Thanks for the help guys and the new phone is awesome keep up the great work. I will be back

They have the kindest & most knowledgeable employees. Always helpful to solve whatever problem Im having, even if not making a sale. This locations owner should be very proud!

Great staff always easy to get service quickly my first choice for Verizon service

This cox creek store seems to be the better customer experience store.

Erika was great to work with! She helped to lower my monthly bill and got 4 new phones. I will definitely recommend all my friends and family to her when they need help with their Cell phone.

I was seen right away. They are just too expensive for me.

My experience was great! Everyone was kind and knowledgeable. Erika is the best!! If you’re nearby and have any questions, definitely go in and speak to them. ☺️

Staff was polite. all phones inside are fake/ dummy phones. no hand outs to actually determine what the hell youre signing up for. they dont have any phones inside. everything has to be ordered. never follow up with you and let you know anything. took 5 days to get a flagship phone that is heavily advertised..... save youreself the trouble and do it online.

Erika was awesome!!! This is by far the best Verizon retailer in the Shoals area. She was super helpful and knowledgeable. Very short wait times and easy process to set up my new phone!

Very friendly and helpful staff, are quick to help someone with phone problems, bills etc

This Cox Creek/Cloverdale Rd. location is it. The location by the mall is usually always packed but this location is never packed. At least from all the times Ive been. Good people. Quick service.

This store never will help you and Ive had prepaid for 2 years now and a family plan for over 7 months with 3 lines of service. They refused to help us bc we didnt purchase their phone at their store. Even claimed they dont know what an APN (access pin number) is when my wife knows. Wanted to be spoon-fed the info and refused to give a Sim card to replace the one I had from them previously that wasnt working properly. My phone is a Samsung Galaxy and they were downright rude...unprofessional...limited knowledge of mechanism of phone when it should be a given for them to work there. I will never purchase from them again ever and am Changing if not assisted with respect.

Finally switched from StraightTalk to Verizon, everyone at this store was friendly and professional.

Erika was very fast and efficient whilst being friendly. My sister and I were in there for no more than 15 minutes and got everything done.

I had a very pleasant experience at the store on Cloverdale road. Vanessa waited on me and did a great job. I had stop earlier at the store at Regency Square Mall. The person there said they couldnt help me. I would have to go to a website. The store on Cloverdale road is very customer friendly. I will highly recommend this store.Thank you

Erika was a great help, got my new phone set up I’m no time.

I waited in line for 45 min at the store by the mall. Calling my friend to vent, she told me that there was another Verizon store just a few miles down the road. I left and drove down the road, and was immediately greeted upon walking into the store and within seconds I was at a desk and being helped. Why doesnt this store come up on Google when I look for it? At any rate I love this place and will come here in the future.

Had a great time in there! Went in to review my plan and Kime was one of the most knowledgeable people Ive ever met in regards to Verizon. Had a much better experience than the corporate store. Ill never go back!

The service was was fast and efficient! I was greeted immediately upon entry and they got right to assisting me with my insurance claim. Bill, Will, and Venessa had great personalities. They provided me with helpful information regarding my phone/service and made the whole experience fun and easy!

Kyme is a wonderful customer service provider! We had some extra issues trading our old phone in, and he helped us find one that would work for us. He never made us feel like we were bothering him, even though we made multiple trips and took up a lot of his time. If you go in this store, be sure to ask for Kyme (rhymes with Time!) and he will make sure you are happy when you leave! Thanks!!!

Erika Carmack at Cloverdale Road location in Florence AL is awesome...she helped me withgetting new phone to replace a LEMON I hadpurchased. Very knowledgeable and patient.Thanks Erika for all your help today!!!

The personnel were so friendly, I felt guilty about not buying anything. Just wanted to feel potential purchases, check them out. If youre in the Florence area, this is the Verizon store for you. Ive been to one in muscle shoals and the people there seemed only vaguely interested in helping me.

Kime was our helper today! He helped us to find a way to add our grandsons’ phones to our account. Their Straight Talk phones would NOT activate. We left the store so disappointed. When we had been gone for just a little bit he called and said he had a solution! There was a promo for brand new phones that would only add $1 a month to our bill! So not only did we get to add the kids’ phones, they got new phones! You can’t beat that! I’ve been a Verizon customer for 15 years and I can’t see myself ever leaving. This is the best store in Florence!!!

Excellent customer service! Thank you Kime! You made my horrible experience at the Verizon store in Cox Creek Parkway into a good experience! Very knowledgeable! Great personality! Thank you again!

Very helpful fix my phone

My Fav. VERIZON store!!! I would do without a phone if for some reason they were closed & I had to go somewhere else.... DANNY is a 5🌟🌟🌟🌟🌟 all by himself!!! Wonderful person to work with, always makes me happy and helps in anyway he possibly can. VERIZON would make a huge mistake if they lost this guy!!! Erika & Kime are great also😄

Over rated and the people act like there better than every one else

Great experience! Go see Erika!

Chandler I want to thank you so much for your help and guidance with choosing my new phone. Your time and patience is greatly appreciated. I love it!

Had great experience switching my phone service. Evan was very knowledgeable and helpful. Answered all my questions and concerns.

On several occasions, I have not been presented with all my options when asked questions about malfunctioning phones and accessories I have purchased at this Verizon Authorized Retailer. The Sales representatives have only presented options that would benefit their commission.

I love this Verizon store. They are friendly and I never have to wait! We have business lines and they help us save money every time I come in.

Like a car dealer wont be back

Great service is found right here. Their employees are always helpful no matter what the issue is. I highly recommend this location to anyone!

