Affordable oil change, but the tech said he couldnt figure out how to turn the maintenance light off on YouTube, so youre on your own and also didnt do a tire rotation because they could find the wheel lock key (fun fact as they went through the entire car, inside glove box and all compartments, they should have found it with the spare) They also dented the front bumper, only to say that I cant prove they did it so if I wanted to take it to small claims I could. Bottom line, really just go somewhere else folks

Great service. Very courteous, knowledgeable staff.

I came here on a Friday morning and there were about customers total in the store. I came here to purchase an octane booster for I got bad fuel at some gas station. I found what I wanted but had to wait for the only two employees to ring people up 15 mins per person instead of opening another register. It doesnt take two people to ring someone up, he wasnt even training. I will not be coming back to this Pep Boys anytime soon.

If you close at 6 but lock the doors at 530, perhaps you should just put 530 as the closing time. But then they’d probably lock the doors at 500. Wasted my time

Don’t go there for anything! They can’t even do an oil change right. I took my truck there to do a simple oil change and a few days later I noticed my truck was leaking oil all over the driveway. They left the oil filter loose and somehow they stripped the oil plug, and to cover this up they put some blue liquid rubber stuff to stop the leak.

I would have a negative rating if they had one. If your a fellow Veteran, AVOID this place at all costs. If you a senior citizen, go here at your own risk! They WILL discriminate. The service manager, Douglas bullied my disabled elderly mom...despicable!!!

First time here and first time restoring 13 year old Scion tC headlights. Paid for a headlight restoration via advertised coupon ($39.99) and was surprised how quickly they serviced the vehicle -- about 20 minutes once car pulled into shop. Wonder if they performed the restoration as written thru their advertised service such as taping off the area around the headlight and sand the surface off, etc..I didnt expect the headlights to be restored as if I just bought a brand new vehicle. Although I was told the whole process would take about 2 hours by another local Pep Boys that I would need to make a formal appointment.Pretty good human interaction with store representatives, but service actually rendered vs. advertised questionable.

Had an appointment for an oil change at 9am showed up at 8:30 to be early. 10am comes around and my car is still where I parked it! Asked for my keys back and drove 8 miles to a valvoline where I was done within 15 minutes of arriving. This was my first time at this location and wish I could give less than 1 star.

Fine, no problems just nice guys, that is all.

They were GREAT!!

Friendly, clean, and get the job done really fast

Best service..Andy is the best and gets it done.. no BS.. awesome

As a customer who doesnt do car stuff by myself, I called this location and was greeted by Daniel. He really helped me out with everything I needed and was so kind. I appreciated his help and customer service! Thank you Daniel!

You know i hate Part Stores because well they usually always mess up my order and put the blame on me.But, Heres PepBoys.The staff as of 10/26/2020 is one of the most helpful and friendliest staff that i had ever dealt with. They are truly looking out for the customer and have a helpful team.Would recommend.

I am a DGS fleet customer and made an appointment for 9/25/20 at 9:00 am. for an oil change and inspect the tires. There was no mention of a wait time and no customers in the service area. I waited until 1249 and contacted them for an update. The service manager put me on hold for 10 minutes and I hung up and called again. Spoke to the service manager again and he said he would call me right back. After another hour, I called him back. He said he hadn’t started on my vehicle!! He apologized and said he couldn’t guarantee when it would be finished! Oil change and tire inspection?? CAUTION: DO NOT TAKE YOUR CAR HERE!!

This place is great. They have awesome customer service and super friendly staff.

Just wanted to call to make an appointment and they were so rude i just hung up because they had so much attitude right off the bat

This place is awesome, first off at another tire store they claimed that we needed all four tires replace and also an alignment, went here today saying we only needed the front ones replaced with no alignment needed. I would rather be at a place where they do not lie to their customers for more money. Thank you for being honest hard-working people.

Excellent, courteous service!

Staff was very helpful and gave me an awesome advice to safe money.

Nice clean and inviting store. Even though I didnt get asked if I needed help until after being the over 25 mins.

The website is the hardest to navigate Thur and I see no point on asking what car do I have because the website dose not narrow it down to only the parts for my car it is general for example I input my car’s details and then went to the search bar type pcv valve and it brings up all the pcv valve that they have for every other car except mine I scrolled Thur 3 pages just to find not one of them is for my car this was a waste of time. It is better off to go to another parts store then this one

Great store! Pep Boys carries a lot of great products.

Check for the specials, hard to find a better (quality) deal when on a special discount..

