tank too late because I took for granted that they “said” they were going to gas the car up, and I was too far down the road to turn back by the time I saw it. Car looked nice, priced right and they gave fair amount for trade. However, realized after delivery that one of the lights on the dash was a warning light requiring the car to go to the shop for repair. While it’s under warranty, TB should have addressed this warning light before sale. I was unfamiliar with the many features of the car and wouldn’t have known this by looking at it. Maybe it would have been caught in a walk around? Poor experience in Finance. Bad attitude towards his “cash” deal and when things didn’t go his way, he rushed me out and let his emotions get in the way of professionalism. 3 Stars for pricing, perks and trade value.

Timothy Morgan, I want to thank you from the deep bottom of my heart for taking care of me and treating me like family. You are simply an AMAZING sales manager who goes the extra mile to please his clients and deliver the most stellar service. I am truly humbled by your kindness and your professionalism. You are a true asset to Ted Britt Ford. Another thank you goes to Natasha, Brian, Chris and Ahmad! God bless you all.

Everyone I dealt with at Ted Britt Ford in Fairfax was knowledgeable, highly professional, straightforward, and a pleasure to work with. They also gave me a great deal on a beautiful new F-150 with no price gouging that I encountered at some other dealerships. I highly recommend Ted Britt and would not go to any other dealership.

Profesional, informative, fast and courteous service. Performed the required recall and other service items within the time that was quoted. Informed me of items that needed attention and items that could wait until the next service call.Thank you for the great customer service…

Chris at the service department was outstanding! He was honest and thorough and personally made sure my repairs were done timely and correctly!! Chris is an outstanding rep and always provided me active communication of updates and established real expectations with great detail. I never had any doubt that Chris would take care of me. I can’t express my appreciation for Chris and Ted Britt for their time and proper care. Chris diligence did not go unnoticed and I will be back for years to come because of Chris.

The service advisor Sam and Matt couldn’t of been nicer. The listened and answered all my questions to my satisfaction. The only negative remark is the way you handle loaner cars. I live over 30 minutes away and need a loaner whenever my truck needs service. Your policy first come first serve is like playing Russian roulette. I’m willing to give a credit card to have a loaner car reserved for me and to charge my card if I fail to pick it up at a predetermined day and time.

I have been a customer now for 5 years with Ted Britt Ford. I bought a Transit van in 2016. The service was 5 star and Andre my service advisor is truly the best. I always had a loaner ready when needed and the extended warranty I got covered everything durning the time I had the van. This Sep 30th of 2021 I got me another Ford F150 with everything I could wish for. Brian the sales manager gave me a fantastic trade in for my van and gave me a awesome deal on my new truck. The finance was fast and smooth. I feel safe buying again with them because I know they have my back!. Thank you again for everything.

Will Britt was very very helpful. I knew the car I wanted heading in, he did absolutely everything to make sure I left the lot in that car. Highly recommend going and asking for Will.

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people at Ted Britt of Chantilly, Virginia that don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Colin Kocinski who helped us buy our family car and walking out feeling good about it.

Ive been shopping around for a few months and got very frustrated with the bait & switch dealerships were using with their outrageous prices. I walked in to Ted Britt on a Friday afternoon and got straight, honest info without the nonsense. Walked out with a great vehicle in just a couple hours.

I stopped in mid-day because I got a message on my dashboard that said I needed an oil change. I was so grateful that they could get me in right away. I got my safety inspection and wiper blades replaced, too. I walked across the street and had lunch while I was waiting. Everyone at Ted Britt was very nice to me.

The staff at Ted Britt Ford are professional, polite and efficient. Purchasing and servicing my vehicle was easy. During the service of my vehicle the staffContacts you about the progress and you are not there for hours. They always address my concerns and I am very satisfied with their work.

This is the first time I took my Ford to Ted Britt Ford and I am more than satisfied with their service. I had Richard Wagner as my assistant service manager and he went above and beyond to take care of my SUV, it is running smooth like day one. Excellent service, courteous and in a timely manner.Five stars all the way!

