Listen, if you are in the market and looking for the best deal in the entire US (trust me I searched for months), the best customer service and best financing rates (literally, they beat the best rate I could find by a decent margin) save yourself the time and energy and head to Fort Dodge Ford Lincoln Toyota. Sound to good to be true? That’s how great of a job they do, truthfully. The owner came up and introduced himself, ensured we had everything we needed and thanked us. I have never had a better experience or one close to it- will definitely make the ten hour round trip again, as they sincerely earned my lifelong business. THANKS!!
I am normally not a write a review kind of guy, but I had to break tradition on this one. Decided last week I needed a truck so I called Fort Dodge Ford. Yea come on in and see us!! was the reply I got when I talked to Nick. Initially I wanted to possibly get into a new Maverick, but after seeing this beauty, I was sold. So I give Nick some info over the phone, tell him I cant come in till Saturday and pick it up, and that was all it took. I walked in on Saturday at 1pm and had the greatest, most stress free buying experience yet!! I worked with Nick C. a bit, went to Spencers office (finance wizard!!), started the process, got EXTREMELY LOW financing, signed everything and was in my new baby by I think 3pm that afternoon!Folks, you cant go wrong working with these guys! Could I have maybe gotten it for less somewhere else? Maybe, but the joy of working with my local dealer makes it truly feel like you leave as a family member that they actually value! Thanks guys for the great truck and the awesome experience! Customer for life!!!
We purchased a new vehicle in early June. They were able to locate the vehicle we wanted much sooner than we anticipated, given all of the uncertainties in the auto industry. Everyone at the dealership was extremely helpful and genuinely concerned about making the total experience as pleasant and satisfying as possible.We are very satisfied with our purchase and would recommend Fort Dodge Ford Lincoln Toyota to everyone who is considering the purchase of a vehicle. The Johnson familys approach should serve as a model for the industry.Bruce JohnstonWebster City, Iowa
Just purchased our 2nd new Toyota from FD Ford/Toyota and very happy with the whole process. Adam and Charles were very helpful finding the truck I wanted and were awesome to work with. Highly recomend checking this dealer out first if looking for a new or used vehicle.
One year review. I bought a used 2010 Toyota one year ago and have only had to pay for oil changes. I was very happy with how much I paid for the car and did not have to fight for a good deal. All of the employees were extremely nice and put no pressure on buying anything. If youre thinking of buying check them out for a quality vehicle and a fair price.
Yesterday, 10.20.2021 the fine folks at Fort Dodge Ford Lincoln Toyota made getting new tires on my car a BREEZE!! Sally picked up my car in Webster City and left me a loaner, (which was very clean). A few hours later she returned with my car and it drives like a dream! I paid over the phone. The dealership took care of everything so I didnt have to take time off of work!! Thank you Sally, Pierson, Nicole, Ryan and Nancy for a job well done!! 5 stars all the way around!I traded my beloved sedan for a small SUV. Pierson, Drake, Nick, Charles and Crystal were all so helpful. There was never any pressure and I felt like I was the most important person in the building. I loved this car purchase experience, and will recommend this dealership to all my friends and family!!
