Absolutely amazing customer service. Jesse went above and beyond to help us in anything that we needed. He took his time to answer all our questions and made sure that we got the best deal they could offer us. They went as far as even driving out to get us the phone that we wanted because they didn’t have it in store.(shout out to the manager Cesar!) We took our two toddlers with us and they were so patient and sweet with our little ones. This is the customer service we need every where! Highly recommend this location, everyone working is very professional and help you in anyway they can and even go beyond your expectations. Thank you yet again to Jesse and to the Manager Cesar!!

I give them a 1 star because zero is not an option. I purchased a phone from Verizon online and this was the store closest to me that had it in stock. We went to pick it up and they made every excuse not to give us the phone we had already payed for. They suggested if we cancel the order and but it from them they can give us the phone. This place needs to be investigated by Verizon and I would advice anybody that reads this to find a reputable store. I bought from Apple and Costco in the past and never had any issues. This is authorized retailer that is not giving Verizon a good name. They also cancelled the order and now we have to wait for 2 to3 days and who knows how long to get my full refund. AVOID THIS PLACE!I received an email from Victra Corporate asking me to send them my information so they can address my concerns. I responded immediately and to my surprise they responded back with we cant help you call Verizon. Again I strongly recommend you avoid third party stores and use Apple or Verizon directly. These middle man relationships create nothing but complications in what should be a very smooth transaction. You buy a phone and you go pick it up. No trying to sell you additional devices or cancelling orders to order and make their quota. AVOID THIS PLACE!

The team at this location are always so friendly and very helpful! They went above and beyond to help me and as I was waiting I noticed that they were doing the same with the other customers.

This was the most organized and efficient store Ive been to

Talk about going BEYOND CUSTOMER SERVICE! Caesar a Verizon employee found my mother in laws phone at the beach and reached out to me to have her phone returned to her. We couldnt have been more grateful we looked for hours for the phone and had to call it quits. We had a 2 hour drive back home. Caesar was so gracious and took the time to ship us back the phone. We appreciate what he did and actions like that shows the reflection of his great character and great customer service. Thank you for your honesty Caesar you are definitely someone I would go to help me with my phone in the future. Just to add we are Verizon customers ourselves and feel proud to have Verizon agents that go beyond customer service. Thank you Caesar. Go ask for Ceasar he is your man.

Excellent service. Jessie was very knowledgeable, efficient, friendly. Stayed additional time after work today to complete my new phone set up and data transfer. Very happy with service!!

⭐️ Jessie’s customer service was PHENOMENAL! ⭐️He seamlessly walked us through the entire process. Jessie helped our family of four get everything we wanted and then some! His expertise and patience turned a stressful situation into an enjoyable experience. I personally want to thank Jessie for going above and beyond for our family. You exceeded our expectations in every way!

Jessie and the crew there really helped us out and perfectly and clearly explained every single thing! They were also very nice to chat with on everything about tech and definitely helped make the time go by faster as they worked on getting our new phones set up and going! Thank you!!

I have been in this store several times and the people working there are always so friendly, helpful and knowledgeable. They answer my questions and take care of what I need without the hard sell. Highly recommend.

Caesar gave us an excellent customer service. He went above and beyond in letting us know all the details. He was really very friendly and he answered all my questions patiently and made sure I am happy and satisfied. Thanks to Verizon for hiring such an employee. Thanks Caesar.

Very friendly and helpful...got me as Many discounts as possible without even having to ask and answered all my question, Very professional thank you

Very helpful, knowledgeable, patient, and no waiting. Was good with kids, and no problems with the phones and accessories we purchased.

Great experience at this store; they always treat you like your purchase is an extremely important part of their day.

Even though there was a line of people waiting, the staff were quick to let everyone know the waiting situation, how long it would take, etc. Everyone was quick and informative and most of all highly professional! I would recommend anyone go to this location for your phone needs!

Jessie was very helpful, and took care of me. Would highly recommend Jessie.

Caesar was very courteous and very efficient in helping me. Definitely someone I would work with again.

Caesar was Extremely Professional, Patient and Helpful! Highly recommended this Verizon location.

So where do I start ? Originally I stepped into the store for a upgrade on my note 9 and later chicken out right..Maybe a month after I drop my phone at work and my screen cracked horribly. So I go again to the store and Jesse, Cesar, and Chris all took care of me. I got a s20 plus brand spanking new and a 2020 samsung tab A with no more than my previous contract even cheaper . Yes the first bill will be higher than usual but remember business is business. I dont like buying things online and I will definitely send people to this location.

Very helpful and honest.. Took his time and found what was best suitable for my family.

