I’m not one to write reviews, but unfortunately the customer service here is horrible. The lack of communication between employees is disappointing. For over 4 months I was waiting for my parts. I understand COVID has a lot to do with parts delivery being delayed, but I did not receive a phone call when they actually did. For the price I paid the disappointment is unbelievably outrageous. I will not be returning and will inform all the contractors and people I know of the lack of professionalism from this store.

My wife and I visited this store twice - once about a 1/2 hour before closing and once about 15 minutes before closing. Since we both have full-time jobs, we cannot make it in any earlier. Their business hours are limited. Both times we were greeted rather rudely with we are closing shortly instead of may I help you. As the customer, it felt like our business was secondary to their convenience, so we will make it a point to never ever purchase anything from them and we will share your non-existent customer service experience. We ended up making the purchase from elsewhere. Your loss.

Had a wonderful experience working with Fernanda and the entire team at AF supply. They were quick to respond if something wasn’t right and made our install as easy as possible. Thank you for everything!!!

We were redoing our bathroom and didnt know where to begin! The staff was incredibly knowledgeable and helpful and we couldnt be more pleased with the outcome. Highly recommend anyone going there to see all of the bathroom and kitchen items on display.

High end store with terrible service!If you want to buy high end bath fixtures take your business somewhere else. While we found great Toto and Grohe fixtures, the service and delivery execution was unacceptable, $3500 Toto toilet was delivered with the wrong cover! Faucet was delivered with a part that did not fit - causing us severe delays as we had to wait for a replacement from the manufacturer (store doesn’t stock anything). And after spending over $6000 at the store they refused to accept a $100 shower rod we wanted to return! Totally disappointed in Shireen our salesperson.

Great showroom, lots of options. Customer service was excellent. We are renovating our bathroom and Sherin assisted us with choice selections and went a step further and searched for a tub until she found one that fit our needs. Very accommodating and would highly recommend this place and Sherin.

I can’t say enough about the customer service I experienced at AF Hardware Bath & Spa. Olesea and the rest of the team worked diligently with Grohe & Kohler’s customer service reps on issues I had with faucets I had previously purchased. They emailed and called to rectify my problems. They were terrific. I am totally satisfied with the service and follow-up they provided. I highly recommend AF Hardware Bath & Spa.

The staff at this place seem indifferent to help you. A heavy set blond saleswoman was particular rude to deal with, basically refusing to help us, even though the place had no customers in it at the time. Our contractor had told us only to deal with Fernanda at this place and now I understand why! We ended up going back to Ferguson in Clifton and had the opposite experience.

Very educated staff and the show room has beautiful products.very happy with my purchase there and everything fits perfectly and nothing was missing for the install.

Friendly and helpful staff. No sales pressure. My order was competitively priced and delivered within time promised.

Walked in. No one acknowledged us or said hi. Store was empty. Staff After 20 minutes of browsing, we walked out and no one even noticed. Would never go back.

Friendly sales people. Huge selection of fixtures sinks rubs etc

Very mean sale person