I recently purchased a new vehicle and Brandon and Meryem were very helpful. They made sure the process for buying the car went as quick as possible and there was never any pressure. They also gave me a really good deal that no other dealership in the area was able to match.

The Ted Britt Service Department is a well oiled machine. I drove my car into a sheltered area, my service advisor checked me in without delay, & my car was completely serviced & ready to go within 2 hours. The waiting room was quite spacious with no crowding & the coffee was quite good. I had a positive customer service experience & will go there again.

This was my first time building and ordering a truck. It was an awesome experience. Special thanks to my sales rep Eric Suter who made the entire process a breeze. He’s very honest and transparent. I absolutely love my 2021 F-150 Lariat Sport. I will definitely be ordering my next truck from Ted Britt Fairfax!!

Sam Mitchell was extremely courteous and efficient; he completed all paperwork in a few minutes. He ensured that I was aware of what a 30K service entailed. I was able to get a loaner and the young lady reminded me about how quiet a hybrid was.Great customer service.

Everyone from sales to finance were great to work with, friendly, and accommodating. The whole process was smooth and painless. Since I had to travel a long way to get there they had all the paperwork and the car ready when I arrived. Great experience!

Customer Service was great, however the wait time was longer than anticipated. The service was excellent other than my Lifetime Summary was reset on my 2013 Ford C-Max when the battery was replaced. I’m sure there must be a way to retrieve my previous History. Any suggestions?

This is the second vehicle we bought from Ted Britt Ford Fairfax. Their customer service is exceptional. Marvin and Tim did a great job listening to our needs and went above and beyond to make it happen. Thank you! The family is enjoying the new vehicle.

We had a great buying experience today with Larry, he was sharp, got any SUV we wanted to see and never made us feel like a bother . I’m sure You may say that’s his job but we’ve been shopping around and Larry has been the best salesman we’ve come across by far, I also felt that he was honest and sincere .Now for the financing which I dreaded cause it’s always long and drawn out, not today with Peter granted our credit is excellent but he was thorough, explained everything and was quick I’d suggest this dealer in a second another plus it was very clean .

We had a wonderful experience here. Everyone was super friendly. Deal was just as stated (nothing hidden), and Frank our salesman was super helpful and professional. If the truck they had would of had more things the hubby would of wanted, we would of walked out buying 2 vehicles. Will definitely recommend them to friends and family.

My service advisor Matt Payne is exceptional! He is great to work with, knowledgeable and honest. I have sent several people to see him and is the only advisor I recommend. Overall I am very happy with the dealership and my advisor!

It was super easy to set up an appointment. I got right in and the car was ready quickly and before I returned. It’s quite a far drive from where I live but absolutely worth it. Very pleasant overall experience.

One of the easiest car buying experiences ever had. Salesman and Finance rep were easy going clear and very professional. Ill highly recommend Ted Britt Ford.

Simply a quality dealership. The salesman, Erik A, from the beginning was very responsive. The sales managers, Brian D and Jon H, were great to deal with, and Financing, Peter V, was diligent about getting the best rate to finance my vehicle. Honestly the best customer service I have experienced in quite a long time. Thanks Ted Britt Ford!!

The experience I had with the salesman Sam and Chris in Finance and Bill in Management were very helpful and professional. I would buy from them again and highly recommend them. Love my new truck. Thank you!

I had my car in for service and just want to say how great it was to work with Matt. He was kind, helpful, and accommodating. He went out of his way to assist me with scheduling, updates during the week, and repairs. I had requested a pick up as well and the driver was outstanding - very sweet, caring man.I highly suggest working with Matt, the driver, and the service department.

