Had an amazing experience buying a car here. Thanks to Jesse and the whole team for making it as easy and enjoyable as possible.

I had a great experience purchasing a new 2021 Atlas! Landon Haft, salesman, was great. He took his time with me and answered all my questions. I did not feel pressured at all! The process of buying here was simpler than every other dealership I’ve dealt with in the past.

We took advantage of Fairfield Volkswagen’s Xpress Tuesday (no appointment required) service for an oil change. The dealership was clean and the customer service was topnotch. Nick assisted us and was great. He answered all of our questions regarding our 2019 Jetta. The staff was friendly and helpful. We appreciated Fairfield Volkswagen’s commitment to social distancing and mask-wearing. The customer waiting area and showroom were clean and spacious. We appreciated the hand sanitizer, disposable masks, individually-wrapped snacks, and bottled beverages. We loved the vintage VW Beetle and the new ID.4 EV vehicle that were on display. We received a discount at checkout and our car was washed (exterior) by request. Great dealership. Friendly staff. Good service. Thank you!

Ian and Landon went out of their way to find the right vehicle for me, negotiate a good deal and expedite the entire new car buying experience. The car was a surprise for my wife and the end result is she loves it and is also pleased with the treatment we are receiving from the dealership.

They will go above and beyond! They were so patient, understanding, and willing to help in any way they could! Jesse Klemm was awesome! Very helpful and most importantly honest. They will point you in the right direction! I will always recommend this dealership to everyone!

John Reszke was so helpful, professional, and just so friendly here! Loved how easy process was finding my son a new car and how straightforward the pricing is. We felt very comfortable and safe. Thanks so much! Awesome job!

Brought my car for an oil change. Half hour into my wait I was brought a printout recommending $2400 worth of work on my car with only 60,000 miles. Was told my tires were at 4/32nds (they weren’t) and recommended I replace them. I just had my tires checked a week ago and saw the technician measure them with a gauge then told me they were 7/32nds with “plenty of life left”. Yet my recommendation sheet listed a replacement of WHEELS and tires for $2048. I was also told both of my air filters needed replaced. I asked if they were pretty dirty and was practically told they don’t know it was based on “mileage”. I was not happy with being recommended something that might not need it so I asked to physically see the filters before I bought them. They brought out both filters 10 minutes later one of them being practically new and clearly not in need of replacement. The other one was starting to get dirty so I agreed to replace it. My service advisor was nice I just would’ve appreciated more honest and informed advice. No customer wants to unknowingly be convinced to spend $2000 for work that’s not even due or necessary. After I left I stopped to get gas and popped the hood to make sure they put everything back right and sure enough the tech left a PCV hose loose. Which wasn’t a big deal and a simple fix thankfully but didn’t inspire confidence in their quality of work.

Outstanding customer service, Liz was extremely helpful explaining to the wife about her gauges in her car. There is still good customer service out there!

I was very happy with my experience and DArco was great. We called many dealerships and by far he provided the most help. The entire process went smoothly.

Kendall was great to work with. Loved the ability to do the paper work online at home. Thanks again!

Very satisfied with our purchase and sales person, Rob. Every thing including financing went smoothly!

Landon Haft was very helpful, friendly, not pushy. Everyone was easy to work with. Definitely recommend Fairfield Volkswagen.

I always dread buying a new car because of all the bickering back and forth just to get an honest price. Well this is the first experience in all the times I have ever bought a car (there have been many!) that there was NO Bickering back and forth because it was unnecessary!!! They offered what we thought for our trade in so therefore didnt have to be disappointed there and when it came time to get to the monthly payments they were spot on for what it should have been from the get go! Honest respectable dealership!! I would recommend them to anyone who needs a vehicle! Rob Ernst was a great salesman!

