I couldnt be happier with my experience with Mercedes-Benz of Farmington. Kolby Kirk, who I worked with from start to finish on purchasing my new SUV, was extremely helpful, friendly, and made the process of custom ordering my car to my exact specifications and absolute pleasure! Would recommend them again and again! Simply the best!

Can’t say enough about Dianne! If you’re in the market for a Mercedes, she should be your go to. Really easy to work with, genuine interest in getting you the right car that fits your interests and needs, and goes out of her way to personalize the experience. It’s rare to find a salesperson who goes above and beyond for you and where you feel comfortable they are doing their best to work with you - highly recommend!

I’ve never gone to a dealership and actually felt bullied. Dianne was nice to us on the phone and while we looked at the car. We talked prices and it wasn’t working out for us. We asked if there was anything the dealership could do for us (negotiate) she said no and thats a promise. We told her thank you so much for letting us look at it and stood up to leave. Dianne said “seriously just because we won’t negotiate” we explained if the price isn’t right for us and it won’t budge, then yes that is why, and we will keep looking. She started yelling at us that we will never find anything better and she has worked with people smarter then us. With so much attitude she kept mentioning how she has sold so many $150,000 cars. We just kept telling her we don’t agree with the price. She yelled fine and stood up and stormed off. We walked toward the entrance and everyone was staring at us. Now, we are on our way home and she keeps trying to call us, can she not take no for an answer? Very two faced! Just be aware!

I had a great experience buying a pre-owned vehicle through Mercedes-Benz of Farmington. I worked with April Raymond through the entire process and she was a joy to work with. She was very attentive and made the whole experience easy. I purchased the vehicle from out of state and she took videos throughout the process and kept me up to speed as if I was right there. Many kudos to her and the financing department for getting my deal done at a great price and interest rate. The only small issues I had were that the vehicle battery was not charged and I had to buy a battery charger after the car was delivered because it wouldnt start. Also, the fluids under the hood were not topped off either. The full tank of gas was well appreciated though! Overall, I would not hesitate to purchase from Mercedes-Benz of Farmington again. Highly recommended team! Ask for April!

When I tell you guys this dealership went above and beyond to keep me updated and made sure to offer some extra things for the inconvenience. That’s excellent customer service! Purchased a AMG A35 from here and had it shipped to New Jersey. It took a while due to a part being on back order that needed to be replaced but both Hosein and Ramona took that extra step to make sure I was satisfied. My first Mercedes ever coming from Honda and I have to say I’m glad I chose Mercedes over BMW. Thank you so much

Mercedes-Benz is a great dealership! Matt especially was super kind very helpful with my car search. They didnt pressure me to buy that day but they made sure I had all the information I needed to make a decision as well as giving me complete sales price so I knew exactly how much Id be paying for my vehicle. They also helped with my loan authorization and made sure I knew of all my payment and interest options and additional add on for the loan. We even have brought the car back for them to take a look at a couple things I saw and they were quick to take a look and ease any concern I had even though I had no appointment. I absolutely recommend this dealership for anyone looking for a vehicle! Everyone at the dealership was incredibly kind and invested in making sure I was making the best decision for me.

Highly recommend Mercedes Benz of Farmington. Their One Price, One Person, One Hour approach made the process smooth, informative, & zero pressure! I’d like to personally thank Dianne for tracking down exactly what I wanted & her patience in allowing me to go through “my process” in purchasing my first MB!!

I went car shopping at Mercedes Farmington last Friday to look for a bigger SUV. I was greeted by Cortnee, who make me feel comfortable at showroom. I told what kind of vehicle l looking for, and want to trade in my old vehicle. What kind of budget do I want to finance. She and her finance manager were very helpful and nice to work with me. Thank you so much. For this car buying experience FUN .

I had been searching for the right, new-to-me car for a few months. In the absence of local cars that checked the boxes on my wants list, I found myself searching nationally for the right car. One evening when conducting my daily inventory search I ran across a car at Mercedes-Benz of Farmington. After confirming that the car checked all the boxes, I reached out to the store to learn more about the car.Early the next morning I was greeted with a friendly hello from Dianne Burnham, followed up shortly by two walkaround videos of the car and a bunch of other comprehensive vehicle information. Given I live in Minneapolis, I was not able to vet the car in-person, and Dianne did a great job showing me the car virtually. All of my follow up requests were answered promptly and in an a very information-rich manner. I soon determined that this car was the one and initiated the purchase process...all from the comfort of home, some 1,200 miles away.Dianne and team made it incredible easy to facilitate the purchase remotely. The process of getting payment details, finance approval, signing the paperwork and coordinating shipping absolutely was seamless. Perhaps the easiest Ive encountered (and Ive purchased my fair share of vehicles). The hardest part was waiting for the car to arrive. But when it did, I was pleasantly surprised. The car was in better shape than I imagined and Ive had an absolute blast driving it.I would highly recommend Mercedes-Benz of Farmington, and Dianne Burnham, to anyone shopping for a car, regardless of where they live.