Since I drive a diesel BMW, I keep a gallon of DEF (Diesel Exhaust Fluid) in my trunk for whenever my car get low, I can fill it up. Unfortunately, while travelling, the container that holds the DEF broke open and the entire contents of DEF ended up in my battery compartment underneath the floor of the trunk. What made it worse, all of BMW electronic modules are right there as well and the DEF got into those as well. Suddenly my car wouldnt start. This happened in Fort Dodge (I live an hour away). The closest BMW dealer was in Des Moines (90 minutes away) and Fort Dodge does not have a lot of options as far as dealer service departments. So, I called Fort Dodge Ford and explained my situation and asked if their mechanics are familiar on working with BMWs to help fix my situation. They claimed that they were experts on all makes and models and told me to bring my car in for service. This was on a Monday. Tuesday morning I made arrangements for my car to be towed to them. I called their service department after the car was towed there and asked when can they get to my car. They said that they wouldnt be able to look at my car until next Wednesday (8 days later). I really wished they would have mentioned that the day before when I talked to them because Im quite useless without my car. So 8 days later, they finally looked at my car. They determined a certain electronic module was corroded and need to be replaced. They stated that it will be $500 and it will take 2 to 3 weeks until it gets there. I did my own research online and found the new part for $300 and had it delivered there the following Monday. Once I confirmed the part was delivered, I called the service center to check on the status of my car. They again told me that it wouldnt be until next Wednesday (9 days later) before they can do anything. Finally, 9 days later, they replace the module and the car still wouldnt start. They informed me that they didnt know what to do from there and that I should have my car towed to the BMW dealer in Des Moines. They charged me $370 for my car to sit there for 3 weeks and they replaced one part that is simply an unplug old and plug new part in job. The BMW dealer in Des Moines received my car on a Friday, figured out the problem within an hour, ordered parts and had it fixed and ready to go on Monday. Do not use this dealership service department if you have a BMW or equivalent type of vehicle. They will not know what to do with it and they will not fix any type of car in a timely manner. Expecting customers to wait 3 weeks and accomplish nothing is not the way to do good business.
They made purchasing a new vehicle very easy and stress free. Michael made sure to answer any questions I had and explained everything about the car to me. I would definitely look here again for my future care needs.
Excellent buying experience! Found the perfect vehicle 90 miles from home and took a chance on a dealership we weren’t familiar with; so glad that we did! Abbie, Megan, and Charles chatted with us throughout the work week to talk about options, trade in, and financing until we were able to come in on the weekend. All of the staff were friendly, open, and honest and we felt that they really worked with us on our requests. We were able to easily add accessories to make the truck exactly what we wanted. And special shout-out to Sidney in financing who got us a wonderful rate and entertained us in the process. The whole experience was easy and seamless and we will not hesitate to return for future vehicles or to recommend that anyone make the drive to Fort Dodge for their services. Highly recommended!
I dont know about buying anything new. Not sure how that experience works. although I have seen several people with new vehicles from Ford, in the service department often. Biggest mistake ever buying something used from them, lesson learned. Funny How they take advantage of people buying used vehicles all year long then do a free Thanksgiving dinner on Thanksgiving only to look good when really its a slap in the face another way of saying thanks for letting us take advantage of you. Wonder what the rating would be at if it wasnt for all the employees leaving 5 star reviews.
Went in to trade in my truck. Had excellent help! Even though I was under on my current loan, they worked with me and got me an excellent loan with a great rate for lower monthly payments then I had before. A huge thank you to Abbie and Spencer for everything. Easily the best car buying experience I’ve ever had.
My husband and I recently purchased a new vehicle and every staff member was super helpful, courteous and professional! Megan O answered all of my questions (and I had A LOT!) and was the best salesperson we could have asked for. Sidney was extremely kind, patient and personable. Everyone made the process of getting a new car super comfortable and easy. Thank you so much!!!!
I drove from New Mexico to buy a nearly brand new truck, and I would absolutely do it again. The price was the best I could find. The salesperson I dealt with was Adam. He was very down to earth, he never rushed me or made me feel like I was just another sale. Since I was coming from out of state I had a lot of concerns about how the process works, but Adam walked me through it all. After I arrived, I test drove with Adam and decided to buy. Adam introduced me to Sidney on the finance side of the house. He was quick and efficient. I had my money down, financing complete, and paperwork done in no time. When I got home I had more questions, but Adam and Sidney both took the time to help after the sale. Im very happy with my truck and the experience I had with these two gentlemen.
Had an awesome experience and everyone was top notch! They made our 5 hour trip to find the perfect car worth every second! Spencer, Nick, and Logan couldnt have been easier to work with! Definately want to do business here again!