If you like to have your time wasted and your car to be returned broken, I definitely recommend bringing it into the Fairfield Volkswagen. Make sure to ask for the service manager Stacy. She is amazing if you enjoy being talked down on, interrupted while speaking and then called a liar (because she couldn’t listen to anything I said before cutting me off). Honestly my whole experience was disgusting, I felt disrespected and taken advantage of. I now have to pay $1,000 in damages that just coincidentally happened to break while in the shop but were “no fault” of Volkswagen.

I highly recommend Fairfield Volkswagen. Our salesman Ian Pappenheimer was very informative and answered all our questions. It was a great experience!

My experience here was amazing. The sales rep Landon gave me all the information I needed and was a great guy. Truly a pleasure to work with.

I worked with John who made everything happen as smoothly as possible. I was in the dealership with my son for a little over 2 hours, not only did he try to get us in and out, he was very patient with the process while my toddler was there lol. I would like to thank both him and Steve for such a wonderful experience! I would highly recommend stopping by Fairfield Volkswagen, if you are shopping on the market, for a car!

Always professional and actually save me money when I ask for services that dont need to be completed.

Darco was great to work with! Super helpful, patient, and friendly.

Good, and solid dealership. Bought my last 3 VWs from them because they are straight shooters. Ask for Landen, good guy

Always a pleasure the staff here are awesome.... gets you in and out with explanations during your wait. Charles does and great job with customer service making me feel welcomed every time as well....Fairfield Volkswagen Service Rocks

Love my new Atlas. Rob Ernst was extremely knowledgeable and answered all of my questions. He was willing to work around my crazy schedule. I will be back the next time I need a car.

John was amazing. Him and his team got my wife and I in the vehicle we wanted. Buying experience was extremely easy and painful. Would recommend this dealership, and John to anyone.

Best car buying experience ever! I purchased a used Porsche online and flew to Cincinnati to pick up vehicle. Met at airport by Jesse Klemm who then drove to dealership to pick up vehicle and complete paperwork.Totally seamless!! Both Jesse and Ken Patterson were great with online and phone follow-up!

Best dealership. D’arco was the salesman. Highly recommend. As well as Ian a manager. Made a miracle happen from nothing. They brought me in to sign papers, and filled the car up again!Best place in Fairfield.

We recently bought a new Atlas at Fairfield Volkswagon. Landon was so courteous and professional. Along with all of the other staff we encountered. This was the easiest and best experience we have ever had when buying a new vehicle. If you are looking to get a different vehicle, we recommend you go see Landon at Fairfield Volkswagon.

Great experience and customer service. We went to sell our Expedition as they had the best offer. Initially we werent considering a VW, but because of the used car Manager, and salesman Darcos great attitude and customer service, we came back for a test drive. Darco worked with us on taking several cars for test drives and we ended up buying a Passat. Hands down the best experience we have ever had at a dealership, stood by the online offer for our Expedition and made the buying process of the Passat extremely quick and easy. We will be going back again!

We had a great experience at Fairfield VW. Our salesperson, Jesse, made the process easy and painless, which was so important, considering we live roughly 200 miles from Fairfield. Jesse was even available to answer questions on his day off. And we got a really great used car with dealer warranty to boot!

The sales team at Fairfield VW worked with me to help me purchase a new car on terms that worked best for me & my use of the car, and they helped me find exactly what I was looking for - these guys are the best in the Cincinnati Tri-State area. You will not be disappointed.Id like to give a special shout out to Rob Ernst. I was looking for a very specific GTI (specific color, trim level, and transmission) - and Rob was the guy that not only helped me source the car, but also helped walk me through my first time purchasing a car from a dealership.After doing my due diligence as a consumer and shopping around, I ended up going with Fairfield Volkswagen for a number of reasons - chief among which is the fact that the APR certified dealership. They will not only install a Stage 1 tune at the dealership, but will also still honor the VW warranty that the car comes with after the install.Second reason was the financing, Rob quickly got to the point and gave me an honest and fair purchase price for the car, no hassling or bargaining required on my end. Additionally, he gave me the time and space that I needed to think through my decisions. When it came time to purchase the car, Jared Goeseke in the finance department was easy to work with and even was willing to have me sign my paperwork digitally to accommodate my travel plans. He did not push any coverages or additional warranties that I felt that I did not need - he was willing to work with me to get exactly what I wanted and needed out of the deal.Fairfield VW has a top class sales team - I had a phenomenal car purchasing experience.