I love Ted Britt for and the way there clients are treated. I go in for service and it gets done correct and it gets down fast. I have purchase many trucks and many cars from them and it’s all great business. I highly recommend

Bought a hybrid F150 here and the whole experience was top notch. Excellent deal on my trade-in considering the shape it was in aesthetically. Brandon had all of our paperwork sent over electronically so we only spent an hour and six minutes to close on the truck. Thats easily the least amount of time weve ever spent buying a vehicle. We thought we would need to come back to get the bedliner sprayed in but they managed to get it all squared up before we came back. They also didnt think twice when I asked if I could get a refund on the Ford branded tonneau cover so I could go with a different option. They sent us a check in the mail and followed up to make sure we got it. All that and 0% financing for six years, icing on the cake. Highly recommend!

Purchased an f150. It was delivered with a chip in the windshield, only 1 key, and driver side seat control cover broken. Contacted sales a few times to make them aware. Sent me to service who I contact and was sent back to sales. Waiting for someone to resolve these issues and make my customer experience with Ted Britt a 5 star worthy rating.

We received excellent, courteous and timely service from our technician, Mike Gilmore, who is always knowledgeable about and perfectly addresses our needs. Thanks!

Great customer service. I was able to setup a last minute appointment to test drive a mach e and a ford mustang gt, both of which we intend to buy. Karen set us up and provided great customer service. We hope to close a deal once my 18 year old finds the perfect car & arranges financing.

I purchased a 2021 Mustang GT Premium and the sales process was professional, low-pressure and flawless. The salesman and finance team were very helpful and I would totally recommend this dealership.

We had just an enjoyable, pressure free experience buying a car with Brandon at Ted Britt Ford of Fairfax! Mark is also wonderful to work with in finance and was patient to explain all of our options and gave us his honest advice. I have never had a smoother buying experience and recommend them to everyone! I also LOVE my new Ford Bronco sport :)

Had a great experience buying from Ted Britt Ford in Fairfax. Brian Forster directed me to Brandon Woessner who was very professional and whole process done in an hour. Bought the car for a great price and no pressure tactics. Would highly recommend both Ted Britt and Brandon if you are looking for a Ford.

First rate. Fast diagnostic of problem. Ordered parts and had it repaired in a flash. Few auto repair facilities would have been able to do the same.

We are extremely pleased! We have a 2013 Ford Escape (SUV) with a door latch recall (4 doors). Dropped off Sunday night with pickup Tuesday. Helpful updates from Kristina when I phoned. We also needed an oil change, state inspection and a new battery. Great service at a fair price - they even wiped down our dashboard (ahhh)!! A much-appreciated tiny ‘extra’ as they are busy! We will definitely return the next time that we need service.

It was a great experience. Moses is a great honest salesman, very knowledgeable of the industry and the market. I was impressed by the attention to detail of the entire process by the entire staff. Chris Vanmeter made the finance process very smooth. In addition, while I didn’t have much interaction with him-the general sales Manager Tim Morgan was very helpful and displayed great customer service which is obviously evident as the remaining staff were the same, and this is a great reflection at Tedbritt’s leadership.

Today was my first experience with Ted Britt and wow! Everyone there was so kind and accommodating, especially Matt. I had to commute to work after dropping off my car and one of the workers drove me to the metro station. I let Matt know I would get to Fairfax around 6 PM, so they couldn’t pick me up, but Matt gave me a $20 credit since I would have to take Lyft to pick up my car. I had such a positive experience with Ted Britt, they have amazing customer service. I will definitely be recommending Ted Britt.

Haley Could not have been more helpful through the entire process. She took time to explain each and every detail of the vehicles we were looking at buying, spent extra time after hours to work through some things with me, and also offered her help with doing other set up items with the car. The process was so smooth and this is what every car buying experience should be like.

I had a very good experience at Ted Britt Ford of Fairfax when getting my Ford Fusions air bag recall installed.Anne from customer relations called and scheduled an appointment that went as planned.My 2012 Ford Fusion was taken right away and worked on while I waited in the customer lounge area.The service desk area was well organized, and helpful.The customer lounge area was roomy with TV and refreshments.My car was finished a little ahead of time with no hassles. The service area representative made sure that Fords service area seat covering and floor mat were removed.Well organized operation from a customer service perspective.