My husband and I had been shopping for a new car for a couple of weeks. We had visited other car dealerships and they were all so pushy. Ramona at MB of farmington did such a great job at helping us. Was a welcoming environment, I would definitely recommend them if you’re looking to buy a new vehicle!

This location is no doubt the best Mercedes-Benz dealership in Utah! Nick and his team were super nice and incredibly helpful. No pressure to buy and no games played. The Financial Manager was very efficient in having all documents ready to sign and had me out the door in an hour with my new car! The service/maintenance team is very thorough when it comes to serving your vehicle, open communication every step of the way. They go above and beyond and take the very best care of you and your vehicle!Highly recommend Mercedes-Benz of Farmington!

I love working with Mercedes Benz of Farmington. This is our 2nd purchase with the MB of Farmington team. This go around, we worked with Ramona. She is so great and genuine. She helped us with our additional options and has followed up with us as promised. Thank you Ramona! I love my new car!

Dianne is the best! What a wonderful car buying experience! I’ve purchased or leased over 20 cars and my experience at MB of Farmington was head and shoulders above my experiences with other dealers in and out of state. Dianne was so helpful and knowledgeable. She gave great information, advice and counsel through the decision making process. I didn’t feel like I was being “sold” a car, but assisted in selecting the right solution for me. I’m very happy with my MB!!

I was so impressed working with Cortnee from the moment I met her. She was cheerful and had lots of information but was not pushy. She even had experience in the service department and that was very helpful. She explained how she would help me from the start to finish of my process. I love this sales model, it made me feel very comfortable. She responded quickly with any questions that I had about vehicles that were available. When she discovered the car I wanted to drive had a deposit made on it until another customer came to test drive it, she let me know immediately. I was then able to test drive another vehicle that was the same model so that I could see how I liked it. That test drive sold me on the model of that Mercedes so when the first car was still available I went immediately to drive it. She worked with the different schedule for myself and my husband and by the end of that day I fell in love with the car.Going through the rest of the sales process with the same person and knowing that the price wouldn’t change except for taxes and registration was wonderful. I will definitely be back to buy my next Mercedes. Thanks Cortnee!!

I have leased 2 cars from this dealership and have had nothing but good experiences. Very convenient and fast. No nonsense going back and forth. Great service department as well! Always been happy. Will continue to used them in the future.

A while ago I posted that the service and treatment of customers was not what you think. I am a new owner. I am financed by MBF. I always thought that being a MB owner was a bench mark in my quality of life. When I was in the process of purchasing my GLS 450 I felt I was joining a family, an institution that would most defiantly look out for me. I do my part and Mercedes Benz would do theirs. That’s why at the beginning of this unbelievable story I wrote “it’s not what you think”. You get what you pay for. When you purchase a higher end quality product you get better quality, but only that according to my Dealership. I am buying into services that are above the standard, and a reputation for that has a flawless or nearly flawless record for excellence.I had the opportunity to test that theory recently, and when you hear the rest of my story. I have no doubt you will be just as disappointed as I. I promise you the series of events that started just 9 days after my purchase will seem unbelievable. You will no doubtably ask your self “ this is at MB?”. Some of my good friends to whom I bragged to about needing to consider Merced as their next purchase were very surprised at the level of unacceptable encounter and issues I was submitted to. My neighbor Jennefer changed her mind, and purchased a new BMW after watching me go through the gauntlet of Interactions with my dealership. Stay tuned I will start from day one “my free car wash that comes with my purchase” see you soon.

Best service I have ever encountered!!! Ramona went over the sun to help me buy my dream car and I am sooo happy. Could not have been more kind and helpful. Will definitely be recommending this location to all my friends in salt lake.

I usually don’t shop at bigger car dealerships because I’ve always have had the worst experience with sales men treating me differently if they don’t see a sale in some one most the time they wouldn’t even approach me. BUT my entire experience with Courtney was immaculate she completely understand my needs was not pushy or demanding! She listened to my concerns and made the the process quick and easy. By far the best place to go shopping for your next ride if I could give more stars I would! Thanks again Courtney I’ll be back with referrals!