Jesse was amazing to work with and didn’t make us feel pressured and was honest and upfront through the whole process!Brandon was also amazing and didn’t try to force any additional options on me and worked with my budget and what I was wanting to spend.So glad to be back in a VW Jetta again!

Wonderful experience at Fairfield VW. Landon did a great job helping us into two new vehicles. Very satisfying experience.

Great experience on service I had Liz who is very knowledgeable and very friendly she made sure everything flowed smoothly and easy. Will be back and will make sure that I have her every time. She explains everything with lots of detail and makes sure you understand. The technician Nicholas did an amazing job kept my passat very clean and put everything back properly. He made sure that is fixed and I cant even tell he was in the vehicle. Im very pleased with the service.

Went to purchase a Buick Regal that was pulled up in anticipation of my visit. The salesman stared at me 3 minutes as I walked around the vehicle and only came outside when another couple pulled up. I addressed him as he stood waiting for their approach and was told I will get someone to help you. I promptly left, it felt unwelcoming and the salesman had little communication skills. My dollar is valuable and I appreciate being treated respectfully.

Just bought a new Tiguan and what a great experience. A good friend recommended I talk with them. I worked with John Reszke and Landon Haft. John, Landon and the entire staff were great to work with.

It was great working with such a professional team at Fairfield Volkswagen.My salesperson, Landon, was so knowledgeable and courteous. I would definitely recommend Fairfield Volkswagen for anyone who wants a great car buying experience.

I’d shopped VW at three other dealers before finding the exact car I wanted at Fairfield. Bob was quick and super responsive to my inquiries. The first offer I was presented was WAY better than the price on the same or similar cars at the other dealers. The car I wanted sold just before I could get into the dealership. Without having to ask, Bob told me they would find me the exact same car if I wanted. It was the easiest buying car buying process I’ve ever had. Excellent service. No Haggle. No hassle. I couldn’t be happier.

I had a great experience and bought the car I wanted. Talk to John he is fantastic.

I meet a friend at FairfieldVW. Rob and Steve were friendly and competent. They helped me get into a nice SUV and made sure I was happy with my choice. Thx Gents.George

Landon Haft is the best! He makes buying a car quick, easy, and simple! Thanks Fairfield VW

We had been to multiple dealerships throughout the day looking. Every time a salesman would pressure us to just come in, wanted to run our credit, etc. we felt like we were being hounded. Once we got to Fairfield Volkswagen, we met with John. He was no pressure, friendly, and extremely informative the whole time. Never once did he make us feel rushed or pressured. The best part was when we got there, he asked what kind of car we were interested in and what payment we were looking at, once we told him he said “good, we can work with that number, I didn’t want you to have expectations that weren’t realistic.” The reason I appreciated that is because I’ve been to dealers before where they promise you the moon, only to sit there for three hours and be told...”we can’t meet where you need to be.” John was great. So if you need a car, go here...ask for John.

Steven Haas was friendly, had a great sense of humour, and was really easy to work with. Loving the 2017 Golf Sportwagen TSI!

