Leasing a car from Suburban Nissan of Farmington Hills exceeded all of my expectations. From my first inquiry via email to driving off the lot in my new car, everyone I encountered here was knowledgeable, fully transparent, and customer-service oriented. Buying/leasing a car can be pretty stressful, but the folks here made the process so easy and, dare I say, down-right enjoyable. If youre in the market for a new vehicle, I highly recommend Suburban Nissan.
First off I want to say thank you to Suburban Nissan of Farmington Hills for restoring my faith in Nissan. I made the mistake of going to two other Nissan dealerships when I should have just came here first. The process was smooth and simple. Shaun Bradley was our salesman and he was amazing. No BS, worked out what we wanted and helped every step of the way. From the sales floor to financing, everyone was awesome. Thank you for everything!!
I came here because of the good reviews and was not disappointed. I dealt with Shaun and Brian, who were both friendly and professional. Everyone there seemed very attentive and cool (didnt see any masks, though, FYI). Service was fast, I got the best deal I could in this market. I love my new car! Thanks, Suburban Nissan of FH! Highly recommended.
My salesman Shaun Bradley went above and beyond to ensure that I was in my new vehicle before my lease ended with another vehicle brand. The entire sales team was friendly, knowledgeable, and professional. I have been sharing with everyone the exceptional service that I received from Shaun and recommending him to anyone who is looking for a new vehicle.
I am so busy with my students, and I needed a vehicle that will get me to and from the school. When I came to Suburban Farmington Hills Nissan, the associates were helpful and friendly. Kaila is a knowledgeable sales/leasing specialist who knows how to take care of her customers, Mike gave me the upmost respect when I was buying my vehicle. I love my new/used vehicle, and I highly recommend Suburban Farmington Hills Nissan for a vehicle because the associates will take care of you.
Great experience from start to finish! I had a transmission issue that had to be fix and it was VERY costly but Kyle as always took EXCELLENT care of me and my baby and also got us back on the road with a new transmission in 2 days! Kyle your amazing and IDK what this dealership would do without you! Thanks again
Very Friendly staff and Brian was extremely helpful and patient with me. I told them I had a horrible experience at another dealership and they assured me that was not going to happen to me. It didnt, everyone that worked with me, made me feel important and serviced with me dignity and pride.
It was my time to get a new car. Ive been driving Nissan cars for years, so I qualify for their Loyality pricing program. Basically it gives customers discounts for staying loyal to Nissan.My award winning salesman, Brian Evans, utilized the pricing software in order to work a deal. Because of my business color, I wanted a coordinating car...in red. I saw what I was looking for and got more than expected.( touch screen, heated seats, handless rear door opener, etc...
I had a horrible experience with this dealership- specifically with the salesman Aaron Stokes. He repeatedly lied to me about the car I was purchasing, gave me his word he was going to fix things on my car before I purchased (rotate the tires, clean the trunk that was filled with marks and correct the side mirror that wobbled when driving amongst other things). None of these things were fixed when I went to purchase the car as he lied about it and said it was all done. Had to fight them on it- including them trying to lie about the fact the side mirror was under a recall and needed to be fixed but they were refusing to say there was even a problem. Tried to reach out after discovering the things weren’t fixed and repeatedly ignored. I guess used car salesmen are a stereotype for a reason. This place and Aaron Stokes are shameful. I’ll never buy a car from a place that goes to such lengths to lie and scam again and I don’t recommend anyone else do as well. If they go through so much to lie about a simple tire rotation, what else will they lie about?
It was awesome that we could find the right person to reach out at the right time. The service offered by Shaun Bradley was on the top notch and we were so satisfied and happy with suburban Nissan. Also, Shaun not only explained every thing we needed but also introduced us to the service team at suburban Nissan and a great introduction the vehicle.
The staff and crew are amazing at this place. Not only they were courteous, but the place is clean and well organized. There may be times that they are busy, but they always have a happy face when serving the customers! Always a pleasure to do business here! Highly recommended!
6 weeks for warranty repair. Tech broke windshield on test drive, 2 weeks to replace. Given car back with windshield tape still on, I was told peel it off, leaving glue residue on all surfaces that won’t come off. No service, no calls to follow up. Simply terrible customer “service”
Christopher Clark was the gentleman who helped my wife and I finance our new Murano and we couldnt be happier. He was very polite, courteous and made the whole experience way less painful than previous dealership trips. Between Chris and Brian, they both made this a very pleasant experience. Cant recommend this place enough.