They were very nice and very fast. They greeted me and offered me assistance right way. They have a very affordable oil change. Will definitely be back for another oil change soon. Very helpful great customer service:)

Went to this pep boys a while ago to get my coolant system checked. I did leave some expense sunglasses in the car as it was not sunny that day. When I got the car back I checked the next day and sunglasses were gone. Do not recommendFollow up 9/2020: was getting emails through corporation and was told to speak with the locations managerWhen I explained the situation the manager was very rude and not concerned states “so what do you want me to do about it?” After, I was done not going to give my business to pep boys again. Just wanted a refund for something that shouldn’t be touched in customers cars

This is the best Pep Boys location to go to. They get your car safe and maintained in a professional and economical manner. Sylvestor, Richard, and the rest of the Pep Boys got you covered! Thanks guys!

Honestly I dont come here very often because its so far from home, but I will say this for this specific Pep Boys they always have the part Im looking for. They also have a tired center which most auto part stores dont have much anymore. Customer service is wonderful in all areas, from the parts department to the cashiers. Definitely a great auto parts store to check out....

Very helpful staff with excellent customer service while replacing my defective battery. The test to check my defective battery did not take long at all. I was there a friday after 6:30 pm. Thank you Pep Boys for your well trained staff.

Brought my car in for a oil change and tire rotation that is covered by my lease...after waiting over an hour I asked about my vehicle and am told it is still in line to be done.. I go outside and wait while my vehicle is in sight for almost another hour until I receive a call that the car is done, and am told that they cannot rotate the tires due to the treads being less than 2/32 as if I dont know measurements....I have over 3/16 of tread left on all tires...

Not sure if its poor management or whats going on, Pep boys seem to be dropping the ball lately, I ordered two parts that was supposed to be there that day at 5pm and they finally got only one part 3days later.Its important I get parts on time my customers are depending on me, I cant depend on Pep Boys anymore.

Wonderful experience. I was greeted with a welcoming smile from Catrina as soon as I steped on the door. She then took my info and got me in and out super fast. I am now a customer for life. Thank you Catrina and Pep Boys!

Theyre dishonest

These guys got me in and out with service I recommend them they give great customer service !

I called at 4:45pm to ask if I had time to have an oil change completed. I was told I could drop off and pick up my car at 7pm. When I arrived I was told there was only one mechanic. That I could drop off my car and return to pick up the next day. I asked why I was given different information on the phone and the service attendant just rudely shrugged his shoulders at me. I will find other businesses than Pep Boys for my future car needs.

Ive been to this same store twice and both experiences were so amazing. Elie, from the service department was very helpful, knowledgeable as well as accommodating to my needs and concerns! Great management there as well! Overall excellent experience thus far.

Wonderfully knowledgeable & friendly staff, clean and family friendly lounge, and they even provide you with free snacks. You can schedule an appointment online or with the Pep Boys app. This Pep Boys is the ONLY place I take my vehicles. Stop by youll be glad you did !

I havent been to a Pep boys in years. Went today to get a sunshade for my chevy 2020 rstYpon walking in was great and asked if i needed help with anything i told the clerk what i was looking for and he walked me over to the display. As other associates walked by all asked if i needed help .it was slow in the retail area the service center seemed busy.Was a good experience as always is good to be a valued customer in todays market place .

Bad customer service. Place online order and proceed to the store to pickup the items. The lady at the counter, looks like it was really bother by having to deal with me. Tried to make a conversation but she just shut me off, remain quiet the rest of the time there.Another employee arrived and again I tried to make conversation and he just plain ignored me.Been going to this store for 3 years now, and just yesterday I stop going, I tried Auto zone at Sierra lakes and have a very friendly service, I guess I am going to Auto zone now.

Great

Helpful

Ordered parts online for in store pickup. In and out quickly. Good customer service.

I went there to dump some old oil. They told me where to go and the mechanic was nice about getting the oil dump container over to me quickly.

9. N. Mkgggggggz k.k .k. Mk. M mk mmmmmm on m. C. ve

Frustrating day! Made an appointment yesterday for 9:00 appointment today. Arrived today and 8:59 and waited in service line for 20 to 25 minutes. When at the counter Freddie said we were late for our appointment!! At first I thought he was joking but than found myself having to give him details of how we were waiting outside for them to unlock the door and how we were in line waiting for service so which made me feel we had to defend ourselves!! No apology from him for the wait (although the other service person apologized to us while we were waiting). Our appointment was for a Managers special which was oil change, tire rotation and 20 point check. He just wrote Oil Change on the paperwork. He said it would take about an hour. We left and then came back. Car was on the rack but they were hovering around it because they broke off 2 lug nuts. They said whomever worked on the car last cross threaded which caused the breakage, but they were the ones who worked on it last which was March of last year!! They charged me for parts but waived the labor which I wasnt too happy about but agreed to. Then 2 more hours later Freddie called saying the axle was broken and that we needed a new axle (he had also said we needed new front brakes). That is when I told him that every time I bring my car to them there is always something additionally wrong that needs to be taken care of and I get charged more and more! I can take my car to my other mechanic (who is not open on Sunday unfortunately) and he will look the car over and suggest what may need to be taken care of, but I get quick reliable service. When the car was eventually ready, Freddie said they would comp the axle and labor which I appreciate, but when I picked up the car and the guy asked how my day was I did let him know that from the get go it was not a good experience and this is why I usually do not go to Pep Boys anymore. The mechanic Mason came out to explain the situation with the axel which I appreciate, but I am still just kicking myself for taking my car there in the first place!! They were short handed, but wouldnt their policy of making appointments the day before let them know they need more mechanics on deck? Otherwise what is the point of making an appointment? I know Pep Boys has been under investigation before. Maybe someone needs to check this place out.