I havent had the car long enough to write a full review, but this is for service and safety/thoughtfulness.Service: Nick Sink worked with me a good part of the day as I test drove many cars. He helped me to find a great deal on a great car according to my wifes needs. It was great that all the cars there have QR codes that allow you to quickly pull up details such as price, warranty, and a complete Carfax report. That was a big time saver. Also, the sales manager there ran up estimated payments for me while I was out on test drive, saving me more time, and allowing me to find the vehicle that was in just the perfect price range.Safety/Thoughtfulness: Nick wore a mask, and kept a reasonable distance through the entire process. Once he found me the right car, we were able to complete all the financial work zero contact online. We needed the car unusually fast as the one we had was dying, so when they werent able to set someone up to deliver the car right away, Nick personally delivered the car after his day was over. They even did added cleaning/detailing on the car *after* the sale, and filled the tank.If youre looking for a car, and looking to buy one safely and quickly, I would highly recommend Nick Sink of Fairfield Volkswagen.

They went out of the way for me so much that I drove 4 hours to purchase a car from them and would do so again in a second. A+++ dealership and staff

Fairfield VW exceeded my expectations in every way. Landon Haft was instrumental in finding the perfect car to fit my needs. In the end, Landon and the sales team were able to find a car in stock that worked in my budget. Would definitely recommend this dealer, they worked honestly throughout the entire experience and provided ease-of-mind while making this large purchase.

The Salesman Landon and Manager Ken were very helpful and friendly throughout the process of buying a used car. I was pleasantly surprised that they were so transparent about what they had in the car and why the car was priced where it was. We ended up landing on a very fair price. I would definitely take my business here again in the future.

Efficient buying process. John and Al were great to work with. Highly recommend Fairfield VW for new or used car purchase.

This was a very unique, long distance, sales experience for me due to serious health issues. I can’t say enough about my salesman Rob Ernst, who went above and beyond answering questions, addressing my concerns and making me feel comfortable through the entire process. I was very impressed with the entire staff at Fairfield Volkswagen and would certainly recommend them to anyone looking for a new or used vehicle. Outstanding organization! Steve Storckman, Mount Carmel, IL.

Had a great experience with Steve Haas working the deal completely online. When I did come in to sign paperwork, everyone was very nice and helpful. The only issue we had was around the detailing of the car, as I’d probably say with every dealer now, just tell them not to detail it and do it on your own. Very satisfied with the experience!

The salesman, Rob, was extremely knowledgeable about the vehicles I looked at, as well as helping me understand that the financing is just math.I had a completely No Pressure experience from shopping to signing the paperwork.Jared, the business manager could not have been more patient with me and all my questions.

The service is always excellent. This was just a manufacturers recall. Have had no mechanical problems with my 2018 Tiguan. The service advisor Elizabeth Dietrich was extremely courteous and informative. I love that they also wash your car! The waiting room is always very clean and comfortable.

Got a great deal on a Dodge Challenger with great coverage to go with it. Ask for Rob he knows his stuff about cars.

Fairfield Volkswagen went above and beyond to get me in the vehicle that I wanted. Im a Volkswagen fan from day one so it wasnt a hard decision to go Volkswagen. The hardest part was deciding which color I wanted. I really appreciate the guys at Fairfield Volkswagen especially the sales team that got me in the vehicle quick as possible.

As always I had a wonderful experience with Volkswagen Fairfield yesterday. Nick More was my service Advisor . It was time for oil change but over a week I had noticed something felt wrong in the engine. I got a warm welcome from Nick Moore assuring me a complete diagnosis to identify the issue. His advice went as far as to go over repairs that are still covered by my car warranty. Eventually the problem diagnosed was under warranty coverage. I needed to leave my car and pick it up the next day.. He reminded me that I could have a temporary car to drive until my car is fixed . I declined it because I really did not need it just for 24 hours! VW kept their promise and I picked up my car at the scheduled time. It is running good! I am pleased that I bought my Passat at Volkswagen Fairfield and chose them for the regular oil service. Mr Nick Keep up your great Job serving your customers. Blessings

Both Steve (sales) and Natalie (finance) were great to work with--very friendly, professional, and efficient! I made a 3-hour drive from West Virginia for the vehicle purchase with a little bit of fear over how much the dealer would give me for my trade-in and being able to make the numbers work the way I wanted--they most certainly followed through on their word and made the trip worthwhile! Love my new 2018 Ford Explorer Limited!