Awesome service. Great value. They are very accommodating and make sure the job is done right. Been taking cars here for 20+ years and highly recommend.

I came in knowing exactly what I wanted and thought things would go smoothly. I repeated my information to several different people (down payments, banking info etc). I had my title but there were issues but I was assured I was wrong. ( I wasnt, after all it was my car and my title). Going over my financials I was asked about my spouse serving in the military (I was using USAA)...ummm nope they let us girls in now too. That was troubling on so many levels as the walls bore the seals of all the branches but yet the assumption was I was a spouse. I had to ask several times for the height of the vehicle but no one seemed overly concerned about letting me know. (Size limits due to parking garage...not that uncommon for the area) I was disappointed that my business didnt seem as valued as one who would be purchasing a new car. I am giving the one Star as they had the car I wanted and decent coffee. I would have walked away had I not loved the car...looking back probably should have. Maybe it was an off day for everyone in the dealership but the more I think about my experience the more annoyed and disappointed I am.

This place is a flagship operation. I had a smooth experience buying my car and it only took about an hour. I would like to recognize my salesman Moses Quartey for providing a 5 Star experience. He is kind, knowledgeable, and professional. Best wishes for continued success!

They were fantastic! I had a tire issue and wasn’t able to get my car in before closing, but made sure the tires were in stock for me. They were great about communicating with me about the progress of my vehicle and getting me back on the road quickly and safely.

Ted Britt Ford has consistently been the best car dealership experience I’ve ever had. Not just the best Ford dealership, but the best overall car dealership experience in general.Both Will and Tim have consistently been incredible to work with and this dealership is the primary reason I why I buy Ford after Ford. I know that the experience will be smooth, they remember their customers, and they go out of their way to make a deal happens. I’ve never left Ted Britt feeling worn down because of a lengthy process.Ted Britt has earned my loyalty for life, and that isn’t easy. I actually look forward to going back. Thanks Tim, Will, and the whole Ted Britt family.

Chris Johnson was a awesome guy to work with highly recommend going to see these guys they take good care of you. Went through some hoops to get the car but we made it happen thanks. Update bought my car 3 months ago and already have issues back to back so yea dont know if Ill ever come back to this dealership or refer anyone. Sold me a piece of junk is what happen already spend hundreds of dollars in repairs on stuff that shouldve been fixed

They have the best service department that I have ever used. QuickLane is highly recommended for routine maintenance.

Great customer service. Love the new Ranger. Thank you Marvin.

Easy to schedule my service and the recall repair for my Ford Edge. Work was completed within the predicted time frame. I received a detailed report on the service on my car. I was able to have loaner car. Everything was outstanding. Thank you for the excellent service at Ted Britt Ford in Fairfax.

It was so fast and easy!! No haggling and no high pressure sales. They had what we wanted ready to go. In and out with a trade in in under 3 hours!

Ted Britt Quick Lanes is the best. Great service and wonderful customer service. Thank you to Olivia and team for making it such a seamless process!

Ted Britt Ford in Fairfax has always been clean, friendly and given me good service. I havent had one complaint in the 4 years Ive been going there for buying a car and getting the necessary services based in the service plan I purchased. Well, the one complai t is Ford quit making the Flex but that isnt their fault! 😭

I was treated very well. You have a happy camper!Wayne

Very professional, detailed and upfront with the service of my F-150. A complete review of the issues and honored things that were still covered with the warranty. Very happy with the service and the representative who helped

I brought my 2021 Ford expedition XL at Ted Britt Ford of Fairfax. The sales person, Jared, is very patience and courtesy. Helped me got the best trade in price of my 2012 Honda CRV AWD. And Mark, financial manager, provided me the best Apr rate for my new car. I am a happy camper there and I will buy my next new car there.Henry Wong

Had quite the experience at this location. Came up to location and there were no parking spots, when asking an employee where to park I just got a shrug. I test drove a vehicle(drive around the building) and wasnt pleased with the staff or management. I could hear the manager(Brian Foster) all the way down the hall saying were giving him freaking 40k for his trade in with a good amount of attitude. When I left I called back a few days later to try and order a newer vehicle and was told they werent honoring the same amount. I understand this may be a dealership that pushes cars but the attitude and lack of professionalism is disturbing. To be honest I would make the extra drive to go to a different dealership. I hope they see this too so they can change for the better. A message was sent up to upper ford corporate as well.

