My wifes standing, waiting in line for 5 min. Customer counter employee says next customer as a man walks through the front door and goes up to him. He services the man who hasnt waited in line at all. I tell my wife to lets go ... we leave. Ordered online cheaper from another store. Better quality, better price and better service elsewhere. Wont shop there again.

Daniel was excellent. Provided sound advice and helped us to make the right decision. Wasn’t just looking for a sale. Would recommend, excellent.

On June 5th, 2019 I got a battery for my car from Advance Auto Parts, Merrifield, Virginia8111 Lee Hwy., Falls Church, VA 22042, with two-years warranty. It broke down today, March 5, 2021, I went to the same location that I purchased the battery to check it, but the technician Walter said that He couldn’t come and check my battery because of the Corona virus. I was surprised but didn’t say anything.I went to another Location of Advance Auto in 7253 Arlington BlvdFalls Church, VA 22042.A very polite man named Dan came out of the shop. He was very friendly and respectful. He tested the battery and said it should be replaced and installed a new battery on my car for free. Mr. Dan is great, he is really a gentleman, While Mr. Dan was installing the battery, a very nice and polite lady came out of their shop and asked me the story and tried to comfort me and apologized.Thank you so much

Daniel and James are extremely helpful and professional. They both go out of their way to help the customer, and have helped me many times. Daniel especially - he always remembers my name (even under a mask), always asks me how I am doing. Great guy!I go out of my way to shop here because of how helpful they are. I buy almost all my auto parts from AAP because of these guys.

Some of the employees are to be so snobby & rude,Few know how to talk to their customers & I’ve only encounter two great employees customer service.

Great store with friendly staff.

Very helpful and friendly staff! Dan and Jenny are Awesome!

We needed a new battery, and James was incredibly helpful! He tested our old battery, explained the options for a new battery, and installed the new battery for us. The removal of the old battery was tricky because one of the bolts was badly corroded and broken, but James patiently solved the problem. Throughout the whole process, he explained to us what he was doing step-by-step. Honestly, working with James was one of the most pleasant car-repair experiences Ive ever had.

Fantastic service. James was awesome, helped me with everything I need. Came here for a battery and they even clean up the battery tray. Thanks for awesome service.

I brought windshield wipers and filtersThey replaced it for freeGreat costumer service

Had good experience with this store up until 3/26/20 when a sales associate was both lazy and disrespectful to me. He seemed burdened by my simple request and was sarcastic as well. Spoke to the store manager and still no indication that the unacceptable customer service has been corrected.

Went in to buy a new bulb for one of my headlights.The price was great, close to amazon; the difference was fast friendly service on new years eve.This is the second time Ive been to this location.Great service, great prices.Im sorry they were working on new years eve but also glad they were there.

I know it can be tough to find a good, reliable auto store but if youre in search for one I definitely recommend this Advance Auto store. I bought a new car battery and Daniel was really helpful in finding the right one for me and installing it. Great customer service and good products.

Im astounded by how long I needed to wait to simply check out. The two people working the counter spent an unbelievable amount of time with the customers they were helping - and these people were being helped when I walked in the door so were talking well over 15 minutes. After waiting more than 10 minutes I just put what I was buying back and left. Who knew that driving 10 minutes up the road would be faster than waiting to check out?I wont be returning to this location again.

The service was not helpful at all to my wife when she came in for a error message on her car.

Stopped in today for their in-store services. I needed a check engine light scanning. Ive had this done before at this same location plenty of times. But today two employees said that this store doesnt do that and never has. I showed them on their website where it advertises it. The statement I got back was the website is not updated. I said that was pretty much bs. So the website is lying. And he said yes the website is lying. Either they are lazy or the manager didnt train them on their policy. You lost my business.

I do all my own maintenance, but Im far from an expert. Ive been to a few stores around town, and this one hands down has the best customer service and most knowledgeable staff. They go out of their way to help and have a great attitude.

The usual selection. Shelves were well stocked. Staff are not very customer friendly or service oriented. Very slow check out.

Knowledge-able sales staff. They always seem to have my part, or can order it w-in 3 days. Great prices too. Theyve saved me a ton of money over the years,

Last year I purchased two rotors and they are defective. they have my name and phone number on file but, conveniently not the record of my purchase. Now they refused to replace the defective part they sold me. my advice would be to purchase your automobile products at a reputable parts store, especially if it is something important like brake rotors!!!!

I spend $5000 a month with these guys. They are fast, quality, flexible and stand by me if I need to return anything. Decent human beings as well.

Really bad service ppl are lazy there the old man names James n other guy names Manuel bad service lazy ppl I only try change my battery n that guys cant help this place need ppl want work n know about what he doing there

The staffs here are very slow and they some staffs dont know how to replace a battery. They said they dont have people to do the battery. Why the website said they do it for free and the place said no people to put on the battery? Never come again. Poor trained staffs

Helpful when I needed to replace my battery.

Found the parts I needed in stock at a good price

Today i had a very bad experience. In one store in loehmans plaza. Because i tried to change one can of paint and they told me they cant do that . then one guy asked me for my id. And even whit my id they no want to give me onother csn . and there was a woman there that she interfer in my claim. She look as. She have a relation whith the manager. Very bad experience . she no allow the guys to solve my problem. Then i saw one guy that work in the store for long time and he solve the problem. But for realm this was horrible experience. I hope a best way to solve custumer issues from a professional way. Disgusting experience today.

I went to ask for transmission fluid for my Toyota, the guy told me it didnt exist because Toyota needs a special ATF fluid transmission. Totally wrong!! I consulted this with a specialist. Please dont even go under their poor knowledge about cars. Google in advance and then just go either to another auto parts or go with the list to be ready to pick up.

At the parking now, what a poor service, they can hire a robot and it will do a better job assisting customers than the lady in glasses that works there,She was just there for the paycheck.What a waste of time

Great workers very helpful and friendly.

Good staff... very helpful.!!!

The folks at the counter were slow. They are overpriced & I only go there when absolutely necessary.

My friend said this place has a bad selection of oil filters. Take his word he doesnt lie usually or does he you will never know

Its ok. There are better auto stores in the area.

Terrible service, just disappointed on this kids working there

Helpful staff. Worked hard to correct problems with my online order that were caused by an employee at another location.

Quick and fast!

Extremely helpful.

They had the part no one else had within 20 miles

Good service!

Wonderful, helpful and sweet

Nice service

Good prices

Long line, up sales on everything