Absolutely terrible customer service policies regarding coupons and returns. First off, they rejected a coupon that didn’t expire until the end of November and said I couldn’t use it til November 1st (when the items I needed would be useless) despite no such warning or indication anywhere on the coupon. Second, if you buy ANYTHING Halloween related you better make sure it’s the right thing because after the 21st you CANNOT return it even if it’s still brand new and unopened with receipt.

Shoped there for the 1st time for Halloween decorations. They had a lot of old stock product on the shelves you could tell because not one single item that took batteries worked to test them out. I bought battery operated lights and 2 ghosts with lights and the batteries were leaking acid in the battery hilders.I will say, all the items worked after I cleaned the acid off and there was a pretty good selection of items to choose from and prices were really fair.

Shea its probably one of the best workers that you have ..I called she went right found the costume, held on to it for me till I could get off work.. went around the store when she had time found other things that she thought I would like.. I have got a daughter going to the wee warrior contest at Wilson . TOMORROW we will have pictures to post for everything that come out of party wow.. Shea needs a major high five... I am very proud of that lady shes a keeper yall keep her... The wear bunch thinks you shea!

I love it cool Halloween and spooky display and Great animatronics! But they definitely need to mark down on their prices there animatronics are to d high!???

If youre not excited about Halloween yet, just take a stroll through Party Wow! Everything I needed for the upcoming Zombie Prom.

A lot of party items for sale here that you cannot get other places.I recommend buying forks and table clothes from like the dollar store or other stores for better prices.But for specialty items they have a great selection here.

Lost my receipt and wanted to return some unopened table covers and the guy at the register didnt even look at my face and just said I could do an exchange but couldnt return my money. If I dont need the items anymore why would I get an exchange for some thing I dont even need? And why did he not look me in the face. Had his eyes on the counter the whole time after I told him I didnt have the receipts. Never coming back here again.

This store is so much better this year!! Got to go check it out!!

Very unhelpful. Refused to work with me over the phone.

Excellent store, great selection, fantastic staff.

I just called and spoke with a wonderfully pleasant young lady. Whether or not Im happy with the product or the website (not mobile friendly) I have to give Mary Kait a five star review. She was absolutely awesome, and went over and above to ensure I got exactly what I needed. Wonderful CS...tyvm Mary Kait!!!

Several things that usually are seasonal they have year round. It helps when you need something thats hard to find

Great store for party and costume needs. Even has a virtual ride inside. If had more big hats, Id up to five stars.

I was in the store tonight and witnessed a manager berating a male employee. This employee had been helping us prior to this unprofessional behavior and was shocked that a manager (her name tag said heather after I saw her again afterwards) would talk to another employee on the sales floor in front of other employees and customers. I have been a store manager for many years and I would never have someone like that employed under me. She was rude and I’m sure the poor kid was embarrassed. Needless to say, I left empty handed and probably will not be back if I see her there. My husband was appalled. The male employee, however, was very nice and helped us find what we were looking for. I wish I could give him a 5 star review and give her a zero. I usually don’t leave reviews but something needs to be done about that kind of behavior.

Great selection of Party Supplies and even better mask selection

Huge selection of party supplies extremely friendly staff.

Fun store. Lots of stuff.

I have made several visit to this store and since they have previously gotten a virtual reality ride of which costs 3$, my grandson loves to do it, and wants to go there just to get on it, each time the workers have been straight rude about us not paying first and got an attitude about it with us, that being said if it needs to be paid first they need a machine specifically to except debit or cash before playing! I will never spend my money there again!!

Awesome place with lots of options for all your party needs.

Pricey but good.

Very good store, my apologies for the 1 star review being unchanged. Friendly and helpful staff.

Had exactly what I was looking for!

They have AWESOME anamatronics and party stuff

Fun, fun, fun

The closing hours is wrong

Poor service.

Lots of varity