Took my new Expedition in for an oil change and tire rotation. Was on a time crunch and needed it done fast. They were able to take it in early and got me out of there quickly. Great service. If you in the market for a new car or truck go see Bill Baxter at Farmington Ford. He will take good care of you

My experience with Farmington Ford has been great! Service is very friendly, and courteous. My purchase processed very smoothly, and quickly. Thank you Joel, Jason and every one involved to make this process easy!

I brought my car in for some warranty work, it was done quickly and correctly. The staff was courteous and professional. I would recommend Farmington Ford’s service department to anyone needing to have their Ford vehicle worked on.

I bought my car at Farmington Ford 5 years ago, and they have always treated me honestly and done excellent work. I trust them and Im grateful to have a reliable place to bring my car. Even though I live almost an hour away, it is worth the time and gas to make the trip to have them do the work on my car. Honest, excellent work.

I just got a 2018 Ford Eco Sport I love it. And Home Auto also know as Farmington Ford especially Joel and Jason. The try very hard to get you in a new vehicle. Thank you all

Farmington Ford continues to deliver. I feel comfortable knowing my vehicle is well maintained in their hands.Thank you from my family and me.

Very accurate diagnostics. Friendly and knowledgeable staff. They were quick to get an appointment in as well. I got one within the week.

IAm very disgusted with the slow pace. I arrived on time but had to wait while they tried working on so many cars at one time.To me I feel if you scheduled an appointment for a certain time you shouldnt have to be sqeezed between other folks appointments .Work and focus on one job at a time.I just dont agree with this kind of service.NOT HAPPY AT ALL!!!

I brought in my Mustang for some service. Customer service was awesome and the work done was done right. Will continue to use them as long as I am living here. Thank you.

Excellent customer service! I’ve dealt with plenty of dealerships and this was at the top of my list! Salesman was attentive, courteous, and followed up to let him know if we needed anything else. Looks like excellent service/warranty plans, certainly would use them again!!!

Finance Mgr lied... told us he would only run our credit at a couple places.... after not buying from them I returned home and was alerted by credit agencies HE RAN OUR CREDIT THROUGH 11 DIFFERENT PLACES! NEVER AGAIN! After posting this review I spoke to owner Mac. Would like to thank him for responding in a timely manner. Guess we will wait ans see if what he said will happen next month. Will repost and apologize if he is correct!

Gave me a great deal and worked tirelessly to get me into the vehicle I want. Great customer service and very friendly made me feel like I was back in texas. It felt like home.

I use Farmington Ford for most of the work done on my 1999 F350. Recently they replaced some front suspension components along with a rebuilt steering box as the steering was getting sloppy. The work was done professionally and the price was competitive. Steering is nice and tight now. They replaced minimal parts and did not replace a sway bar that i thought needed replacing. They could have replaced the sway bar and charged me more. They did not. Like i said, they are professional and trustworthy. Whats not to like.

Joel in sales is Great!! Oil changes are very affordable during their promotion. Not to happy with the service about my Boss Plow. 2 out of 3 aint bad.

Awesome service friendly staff did an awesome job installing new plow on truck

Fantastic service and friendly staff. Would recommend Farmington Ford to anyone for great a deal or service.

Thanks so much to Jason for working with me to make it possible to buy my new Bronco!

I didnt take them very long too line up my car and they were very nice like their service I will take my car back to have work done on it again if needed be. I always get my oil change their all the time. And the salesmen are very pleasant.

Very prompt and courteous service! I was impressed with how quickly service was done! Great job! Highly recommend!

Service manager not easy to deal with, work performed was not all necessary and ended up spending more money then needed. Will never use them again.. horrible experience! Definitely wouldnt recommend!

Customer service is horrible. When my wife walked in the door the guy looked at her, turned his back right in front of her, leaned up against the counter and continued talking to another employee for three minutes. Yes she timed him. Then he was just unfriendly. They were supposed to do rear brakes, oil change and inspection, and they called and said the air filter was dirty. Fine. But the hourly rate for the brake job, I can only guess because they don’t itemize the labor time on the receipt, was $169.99!! The entire rear brake job was almost $500!! The oil change was $82!! The air filter was $55!! And then they proceeded to add on a ‘Ford recommended multi-point inspection’ for $10, that we never asked for, on top of the state inspection. It’s the principal. $10 of a $705 bill is nothing, but it all adds up. The last time she went there they sent her keys with another customer to Rangeley, along with his keys, for 24 hours! Before that, she went there three times for a warranty issue with the radio and info system turning off randomly. On the third time, they just installed an update. This couldn’t have been done the first time?? These guys are completely incompetent. We will never do business with this dealership again, and I I will do my best to spread the word and make sure no one else does either. But I do want to thank them for inviting me to write this review!

