Friendly service, not agressive, very laid back, gave me lots of alone time in the car before test driving. Highly professional.

Trusted Nissan dealership for my purposes. Service & sales personnel are really great.

NO STAR...If there was an option to not select a star to rate them then that would be it, because 1-Star is too good for them. I made an out of state purchase on a vehicle I saw online. They were responsive when I was seeking to purchase the vehicle, but after I made the initial down payment they were non-responsive. Which is shocking to have to force giving money/business. I worked with Chris Clark - who was my sales agent, Mike Rogers - Chriss Sales Manager, and Brian Plauman - Finance Officer.After my down payment was made, I was told that they would like to see if they could do better than my lender and Brian would be in touch with me first thing in the morning. There was no contact from the dealership at all that next morning. I started calling at 10am to get answers and never once could I get Brian, Chris, or Mike on the phone. The receptionist kept transferring me to their land lines where I would go to their VM, not telling me it was their day off. I later left the GM a vm and he returned my call and got me with someone who could give me the purchasing agreement I needed to send to my lender. This person extended using their lender Capital One, but I stayed with mine because they do not do electronic doc sign, so it was going to be another 2 days of sending paper work back and forth. However, it ended up being longer anyway because all the needed information (where my lender needed to send the check) on purchase agreement was omitted and the dealer wouldnt answer/return BOA calls for 2 days delaying the process even further. Then when I completed all documents by the dealer and lender, I called to confirm if I was good to release my carrier to pickup my vehicle and Mike Rogers informed me that they havent received my paper work (dealer still had to overnight documents for me to sign) nor payment from my lender (BOA). What is interesting is BOA confirmed through tracking their overnight delivery that they had the check for 7.5 hours in their possession from the time that they told me that they didnt. I received a phone call from my sales agent the next day letting me know that everything is good to go and when will I pick up the vehicle as if a carrier is sitting waiting on his call. I informed him I didnt know because they had been dragging their feet and I have had to push him back from when I originally thought all should have been finalized. And after I said that he changed his tune to just let me know when it is scheduled so I can have the vehicle washed and ready for pickup. This was on a Saturday, which I notified my carrier right then. But he couldnt notify me of my exact pickup day until Monday. I called my sales agent at 4pm and left him a voicemail and text message concerning my vehicle scheduled pickup for Tuesday and that I need 30 day tags placed in glove compartment of vehicle. I tried again to reach sales agent starting at 7:30 am Tuesday and never received a call back. I then called carrier to ask him to make sure they show him 30 day tags and carrier informed me that he already has picked up my vehicle from Mike Rogers and it was not washed, stickers not removed from it, and he initially gave him the wrong vehicle...right make and model, just wrong color (WHO DOES THAT?!?!). And to top it all off no 30 day tags are in the car, so there is nothing I can do with the vehicle...cant even take it to get it detail. I tried calling/leaving voicemails again all day to get them to overnight me a 30 day tags to once again no response (not even from the GM this time).I know I wrote a lot, but I want you to be prepared if you decided to do business with them as to what could happen. If it wasnt for the fact I was looking for a custom color that they had I would have canceled the deal all together. I just pray that nothing goes wrong with the vehicle and their maintenance department isnt as bad as their sales and finance.