If I could give a -5 stars I would. I go in to get a simple factory code to program a door lock and they want 75 dollars. Hell no! All he said he had to do was hop on the computer and get it. You want 75 for that?!?!?! Goes to show chevy is better anyways.
Great service on our truck. Went in for oil change and tire rotation and did real all in real quick time. They do need to check their coffee station as they were out of coffee and capacino but the hot chocolate was really good!
Very friendly, helpful people. No pressure. Test drove a vehicle and looked at several others. They didnt try to push or hussle us but were very helpful and friendly. I would definitely buy a car there.
Have been going there since moving to the area for all my service work, and Adam in service has been great to work with. Love the quick laneJust bought a vehicle from there and the sales team was very helpful and friendly
Set up a trade deal over the phone last Friday to trade my car for a Tacoma, asked if there was anything wrong with the vehicle was told no, secured private financing got a check and then drove over 200 miles from Sioux Falls to Fort Dodge to purchase a 2020 Toyota Tacoma SR-5, first red flag, the truck had a topper on it in all the sales pictures but not on the truck when we arrived, sales manager stated that they had taken that off the truck and put it on another vehicle for another deal then offered us $1500 back, sounds good after signing paperwork and going to the truck bay to work on connecting phones we noticed a dent in the door after getting out and looking at said dent we then come to find over 45 dents throughout the entirety of the vehicle caused by a large hail storm. this damage was not disclosed by the dealer brought up our concerns to the dealer about the fact that the vehicle has well over $5,000 worth of damage and they offered us $1200 or they could fix it and ship it back, ask to see a damage disclosure or hail estimate and they had nothing they could give me just said they get a blanket discount for volume advise them thats not good enough theres no way I could take the delivery of the truck asked for my check backUpdate July 30th, 2020Matt Johnson reached out to me the very next day and facilitated to make things right. The dealership located and picked up a different truck (Same year make and model) Then they delivered the new truck directly to me at my house on wednesday July 29th 2020. Although I would never have recommended this dealer based on my first experience I am satisfied with the service I received in the end. I would not be opposed to looking at their inventory the next time I am in the market for a new vehicle
John was great. He was very busy with myself & another client & was attentive to us both. At the end of the day i got a 2019 ford fusion. Thank u John & Spencer for helping us.
Ive purchased many vehicles over the years at other dealerships and this was certainly the best dealership experience Ive had yet. Charles was very easy to work with and was upfront with their best price. They also offered me a very fair price for my trade. Sidney was great to work with in finance. Paperwork was handled very quickly and he did not try to push any unwanted extras on me like some dealers do.
Professionalism, kindness, competitive pricing -all words/phrases I would use to describe my recent experience with this dealership! I was so impressed by the above and beyond service I received from the business office, to the sales team to the owner of the company..class acts all the way! I would recommend this dealership to everyone because they truly do everything they can to make your experience amazing, seamless and make sure you leave with a vehicle you love and feel great about! THANK YOU Fort Dodge Ford Lincoln Toyota team that helped me!
Adam was awesome in helping us find the right car. Matt Johnson (owner) gave us a great deal! These guys work hard and go above and beyond to find you what you want for the price you need.
Bought my car from there. Great place to go. Easy to deal with!
By far the best car buying experience I have ever had. I have bought many vehicles in the past, and the negotiation and experience often left me angry and exhausted. Not here, every aspect made me feel valued. Adam and Matt were terrific! And a special thanks to Sidney for being so exceptionally nice to my daughter during the process. We felt genuinely cared for and that is rare today. This place really does go the extra mile. I made the drive for the great price, but it was the staff that really made me happy I went. Thank you!
The Fort Dodge Ford staff is always friendly and helpful and very efficient! Keep up the the great work!
I am so grateful for this dealership, they all worked very hard to try to find us a car that we needed. They worked hours and hours and finally traded in our pickup for a very nice car! Everybody that works there are so nice and polite! Thank you Andy and Crystal for working hours on end to find the perfect fit!!! If you need a car definitely go here for your vehicle, they treat you like a person!! Again Thank You Fort Dodge Ford Toyota Lincoln!!!