Great visit took good care of my needs

I bought this truck,thi king it was a great deal,after looking truck over damage to front bumper, called and they did not to take care of it,also paid 48000 for this truck did not even get front mats,I feel they were not honest about this truck! No happy.

Just came home with a 2019 Dodge Caravan. Saw it on line, gave them a call, got there today and vehicle already for a test drive. Its exactly what we wanted, and they got payments just a few dollars more than what Id been paying. Thank you, Gary., Joel and Jason for an easy and pleasant buying experience.

Everyone was very pleasant and helpful and they made the buying experience so easy. Thank you!

My first time as a guest at Farmington Ford and we felt right at home. Mack, his team Jason and Joel Pomeroy were very engaged and provided excellent customer service. Kudos to these folks.Dan

Farmington Ford is always reliable, courteous, and trustworthy. I am always treated with friendliness when I call, and the service staff is knowledgeable and professional. Im always able to get an appointment when I need one. I would recommend Farmington Ford 100 times over!

Best car buying experience Ive ever had! Loved everybody I got to work with to get my husband and I into our new digs...you guys totally rock!

I find the folks there very nice and easy to deal with. The service is great.

It was awesome. Everyone was so friendly and curious. Iam 100% satisfied with my new truck

Body shop guys were great and did a great job. John in service dept was a rude jackass, with horrible customer service skills.

Friendly and efficient staff! Made sure I was comfortable and happy with my purchase. Thank you Dani and Jason

I was very happy with Farmington Ford. I was given an estimate for what we thought was wrong with my van. They figured out that it was something else and the cost was half of the estimate. Ill be back next time I have a problem.

We just bought our first new dream car.The people at Farmington Ford were great and with some diligence got us an unbelievable rate. I would recommend them

Everyone I dealt with was friendly, pleasant, knowledgable, and helpful.

These guys are professional and extremely friendly. I got a great deal and will be using farmington ford for all of my vehicle needs. Highly recommend!

Amazing staff !!! Amy delivered! Even Sonny was awesome. Drove almost 2 hours to come pick me up. I will be going back

Always excellent service, never had a bad experience with Farmington ford. Thanks for being there for your customers.

Came to my work pick up car then dropped off after. Able to pay over the phone. Convenience helped with my busy work schedule. Quality work! Thanks

The advisors are great. They do a good job. :)

Good service. Fair priced. Friendly. Will definitely go back for services in the future.

These people are fantastic! Always trying to go above and beyond to make sure we have a vehicle while services are being done. I would recommend them to anyone. If you are looking for actual customer service from trained professionals I’d check them out.

$500 in and runs worse than ever, keep giving the thing back to me when its clearly not fixed, just throwing parts at it wasting my time and money

Great service staff and a job well done diagnosing and repairing an electrical problem in my airbag system.

Great staff, clear explanations and a comfortable environment. Will be a repeat customer with confidence in the service being offered.

Extremely happy with the service and the work that has been done to my car, it runs perfectly and I couldn’t be happier with it. See you guys soon

Prompt courteous service for air bag recall. Pleasant environnent

Brought my truck in for work and needed a ride. Anthony showed up before I was even done checking in, with a smile on his face and brought me right to where I needed to go and was waiting for me when I got done with what I needed to do, wasting no time at all. Overall an excellent experience and I wouldnt want to deal with literally anyone else in service at all

Straight up, honest and helpful. I would bring my vehicle back here for sure!

Loved the selection and the service, during and after the purchase.

I want to thank all my friends at Farmington Ford for making feel at home

Very nice people and attentive to my questions and needs. Great service after the sale!

Everyone was helpful and good at there job made for an enjoyable experience. Thank you to the whole crew

Buying my edge with Farmington Ford was amazing the people from finance to sales were amazing will definitely be back

Great people there they made the process so easy for me the people at Farmington Ford treat you like family they are great

I called midday trying to get an inspection sticker done, they were clearly busy but they got me in even though I’ve never been to their facility and their staff was very nice.