Great customer service, doesnt stop till they fix your issue

Such a breathe of fresh air. I was pleasantly surprised with the service I received here. I will be back for sure! They are awesome!

Very knowledgeable, pleasant personality and knowledgeable of product. Able to answer all questions and provide the upgrade plan.I would highly recommend Danny Davis if you need information with your phones and or service.

I love this store so much theyre awesome. Doing theyre jobs is a instatement they above and beyond. If you come here you will not be disappointed.

This store is great! The workers were friendly and super helpful! Much less of a wait compared to the store on Cox Creek. This is my new go-to store!

Been there twice. Each time I had different employees assist me. Both times I was waited on in a timely manner, and both employees tryed hard to care care of everything I needed in a very courteous way. Very pleased!!

I came in to change my plan, and Chandler was the very best of help. I would recommend him to anyone who has problems or need help. He was great help to me from start to finish,

Chandler was very helpful in picking out my sons birthday gift. He answered all my questions and my son loves his new phone. Thanks chandler!

Youre better off just going to the main verizon store by the mall on cox creek.

Loved Will Stanfield. Ask for Will. Expert on Apple devices and helped me understand my plan so I could upgrade.

I am a long time subscriber to your major competitor. I’ve had problems with service where I live and noticed that my neighbor got good service with Verizon. I went to your store on Cox Creek in Florence about ten o’clock on a Wednesday. There were eight people ahead of me and only one clerk working. After waiting a few minutes without seeing much progress I decided Verision wasn’t for me. My daughter suggested I try your store on Cloverdale road in Florence. The difference was remarkable and wonderful! We were met at the door by Danny. He made us feel at home and welcome. We were escorted to his desk. He introduced the two new employees he was training. He told us he’s been with Verizon for eleven years and loved the company and his job. He is very knowledgeable and very good with people. We ended up changing two phones over to Verizon. In addition we purchased a new android tablet and signed a two year contract to pay for it. He took all the the time we needed to explain everything to us and made the whole visit pleasant and informative. We left the store feeling good about Verizon and as though we’ve just made a new long term friend. We’ve been on our new plan now for almost a week and are well pleased. Thanks Verizon and thank you Danny.

This is the best Verizon store I have been to. The employees are very personable and I highly recommend consulting Will!

Fantastic, friendly service! I went in to change to a prepaid wireless plan an they made the entire experience a pleasure!

This was AnnAwesome experience Chandler was very knowledgeable and a pleasure to work and help me. Verizon is very lucky to have such great a great employee.

Super friendly and unbelievable customer care atbthis Verizon store. So refreshing not to have to stand in line for an hour.!

Probably the 1st time I’ve enjoyed my experience at a Verizon store. Will definitely be back.

The employees at Verizon were so helpful today. They went above and beyond to make sure switching companies was successful and painless!

Was lied to since day one. I pay my bill on time every month on time..now that I have a huge problem they tell me Im basically skewed....Im going back to straight talk!!

Nick at Cellular sales was great to work with, very patient and very knowledgeable about the process and the products, you dont find people like that these days.

Great service. I will never go back to the Verizon on Cox Creek Parkway at the mall.

We had a great experience with Erica here!!!

Very helpful...transfer all my contacts..set phone up well..very pleasant to talk too

Very polite and helpful staff. One of the better stores Ive been in.

Best place to go in town to get a phone! The people are so nice and as well as nice dressed!

This is my new favorite Verizon store! Best place in town!

Awesome...the people are always so helpful...would recommended this store to everyone

Not a friendly place. Employees seemed perturbed to give customer service. Switching carrier.

CHANDLER WAS VERY HELPFUL. WE appreciate HIS GOOD HELP. THANK YOU, CHANDLER..

Kime is great. Very helpful!!

The rep at this store was very helpful .I wish I had purchased my phone here

This store has amazing employees. i have been dealing with some iphones that were compromised by my estranged lunatic wife... Chandler has been like a direct technician with Verizon instead of salesman. This store actually supports what they sale after the fact. This place is more than a cellular sales store its a service also. This store should be Verizons flagship store.

Miss Vanessa😏 is extremely friendly an helpful an would recommend anyone to see her!!!

This store treated me awesome, and really took their time to help me. This is my new Verizon go to.

This is not a real Verizon store, they are an authorized dealer. They did not know anything and they do not have the same deals that Verizon has. I went in to get a sale and they didnt offer it. I asked them about the trade in value of my phone for a special to get the new Pixel 2, and the person had no idea what my phone was worth. The lady was nice enough but overall it was a horrible experience. I will never go back. Only go to the one by the mall!

This Verizon store was the best I’ve been to. Very friendly customer service.

Excellent Customer Service!

Very good job. Very professional.

I had the best experience! Everyone go see Erika!

Fast, friendly service.

These guys always go above and beyond! Very satisfied with my service!

Had lost my cell phone, drivers license and debit card at Tampa International Airport. Chandler was quick to answer all my questions and get me set up with an even better cell phone.

Vanessa helped with several thingsShe figuratively to by the hand and led me through my problems to a successful finish

Great Service! Erika was excellent!

No one would answer your phone call. Rediculous.

Superior customer service by Erika and Danny at Verizon!

The people here are the best

Very helpful and in a timely manner.

They have an extra charge if you pay in cash! Outrageous

Very helpful. Really knew the products.

Rude service and did not really help me, just directed me to the corporate store. Will not go back. 0/5

Love the Verizon store people there are great

Awesome! They are super helpful!

Cool people.

My favorite Verizon store!! They are the best!!!

Very helpful and knowledgeable!

Umm

Great service

Nice

Very helpful

Excellent

Rude

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