I ordered 2 items. One was supposed to be shipped to one address, the other to a different address. I double checked everything online and it was correct. I got my receipt and it was showing BOTH items shipping to an address that I had 6 years ago. I called customer service (after being on eternal hold) and they assured me everything was taken care of. I then got a second email saying my order was shipped just to see it still showed the wrong addresses. I sat on forever hold again, got a confirmation number and was told she sees that the other representative has requested the addresses to be changed and not to worry. I THEN get an email saying both packages delivered to the WRONG ADDRESSES!!!! I have been trying to contact customer service AGAIN for TWO DAYS!!! I just finally hung up after being on hold for 42 minutes!!!!!!! This has got to be the absolute worst customer service that I’ve ever had in my 48 years. I have no idea how they’re still in business. Meanwhile, no credit, no packages.

This was my second visit and my last.The first time I went into the store they were out of a lot of things.The sales girls were most unhelpful.I decided to give it another try today.I went in to get what I needed thinking last time was maybe just an off day.The one girl I dealt with had a very poor attitude and absolutely looked like she hated being there.I asked her for help and soon decided I would find what I needed without her help. I then stood in line and it took forever for her to ring me up while she had her mask half way on her face. I moved here from another state and from here on out I will find another store to buy my supplies in.It really makes me mad because I love the one in the state I moved from.I never have sat and wrote A review but this time it was definitely necessary.I do know that Salon Centric is a great company but maybe they should rethink some of these employees.There are surely people who would love to work with a smile and be great full to have A job during the trying times we’re all going through. I am so sorry for the negative feedback but both experiences in this store were bad.

I sometimes travel to this location since there’s more stock and options than port Charlotte. Everyone is also very willing to help and checks me out quickly. I will always make time when I’m in fort Myers to stop in! 🙂

I have been to this location a few times and each time its a hit or miss as far as service. I want to say on my past experience this weekend and Monday Melissa was phenomenal very helpful & so kind. I dont hold a cosmo/barber license my husband does & we own a Barbershop. Every time I pick up his orders since I dont hold the license the reps there have no care to help assist they are dry to say the least. I just want thank Melissa again girl you rock & keep up the great work.

Great sale, friendly service

Great staff, very friendly, and very helpful I could get lost in the store for hours! I always come out with more than what I went in for and a lot of it I end up buying just for personal use!!

Amazing staff and stocked shelves. I always enjoy shopping here!

Their customer service was excellent they help me find everything I needed and more. Definitely recommend it. Stop on by check it out for yourself.

Such nice ladys! Really went out of there way for me. Ive been to salon centric for years, all over the country. This was the best ❤️❤️❤️

Customer service is terrible! Prices marked for products I was purchasing was not what they charged. They stated the prices on the shelves were from a previous sale and they forgot to remove the tags. They would not honor the price marked. What a waste of time. I will now go back to Cosmoprof and online for my products.

Always have what I need. Very friendly and helpful.

The Spanish cashier maria is the best person. Good .

Everything you need is right here...

No products for African American hair

Great sales, selection, and professional employees!

Very helpful and friendly

So very helpful

Wife loves it

Think I like the other store

Horrible customer service

Great