Steve Haas helped us get a 2020 Tiguan. The experience was so easy and pleasant. We handled almost everything over text and email. He was very responsive and 100% honest. Our whole experience with Fairfield Volkswagen was consistently great. No games, no tricks, no pressure. This is the way car buying should be!

Rob Ernst got me in and out in less time than it takes to get through the line at Chick-fil-A. Most of the transaction took place via phone and when I got to the lot everything went extremely well. I left so fast I forgot to clean out a small compartment in my trade-in. Excellent service, very Covid conscious and safe. Kudos

Great experience! Had been researching leasing a Tiguan, features, pricing etc and had a price/deal in mind and was ready for the traditional dickering. Talked with Landon Haft, looked at what I wanted said Give me your best deal up front. He matched my expected lease payment and down payment. No back and forth! One happy customer!Extremely efficient and friendly!!! Had my first scheduled service plus a required software update. I scheduled online and when I arrived my service advisor, Elizabeth, met me with a friendly smile and was ready with clealiness protection for my seat. After checking me in she accompanied me to the lounge area, not just pointed me to some door. Car came back washed and all the extra protection removed, nothing for me to get rid of, thanks! . A satisfied customer is obviously the primary objective here.

Buying a car is usually an experience that I dread dealing with. However, my wife found a 2018 Atlas at Fairfield Volkswagen that she really liked and was priced well, so on a Friday afternoon we were heading to Fairfield to look at a car. The experience was great. Our Sales rep, John Reszke, was very helpful and accommodating. There was no pressure, but he worked hard to answer any questions and was very patient as we worked through our decision making process. When it came time to get a deal done, he, along with the finance manager, Bob Bailey, met our asking price for our trade-in, and made the process of the deal very painless. Due to our schedule, we only had Friday evening to get this done, and I really appreciated that John and Bob both stuck with us well after closing time to finish the deal and get us on our way, again without any pressure or sense that we were an inconvenience. They made the buying experience the best Ive dealt with in a long time!With this being a used car, we did have a few punch-list items that needed to be fixed: there was some wind noise from the front windows at speed, the passenger mirror wouldnt adjust left or right, and the coolant was slightly low in the reservoir. The team scheduled us back out to get the work done, and put us in a 2019 Atlas loner for the duration of the fixes, which, as it happened, took a couple of weeks (troubleshooting, parts delivery, and installation.) The wind noise was due to genuine VW sun shades that had been installed by the previous owner, and required the window seals to be replaced to eliminate the noise. The sales team covered the cost for that with no push back at all. The mirror was due to a bad motor and was replaced under warranty. My only minor complaint was that they did not top off the coolant as I expected them to do... as I said, the coolant was just barely low, so Im not overly concerned about it... I would just have rather had it topped off and sitting between the min and max lines on the reservoir.In the end, though, were very happy with the car! My wife is very happy to be back in a VW, and our experience with Fairfield Volkswagen, John, and Bob was great!

My sales consultant Landon Haft was awesome. He allowed me to drive several VWs before making a final decision. He order the accessories I wanted and made sure I was comfortable with the entire process! Thanks Landon! I would highly recommend him to anyone looking to purchase a new or used vehicle

My wife and I visited from Columbus for a used car. Manager Ken Patterson and our sales rep John Reszke were very helpful. We purchased a Chevy Sonic and are very happy for their help and attention to us. I will definitely recommend this dealership based on our experience.

I recently purchased a pre owned Audi Q8 from Rob Earnst at Fairfield VW. He is a first rate patient salesman that treated me exceptionally well every step of the way. The presented manager met me when I arrived which meant a lot. I drove from Lexington KY and the whole process went very smoothly.This a a really professional operation top to bottom.