Friendly and professional. After being disappointed at several dealerships in the area, the folks here made me feel comfortable without adding any pressure to purchase a vehicle from them. I am glad to have driven away with an excellent used car. Special thanks to April for helping me through the process!

I’ve purchased 3 new vehicles from Mercedes Benz of Farmington. Throughout all of my interactions with the dealership, my experience has been exactly what one would expect from the Mercedes brand.The sales team is very professional and thorough. The service team is always kind and friendly, making sure I have an excellent loaner while providing timely and amazing work.If you are in the market for a remarkable vehicle, I highly recommend stopping by Mercedes Benz of Farmington. I know I’ll keep coming back.

We had an absolutely wonderful experience. Dianne was the most professional salesperson we have ever worked with. If you are looking to avoid the haggling and hidden agenda most dealerships have come here. They give you a fair honest price and will NEVER pressure you into buying anything! They truly go above and beyond. Dianne is also supported by a superb manager Nick. This team is the best out there!!!!!!

I had a really good experience picking up car from this location. My car salesman was Matt he did a great job with being thorough with everything. Definitely someone you can trust when buying a new car.

I just bought a 2017 Mercedes GLC from them and I am so glad at how easy it was, especially since this was an out of state transaction. It was my first car that I bought and so I had a lot of questions. Dianne helped me out and I was able to purchase the car super quickly. She treated me with a lot of respect, which is rare when purchasing a luxury vehicle because I am so young most people dont take me very seriously. I got the car for an amazing price. Thank you so much!

I worked with Samuel on my purchase of their used Honda Accord. Samuel has made everything clear and helped me get the best price. The process is transparent and no hidden fees. I enjoyed the car and purchasing experience. Recommended.

We had a great experience buying my car here. We got a great deal and were impressed with the service we received. April was very personable, and helped us through the process with ease and patience.

Great service and friendly, knowledgeable staff. Courtnee was especially helpful. Very happy with our purchase. Highly recommend.

Ordered a car through Diane in May. The process was smooth and our car arrived this past week. Mercedes Benz of Farmington is a great place to order a car.

Working with Sam at Mercedes-Benz of Farmington was an absolute pleasure! Sam is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. I highly recommend Sam if you’re looking to buy a Mercedes-Benz.

I worked with Kolby to purchase my vehicle and he was extremely prompt, professional and helpful during the ENTIRE process. I am from out of state so I physically could not see the vehicle in person. He sent me several videos showing me the vehicle and made sure I was aware of minor flaws so there were no surprises on the back-end. I would highly recommend anyone searching for a vehicle here to use Kolby. My father went to pick up the car for me and they had it in the “pick-up showroom” with a red bow on it. Outstanding service and attention to detail! A+++

Seamless process. We were apprehensive given the state of the new car market and were not planning on acquiring a new family car. But Mercedes-Benz of Farmington made the experience so easy. I would highly recommend them.

I have now helped my grandmother purchase two new vehicles from this dealership, and both of us could not be more impressed. The feeling right when you walk in is much more inviting than going into any other dealership. Everyone treats you like family, and they are always willing to help. Hands down the best dealership in Utah!

Dianne and a lady shadowing her, helped Myself and my husband. We did a trade and have never owned and Mercedes before. Dianne gave us an amazing experience. She was very knowledgeable, kind, funny and helpful. The vehicle we bought is an E-Class, an absolute beauty. This is definitely something to say about buying luxury. I am so I love with my car and I wouldn’t have had an amazing experience buying my dream car without the awesome SA Dianne

Great buying experience. Bought car from out of state and car was as in great condition as described. Rachel made the buying experience smooth and seamless.

Have gone there for 3 years . This year I can get something scheduled out without an error . First cancellation and rescheduling. No loner . Especially ask for a loner I live 20 miles from Farmington. Second scheduled me on a wrong date . Taking myself somewhere else

Best car purchasing experience EVER!!

Fantastic Dealership! I purchased a car out of state and they provided tons of information on the car, via inspection and videos. They helped provide confidence throughout the entire process. Highly Recommend working with Rachel Kuhrt if youre looking to purchase out of state.

Hands down one of the best Dealerships for Customer Service...They treat you really good and the little waiting area where you can get yourself a drink is a plus.I have been taking my Mercedes here for service and they even send you a Video of what they did and what they recommend for your vehicle.5 star service

Our experience at Mercedes-Benz was so nice. We worked with Diane and she was so helpful making sure that she found what we were looking for. Everyone at Mercedes-Benz made everything so easy and stress free. We look forward to working with them again. If you want an enjoyable buying experience check them out. You will feel the difference as soon as you walk in.