I have leased 3 new Toyota’s from Fort Dodge Ford Toyota and have had an excellent experience each time! They were very professional, knowledgable and the paperwork was a breeze. I also enjoy coming in for my oil changes and service work. They are all efficient and friendly. Their customer lounge is super nice, too! Thanks for being a trusted dealership that I can come to for all of my automotive needs! 😁
Trading my vehicle was an awesome experience here at Fort Dodge Ford Toyota. This was due to my son and daughters experience here at the dealership. They encouraged us to try it out, very glad we did. Nothing short of total respect, pleasant and very accommodating. When shopping for next vehicle I highly recommend Rhino and Charles. Very happy customer 😍😍😊😊🚗🚗
Work hard to find me the truck I wanted and gave me a great trade in deal. The service area is great and very polite
After my truck was stolen and totaled, I had very little funds for a new vehicle and was not about to let some little thug force me to pay for years on something I wouldnt have needed if not for their actions, so didnt want to finance. Adam was spectacular in working with me to get a new truck, far more than I could have hoped for. He strove to help get the price to where I could afford, going above and beyond in negotiating with his management, calling to go over options, and even offering delivery as I live almost 3 hours from their dealership. Id recommend these folks to anyone. The service, no pressure style and understanding received are second to none.
Excellent experience! Ive been having my vehicle serviced here for the past two years since moving to town. The staff are courteous, friendly, and helpful. The lobby area is clean and comfortable. The refreshments are tasty. I highly recommend getting your vehicle serviced here.
Here was my experience on a Used Vehicle Purchase late Feb 2020 - I purchased a used Truck. I inspected and test drove the Vehicle on a Tues and after agreeing on a purchase price and deciding to buy it - I was going to pick it up on the following Sat. The One thing is that the Interior needed further and proper detailing. Arrive Sat in the AM and the Interior was pretty much in the same condition. Point 1 - evidently FD Ford Detail Shop either just doesnt know how to properly Detail a Vehicle or they just dont care. Pretty sad when a Full Size Dealership cant properly Detail a used vehicle. Decided at that point Not to buy the vehicle, but they knocked another $100 off since I was going to have to take care of the Interior myself. Point 2 - So I purchased the vehicle and the very next day on Sun ... I noticed that the plastic lower front air deflector had been broken. Wasnt broke when I test drove on Tues and I didnt re-inspect to look for that when I picked the vehicle up on Sat. However, Nick (Sales person I worked with) stood behind it when I showed it to him Mon morning. He ordered a new one for me. Although I had to R&R it myself, I did appreciate Nick taking care of that for me. Point 3 - A few weeks later I receive my Title & Plates with a basically expired Sticker (my renewal month is Mar). This is a $50 sticker for this vehicle and was told that I would get a new 20201 Sticker and that it was $50. Well ... I get a Mar 2020 Sticker in Mar 2020 - basically an expired Sticker. Once again I have to go back to the Dealership and speak with a Charles (a Sales Mgr) who initially did the paperwork at the time of Sale. I didnt know if it was in error or intentional, but Charles intentionally did not submit for a new Sticker; rather an expiring Mar 2020 Sticker so he could save the $50 Fee. After confronting Charles about his shyster tactics … another Mgr came over and cut me a check for the $50 renewal fee. I then had to go to the courthouse to get a new Sticker. My understanding is that there was a $9 fee for the old Sticker … so FD Ford and Charles manipulated the paperwork and mislead a Customer to save a whopping $41. Theres some ole school used Car shyster selling!! Nick in Sales was good to work with - I have no complaints or issues with Nick. But … if you are dealing with a Charles … a Sales Mgr there .. all I can say is Do Not Trust him!! Although I will never buy from FD Ford again, in the end ... I do appreciate Nick and FD Ford for making things right.
I worked with Jeff Pommer. He was very energetic and happy to help. They helped me find a vehicle and I love the choice I made.