I got my car back more broke then when I dropped it off! AFTER they had it for over a month!Oil light came on so they said replace the seal on the plastic timing chain cover. Paid, did that. Came back on they said it was the plastic oil pan now.Paid, replaced that. Also had factory remote start added. Get the car back and the oil light IS STILL ON, remote start only works sometimes, they broke my drivers seat but said since its bent and not all the way broke, they wont fix it. And now the car dies completely if it sits a few days.They want to blame that on a car stereo I installed in 2016 when I bought the car new and its 2021 so either A. Their technician messed it up (same one who forgot to put the factory battery cover back on and I had to have the service manager go back and get it off his bench) or B. Thats a cop out. Swapped the battery for a new one and it still does it. $4k into this and its worse than when I started! Awesome. Great customer service.

I would highly recommend Fairfield Volkswagen to anyone looking to purchase an auto. Rob Ernst, our sales representative, did an outstanding job making our car buying experience smooth, seamless and transparent.

My car buying experience here was fast and easy. Upon arrival, we were immediately greeted by our salesman John Reszke. He was knowledgeable, patient, and answered all of our questions. He went the extra mile to make sure that everything was in order with our purchase and that we walked away completely satisfied.

The smoothest, quickest, car buy ever! Steve did a great job assisting us with our purchased. We didnt feel any pressure like we usually do going to a car dealership which made us feel super comfortable to think about our purchase without feeling hassled in on the buy. If youre looking for a good place to buy your car, we highly recommend.

This was my first visit to Fairfield VW for work on my car. The experience was awesome from start to finish. Liz was an amazing consultant - she was so knowledgeable about the VW products and explained everything to me in laymans terms. Everyone in the service dept was friendly and accommodating. You wont be disappointed.

I had an excellent experience buying my first new car at Fairfield Volkswagen. Landon, Ryan, and Josh did an great job walking my wife and I through the car buying process in an informative, pressure free way. I walked out of the dealership with a fantastic deal on an amazing ride and will definitely be sending others their way.

I will only be taking my Vehicles to be serviced here going forward! I have had my vehicles serviced here multiple times and the service and communication has been exceptional. Most recently I took my truck in to be looked at because it was making a strange sound. Turned out to be a very minor issue and didnt even charge for labor. Nick at the front desk was extremely helpful and The mechanic Bill was there to walk me through future maintenance to be on the look out for. Could not recommend enough!!

Excellent customer experience. Bob Bailey did a great job finding me the car I wanted and made the process run smoothly.

The service I received was outstanding everything was right on time staff were very courteous and consistent.

I recently purchased a pre-owned car from Fairfield from my couch from over 1000 miles away! Buying sight unseen, I put my trust in the staff, and was not disappointed. Rob was honest, friendly, professional, and made the sale super easy. Highly recommend!

We called and talked with John Reszke. We were interested in a 2019 Tacoma. We told him we were from out of town, and we chatted through what timing would look like for us to be there. He had vehicle ready when we arrived. Very much appreciated Johns approach, very straightforward, understanding we had driven a ways to get there. We had done much research and had ideas on this particular vehicle, as well as others, and our own trade in. We felt John was very fair with us and are very pleased with how the process proceeded. Even with a few oddities that we discovered in the vehicle, John jumped on them and got them fixed in a good, short amount of time. This whole experience was a very good one, John and Fairfield Volkswagen did a great job. We are very pleased! Because of Covid, you meet with the business manager to finish the after business documentation virtually a couple of days later. Jared walked us through everything, had everything ready to do and it was a very simple process.We certainly would consider Fairfield Volkswagen again, even though we live over 100 miles from them!

My experience at Fairfield VW was first class! The delivery of my Atlas Cross Sport exceeded all expectations from the commitment by Landon (sales) finding the perfect vehicle to Jared (finance) creating a digital, socially distanced signing of all documents. The team at Fairfield VW will be my first referral to anyone looking for a great vehicle purchase experience! Thank you to Fairfield VW!