The reason I keep coming back to this dealership is great sales people and Kyle my advisor in service! He is so attentive to my needs and my car! He makes sure it’s washed Everytime and disinfected as well! He is truly a KEEPER at that service department and has me as a customer for life!
I drove from Toledo and arrived early for my 7:30am appointment only to find my appointment information hadnt transferred over. Despite this bump in the road, I was well taken care of by the service staff. They addressed the issues with my vehicle and took care to complete the needed work.
Salesman found us exactly what we wanted and quickly. Great job! My 6th Nissan purchase last 10 years.
I went in for an oil change and to check my brakes. After the had a chance to look, I was told the brakes were good. I explained that they squeel and havent been replaced in 7 years. They checked again and needed to be replaced. Later, when driving home, I noticed that the tires were not rotated even though it was on the invoice.TLDR; they missed a necessary repair and claimed work was done that wasnt.
I’m very happy with my purchase :) it was smooth and easy process
I had very good experience with Suburban Nissan of Farmington Hills, where I needed work related to tires.
The salesman Brian Evans did a fantastic job of getting me into the perfect car for my budget, even going so far as to negotiate on my behalf for a lower monthly payment, which I sincerely appreciated.
We entered into a new lease agreement for the Nissan Rogue and Shaun Bradley surpassed our previous service with Nissan Farmington Hills, which was also excellent
Extremely professional experience. I always get my oil changed at Suburban Nissan in Farmington Hills & Kyle is always helpful & a pleasure to work with. 10/10 recommend this location.
Scotte and his sales team went above and beyond to make sure that we had a great experience. We will be recommending this dealership to all of our friends and family. We are customers for life.
I’ve purchased multiple vehicles from Suburban dealerships. Each experience was pleasant... except the most recent.My wife and I went in looking to purchase a specific vehicle. We scheduled an appointment ahead of time with the dealership and were told that the vehicle would be ready and waiting for us.We stood around for 45 minutes after arriving promptly. No vehicle, no idea we were coming. Clearly no communication.After taking the vehicle for a test drive, we asked to drive another of the same model as the first didn’t drive as expected. Come to find out, the Certified Pre-Owned inspection had not been performed. This being the case, the vehicle should not have been listed for sale. Issues aside (which were remedied by inspection and repair), we decided to purchase the vehicle.Neither the salesman nor sales manager made an attempt to work with us on pricing of the vehicle or trade. Undoubtedly, trade-in value was low. However, we are well-qualified payment buyers and the finance manager made it work to accommodate us. The only accommodation of the entire process.We were told we may have to wait a short while after our paperwork was done to take the vehicle, fine. Then we were told it would be the next day. Then the day after that, as they needed a part to complete the Certified Pre-Owned process. Then the weekend after that when it didn’t show. Then the Monday after that... Tuesday... a week.The salesman was simply passing the buck as to why the vehicle wasn’t ready. Over and over. The service and parts department had no idea what was happening. The sales manager simply refused to return calls.The process of not knowing when the vehicle would be ready and having to continually check due to lack of trust in the employees robbed my wife of the excitement of a new vehicle.The only silver lining from the entire process is the fact that the finance manager was extremely proficient, congenial, and professional. Had the entire experience been as smooth as the paperwork, it would’ve been fantastic.TL/DR : the dealership listed a car as ready for sale when it wasn’t and bungled the transaction for a week. Go elsewhere.EDIT: This ordeal has continued to prolong. The dealership neglected to promptly mail out the payoff check to our previous bank, resulting in multiple late payment notices, phone calls, etc.. After speaking with an incredibly friendly employee at our local branch, we were able to remedy the situation. Once the check DID arrive, it was short, requiring my wife to go to the bank and pay the difference.Following this, the dealership contacted US to request a letter from the bank stating the previous vehicle was paid off and that if we didnt have one, to come to the dealership and sign off on the lien because they had an interested buyer in the vehicle we traded.The condescension toward my wife from the staff is deplorable. The manager spoke to me as if Im a buddy and that my wife was some dumb woman. Thats MY WIFE.Clearly, these buffoons have a specific MO and arent going to change. Already trying to sell a vehicle that doesnt have the paperwork in order, and borderline harassing my wife.Some serious change needs to happen at this dealership. From the top down.