There excellent to work with I getting you into car that fits your needs. My experience at them was awsome they are there to help the customer. Thank you Fort Dodge Ford. I would highly recommend for your car needs
Great place to get a new vehicleSteve Powell is the best!
In and out with no bs. Only did what I wanted them to do.
The receptionist Jenny is over the top with professionalism and customer skills she should be commended!
Hats off and many thanks to Matt Johnson and his team at Fort Dodge Ford Toyota Lincoln. I had been searching the internet for a clean, comfortable low mileage vehicle for travel plans in retirement. I found a beautiful Ford Flex in their inventory and called Adam Olson to inquire. I was impressed with Adam as he was not a pushy sales person, but took the time to know my needs and expectations. The entire team from Adam, to Sidney who handled the paperwork, to Geno who took care of a few cosmetic issues, we were treated with respect and friendly attitudes. We traveled from near Sioux Falls, South Dakota to buy our vehicle. I would recommend the team at Fort Dodge Ford Toyota Lincoln to anyone. Thanks Again for your integrity and service!Bruce
Emma did a great job selling a car to my sister. Yes she was new but she was confident and made a sale and hopefully built her confidence. Great job emma!
Matt and the Fort Dodge Ford Team has helped us find cars for both of our daughters. If you are in the market for a new or used car make sure you stop at FD Ford they will make the process simple and with in your budget. Thanks Matt, Steve and team for helping us find safe and reliable vehicles for our kids!!
Like car wash it does pretty amazing work better then most places.
Was in urgent need of a reliable car and Reinhold helped me find a near new Corolla for an affordable price. Great, personable service - and transparent, fair pricing and financing. Cannot recommend Reinhold and the Ft Dodge team enough!
My son contacted Adam Olson on web page.We made a trip to Fort Dodge,about an hour away. Met with Adam, took the vehicle for a test drive. I was impress with Adams knowledge of vehicle. We had financing all lined up. Adam said lets see if we can due better for my son. Let me tell you they did a lot better. Thank You Crystal
I have worked for Fort Dodge Ford for 19 years. Its a great place to work. The Johnsons are very family oriented. They treat their employees and customers like their own.
Great experience buying our new Toyota here. Everyone was helpful, especially Adam with finding exactly what we wanted in a vehicle. Definitely recommend this place.
We needed a car to replace a hail damaged vehicle and they got us what we wanted and it had a good price. Life time powertrain warranty certainly made it even more attractive.
First time there great. People. Very accommodating will be back
Everything about my experience with Fort Dodge Ford/Lincoln/Toyota was positive. Every member of their staff from Dylan Drummond (sales consultant), Charles Derrig (sales manager), to Crystal Frank (finance manager) was a pleasure to work with. They were knowledgeable, fair, prompt, professional, and attentive. From start to finish, I was beyond impressed with the level of customer service I was given at this dealership. I will be recommending Fort Dodge Ford/Lincoln/Toyota to others. It was well worth the drive from Des Moines to purchase a vehicle from them.
Quick lane service is really nice and fast. They have a nice waiting area.
I found the exact vehicle we were looking for on the FD Ford website. Made an inquiry and was very quickly contacted. I was skeptical of buying a vehicle so far away - we live 550 miles away. The staff/sales rep were very friendly and accommodating - doing a detailed walk through of the vehicle over the phone. We made the deal and they even met me half way to deliver the car (for free). I had a few issues with the paperwork and after expressing frustration to the receptionist she moved me straight through to the GM who was very friendly and got my concern fixed and personally followed up. When we met to pick up the vehicle we immediately noticed a big door ding. They told me to take it to a local shop and they would pay to have it fixed - which they did! I was really impressed with this dealer. I hate buying cars because most dealers are such dirt bags - not Fort Dodge Ford! I will definitely shop there again. Top shelf dealer!