It was easy to set up the appointment and drop off was a breeze. At check in I was informed that there was an outstanding recall on the vehicle and they would take care of it during the regular maintenance. The Customer Service Technician said it would take a while, but since I was leaving the car, I asked them to knock it out. It took two days, but since I did not need the car, it was not a concern. They worked Saturday to get it done. I could not get to the shop before they closed on Saturday, so the technician was kind enough to lock the keys in the car and leave the receipt on the seat. I put up the car at my convenience with the work 100% complete.

I took my car here to get a state inspection and was told multiple things were wrong with my car which didnt seem right as I had just got some things fixed at a different autoshop. They told me I could leave it in the shop for the day and they would fix everything and my dad warned me not to so I left. The following weekend my boyfriend took my car in to get an inspection and suddenly nothing was wrong with it. If I had left it there for the day Im sure I would have paid thousands of dollars for things that werent wrong. Its disgusting how they scammed me because I am a young woman who went in alone. I will not be going here again.

90000 mile scheduled service on my 2014 CMax Energi was fantastic! Also needed new brakes and oil change. All finished in less than 8 hours! Very professional and courteous; 5 stars!

Brought my F-150 in for a check engine light and ended up requiring a major repair. My Service Consultant, Matthew Payne jumped on the problem and let me know that it was covered under my extended repair plan, and saved me from a big bill. I received a loaner car while the work was completed and the entire experience was smooth and painless!

They always go out of their way to help me and can usually get me in the day that I call. The customer service is always friendly and helpful.

This is my first time having my vehicle serviced here. Everyone was kind and eager to assist me. My service was originally for spark plugs and an oil change, but after the $275 labor quote to install just four plugs, (since I had already paid for and provided the plugs themselves) I decided to only get the oil change accomplished. My question is, how many hours of labor does the dealer charge to install four plugs? This application is a low mileage vehicle which does not require any wires, coil packs, or software updates and it would be great if a price breakdown could be provided.Thank you and I look forward to hearing from you.

The Service was good. My service manager Chris communicated well and was very halpfull

Having plenty of varied dealership and car buying experiences, I can honestly say Ive never had one that was as friendly, accommodating, and effortless as my experience at Ted Britt Fairfax. The staff are all incredibly friendly and helpful, even if they are not directly handling your purchase. Frank and Haley in sales were wonderful to work with. Mark in finance made the financial process effortless, less scary, informative, and even enjoyable. Though I dont live in Fairfax, I will certainly be making the short drive back gladly for future service and purchase needs.

More than a week ago, I made an appoint to get my F150 serviced and to have the dealer look over a recall issue that I had received a notice about. When I arrived today, I was told that I’d be waiting at least three or four hours. At other dealerships, I’ve never waited more than 45 minutes or an hour to get my truck serviced. I told the service rep that I didn’t want to wait four hours and I’d just get it serviced somewhere else, he pointed and said it’s still parked right there. Pretty clear that they don’t give a damn.My time is valuable to me. If yours is valuable to you, do yourself a favor and don’t bother going to Ted Britt Ford for service and repairs.

I am very disappointed in the service I received recently. I have been taking my car here for the last 3 years and with every service I am to get a 99 point inspection that I pay for to include the brake pad check, break systems check, brake hose check, brake cylinder check as well as my rotors checked. I brought my vehicle to the establishment 2 months prior and at that time I received a green light that all was clear and no services was needed on my vehicle. Recently I had to go back to the Ted Britt for an oil change and to my dismay I found out I needed 4 rotor, 4 sets of brake pads, and a brake fluid flush. Which tell me that none of the above was checked for preventative maintenance and I had to be responsible for footing the bill to rebuild my entire brake system. All because the employees did not do the job that they stated as completed.