Great no contact experience! Loved having my car picked up and returned in same morning! Suburban always has fantastic customer service! They make an inconvenient necessary part of life a little easier!
Very professional and accommodating. Great team from the front to the back…
I just recently purchased a CPO VW 2018 Tiguan. The experience from start to finish was an absolute disaster. It was the most frustrating experience I’ve EVER had purchasing a vehicle. We came in last week knowing exactly what vehicle we were interested in. It was listed online, so naturally we assumed this vehicle was ready for purchase. We were an easy buy. As long as the car met our expectations and car payment was at the level I wanted, it was a done deal. Only due to my excellent credit and extended financing, we agreed the price would work for us. After this we were told the car was next in line to go through the CPO process and we could take it that night. This was not the case. It needed some work and a specific part that was apparently not available. We were then told it would be ready Friday morning...then Monday...then hopefully sometime over the weekend...then Tuesday. Finally, a week later, I have my car. I understand if a part isn’t available, but the way we were treated was so unprofessional. Also if it was listed online for sale, it should have already gone through the CPO process and been ready to go. I had several unreturned calls to the sales manager who just flat out ignored me. When I got responses from the salesman I got more of a “our hands are tied” then “we are so sorry for the inconvenience” Some simple professionalism and owning responsibility would have made all the difference. The most pleasant part of our experience was dealing with the financial services manager Brian, who was extremely professional and made me feel valued as a customer. This experience took all the excitement out of getting a new car and caused a significant amount of stress. I will never return to this dealership, and would recommend if you are looking for a new vehicle to go elsewhere.
The service was great! They took care of us immediately and had everything done quicker then the estimated time they told us it would take. They were very courteous, efficient, and quick. It was a great experience.
Ashley was great and thorough. Shes a great asset for your dealership.
Courteous, friendly, helpful staff.
Very unhappy with how the service department has been dealing with customers lately. It feels they have no interest on customer feedback and it’s either go big or home: either you accept we do a few thousand $ job or just go away. They are just unwilling to do a job if it’s not expensive. Over-inflating the seriousness of a required repair it’s just unprofessional and I will rather take my business somewhere else from now on. I’m not writing this in the heat of one incident, I have just noticed things getting worse for the past few visits in the last 9 months or so. I was happy with the sales representatives who helped me purchase my car, they did an awesome job however the service department is going downhill
Brian was soo nice and helped me to do everything! I definitely will back to the dealership! 👏👏👏👏
They were all very friendly and accommodating to me! Amazing how everyone there looks out for the customer! Thank you for the top notch service!
I sales person Kaila Malone was most helpful it was a wonderful experience she explained all the features of my new car I was very excited to To drive my new Nissan Sentra
I spoke with Scott Spencer the Sales Manager to help me lower my car note and to also have the maintenance package included in my payment...he assisted me well. I am very pleased with Scott...he has great listening skills, great customer service skills and great financial skills.He introduced me to my new sales representative Shaun Bradley, who took very good care of me. A very nice and polite young man, with great customer service skills. Shaun took the time to explain the details of my new car to me and answered all my questions with patience.Thank you you both, Carolyn
I didn’t buy car from them, but i had my nissan serviced here and it was great.
Very professional and thorough....they detected issues that I wasnt aware of and called to check if I wanted those fixed as well! The repairs were completed in record time too!
Great service and Mike and Jarell found the perfect vehicle for me. I would definitely recommend!
Service is good and the most convenient was the drop off and pick up car service! Also, they send out pictures of any possible repairs for us to check!
The people at Suburban Nissan in Farmington Hills are the best! That is what makes the experience so unique. Customer service has been lost in so many areas in our lives but at Suburban Nissan is alive and well. Prompt, courteous and with a smile :) Thank you for making me really feel like a valued customer!
Professional, attentive and courteous car buying experience. Our sales consultant Shaun B was amazing. Very patient and no pressure sales whatsoever. Look forward to seeing the entire staff for the routine maintenance visits in the future. Thanks for a great deal! Rob & Paulo
Blake hooked us up with a sweet cpov cx-5. Very easy to work with.