Review is for service center. Fabulous staff. Skilled technicians and mechanics. I dont feel like Im getting ripped off.

I had routine maintenance and it went well and my wait was minimal and comfortable.

Great fast service and you cant beat the price of an oil change with factory Motorcraft oil and filters not no name brand

Exceptional staff clean offices and waiting area!! Thank you Jason and all the other people at farmington ford. They went above and beyond to make sure I got into an SUV was a quick and painless process ive been looking for over a month with no luck got in touch with Jason from farmington Ford and bam drove away in a 2015 Suv the next day i will be recommending them to anyone I know looking to buy a car !!!! THANK YOU ALL AGAIN

Amazing and speedy service. Wicked chill staff and helpful too

I received good service and a good price, even had my main man Dano work on my van. 👍

Joel did a wonderful job, good experience all around.

Service personnel John was extremely rude when I called about a question of a transmission problem. He was arrogant and snappy along with just plain rude. Gave the impression of that just crawled out of bed not liking the world vibe. Make it seem like it was an inconvenience that we asked for advice. Being one of the only ford dealerships nearby this behavior really is making me consider traveling when I get my vehicle serviced.

Had problems with rear wiper blade scratching window. Ford eventually replaced the entire rear window when it couldnt easily be buffed out. AND I now have a rear window wiper that works with a clear windshield to look through again. Thank you !!!!

Very professional and helpful .

Kind, extremely helpful and flexible. Assisted in getting myself and my family into a nice vehicle.

My wife and I bought a used Raptor from Farmington Ford and are super happy with our purchase. High marks to George A White Jr. our Salesman for always going the extra mile. The teamwork there was second to none. I highly recommend Farmington Ford.

Always flexible with scheduling appointments and great service department!

Such great salesmanship!! Thank you Gary & Jason!! I absolutely love my car!! Would highly recommend Farmington Ford!!

Great service,, friendly people

Great service and friendly sales!

Service was spot on and the staff was very friendly.

More than happy with the recent purchase of our new truck and the service for its modifications has been outstanding! Extremely helpful staff, willing to answer or find the answers to any questions, and always willing to deliver your requests. Super fun staff with which to do business.. Sorry, NOT SORRY!! ❤❤❤

Great service. Awesome truck. Even though its a Toyota 😉

Recon and service are the best

Very low pressure. The saleswoman came out gave us the rundown and the keys. Told us if we needed anything just ask and left us alone. I went inside to talk to them. Very clean showroom.

I asked for the scratch to be fixed on the back and they didn’t say a word to my husband about it. It seems expensive for a tire rotation which should be free considering I purchased the car here.

We definitely would recommend Farmington Ford! We had a great experience buying our new truck at Farmington Ford.There was so many of them that made our experience pleasant.We appreciated Eric giving our son snacks and his phone for entertainment and Jake doing magic tricks ! I wish I could remember all of them that went above beyond! They all were wonderful!They all made the sale as quick and accommodating as possible. We couldnt have asked for a better team of salesmen. We appreciate your kindness and respect throughout the entire process! Were enjoying our new Ford truck!

The team at Farmington Ford is top notch! These guys rolled out the red carpet for us when we bought our vehicle. I can honestly say I have never been treated so well by a dealership before. The sales team Jake and Eric, Jason from finance, and the owners Mac and Amy truly went above and beyond to make the whole experience a very positive one. I would highly recommend Farmington Ford to anyone looking to buy a vehicle!