I was visiting family in Fort Dodge for the weekend, and on my way into town, my transmission light came on. I first called the Jeep dealer in town, but the guy there was so rude that I didnt want to deal with him. I called Fort Dodge Ford and told them the problem I was having, and Adam said he could handle it even though I have a Jeep. He worked with the warranty company that I have through my dealer in Wisconsin, and was able to get it fixed at no charge to me. I have heard from multiple family members that they try to upsell and say you need repairs that you really dont need, but that was not my experience. Adam even called me the next day to make sure I made it back to Wisconsin safely, and I told him there may be a problem, but he assured me that they would work with someone here local to fix it. Thanks for caring, Adam!An update. I ended up taking my car to a local trans shop. There was a part not replaced properly. Fort Dodge Ford made good and paid for my repair in Wisconsin.
Great service!!! Hey....no chocolate chips cookies this morning!😁
I co-signed for my daughter on a 2 yr old truck. She is thrilled with service, they went above and beyond to help.
I bought a new F-150 from Avery a few days ago. He was great work with, called me back with information and answered all my questions. Avery and Charles worked with me to get great price and stayed late to get me done. Would recommend Fort Dodge Ford to everyone.
Had a great time buying our used Hyundai Sonata Hybrid from Avery Haglund about 2 weeks ago. Avery was very helpful, knowledgeable and friendly. Worked with Sidney on the paper work he was efficient and friendly. Would highly recommend Fort Dodge Ford to anyone and will look to buy their again.
Rino was very helpful in helping us make a informed decision.
Came in for brakes & tires, ended up being there 4 hours! Ordered the wrong tires, left our vehicle sitting there & put the guy working on our vehicle on another job...and never finished our vehicle. Charged for disposal fees when I specifically told them before they started that we wanted to keep the rear tires. Was supposed to get a discount because of the mix up when ordering tires, but charged full price. And to rectify the situation they offered us a free alignment which was ALREADY supposed to be included in the price of buying 4 new tires. Am pretty sure we were charged labor hours for the time our vehicle just sat there as well. Then commented We offered to drive him somewhere instead of waiting.... It was Brakes & new tires; and should not have taken 4 hours, which is why I opted to wait in the first place! What would have happened if I HADNT been there waiting? Would they have called to inform us they werent done? Would they have simply kept our vehicle over night because of their mistake?*Came back in the next day & they did make everything right, so I do give them credit for that. Ive had a positive experience up til this point and hopefully will continue to as we move forward
From start to finish, Fort Dodge Ford went above and beyond to make us feel welcome and appreciated. We didnt have much time to shop, but we knew what we wanted - and Reinhold, Sidney and Matt went out of their way to make the whole transaction go quickly, smoothly and even, made it fun! Great experience! Highly recommend!
Fort Dodge Ford Toyota has been my employer for the last 3 years. We are a full service family store. “Family” goes way beyond our owners, The Johnson Family, every guest and employee is also part of the family😊. I truly feel like an appreciated part of the Team and can’t say enough what a wonderful place this is to work!
Want to give a big Thank You to Adam, Chuck, And Sydney. They where great to work with today. They were very helpful and made the process so easy.Thank You
Its very good.
What an amazing team!!! I drove to Ft. Dodge from Des Moines looking at a truck. I called ahead of time and they confirmed the truck I was looking for was available. I met with Nick, and he is not only a great guy, but has a solid background and a wealth of knowledge. Every interaction I had was wonderful, from sales, to the sales manager, to the finance department. I will tell everyone that is looking for a vehicle to head to Ft. Dodge, it is well worth the drive. I can honestly say that after my experience, you have a customer for life. THANK YOU ALL!!!
I bought a used Prius today and worked with Blaine and Sidney. They were very friendly and easy to work with. We made a pretty long trip to shop there, so I was glad that we were able to get a deal worked out quickly. I would be very happy to come back and buy another car here in the future.
When you need to have your service work done right, the first time, take it to FD Ford.
This is by far the best dealership ever. Great honest service department.
