The owner is extremely rude! He insulted me and spoke to me so rudely it was shocking. One of my cameras is not working correctly, he told me it is common after 2 yrs for the cameras to need replacement bc they are electronics. And then proceed to remind me that my contract only guarantees for 1 year. And then wanted to charge 175.00 to replace the camera. As I businesses owner I am shocked at how the owner talks right to customers. Do not use this company. Go with someone who appreciates the business.Ok

Bob is not very good at what he does. I did everything he told me to do, he misquoted the job, all kinds of problems from start to finish. Then he add more money to the job without discussing with me. I thought I hired a professional but I guess not, I would not recommend his company for any security system as he sell the bottom of the line junk and wants top dollar. Bottom line very dissatisfied with his service, I should have went with the other company.

Great service on installing my new security system. This was my first time going through this type of experience so I had questions along the way. They did not get annoyed with me and answered all of the questions I asked in a way that I was happy with.

Best alarm company in Florence! Family owned and operated, and they are experienced and affordable! Bob and Chad are the best!

I needed an alarm system for my house and Butler Alarm did an outstanding job for me. They were so patient with me explaining everything.

These guys are great to work with. They installed a top of the line security system for me. Easy company to work with.

Awesome job installing my new security system for my home. I feel so safe now.

Butler Alarm did a great job installing our new security system after a recent break in. Thanks for a job well done.

Very pleased with my new alarm system. Thanks for a timely install.

Im an area business owner...I was appalled at the way the owner of this comoany was talking to me. I called to inquire about a surveillance system, based on the positive reviews listed here. My entire staff heard the conversation, as i had jim on speaker. All of them agreed that his tone was combative. I guess hes not accustomed to inquisitive customers? Or, maybe he thought I couldnt afford the $2500 for cameras, a DVR, and a monitor? Thats too bad - the money wasnt the issue... and I was a serious inquiry. I went ahead with another service, which was only a few hundred dollars different.

Butler Alarm Systems is a great company if you want fair and reliable service. Their customer service treated me very well too.