Posting a little late, but I had an absolute horrible experience with the service department at Farmington Ford, around Christmas time of last year. Just lie after lie when contacting them about updates. The car was dropped off for a warranty repair of the AC condenser and while it was there I asked for an oil change, an alignment, I asked them to break down and check all the tires and find out why a couple had been slowly leaking since we bought the car (which was also bought from them) and finally to have them rotate the tires. If they are to be believed my car had 3 alignments while it was there for the few weeks it was in for the work. Each time I called I got a different guy and each one gave me the obviously canned response that it just came off the alignment rack. I questioned them on this after hearing it the second time and he was obviously caught off guard and stammered for a response when I asked why it had a 2nd alignment, because there really was no reason for a 2nd alignment other than it was a just a response they gave to make it sound like they were working on the car. The last guy, that called to tell me the service was done, claimed he was watching it come off the rack as we were talking (which would make for the supposed 3rd alignment), yet after talking to a buddy that worked in service at Farmington told me you cant see the alignment rack from where the guy was talking to me. The reason I write now is that I just brought the car into Rowe Auburn, at the end of September, for an oil change and inspection and all 4 tires failed and they found the alignment was completely out of whack. So either Farmington lied and did no alignments or did 3 bad ones. Farmington has an out here where we put on over 10k miles since the service, so they will blame the roads, but even with that info Rowe didnt think that would explain how far out it was and also said the steering wheel hadnt been centered properly.That all just addresses the alignment BS; the other issue was it took them 3 tries to get the tires to stop leaking after they broke them all down. I dont even think they broke them down while it was there in the first place or even rotated them. Within a day or two of getting it back the same two tires were still leaking as they were before the service. When I called to question this I was told there was apparently confusion between 2 different service techs ( I guess both thinking the other guy did the work). It was so bad and they knew it that they actually sent someone to pick the car up 2 times and even after all that 2 tires still leaked, but I was done with them and just kept topping them off up until we just replaced them at Rowe. During all this they kept trying to blame it on temperature swings, but these tires were losing 20+ lbs over night, going visibly flat and not coming back when the temp warmed. There is a lot more to it and I took lots of pictures as proof at different times of the day and of the tire pressure screen. It was just absolutely ridiculous. I had to escalate this to the top managers to get anything close to resembling satisfactory results. The shop manager was nearing outright hostility over the phone, with me, when it was all issues due to their own incompetence. Seriously a dealership that cant even make a tire not leak...kind of gives me pause about other major work.Unfortunately, they scammed me into their in house extended warranty so if I have major warranty work it will be a hassle going elsewhere. It looks like I may be stuck going back to them, for major work, until it runs out or we trade the car. I will never buy another vehicle from this shameful excuse of a dealership. My buddy I mentioned is the only reason I purchased the car from these guys as he told me the new owners seemed decent, but he quit afterwards and then when I had my nightmare experience told me how messed up this place ended up being. I just wish he found all this out before I bought the car.TLDR; Stay far far away from Farmington Ford.Bob

Had an unfortunate occurrence happen with then a few weeks ago and after talking with the manager and explaining what took place and along with my feeling they took the liberty of correcting what happened. I am very happy that someone took the time to hear what happened. Admitting I was in the heat of the moment upset they took the time to work with me and come with a fixable solution so thank you to famrington ford for doing that. Very much appreciated.

Best price for oil change,very friendly staff. Like the vehicle check up gives a idea on what needs to be done.

Excellent service

Received a quote on a repair including labor, when I got the bill, was told quote was only for parts, was almost double what I was quoted! Make sure you get a quote in writing! Manager worked with me on price, which i appreciate but still paid $1000 more than quoted! Unhappy that quote was not accurate and service person Jon was rude!

Excellent service

Battery went dead. Had it towed to the Ford garage . They found the problem, but instead of calling us or tightening the bolt (after traveling 3000 miles it loosen up). It was a battery disconnect that was put on so as not to kill the battery. They just took it out without notifying us first. And charged us $200. Now we have to have it put back in before we tow it .

We recently purchased two vehicles from “HOME” Ford in Farmington, ME.It was a very positive experience. Gary Wells and Jason Ward helped us so much. They were so easy to work with and were very knowledgeable. They went above and beyond to help us find the vehicles we were looking for. They did an awesome job.We are very happy customers and want to thank all of the “HOME” team.Bev and Bob Yoon

Always great experience

I had my appointment on time I was taking in on time

Great customer service. They went the extra mile for us and we didnt even buy the car there. We will next for sure

Steve took great care of me. I would highly recommend their service and parts dept. First class! They treat you like family.

They always give me good service

The team at Farmington ford..is excellent ...when you need top notch salesmanship..you go to Farmington ford..they have a new customer for life

Was a good experience.

Great service !!

George was great helping me with getting my truck would do business them again

They have a great selection and the service department is very well run. The sales people are friendly and knowledgeable.

I had farmington ford do some repairs to my 08 f150. they were very good at communicating and keeping me posted on repairs needed with cost. very fast on repair,s and getting me back in my truck. very freindly curtious work staff. exsplained all repairs needed and parts required! no surprise bills! super job on work done and billing explaination. thank you all, well done job and very pleased. will do business here again.

The staff was extremely helpful and willing to get us into a new car at a good price. Ask for Mac (owner) or Mike (sales) both great to work with when looking for a car.