The car buying experience at Fort Dodge Toyota was pleasant. Yes, it was a surprisingly happy experience, not having to deal with a lot of trickery and gimmicks from car dealers, that I was getting used to from other car dealers I had visited. People were so nice and took time to explain. There was no feeling of being rushed. They took time to answer our questions. We were also entertained by the jokes from Reinhold (our salesperson).Personally, I had been looking for a Toyota Sienna and we wanted a sky blue color. We found this exact car at the dealership after searching near and far. The price was reasonable and we didnt have to spend a lot of time haggling to arrive at the right deal.
Exceptional service! I went to the Quick Lane to have my oil changed and was in and out in no time. They topped off the wiper fluid and gave me a coupon for a car wash. Very professional and helpful employees!
Long story short, wanted to buy a new Highlander and when I finally was ready it was 5:30. Charles and Mike stayed with us until we were happy with our decision. Mike took the time to explain the benefits of Toyotas warranty that came with new and gave me the time to process it all, even though it was now 1 hour after closing. Never have I had such great service.
Fort Dodge Ford is a wonderful place to work. It truly is a family atmosphere and our main focus is to make sure our customers are happy!
Weve been buying all our work vehicles from here for 15 years and my last 3 personal vehicles here as well. The service is too notch and the staff is knowledgeable and helpful. If your looking for 5 star service and a good deal look no further.
My experiences at FD Ford have always been top notch. The Quick Lane service is always efficient and the employees are very nice. My salesman is Blaine Lensch and he has been very good and knows what I want. He is always thorough in going over the ins and outs of the vehicle.Casey, Matt, and Nick as well as all the employees I deal with are always friendly and willing to converse. This is important to me.I have also used their ABRA body shop and have been very satisfied.
Called today and talked to Tim in service department as my new van battery was dead. I told him I was frustrated with Toyota road service and just needed a jump. He immediately contacted Andrea and Jim in service and they were at our home in 5 minutes, jumped my van and all was great. Can not say anything but awesome about Tim in service, Top Notch. Thank you also to Jim and Andrea taking good care of us!!!!
Just bought a new 2017 Toyota Rav 4. Our salesman, Terry Miller, was so personable and helpful that the whole process was a pleasure. He wanted to make sure we knew how things worked and is going to call us in a week to see if we have any remaining questions. Sydney in financing made the whole process painless and almost fun. We have worked with Jesse over the years on prior purchases and he made sure we got the best deal on our trade-in and on our new car. Our family has purchased many vehicles from Ft. Dodge Ford for many years and we continue to come back for all of the reasons that I mentioned. They make sure that you have a great experience and are completely satisfied. This is a great place to buy a car.
Super fast in the quick line. Will go back again
I bought a used car from Fort Dodge Ford. After about 3 weeks of having the vehicle I had some issues with the vehicle and Fort Dodge Ford made it right, promptly.I feel that the manager Matt, Blaine in sales and Tim in the service department all had my best interest during this process.I’ve always been told that every day in business there will be issues, I can say that Fort Dodge Ford takes care of issues while maintaining a high value customer service.
Oil change, quick and easy, friendly staff.
Adam Stephenson & Rhino were wonderful to work with. They paid attention to my wants and needs in my quest for the purchase of a vehicle. The whole team that I crossed trails with, from the front door, showroom, service garage, on the phone or emails, were kind and courteous. Thanks Team!
I get my oil changed here, 4 cars in front of me, still got out in 1 hour
Fort Dodge Ford is one of the best dealerships that Ive had the pleasure of working with. They offer prompt service and the sales staff is extremely knowledgeable. They really seem to care about their customers. I would highly recommend Fort Dodge Ford to anyone that is looking for reliable service and trustworthy vehicle care after the sale.