Amazing, Jessie was very helpful and insightful. Thank you guys so much for your help !

Answered all our questions, no hidden fees, gave us a rate with taxes included prior to deciding, was able to lower our bill payment which we werent even thinking of doing all while getting us a free samsung tablet at the same time. Will definitely come back for any further business.

I had to go through insurance after I cracked my back camera screen. Christopher was very helpful in helping transfer everything over to my new phone and applying liquid glass to my new device!

Jordan was great. He was very informative and got us the best deal possible. I would definitely recommend him and this particular location.

It was great!! Joseph took care of me and it was quick!!Thanks Joe !!

AVOID AVOID AVOID this location. Go to a corporate store instead. If you ask the clerk for their last name, they will refuse to provide it. Is that because they mislead their customers? At the corporate store, their full name are listed on their badges and the customer service is great. Still dealing with a free tablet issue that was NOT FREE. Do not believe them when they tell you something is free. It is a LIE.

Jordan was awesome - I have multiple phone lines and just came in to browse and compare my Sprint account to Verizon to see if there would possibly be any possible savings. I wasn’t even prepared to switch - Jordan explained everything in detail and and showed a lot of patience in thoroughly answering all of my 100 questions. In the end he provided my family with everything we had at Sprint with a monthly savings of $125. I always thought Verizon would be more expensive. He then took care of all our Verizon promotional opportunities we received by moving my account. I moved our entire family plan to Verizon after 18 years with Nextel/ Sprint due to his attentive customer service and understanding how to deliver all of the cellular needs of our family.

This young man was exceptional. I had a bad attitude because recent contact with Verizon. He responded with grace and guaranteed his service would be exceptional. He and his co-worker helped with setting up my apps, FaceTime etc. my experience was absolutely wonderful.

Made to wait nearly 2 hours managerJesse was very rude I was forced to leave no urgency or good customer service. Never go this location again

Remarkable customer service from the employees at this location. They took the time to further analyze my account and lower my monthly bill as well as offer me the Hum.The representatives fully explained every change made to my account and in accurate detail. I’ll admit at first I was not too sure about upgrading my iPhone 6 because the screen would freeze on me from time to time, but the reps here managed to still transfer all of my photos and contacts to the iPhone 8 I purchased. I’ve never felt more confident with upgrading my device!

Super nice and really helpfull. I have never had anything but a good experience when Ive been there

Customer service went above and beyond. He was patient and professional with our 2 1/2 hour transition with 6 phones.

I am thankful that the Verizon Store was right there when my phone died and I had no charger cord! Jordan took care of that problem, while answering my questions about the new Pixil 4 XL. Im completely satisfied with my experience at this Verizon Wireless Store. Thanks 😊 Jordan for your kindness and professional working manner. On a scale of 1 to 10... Where 10 is the very best.and 1 bring the worst...I give you a high 10!!! +

Amazing representatives! Thank you Jordan Richard and Joseph I love my new phone.

All the staff was very knowledgeable and friendly staff made me feel comfortable and noticed I was military and told me about discounts im glad you help out military. I will tell my friends about Verizon thanks

DONT BUY YOUR PHONE OR PLAN HERE! This is not a direct Verizon store (as they state), but as such - you get scammed into buying everything thinking its included in the package, and theres no protection for you from Verizon on any of these purchases!They scammed me into purchasing accessories (a phone case and screen protector) for approx. $30 each! - which are easily found on Amazon for $10 a piece - saying that these come with the phone. And then they said the Hum device is included in the package when you add on a line. I didnt find out until after I left that it was additional, and then an extra activation fee! (Even though it was never installed in my car, and its still sitting in the box). And when I called to return - they said its passed the window of returning. Despite the fact that its never been touched.Worse off - I traded in my phone (which was quite new - an iPhone 6 - and had no issues) - and they said it would be applied towards my new device payment plan. It wasnt. When disputed over the phone they said it was applied to the taxes on the new phone - which was a near equivalent of the phone value. Taxes on a device should be applied on your monthly payment - not a full price upfront. Their entire selling strategy obviously works for them because they scam everyone into paying hundreds more! DONT GO HERE!!!

Came in with my parents to purchase a phone and Sandy the manager there was so friendly and helpful that I just had to leave a review for her. She helped my parents lower their bill even with me getting a new phone. She was awesome, and so was everyone else working there.

Went in to upgrade my phone and was honestly dreading going in at first due to bad past experiences, but the new girls working there were so friendly and extremely helpful with setting me up with a new phone! They truly made the whole experience quick and painless! Will definitely be coming back to upgrade my future phones!!!