The young lady that helped me in the service center was very nice, professional and knowledgeable. She went over and beyond basic customer service and for that reason, I will continue to patronize this location unless I have a less pleasant experience. The staff in general have always greeted me and asked if Ive needed anything. They also have free refreshments (coffee, tea, snacks) I love that you can use their wifi and charging stations. They used to also offer popcorn and have a BBQ as customer appreciation before COVID19. Overall great place to support.
Shaun Bradley was totally awesome to deal with! He was timely, efficient, knowlegable and courteous. I would definely lease or buy from him again!
Scotte Spencer the Sales Manager gave me an amazing and smooth experience while purchasing my Vehicle. Got me the car of my dreams and great rate!!! Definitely will be a returning customer as well as recommending to family members. Thanks Suburban Nissan Farmington Hills team on my beautiful new car
Not impressed with dealership but super impressed with Salesperson, Eden.Went today to try out a Volkswagen Atlas. Eden met us at the door and was very friendly and helpful. Due to no fault of hers, the test drive NEW vehicle was not clean, not disinfected and actually had a shimmy while driving it.She was embarrassed at the condition of vehicle and offered us another to test drive but we had seen enough. I would hope this dealership would up their game in this competitive world and they should be grateful they have Eden in their staff. She is an asset.
If youre looking for a car COME HERE! The customer service is amazing! Jarrell, thank you for keeping me updated through the process of purchasing my car! The entire team was very friendly and professional. Jarrell made sure my car was in perfect condition before I picked it up. I will encourage friends and family to come to this dealership! I will definitely be back when I need my next vehicle.
4.6 out of 5 is not at all representative of this dealership. I had a horrible experience with them. They kept raising the price of the vehicle until the time of signing. I was looking at a certified pre-owned cx-5 and Aaron and Mike tried to con their way into getting even more money out of me than what they quoted first. I eventually walked out after a few days of back and forth.Watch out for this dealership. There are several other dealerships in this area, just find another one or wait a bit and you will find a better car than being conned by such people. I hope Aaron Stokes and Mike Rogers lose their job.
Shaun exceeded my expectations. After visiting two other dealerships, Suburban Nissan went above and beyond on the lease deal they put together for me. They even offered more for my trade in (paid my balance in full) than the other dealerships.
Both Shaun and Scott were very thorough and made me feel comfortable with the purchase. I asked a lot of questions and they took the time to answer every one. Overall a great experience.
I was treated like a queen! I have been leasing for a long time and have never felt so taken care of! Brian Evans was the best and made my lease experience very enjoyable. On top of getting me the best deal in Oakland County, he even bought me and my granddaughter lunch! Although he talks really fast, he was honest and sincere and should I decide to lease again, 3 years from now, it will be from him. His coworkers were pretty cool too!
Very accomadating and understanding- worked hard to help me find the car I wanted and at a fair price- and when issues came up they were addressed with courtesy and professionalism
The best place to have your car repair . Kyle in service is phenomenal! The entire staff is great ! Some of the best service I have ever received!
TERRIFIC SERVICE from The Nissan Service Team And Kyle! Came in for a Oil change and this guys found a leaking suspension part that he brought me back and showed me! They are honest and trustworthy people! Thanks Kyle and everything you do!
The service was so easy to setup and fast, I got the job done perfectly in less than one hour.
Fast express oil service. Clean social distance waiting area. Down side no shuttle on Saturday and at the start of my appointment the technician was not available.
Always great friendly service. I would recommend Nissan of Farmington Hills for all of your vehicle needs
Recently went for routine service. Kyle informed me of other items needing attention, which was appreciated. The waiting area was clean and spaced out in accordance with social distancing requirements, and all staff wore masks.
My salesman, Shaun Bradley was great to deal with. Leased a car for my 16 yr old and he made the experience very exciting for her. The deal was worked up during the pandemic and he communicated very well both over the phone and email providing all information requested. The signing process was made quickly to avoid any excessive time in the showroom.
The Service Department At Suburban Nissan and Kyle the Advisor are exceptional at what they do! I stopped in for a quick check up on my fluids before I hit the road and he had me in and out within 10mins!!! Thank You for the GREAT SERVICE!
Bobby, Jarrell, and Scott were really helpful, patient, and understanding (considering I really had no idea what I wanted). But at the end we came up with a deal, it was perfect and I am happy with my new car! Thanks again guys-Compared to my last experience with Nissan in 2017, I enjoyed working with Suburban Nissan of Farmington Hills a lot more.