Professional and courteous customer service! Waiting room was clean and comfortable! Ford F350 was serviced in a timely manner and returned in the same condition as dropped off! Recommend and will be returning.

Very quick and pleasant experience. 10k maintenance for my Mustang Mache. Took under an hour.

The experience was pleasant and worry free. Thanks for the good service!

Thank you to Mahlik for making this car-buying experience so pleasant and prompt. He isn’t pushy and he is very knowledgeable about the vehicles - from the engine to performance and features. Thank you to the full team for a great experience!

I am totally unsatisfied with the treatment of this Car Dealership. I purchased a used vehicle on Saturday. We were told 2 this would be taken care of and delivered on Monday.The vehicle was delivered yesterday (Wednesday). The headliner had not been fixed it was still sagging and the fire resistant fabric under the hood was ripped out instead of being fixed or replaced. After having to find accommodations for 3 days of having to get 3 people to work and school they didnt do anything they said they would do. Such a disappointment. Wouldnt spend another dime here or recommend.

We recently bought a Super Duty from Ted Britt. We live out of state so I worked with Will Britt over the phone and drove 5 hrs after we made a deal. I was very impressed with their customer service and am very happy with their ability to work with you on a great buyer experience all around. They treated my six year old during the paperwork process awesome and it was actually a fun experience. I can’t say that about most dealerships. Tim, Will and the whole staff were terrific to us.Another note: After I drove it back to Ohio I noticed a dent on the cab that we overlooked on the inspection. Will Britt just told me to get it fixed and they will reimburse me so that was very refreshing as well. No hassle! Thank you Ted Britt Ford, you will have a repeat customer!

Took my Ford escape to Ted Britt ford to have the tires replaced. Work was completed within the estimated timeframe and they also did a thorough check of other systems. Car rides great. Thanks Brian.

The guys at Ted Britt Service in Fairfax always try to help out. I have had warranty repairs and normal service work done and have always been happy with the work done and their diligence to ensure customer satisfaction. We just bought our second car from Ted Britt.....very pleased.

They did my oil change in a timely manner. In they had great customer service.

I purchased a Ford Explorer that came with a great warranty. The service department is wonderful! They were able to get me in and out quickly

Professional, knowledgeable & to the point. See Brandon W for the best most personal service. Ty so much for all your help!

Bait and switch artists. I bought three cars from Ted Britt and thought I had a deal on a fourth. I drove four hours, maybe a little more, only to find out the rebate they said was included suddenly wasnt. They tried to screw me out of another 2500 bucks. I went over to Battlefield Ford in Manassas, got a better car and a better deal. Im done with these guys.

TBF of Fairlington made our EV purchase painless, even fun. Salesperson Chris Johnson was a pleasure to work with.

I live in Maryland so didn’t want to drop off the vehicle and come back later. Zack and his team at Quick Lane got me in and out in less than 90 minutes. We are very happy with the service.

My Ford Fiesta broke down around this area, they gave me a nice rental, we’re quick to fix the issue, over all great experience!!!

The Service writer always does a great job. Richard Wagner. Service better at the dealership main building than across the street behind Wendys.

Took care of us same day when we called on a late Saturday morning. The service manager Jerod was knowledgeable, courteous and very customer-service oriented. Great communication and pleasure to work with.

Careful diagnosis of my AC problem one day and repaired the next morning. Very attentive and competent service department. This is where I bought my car so I feel confident bringing my car for service here.

The repaired and patched my wife’s tire and were very polite and professional. We were pleased with their expedience and efficiency. Thanks!

Great experience once again at Ted Britt Ford in Fairfax! Been a customer now for almost 10 years - won’t go anywhere else! Mitchell was great by the way and worked hard to find me my car - top notch salesman!