Rob Ernst impressed me with his relaxed sincerity. I felt at ease in his presence and therefore throughout the entire process of getting into my brand new(well, certified pre-owned :) ) Jetta. I am extremely pleased with the entire experience and would indeed highly recommend this dealership and in particular, Rob Ernst. Excellent job!

NEVER BRING YOUR CAR HERE FOR SERVICE! We brought our car here for warranty service and it took two weeks to fix then when we went to pick up the car another light came on. They took our car again to fix it and we get the car back running terribly. The wheels were shaky, the car is making noises it never made, and Fairfield Volkswagen Service Department refuses to fix it. We have called, emailed, and shown up in person and have only been disrespected by multiple people. There is still not a fix to the problem as we have been given the runaround by everyone we contact for over two weeks. We will never patron this dealership again. (12/2020)(1/2021) Edited to add: After months of dealing with Fairfield Volkswagens terrible service department, we end up buying a new car because we dont have time to deal with constant issues with the service department... obviously we did not go with a Volkswagen.(3/2021) Edited to add: Spoke with Ian, the new Fairifield Volkswagen general manager. Ian is literally the only reason we would ever consider revisiting being a Volkswagen customer again. Fairfield is now under great care due to his management. Five stars for Ian, zero stars for our previous experience at this location.

I came in yesterday to test drive a car. Marshall showed me several and helped me through the process of selecting the right one for me. The day was smooth and easy and he explained all of the features well. I left feeling very satisfied with my purchase and super excited about my new Tiguan. I am a first time VW buyer. I rented one recently and loved it.

Overall had a great experience with VW of Fairfield. I worked with John R. who was very helpful and accommodating the whole time. He wasn’t pushy at all, and was very knowledgeable and offered great suggestions to fit our needs. I heard about this dealership from two other people I know who had each had great experiences here as well. I would definitely recommend going to VW Fairfield to purchase a new vehicle.

This was our second leasing from Fairfield VW. Both times our visit to the dealership was very pleasant and friendly. Our salesman, Landon Haft, was very knowledgeable and friendly. Our meeting with Jared, finance manager, was a friendly, and fast experience. We will lease from them again. Highly recommend.

Rob Ernst was great to work with - quick to answer my questions - willingness to work with my trade-in and budget !!! I have been driving VWs for over 20 years - always found them to be reliable and a good value. Thanks - would definitely recommended !!!

Our family has bought 7 cars total from Fairfield Volkswagen now. I just bought my second one and John was an amazing help! Never pushy, always straight forward and honest. They really go above and beyond for their customers. The service department is always wonderful as well! Ill never buy a VW from any other Volkswagen dealership.

Steve Haas made my experience a breeze. He was able to communicate with me by email, which made it convenient for me due to my work schedule. I drove from 3 hours away to purchase my new vehicle, so Steve made sure most of my paperwork was ready to go for me so that I didn’t have to be at the dealership longer than necessary. There was no haggling or hassle, Steve got me the exact vehicle I wanted and at the price I wanted it. David Parker (who went over my paperwork with me), also made the experience comfortable because he actually explained what I was signing and wasn’t pushy on selling extra products. They were both very helpful and professional and I am a very satisfied buyer :)

Best buying experience I have ever had when buying a car. Nick had the car ready and all my paper work was ready when I got there. I was in and out in 30 mins.

Just purchased a 2019 Chevy Malibu from Fairfield Volkswagen. The experience there was fantastic. Rob Ernst, my saleman, was great. My husband and I were very pleased; and we didnt have to spend hours there, which was an added bonus.

Awesome clean, friendly dealership!

I flew down to Cincy, bought a car, then drove it back home - these guys had an excellent price. Even with airfare, fuel, and concessions, the car ended up being *significantly* cheaper than anything in northern Illinois.Apparently, VW dealers in the Chicago metropolitan area (Bill Jacobs, Fletcher Jones, Fox Valley Schaumburg, etc) arent willing or motivated enough to make a deal.The transaction was smooth and effortless - shout-outs to John Reszke & Tony Blaine.