Very nice people in the service dept. and my oil change was done in a timely manner as well as the additional items I requested (rotate tires and recoating the windshield). The car was washed and looked great !
Very quick and courteous. Car was ready when promised, and washed and vacuumed!They are the best!
Bobby L. did a great job with my elderly mother. He was very patient and put her at ease. He drove her new Rogue home to her. At her age it takes her a little while to get acclimated to new things. Thanks Bobby L!
Do not go to this dealership - horrible customer service mindset. Even the GM does not care about the customer. I had a new vehicle I ordered delivered there . Made an appointment to pick it up. After setting in the waiting room for four hours . I asked to see the GM he rudely told me they had not had time to wash it yet and fill it up. Told me to maybe come back tomorrow. I told him I live two hours away. I told him I would take it as is. He went and got the keys threw them at me and said it is out back somewhere. After a heated confrontation in the show Room he agreed to have a salesman bring it up front at least.No it was you guys. This occurred about 8 months ago.
They were of utmost help and Courtesy.They explained the problems and gave me option as to what I wanted complete. Not pushy at all! Definite return.
Amazing staff, clear communication, personal shuttle to get me and clear price breakdown for each charge
AMAZING service department!! Didn’t have a appointment yesterday but got me in because of me driving to New York for Christmas holiday. Needed a oil change and recall done and Kyle with the swiftness got me in and taken care of in 1 hr!!! Thanks so much for your great customer service
In and out for an oil change in 1/2 hour!
Great experience buying our 2016 Honda Odyssey! Aaron took great care of us and we would definitely come back for the great service!
Shaun provided a great experience--very informative and super friendly; not pushy. Answered all of our questions, and had great tips for the model we ended up getting. Thanks so much!
Chantel is great. She was straight forward and moved things along and didnt miss anything. She even dropped off my garage door opener and a CD I left in my SUV that I brought back because the lease ended, straight to my door! Great girl to work with. They are lucky to have her.
I recently switched over from another Nissan Dealer because of the outstanding service I receive at Suburban Nissan of Farm Hills. They are friendly, efficient, and I love the text notifications as a way to communicate with your service rep. Kyle has helped me each time, and hes very personable, professional, and pretty knowledgeable. I definitely recommend this dealership for your service needs.
I have been to other nissan service centers as I have moved few times within last couple of years and suberban Nissan has been the poorest performer, not is job performance but general service.I was there for my regular oil change service, and my car was not washed. This was the 1st time my car did not receive a wash after oil change service.2nd time I was at the service center for replacing light bulb and changing my cars battery, the job was performed to my satisfaction but within next two days my car noticed me of service is due.I was like cant the person who assisted me suggest me by looking at my miles and let me know that my oil change is due shortly and do I aant to get it done as well? I could have done that as well with the assisting person just looking for additional details.
Its actually a pleasure to get my car serviced here. The people are always pleasant and knowledgeable, the waiting area is clean, comfortable, and bright, and there is always fresh popcorn and coffee! I also have the added satisfaction of knowing that anything I need done on a schedule is noted and kept track of, both for my own safety and security on the road but also so that my warranty will always be valid. Its just a good deal all around for not much more than those quickie lube places.
It was great that they updated the software on my radio before replacing the part so that they didnt have to remove parts. the software updated fixed my issue. Contactless customer service was great!The only reason for 4 stars instead of 5 is that it would have been nice if they could have run the vehicle through the carwash before returning it. A little extra plus goes a long way to make customers feel special.
Everyone was nice and professional and the process went quickly.
Brought My 1993 300z in few weeks ago for some shuttering and cutting off issues and dealt with Kyle! Great brother who was very into exactly what I was telling him about my vehicle and what need to be done! The guy was awesome and when I got my car back it was like a BRAND NEW CAR!!!Thanks again Kyle and you definitely will be seeing me again!
Came in yesterday for Oil change and a recall on my car and Kyle was very fast and very friendly from the moment he greeted me in the service department! Kudos to excellent customer service you have and I will DEFINITELY be back again because of Kyle! 5 Star Experience!!!