What a wonderful experience from beginning to end! Finally a dealer who appreciates my business, has reasonable pricing and really cares about old- fashioned person-to-person customer service! They completing resolved a complex issue with my 2019 Ford Explorer, kept me updated and provided me a loaner car while they fixed it. Anthony was great! I understand now why my Dad is a lifelong customer of Ted Britt Ford. Youve just created another Customer for Life! Thank you.

Awesome place to get a car! Gail was our sales representative and she was amazing! Definitely recommend her. She listens to your needs and doesn’t just show you random cars that look nice, like other dealerships do. The overall process was really fast. The financing reps were super quick and outgoing as well. I can’t remember who my finance manager was but I know he’s the “mustang guy”. 5/5 stars!

Horrible customer service. Took my Ford Fusion to this dealership to get an airbag replaced that was on recall and it turned into a disaster. When I called this dealership about the recall they were not sure when they would receive the part, which is fine. The dealership told me they would call me when the part was in. After 2 months of waiting on the part I called the dealership to ask if the part was in. The dealership had the part for over a month and never bothered to call me about the part, they never apologized for not contacting me. I asked the dealership for a loaner car to use for the day and I was promised one a week before my scheduled appointment. I arrived to drop my car off for the scheduled appointment and was told they had no loaner cars left….they gave away the loaner car that was promised to me. I’m a doctor who needs to treat patients daily in my clinic. I asked the representative about the loaner car situation and the lack of communication about the replacement part. I received no explanation for the lack of communication or the fact that I had no transportation to make it to work for the day because I planned on having the loaner car. Had to cancel my morning patients for the day as a result of having no ride to get to work.I’m glad to see that in the middle of pandemic Ted Britt Ford treats their healthcare workers and customers with no respect. Never once was apologized for this situation by Ted Britt Ford. The most upsetting part of this is the fact that my patients had to suffer as a result of lack of communication and actions of Ted Britt Ford

Fantastic dealership! Will absolutely do business with this company again.

My boyfriend & I needed a family vehicle.. he had been communicating with Frank to get us just what we needed. After many test drives & calculating numbers, Frank & his team got us into a nice ford explorer for a good price. They really took their time & listened to what we wanted & the ballpark we wanted to be in for payments which they accomplished! We are very happy with the purchase & experience!

Horrible customer service. You call and no one in the service department answers. Had to track down the tech who did not call as promised with an update and diagnosis. They claim they are busy but the real problem is a lack of professionalism and lack of communication. You are better off taking your vehicle elsewhere for service. Do not recommend at all I would leave zero stars if I could.

Ted Britt, Fairfax & especially Brian Caris in Service, are excellent to work with. Brian is always very knowledgeable, helpful, understanding to our needs & cares about doing a great job. He wants to make the customer satisfied with the work & leave happy. Brian gives helpful hints to help with maintenance of the car too. Ive been coming to Ted Britt for about 5 yrs with my Ford Edge I bought there & knew Brian also from his previous Ford employment. I highly recommend Brian Caris & Ted Britt Ford for all your Ford repair needs or to purchase a new car. Thanks again to the Ford Team! - Marilyn W., Springifield, VA

Ted Britt is an exceptional Ford dealer. Our salesman Sonny is fantastic and knowledgeable. Our finance person Mark Wise made it a seamless and quick process. Kudos to the team that helped us buy our Ford Explorer.

I couldnt be any happier with my purchase from Ted Britt Ford. From the moment that I showed interest in my vehicle to the second that I drove it off the lot the experience was nothing but perfect! The Sales and Finance Teams were very helpful, knowledgeable and pleasant individuals to work with. I will be sure to return to them for my next purchase and tell my family and friends to visit their dealership.

Sonny that works GREAT guy friendly environment trust worthy company over I must say Im a very satisfied customer

We have been servicing our Ford vehicles at the Ted Britt Quick Lane in Fairfax, VA for years. The care and service provided for our vehicles has always been top tier. And today’s service on our Expedition was again excellent. Thank you to the staff at the Ted Britt location for their friendly and dedicated assistance.

Quick Lane is a great service center. Good work at a fair price. Knowledgeable staff.