Very respectful and took care of business

Went in for a new phone after I dropped and broke mine. Griffin helped us out right away and he didnt try to sell us a bunch of stuff. Got a new phone with all old phone transferred over in about an hour. It was quick and painless. Ive spent several hours getting a new phone and always hate doing it but this was so easy!

Luis did an amazing job with getting us new phones definitely recommend him call and ask for luis!!!

Jordan is awesome and Luis as well they helped me get to a plan that we needed for our family

Excellent, friendly service in a timely manner. Thumbs up.

Jesse was absolutely amazing!!

JASON A. REALLY DID A GREAT JOB .. KEEPS IT REAL AND IF YOU KNOW BUYING A PHONE CAN BE A PAIN BUT HE WAS STRAIGHT UP AND DID EVERYTHING HE COULD TO TAKE CARE OF MY CONCERNS.. GREAT GUY GREAT EMPLOYEE

Great customer service

Ordered phone online and went to pick up. Quick in and out process

I got the phone and plan, I asked for with a great price.

Verizon wireless store in Fontana, CA takes advantage of senior citizens. I have been on the phone and at their corporate store trying to get this taken care of. They offered a free tablet and didnt disclosed to an elderly man that there is line access fee for the tablet, they included insurance, asked if he wanted some accessories as if they were free then charged he for everything and all he wanted was unlimited data and didnt even give him what he asked for. before he left there should have reviewed everything but didnt just put the receipts and contract in the bag and told him he was all set. this is very deceptive practice. The shouldnt be allowed to take advantage of the elderly.

Great customer service

Came in for a car charger and the representative helped lower my bill and hooked me up with a better deal on my plan!

Faviola was very helpful and truly tried to do everything she could to help us with our needs

This store provided technically skilled and professional help when I needed it most. You cannot ask for much more than that. Will return.

Do not come here they try to scam you every which way!! Buy a phone and they add all the addons like insurance and the service is super slow. It took 2 hours to port 2 lines over where at the REAL VZ corporate store it took 10 mins. Go to a REAL VZ store because this place is a SCAM!!

We came in and the associate was very professional

I called the night before the iPhone X launch. Someone who said his name was Jayson ttold me they didn’t have any extra iPhone Xs, only pre orders. Then, miraculously, they found one someone “had canceled.” Then they said I️ couldn’t apply my trade in but had to mail it to Verizon. Then, when they finally agreed to give me the right trade in value as a down payment so my monthly payments would be manageable, they told me about the mandatory accessory package for $150. I️ was even willing to pay it — dumb, I️ know— but then they said it had to come either with a Hum or a Samsung tablet or I️ would have to pay $259 to get a new iPad, none of which I️ want or need.The rep asked Victor, the “store manager, “ who I️ suspect was actually Jayson playing bad cop in the in-person role and good cop by cell, said, No, I️ can’t do it without that. This is a $1,000 Phone.” So I️ walked. I️ know it costs that much. That’s what I️ was going to pay and then some. I️ feel completely misled and ripped off. They lied and wasted my time.

Went in to try to get info on upgrading, KEISHA was very rude, she needs alot of training in customer service. She was unable to meet my needs, as a verizon customer i expect a lot more afterall i am paying for what i want.

They lie. Cassie said you have to buy accessories when you get a new phone. No choice. I verified with a corporate verizon store that thats not true. Although too late for me, Im warning everyone to stay away from that Verizon store.Btw, accessories are grossly overpriced

Great service and very knowledgeable.

All the new workers are so nice and efficient here! dont know why I havent seen or come to this verizon before!

This is the best Verizon store Ive ever been to!

My husband and I came to ask some questions about our bill and not only were they super informative and helped me lower my bill but they even went beyond my cell phone bill and helped me set up with dish which saved me money with my cable billIll never go back to the store off sierra lakes ever again after my experience here

Awesome assistance from store manager, Eric.

They dont take cash for a payment. the dude did offer me new phonoes. but they cant take cash.

The people in the store were just flat out RUDE. Go to a corporate store never come to this store!

Very poor customer service. Guy lied to my face about my bill when I opened a new plan with 4 lines and 4 device payments. Now getting charged over 350$ a month and they wont help. Tryied to make me call customer service in the store...

Bad service Victor and Adam... suck Ive a Verizon customer for over 5 years but I guess I was painted on the wall or something because no one was will to even ask if I needed help. after I was standing in the store for 15 minutes..

Great customer service!

No kiosk to pay my bill only two employees working store was busy

Very helpful customer service

Great service from employees!

To lazy to help

They attend more or less as they should