I love Fort Dodge Ford. They have my back. One time, a service coordinator saw me squirm at the price that it would cost me for Ford to do it official parts in all and he let me know who in town does mufflers more reasonably: saved me $300. I don’t mind having them do my oil changes and tire rotations because it will get done right, and if it has a hiccup, the Johnsons will personally make it right. They don’t try to pressure me into selling or buying, they have pride in their work and earn something of value added service. Great culture of customer service and transparency, you cannot go wrong with Fort Dodge Ford.
Delightful to do business with! I had a vehicle that no longer worked for our family. Matt and his team made the transition to our new vehicle easy and stress free! I wasnt made to feel like what I was trading in was a piece of junk and worthless like I have experienced elsewhere! I received good money for my trade even though it was not a brand that they carry. The paper work was a breeze and I get follow up calls from my sales man Steve to make sure I am happy with my purchase!
Who says buying a vehicle is not fun? Once again our friends at Fort Dodge Ford Lincoln Toyota proved again it is indeed a fun experience. We purchased a vehicle from the dealership the first year the Johnsons came to town, and several more since then. Wyman and Matt again helped make this purchase very easy and a fun process. There is no pressure, and each question is dealt with quickly and professionally. Through the years I have used most of their departments, and each one has been professional, friendly, and the work done has been done right the first time. We indeed feel we are going to see friends every time we go into the dealership, calling us by name when we arrive. We truly feel that our business relationship at the dealership has blessed us with many friends. We could not be happier with our experiences at Fort Dodge Ford Lincoln Toyota and highly recommend the dealership.
Friendly, helpful, courteous! Have bought from them before and would do again! In fact, nly ones I will deal with! They are the best! Ask for Steve Powell. He is so nice!! Out of 1-10,:I give them a 10!
Been buying from Fort Dodge Ford for years and wouldnt go anywhere else!! The employees are WONDERFUL in EVERY department, the entire place is spotless, and the family like experience is excellent!! And of course, the cookies and coffee are a GREAT bonus!! Will always stay a loyal customer to Fort Dodge Ford!! SUPER JOB TO EVERYONE at the dealership from owners, to managers, and all departments!!
I worked with Reinhold at this dealership and he was very helpful and friendly!! I had to call the dealership a couple of times because of personal issues but everything turned out fine and I got the car I always wanted! Its in great shape and still running beautifully after two months.
Slowest quicklane on Earth. Last visit 4 hours, this visit 2 hours. Was assured when checking in not more than one hour. Last visit there for me
Called and talked to Rhino about a 2018 Raptor. He was very kind and understanding of my wife and I situation. He took all our info and gave it to Crystal at the finance department. Crystal worked very hard to get us the Raptor and they both went out of their way to make sure we were getting what we wanted. Went to pick up the vehicle and was met by finance manager and sale manager. The environment in the dealership is very professional and kind. Will definitely go back when i need another vehicle. Thank you Rhino, Crystal and Fort Dodge Ford!!!!
Great dealer! Easy negotiations. Friendly people. Go above and beyond! I will definitely be back. Worth the drive my friends.
Had such an awesome experience at fort dodge ford. The whole staff was super friendly and the whole purchasing experience was super smooth! Highly recommend!!!
Outstanding service! They are in tune to customer needs and deliver quality products. Their facility is brilliant and staff is more than welcoming. Customer service perfection!
Great repair shop. I havent bought a vehicle here but use their service deparment for my F-350. Friendly people that are willing to work with you to get your service complete at a reasonable time and price!
Just traded my 2012 Ford Expedition for a 2017 Expedition! my salesman was very helpful and didnt push me as I made my purchase. I had a good feeling about the time spent working with the Ford Team. The Johnsons are Good, Honest, Hard working members of our community am happy to call them friends. And I love my new ride!
Stopped to talk to Nate and the ABRA shop. The young lady helped me find him....Very personable and helpful. Very good start on customer service.
Well done.
Fast, professional service. I have never felt pressured or bamboozled into adding on extra work or services, and this is something I really appreciate. And to top it off, I got a free car wash with my oil change.
Very slow....couldnt get me in for an oil change for a hour and a half.....so I left...should never be that long