Mercedes Benz of Farmington was a TOTAL DREAM. Kolby was very present with me for several hours while I test drove a handful of cars and was so patient with me as I made my decision. I never felt pressured and he made the car buying process so fun and painless. I LOVE my new car! So excited to be a client!

Kolby was phenomenal. Had a great and easy experience. Had some issues connecting the media/Android Auto in a truck and he sat there with me for a half hour working through the issue until it was resolved. Came back from the test drive and decided to buy the truck - out of the dealership an hour later keys in-hand and smiling on my way home. Highly recommend Kolby.

I was extremely disappointed in the lack of effort or customer care today. I contacted the Service Dept and spoke with Sally. Our car alarm would not reset after following all the owner’s manual instructions. Our car was disabled. I asked if a technician was available to walk me through the steps. She immediately indicated that no one could assist me - she did connect me to Mercedes Customer Care.Dahlia from Customer Care tried to contact your service department but no one answered. After 10 minutes with no answer she connected me with a technician from Mercedes of Salt Lake City.In under 1 minute he resolved our problem by telling us we just needed to disconnect the battery for 30 minutes and it would reset. We did - it worked - and we were back on the road. This was the type of service I would expect and am very appreciative of being a Mercedes owner.

Sales process was great! We went in at the end of the day so they said the car would be ready to pick up in the morning. When we went to pick it up it was pretty windy and cold so we signed everything and went on our way. When we got home we realized they never detailed the van from the dealer. The manager offered to fix the problem and when we picked it up this morning this was their fix. Weve bought cars before and I couldnt imagine feeling good about selling a car in this condition. Offering to make it right and have it still look like this.

I just bought my first car...Dianne helped me and she was so knowledgeable and such a big help.. She made me feel comfortable purchasing my first car. It was all around a very positive experience, and i would 100% recommend this dealership. I LOVE MY NEW MAZDA 3!

Friendly! Felt a little rushed through the process. Did a great job of securing financing

Rachel was the best. Kept us update on when the vehicle would be arriving, got us all available detailed financing options, and made sure we had everything completed in a timely manner when it did arrive.

Courtnee was amazing to work with. We had been shopping around at different luxury dealers and was treated so poorly, I told my husband to take me back to Mercedes-Benz so I could look at the AMG just one more time. An hour later we had all the paperwork done and picked it up the next morning. I couldnt be anymore happy! I found the same vehicle down in Lehi for $1000 more with a couple more features I decided to buy it from Courtnee and at Farmington because I couldnt get over how wonderful they were to us. Thank you!

Got caught in a bind while several hundred miles away on vacation. Shawn was very helpful and went out of his way get me the help I needed. Excellent service.

Great buying experience here - Rachel was very helpful, not pushy, and was quick to answer questions and help me get the transaction done.

Courtnee was a superb salesperson. She knew her models very well and made the shopping experience enjoyable.

Kolby was attentive and a good communicator. He went out of his way to send videos and make the process very enjoyable.

We recently purchased a used vehicle here and what a very pleasant surprise it was to work with Rachel. Ive never enjoyed purchasing a vehicle before but this time Rachel took all the pain and hassle out of the process. She was exceptionally responsive and communicative, and a real pleasure to meet and work with. Thanks, Rachel!

I arrived at Farmington Mercedes with a low tire and an engine light on. i was on my way to Idaho from Scottsfale and all of the service people made it their mission to get me back on the road in as little time as possible. They gave me a loaner car to go pick up lunch and did everything they could to help me decide how to proceed! Thank you to Farmington Mercedes! You guys and gals are the best!!!

Very thorough and well organized sales presentation. Very clear and precise in all financial discussions. No pressure just easy to work with. Beautiful new showroom. Nice clean atmosphere. Dianne did a wonderful job and honored everything that we had discussed on the phone. I will definitely consider Mercedes-Benz Farmington in future purchases.

The best part of going to Mercedes-Benz of Farmington is you know when you walk in you’re going to get great service. I worked with Christian and Chris and they were both amazing to work with. They both were straight shooters and really seemed like they wanted to help you get a car.Another great thing about the car buying experience is it didn’t seem like the typical greasy salesman trying to give you the run around to make a couple extra bucks. They gave you a reasonable price and many options at the same price level I tried 3 different cars was given the opportunity to choose the best.Overall it was a good experience, and if you go in make sure to ask for Christian or Chris.

