Great service, Friendly staff, and reasonable prices!! They have a great selection of supplies for pretty much all cycling needs, not to mention the awesome boat rentals. Rarely is there a more perfect process than the one they have there. Highly recommend
With the weather now starting to break I decided to get my bike ready to hit the streets. I needed a new back tire and a more comfortable seat to ride this season. After purchasing a quality seat from the Cass store, they made a great suggestion to get the tire fixed at the downtown location since it would be easier to walk it down there. Emily was absolutely amazing! She was on it! The tire was taken care of, adjusted brake calipers, added air in front tire, and made sure I felt comfortable before leaving to ride. It was also very empowering to have a fellow woman hold in down in the bike repair world. She empowered me to make sure I understood the necessary tools to be safe and knowledgeable when riding. Thanks for the 5 star experience!!P.S. I didn’t have cash to tip her. Maybe add a feature to card services to leave a tip for the time and energy spent on taking care of customer needs. They deserve it! 😉
Great friendly service.
Great staff, very helpful, and fast service from people who really know what they are doing. Was having issues with a New bike my wife had purchased and they fixed it right up in no time. Highly recommend!
Emily was great to work with and took great care of our bikes. Great asset to downtown and highly recommended.
They did a great job, and are super fast! My bike was working way better when I left! Thanks Emily!
Good little shop. Friendly service. They told me if youre riding around and your tire gets low theyd let you use their bike pump for free.
Good service and attitude even thou i dont quite fit in there
Perfect service, and walked away with exactly the tool I needed to do everything myself to replace my rear rim. I really liked this little niche of a bicycle shop.
I passed by while the employees were working outside on the kayaks I then asked if I myself could fit with my nephews they said it would have to be on a canoe but to rent one it needed to be online several days later I made and paid online to reserve the canoe I then called about 2 hours prior to confirm that myself and 2 children would fit on a canoe and that I reserved online as well then about a half hour before I called asking about the life jackets she let me know that they provided them upon arrival a gentleman approaches me and let’s me know that I am not able to use a canoe after I had already spoken to several people prior to arriving so you can imagine the disappointment of myself and my nephews when this happened!!!
Very clean and organized. Very helpful and knowledgeable employee. Not as much selection as main branch, as expected.
Friendly, fast service for repairs and quick tunes. Great selection of commuter items and knick-knacks!
Always very fast and friendly service no matter if I havent been in the store in weeks or even months or if I come in 2-3 times a day.