Came to get an alignment, they took my car in and did all the work. Once they were finish, they told me my car had frame damage and that they couldnt do the alignment. I had gotten into a minor fender bender like 2 months prior but nothing major. They still charged me when they didnt do nothing. Next day went to two different mechanics and they confirmed there was no frame damage. Got my alignment done at a different place. Wasted my money at pepboys and never ever coming back. Dont go here unless you want to waste your money

I could find coolant for a European car but the helpful pep talk always had my back thank pep pee for giving a more recommend Ed Cool ant.

Clean store and I can always get in and out easily never busy

This is my go-to place for Lifetime warranties

If I could give a zero I would. We were served fine first by an employee who tested the battery for us than someone who claimed to be the manager stepped in. So rude and downright disrespectable. I hope he gets fired, seriously. We took our business elsewhere. I dont think Ill ever go back to a pep boys again.

I only went for the Lyft inspection. The lady was kind, funny and helpful. It was nice to see an organized actual Lyft operation there. And, best of all it was quick and free.

Had to make an emergency repair to my car, so I pulled over and found this pepboys. I walked in and immediately was greeted by Rochelle. Im sure she could see it in my face that I needed help. She was so professional and gave me exactly what I needed. I will definitely come back to this pepboys for other needs solely based on customer service.

Had coupon for $15 they only honored $10. Totally false advertising

Thanks to mr Grijalva and his team for the good, fast, and professional service my daughter and I were able to get to work!Most definitely recommend this friendly and professional place!Thanks again Pep boys!!!!

Cleanliness 5 starsService 4 starsComment:- They have everything you need.- Expensive prices.Overall 4.5 star.

I got a oil change yesterday they did a great job 😁 Angel was Awsome very professional thank you.

I called the store in advance to make sure that I could get my truck serviced and not have to wait. Jose informed me that it would not be a problem and to bring it in. I literally got there in under 20 minutes, yet upon my arrival, Jose told me that his technicians were going to lunch and it would be an hour before they would begin servicing my vehicle. To say the least, I was not happy since he had just told me that it would not be a problem to get my truck immediately serviced. All Jose had to do was tell me about the wait and I would have brought my truck in another day or time. Or perhaps he should have done a more thorough job checking with the technicians. I will not be going back to the Pep Boys in Fontana again with this kind of poor customer service. And I will definitely be sharing my experience with others and suggesting that they not go to Pep Boys in Fontana.

General Auto Parts store. The stagg are very knowledgeable. I have never been abd they dont have something..often visited by my husband and but even when I go alone with instructions from the bunny they have never tried to take advantage of the lost wife. They can even order parts. It seems the actual number of them has diminished, but great stores to have in communities

I traveled from AZ to CA when I got to my destination my hubby and I noticed water leaking from the bottom of the car. When he diagnosed my car we scheduled a tow truck to take it to get repairs, my 1st choice of course was the dealer but bcuz it was late on Friday, I had no choice but Pep Boys. Long story short it was taken to P.B. in Fontana, they kept it over the weekend and by Monday afternoon I was heading back home. I was so lucky to have had a professional technician work on my car. Its now been close to 2 months that the work was done and its running prefect! Thanks Pep Boys!

I took my car in for a new clutch back in January and they did an excellent job. I got my car back the next day and I saved a lot of money compared to what the dealer and other shops wanted to charge me. My car has ran great since I got it back and Im happy as can be with their service.

Nice people and fast service had a tire replaced

I was there just for the annual lift inspection. The guy was quick and nice.

Hi my name is TONY VARGAS Im a PROUD NAVY VETERAN. We went to this PEPBOYS for some battery related parts. One of the sales associate who helped us. Not only was he very friendly and knowledgeable. He went above and beyond to help us. We wanted to paint over some scratches on the car. We needed the paint that matches our car. So when he asked us for the number that tells you the code that identifys the paint which matches our car. We didnt know it or where to look. He said dont worry lets go to the car and Ill show you where its located. That was very nice of him to do. We got the right paint and where out of there fairly quickly thanks to David. So if anyone goes to this PEPBOYS, be sure to ask for DAVID. When people know Im a NAVY VETERAN, they say thank you for your service. Well now i would like to say Thank you David for your custemor service.