Ramona did a great job of helping us buy the Mini, was a no pressure environment but once we did choose to buy she took care of all the paperwork! Would recommend for another purchase

Ive been buying cars for over 30 years, the vast majority of them were purchased through car dealers both new and used. Of all the dealerships Ive dealt with, Mercedes Benz Farmington was by far the most courteous and professional.I was in search of a very specific Mercedes Benz model. Due to supply chain issues and world-wide chip shortages, inventory was (and still is) extremely limited across dealerships nationwide. At the time I was searching for my car, MB Farmington was one of only 2 dealerships in the country that had the exact vehicle I wanted in my color choice (Magno Diamond White). I immediately reached out to them that same evening I spotted the car posted on Autotrader. I promptly received an email back from their sales department assuring me that a sales rep would reach out to me and answer all of my questions. I was put in touch with Rachel, who put my mind at ease by letting me know that while the car still hadnt sold, it was not yet in their possession. She explained it was not actually on their lot, but was at the German VPC ready to ship to SoCal, and this process would take 6-8 weeks before I could take delivery. She highly recommended I lock in the car with a nominal deposit for the above reasons. I agreed, and put down my deposit that same day. She assured me Id have first dibs on the car when it arrived at their dealership. This also meant it would not be shown to other customers, nor would anyone be allowed to test drive it.Upon leaving the deposit, Nick the GM of MB Farmington reached out to me via email, thanking and congratulating me for securing the vehicle.Throughout the course of the next several weeks, Rachel provided regular updates on the shipping and logistical status of my car. When it arrived (in the time frame Rachel said it would), we started the paperwork process. This was done remotely and via Facetime as I was an out of state buyer. Rachel was very efficient and not pushy whatsoever on selling me any dealer add-ons, although she does make a great non-pressure sales pitch and I did opt for a few dealer options at a very reasonable price.More importantly, MB Farmington honored the agreed upon price that I was quoted when I put down my deposit. Many other competing dealerships around the country were charging thousands of dollars over MSRP due to market conditions and the strong rumors that MB was cancelling almost all V8 sales in the USA for MY2022. Those rumors proved to be true just a few days after I closed the deal on my car so Im extremely grateful I secured one of the final AMG V8s ever.My car arrived without so much as a scratch on it, as expected it was quite dusty after the trip half way across the country on the carrier, but nothing a good hand wash couldnt rinse away. I could not be more pleased with the car and the smoothness of the overall transaction.Lastly, I just wanted to say that while MB Farmington scores highly in my book as far as being the best dealership Ive ever dealt with, Rachel was an absolute rock star who made it all happen. So naturally, she is hands down the best sales rep Ive encountered in my 30+ years of car buying.5 BIG STARS for Rachel and Mercedes Benz Farmington for knocking it out of the park!

Ramona was a great salesman who was honest and patient! She took almost the whole day to help me find the perfect car. She wasn’t pushy and was very knowledgeable. I highly recommend Mercedes-Farmington and Ramona!

Actually wrote a glowing review after purchasing my car here because that was a pleasant experience. Once I went in for my “free” oil change, that experience wasn’t so pleasant.I’ll start here, I bought an older used vehicle, something more prone to issues so you are trusting that the dealer has used their expertise to do the proper due diligence to assure the risk of the older vehicle is not greater than the benefits financially for the buyer. It’s an overly optimistic outlook I know.First oil change was free, so after 8k miles and 2 months, I brought it in. They changed my oil, then told me I had an “urgent” issue (Oil pan gasket) that needed to be replaced, for $2200.My first issue is here, let’s say this was legitimate. The average MAX cost for this service on my vehicle is $1200-1300 and that includes labor. It’s about 10 hours of work with $150 in parts. If they’re charging $2200 then a little math says their mechanics make over 400k a year... I bet they wish they made that much.My second issue is probably the bigger one that prospective clients should be aware of. If this was actually urgent, and existed less than 2 months after purchase on a part that would be caught almost immediately upon their inspection of the car, this means that they had willingly NOT disclosed or fixed this issue before selling knowing full well I would come for my only change and they would try to pull this not so slick move.They probably don’t care because I didn’t buy one of their $95k new Mercedes but if this is a sign of how they value their customer base, I wouldn’t want to buy a new car from them anyways.

Cole is an absolute amazing dealer. He did anything and everything to help me out and i appreciate his efforts for getting me a car I love.

No pressure, awesome experience! Kolby was outstanding! Very helpful and got us into the vehicle we were looking for.

Terribly post sales services and terrible attitude from the front desk clerk of maintenance service. Also if you only get a insurance from the dealer. Don’t aniticipate any more services.

The best car buying experience Ive had!! Dianne was wonderful to work with, from start to finish!