I took my 2020 Tiguan in for its first service and the service was excellent. Charles Daddieh was waiting outside my vehicle before I stepped out of it. I pay for the oil change, tire rotation, and full vehicle inspection package and I am happy I chose that option. I only had to sign a few pieces of paper and my visit was hassle free. I appreciate the complimentary car wash, too! I was planning on getting it washed after the visit, but Fairfield VW saved me the wait at the car wash.

So glad I went to Fairfield VW! I came across the 2021 Tiguan R Line online and absolutely loved it. Even though the one I was looking for had already been sold, John and the rest of the staff at Fairfield VW worked quick to get the exact car I wanted to their lot the next day. John and his staff were extremely helpful and friendly. The process to trading in my car and financing a new car went smoothly, despite any precautions/changes they had to take because of COVID. Fairfield VW is the place to go if you’re looking into getting a Volkswagen!

Very happy with my experience. Celeste did a great job explaining the problem and all of the possible solutions. Very thorough and honest, thank you!

John and Landon were very helpful finding the exact Beetle I wanted. The trim level I wanted wasnt on their lot but they searched the national data base and found one for me. I had it in my possession within 4 days.

I had a fantastic experience with Landon & the rest of the staff, who were all courteous and authentic. I am very happy with my new purchase.. Thank you! 🤩

The people who work in the service department are professional & respectful. Very pleased with my visit. Wish I could give more than 5 stars.

In for service, Nick was both informative and courteous. Those qualities go a long way. Thank you.

& hoRyan Shoemaker was excellent from beginning to end! He was informative & honest during our test drive. He worked really hard to make the whole process as easy for us as possible. This was one of our easiest car purchases ever and wev bought a lot! Thanks to Ryan & the whole team for making it one of our most pleasant experiences.

Fun place to buy a car! As a woman, they made me fell very comfortable during the whole process. No pressure what so ever. The finance guy (i think his name was Josh) helped us find the right car for my daughter and even helped me get her on the loan to build her credit. Definitley will be back for our next car.

My oil change was done within an hour, my customer service representative (Liz) was outstanding and very informative. And it didn’t break the bank!

I drove several hours to purchase a vehicle because they had a pretty decent deal. I asked that it be detailed (as the pictures online still showed some crumbs, places that needed to be wiped, etc) and gassed up ready for me when I got there. It wasnt. They never cleaned the areas I pointed out and had less than a quarter tank of gas. They acted as if I was unreasonable to request a full tank after I had just driven several hours and spent a large amount of money at their business. The reps I worked with werent very friendly or professional. They werent customer focused and didnt have the title ready to send to my outside financing company. Honestly they made me feel like the entire transaction was a huge inconvenience to them. I got a decent deal but it was their advertised price, no willingness to negotiate a penny. I wouldnt recommend at all.

We arrived at the used car lot 3 minutes before closing. Rob Ernst greeted us warmly. I told him that we were there to look at one vehicle and if it checked out, we were ready to negotiate and deal. It did, and Rob was very good to us. He provided satisfactory supporting evidence as to why he couldnt sell me the car at the price I asked, yet we still managed to negotiate a lower price. Were very happy with our purchase and the way that we were treated. Ive bought many cars before, and customer service is often a thing of the past, but not in this case.

I had such a wonderful experience with this dealership! Jared was extremely professional, helpful, and put absolutely no added pressure on me to purchase a vehicle. He created such an easy and relaxed environment for me to carefully select my first vehicle to purchase. I highly recommend visiting this dealership and working with Jared for any of your future car purchases!

First the car was priced right and your salesman Bob Bailey went above and beyond to accommodate me . I will return my business when the time comes to upgrade again . Thank you Todd Moore

I recently went in to get my car serviced and Elizabeth was an amazing service advisor, she was very professional and kept me informed on service progress on my car.