Had my oil change done here and they were great at having my car done in a timely manner. I was very happy with my service.

Good Customer service clean store good prices I always shop here

So nice & helpful. I just wanted to get my tire pressure checked because the sensor came on really soon after I had last filled my tires................they were also really friendly from the moment I walked in.

They dont care at all about customer service. Ive never left a place so upset. There was a mistake with the an item i bought. In stead of helping they said to bad your stuck with them. I will never shop here again. WARNING: SHOP HERE AT YOUR OWN RISK!

6 and a half hours to change one tire. $86 to replace a tire thats covered under their warranty? Alright

Set up an appointment to get my car inspected for Lyft for a Saturday at 9 a.m. and once I came in to do the inspection they told me they dont inspct cars on the weekend,why would the Lyft set up an appointment and send me to you guys on a Saturday if you guys dont inspect on weekends you guys should really look into that cause I just wasted my time coming here for nothing,I just dont want others to waste their time either

This pepboys cant do alignments, took my car there twice and they werent able to do it. Went to another pepboys and they took care of business. So either the equipment there sucks or the workers are lazy, both times i went were close to close hours maybe thats why they didnt want to do it.

Great service from Richard and Marcos!

These guys are always good for helping find the right part and giving some good advice regarding your vehicle.

Come here for everything, great service.

I have a 2011 Mini Cooper. I have been brining my car to them for quite some time. Pepboys has never tried to oversell services, they have always kept me very updated on my car, and has always been reasonably priced. I strongly recommend this Pepboys

Went for a Lyft vehicle inspection. Kat was very friendly and efficient.

I used to change oil there monthly but today was my last time !They raised the amount $10 for no reason than Everytime I pay and the employee trying to convince me that I was taking discount in all my last 8 times !And he told me this is what we have do you wanna do it or no !Am rreallyshocked of how they are showing if an attitude suddenly ..the other staff in the morning was nicly and charge us different which is I dont know how till nowVery inconvenient !

Very friendly And always ready to help and answer questions

I bought 3 tires from them a few months ago i got a flat on one of the new ones & when i went to get the flat checked out they didnt want to even take a look at it! I asked to get an appointment & he refused stating they were way too busy, & to take it to another Pep Boys. Very disappointing

Didnt hook me up but served me fairly and it just feels good to be treated fairly. Great deal within the rules.

Awful service. Drove there twice, turned away twice. Too busy to help, then not enough techs. They dont want customers, or dont need the business. Theyre not getting any more business from me or my family.

I had a horrible experience.. I went into the store simply asking for spark plugs for my 04 cavalier. Instead of being helped, the guy tells me that my cables & wires are messed upand that I needed to bring in my car. He would not show me the sparkplugs I asked for, but only gave detail to how my car needed to be serviced. I left in the middle of conversation because my car does not use any sparkplug cables. He didnt even know!

Poor service

Good service, expensive

Worst customer service experience! I choose to go to AutoZone when i need something for my vehicles.

I got a flat tire at 7pm, AND the temporary blew less than mile after putting it on. I have work tomorrow and no time to replace the tire and my job relies on my car. AAA towed us to this pepboys and arrived last minute only to see Josue, assistant service manager come out and fill out our forms to get our tires replaced tonight! Jose replaced both our tires and they took care of us tonight and helped us out hugely when other places just ignored the phone. Thank you guys, we will be back here for whatever we need done and pass the word about.

Angel, gave us great customer service.

I had a burned taillight bulb, they said in parts they cudnt find the part number. She said go to service, like a dumbass I did he wanted to charge me $39.99 I said hell no I went to autozone. He walked out and replaced the bulb for $4.99

Buy different kind of parts with ease.good Service.

Rip off, theyre all about making money any way possible. Definately overcharge.

Very helpful and quick service ☺

Well organized and I always find everything quickly.

Great selection service lacking!

They mest up my hood and didnt want to pay for it. They changed my battery and the side that the battery was on was lifted about 2inches. After a couple of months of calling back and forth. I finally called corporate and they still didnt want to pay for it. They said I couldnt prove it was them who mest it up.

Very poor service wrong diagnosed too expensive

Im very satisfied with their work

Over priced and the wait was really long. Even with a coupon it was still too expensive.

Clean place ok people

After reading the bad reviews I wouldnt consider coming here for service, but they were the only PepBoys location that had the part I needed in stock. No other automotive store had it (including auto zone, Oreillys).

Great service . Professional attitude !

Great fast friendly service!!