Sam my Sales Concierge was amazing! He was knowledgeable, prepared and detailed oriented with the car presentation! Worth the thirty minute drive from Bluffdale. I dont go to any other Mercedes-Benz dealerships in the Valley.

This dealership really has it all together. Diane, the salesperson who helped me, is straight forward, knowledgeable and a pleasure to work with ( the first time I’ve ever been able to describe a car salesperson thus way!). Although she didn’t end up having the car I wanted, I recommend her highly to anyone wanting a fabulous car, a fair price ... no haggling necessary, and a direct, quick in and out..... just like good business should be.

2017 C300 Coupe purchased new Aug 2018. Ran an unauthorized credit on my social and retracted it after threat of a law suit. Left for service on 06/04/21 At a base rate of $500 $. Emailed me and asked me to review and approve additional work needed on my car. No live talk with service, many attempts to talk with service left me unanswered questions and a divorce from from any face to face Q&A. They are truly not representing of the machines they sell.

Ramona and Mercedes-Benz of Farmington have totally transformed the experience of buying a car. No pressure, no sales tactics, and no dealer fees. The price is what it is, and they are definitely fair.Ramona was knowledgeable, friendly and wonderful to work with. The dealership is great and they treat you like royalty.The best experience buying a car ever. Thank you again Ramona😀

It was my first time buying a Mercedes-Benz car and it was overall a very enjoyable and excellent experience buying my new GLE. Client advisor Matt is very professional and thorough, he made the process very smooth. The showroom was excellent; staff, facilities, etc.I pre-ordered my vehicle, Matt walked me through the ordering process and showed me the available options, he was great in answering all my questions.The vehicle was delivered within the estimated timeframe.The trade in process of my previous vehicle was also very smooth and fair.Thank you Matt and staff at Farmington showroom for the excellent service.

Smooth transaction. Great service

Dianne was awesome, she was very helpful and could answer all our questions. Super smooth, quick experience.

Mercedes of Farmington is a great place to do business! Shawn in the parts department is easy to talk to and very meticulous to detail. The delivery time is excellent. Shawn is very knowledgeable and helpful every time I deal with him. The service department is also excellent! The turn around time is great and very professional. This is one of the nicest dealerships Ive ever. Clean . Highly recommend.

Had a wonderful experience at the dealership. Low pressure and professional all across the board. Ask for Cortnee, she’ll take good care of you.

I wanna thank Nick on all the help he offered on my Benz he went beyond my expectations and I highly recommend this dealership to anyone who needs a new car or service to be performed

They posted a vehicle 2 days ago, called to make sure it was available. Drove 2 hours to come see it and they said it was sold long time ago and that the person I talked to didn’t know….

Ramona was awesome. I called in a few days in advance and sent photos and videos of the vehicle I was interested in. When I went in it was a quick process to get the vehicle.

Worst CPO purchase experience I have ever had. I expected better from a Mercedes dealership. I bought a CPO G-Class in March and was promised the car would be delivered to me with two keys and an owners manual. When the car arrived there was only one key and no owners manual. After I brought up the issue they mailed me a key, but it was not to my car. I let them know that if I was not clear I did want a key that worked in my car, not just any Mercedes key. Over three months later and after threatening to contact MBUSA a brand new key shows up along with a CD that includes a PDF of the instructions for the infotainment system. The cut blade key fits my car door, but the remote does nothing. The ignition does not recognize that theres a key plugged in. No instructions included to tell me what needs to be done. Nothing. This all on top of delivering to me a car that still had candy wrappers and about 1,000 sunflower seeds in the back seat. All they did was run the car through their automated car wash and wipe every surface of the interior that could be seen with armor all. While having it serviced this week at my local Mercedes dealer they pulled the history and found that there were services that were not done that were due prior to when the car was certified (spark plugs were due at 40k, I bought at 44k) so I got to cover the cost of those today. I love the car, but I would recommend avoiding this dealer at least on CPO purchases, especially if you are not a local customer.

I unfortunately didnt get the vehicle before it was sold but my experience with the salesman Christian was amazing and I highly recommend this dealership! Transparency was super important to me and they were very upfront and honest! Thanks guys!

This dealership is the best I have ever been at. I just moved here from California, and I am very happy with the warm welcome. Also, the representatives and the management are highly professional and very helpful. They resolved all my issues in the most professional manner, and took care of everything quickly. Thank you so much! I recommend this place to everyone.

Mercedes Sprinter of Farmington is the best dealership I have worked with. From the sales department to the service department, they have stood above other Mercedes dealers I have worked with. I would like to call out Andy specifically from the Sprinter Service department for consistently going above and beyond to help me.