100% first class operation from my first contact. I was purchasing a vehicle and coming up from Cincinnati and Jarrell could not have been any better at accommodating me with close up photos, short videos, etc.Driving up 4 hours to test drive and pick it up, they also had everything set up to get it done and get me back on the road home.Thanks, guys and again, first class service!
Accommodated a service request at short notice. Shuttle service was fantastic and driver extremely polite. Feedback received was good and reassuring. Was made to feel valued and appreciated every step of the way. Well done and thank you
The service was exceptional. The staff was professional and prompt. I always have a great experience at this location. It’s not the closest Nissan Dealership to my home but it’s worth the drive for the service I receive.
This is a great dealership to purchase a vehicle. The manager goes out of his way to make the customers experience great. Honest dealership that sell new, certified and used vehicle. I recommended my niece to this dealership where she purchase a good used vehicle. Love this place and I woul recommend to other friends and family members.
First-class dealership and excellent customer service. My sales person Shaun Bradley2 was awesome from start to finish. He was highly professional but friendly and knowledgeable of their product. Shaun painstakingly took the time to show me all the features of the Rogue. He is a model salesperson. Relax, reassuring and very patient with me. :-)The managers were hands-on and did their diligence to help me get approved and get my vehicle same day. Would recommend this dealership to my friends, family and co-workers.
I have had some bad experiences with other service centers recently so was pleasantly surprised with service at Suburban Nissan of Farmington Hills. Smart, knowledgeable, friendly staff and very quick service. Communication was great. Shuttle service was prompt and professional. Suburban Nissan of Farmington Hills knows how to treat the customers and it shows.
Very professional, and pleasant personnel. Work was completedin a very timely manner. I was always kept apprised of the progress being made and how much longer it would take.
Loved the perfectionists at your service department. She took care of my wife and I just like family would. Thank you.
Very disappointed in the way my time was wasted. Made an appt to test drive an A6 and after sitting for 30 min was told it is being serviced. So i made another appointment for the next day at 12:30. Sat for 30 min and it never showed up so i left.During the original appointment they appraised my trade in. Sales guy promised to text me what the apprasial came back at and never did. Will be buying an A6 or A7 within a couple weeks but not from you.As i typed this review up the sales guy called and left a voicemail apologizing which i appreciate so i deleted his name from this review and raised this review from 1 star to 3. Nice enough guy and i appreciate the voicemail but still this is no way to do business.
I called and specifically confirmed this dealership was able to work on the Nissan Leaf. They assured me they could, so I set the appointment and specified exactly the update I wanted to have done.Upon showing up, the service tech informs me that the dealer ship is not leaf certified, and my requested work cannot be performed.You might think that someone at the dealership would see a Leaf scheduled for an update, and think to call and cancel the appointment - or that the person scheduling me for service would be aware that the location cannot service a leaf.In the end I wasted a bunch of my morning, and was left reversing out of the service entrance as the pull through was blocked.Two stars, as everyone I spoke to was very polite.
So not bother buying any kind of interior or exterior coverage please it’s a wast of money you will not be covered. It’s a 3rd party they send you through and they won’t cover anything it’s absolutely disgraceful what I e been through with buy a Nissan from this dealership including being giving the wrong vehicle from the start I had insurance on another vehicle over a month because they switched it on me when it was being “cleaned”. OK nothing but problems will not buy again from this dealership if you take anything away from us don’t buy any warranty
Very good team here. Theyve always taken care of my car needs. The service and response is good. Appointments are provided quickly without waiting too long. Special mention about Kyle who has been a great professional and provided good customer care. Thanks.
Blake was a great help, found the perfect car and helped me get my interest rate down! would definitely recommend!!
Watch the service department.
Everyone was friendly and helpful.The service was completes in 1/2 the quoted time.Very happy
I had a great experience with Scott and Josh at Suburban Nissan of Farmington Hills. I purchased a 2019 Murano and was met with much professionalism and they made whats usually an agonizing experience into an experience I will share with others. I felt welcomed and like they really cared about my purchase as well as being satisfied from beginning until I left with my vehicle.
I was in a time restraint window trying to beat the thanksgiving holiday drive to the east coast. Kyle mentioned it MSU take some time. He respected the importance of my time and made things go smoothly and received my vehicle sooner. Kyle and his staff are very friendly and caring. Definitely would recommend seeing Kyle and staff again.