My experience was great! Ramona made it so easy and helped me with all my questions and concerns, first time buying a Mercedes and I couldn’t of chose a better place to go

Dianne was my sales rep and she was a pleasure to work with. I made my vehicle purchase over the phone and she was always available, she answered all my questions thoroughly and in a timely manner. The only regret with my purchase was not being able to thank her In person. Do hesitate to do business with Mercedes of Farmington!

Fist class service! Friendly, quick, always going the extra mile!

Jesse Ching Was great to work with. I made the purchase over the phone and he made my experience feel like I was in person. Jesse sent multiple photos, and a walk around video of the truck, and reviewed the purchase order clearly with no hidden fees or unknown costs. When I picked the truck up, I was welcomed by the front desk staff with a drink in hand and a tour of the facility. The finance team was fast, efficient, and clear. Chris the sales manager made an effort to introduce himself with a sincere thanks for earning my business. I would recommend the entire team to my colleagues, friends, and family. The experience was professional yet friendly and relaxing without pressure from start to finish. Be sure to give Jesse C. A shot at your business, you won’t be disappointed. I will be a returning customer.

My wife has a 2008 ML 350 and we have used the Farmington Dealership for multiple service checks and repairs. Every time it has been a week long ordeal with VERY little communication from them. Never had an opportunity for a loaner vehicle when we were out a vehicle for an entire business week. This last time we had authorized expedited shipping on parts for service work which arrived on a Wednesday morning - Friday late afternoon we still dont have a vehicle. We have made multiple calls trying to get an update as we are trying to head out of town on a family vacation and after multiple calls with requests for a return call with updates we received a text message: Sorry for the delay. We ran into some very unexpected trouble getting the parts back in and programmed. We should be finished shortly.Never taking my business back. There are plenty of other Benz Dealers and shops I would gladly drive out of the way to to avoid dealing with the service and repair shop of the Farmington Dealer.

We bought a beautiful GLS 580 from this dealership in March and I was delighted. 2 1/2 months later, my husband drove my car from Utah to Las Vegas and, on Las Vegas boulevard, gas randomly started gushing from the car. Las Vegas Blvd. is always busy, so my husband had no idea until several drivers left their cars to knock on his window and tell him what was happening to his car, then everyone backed away as much as possible because it was such a dangerous situation. My husband was able to get off the boulevard and into a vacant parking lot off the strip. The car was towed to the Mercedes dealership there, where it spent 2 weeks getting fixed. My husband ended up buying a last minute ticket home to Utah for $500 and he contacted Farmington Mercedes to ask them to have it shipped back.Kolby at the dealership said they would arrange it to come back and said it would be a few days. 11 days later, the car finally arrived in Utah, just as we left on a vacation. I texted Kolby, asking the dealership to please look over the car and make sure it was sound to drive, but he never responded.When we returned from our vacation, I contacted Mercedes through the message system online and wrote that we were upset that the car had the dangerous problem and that it took so long to send the car back to Utah when we were told it would be a few days. The manager called my husband and left a voicemail that it wasn’t their fault that the car broke.When I went to pick up my car, the manager, Nick, wanted to speak with me and he came out, angry at my message. He said that they didn’t have to have the car shipped back from Vegas and it wasn’t their fault my brand new car that they sold me had a gas leak. I said, “Who sold us the car?” He said, “We did. But we don’t build them, we just sell them. We should get more credit for being willing to ship the car back to Utah.”During this conversation, I could tell he was so angry that I would even question them. I suddenly realized that once this dealership sells you a car, they don’t take responsibility for the safety of the vehicle. That’s the message I heard.WHAT I WISH I HEARD:*CONCERN: I’m so sorry that the car leaked gas and put your life in danger, are you okay?Not even once did they express any concern that my husband’s life was in danger.*KINDNESS: What can we do to make it up to you?The manager said they didn’t have to have the car shipped back and he seemed very angry that we even questioned them.*RESPONSIBILITY: We sold you this car and we are willing to take responsibility for what happened with it.The only responsibility they took was shipping the car back to Utah.*COMMUNICATION: It will be ___ many days to get the car back to Utah.If we had known it would take another 11 days to get my car back, we would have made other arrangements.I can’t tell you how disappointed my husband and I are about this entire situation. You pay $130,000 for a brand new car and you expect it to run well, run safe and, if something does go wrong, that the dealership will show kindness and responsibility. We bought 3 new Mercedes from this dealership in the past year, but because of how they dealt with the danger to my husband from the car they sold us, we will not be buying a car from this dealership again. We will find a dealership that cares about the lives of its customers.

I had a great experience there in the purchased process, I bought a Ram used truck not a Mercedes Benz vehicle, I have sales experience I did work in3 different dealers here in Davis co. Found the truck on cars.com doing my research fall in love with the pictures and all the specs on the truck online but it took me few time to actually make an appointment for a test drive, because my sales background I was almost sure this dealer could be a nightmare, but I was wrong.... I had purchase/lease 5 Hondas from the same dealer and same sales rep because I worked at that dealer and with him so we are friends and always trusted them, this dealer is no pressure and very pleasant to earn your business ... very different on the training I received at the first dealership when wanted to learn to sell cars....

Exceptional overall experience. Very happy with the atención by Courtnee. A superb support team. Looking forward for a very long professional relationship. Day after purchase got a visit from Brandon and Emily. They help me download the Mercedes Me App, and to set up its benefits, synchronized with my garages, etc. head and shoulder above any expectations. Great people!!!

This specific branch of Mercedes I really dislike their service department. Every time they don’t get the job done without coming back, I’ve been back and forth a few times. They don’t care about their client, no wonder they have such a small rating in yelp! I am just stubborn to have Mercedes my husband is totally against it! If you are planning to get one not on this branch is Headache!!! I gave them 1 star because for the car wash.

Getting my car serviced here now over two years. My service writer Donald is exceptionally great. He is very knowledgeable, honest and welcoming. They know the business.

Awesome service. Bought two Mercedes-Benz out of five in two years from this dealership. Would do business again.

Great service, good prices, fun bow

We had an excellent experience here. Diane was very patient in presenting options for vehicles. The floor manager was very well informed on his inventory and suggested a slightly older car we had not considered. In the end we chose a Mercedes 2017 GLE 350 with very low miles. It was within our budget and looks brand new. So far we are very happy with the car and it’s wide range of safety features and were pleasantly surprised that the cost of insuring the vehicle was extremely reasonable.Would highly recommend this low pressure dealership.

Worked with Ramona while I was a state away. She was unbelievably helpful and my overall experience was exceptional. Would absolutely recommend MB Farmington to anyone.

Farmington Mercedes dealership is the place to buy a vehicle.Dave Laccoarce our Client advisor and associates have been nothing but great in terms of showing great options vehicles, packages, and services.The sales team was professional, kind and courteous.No rush, no hassle, one price, one hour purchase.Faculties are top class.Amenities such as drinks and snacks while you decide.This dealership has class I look forward to coming back for maintenance.Check it out if you want tier 3 vehicles.

Superb service! Everyone was very professional and Ms Ramona Buciuta was great to work with. She is very knowledgeable of the car. “One price, One person, One hour” motto was awesome. No back and forth. We definitely recommend this dealer. Thank you for making our car buying experience easy.

I used to hate buying at dealerships. Mercedes-Benz of Farmington has totally changed my mind. They are extremely knowledgeable. Client oriented. NEVER tried to push a vehicle I wasnt interested in. Matt Clay the salesman was exceptional. He went above and beyond to find the truck we wanted. Its a whole new experience in buying a car. Everything upfront, no haggling. Just fair upfront purchase and sale. Will definitely go back for my next vehicle.

Romana was amazing in helping us with our purchase! She was knowledgeable, kind and courteous. We were very happy and will be customers for life!

Great experience with a great dealership. Kolby was amazing and made this the best car purchase experience we have ever had. Thank you to everyone at Mercedes Benz of Farmington!

Ramona was the absolute best associate to purchase from. Absolutely zero pressure what so ever!! She was more than happy to discuss our particular situation and multiple vehicle choices, as well as showing me almost every vehicle in their inventory to assist in finding the vehicle which was perfect for us. I am not the most refined individual, and after being treated as such in another local dealership, I was expecting similar mentalities at MB of Farmington, however it was the complete opposite. From the initial greeting by the concierge (Emily), to the appreciation from the manager (Hossein), to the actuall sale with Ramona, I couldnt have asked for a more pleasant experience...especially for an auto purchase. Thanks again to them all!

The service team there is absolutely fantastic. Donald, in the front office does an amazing job with setting expectations as well as communication on what is taking place with your car when it’s in the shop. He is quick in responding to questions and if he doesn’t know the answer he finds it out right away. While there are multiple places that work on Mercedes in the area, the level of service I receive is why this is the only place I’ll take my car. Thanks Donald and team!

Service and buying experience was top notch. It would be hard for me to ever entertain the thought of doing business elsewhere. Ramona B. Was awesome, and very helpful.