We needed to expand stove-top cut-out on granite counter top for a new stove.1. Work was originally scheduled 1/9/18 with another granite company in Brentwood who, the day before the work was needed for the stove install, totally forgot every phone call I made to them and totally forgot they had scheduled work.2. Called The Granite Place immediately, left a message. Received a call back within an hour.3. On a Tuesday morning they were able to work me in on Thursday for a morning appointment.4. They called the day before to confirm.5. They called that morning to let me know approximate arrival time.6. The two employees who arrived were professional and got right to work. They measured and measured again and yet again to ensure the cut-out was exact and that the counter-top was replaced precisely.7. Price paid was original price quoted.8. The new stove-top fit exactly. My only complaint is that I did not contact them first. First-class is how they performed. They bailed me out and were total professionals the entire time. They kept me informed. They did exactly what they agreed to do. I highly recommend that you use them.
I had such a great experience working with this company! They were knowledgeable, prompt, efficient, and my counters look AMAZING!! They got it done ahead of schedule as well - thank you so much! If youre looking for a drama-free experience, affordable, great communication, I recommend the Granite Place!
Very pleased with The Granite Place. They delivered on time, as promised, and did a great job. The installers were old school professional and skilled. I highly recommend.
Excellent customer care, pricing and workmanship. They cleaned up after installation and did a marvelous job. I highly recommend this company for kitchen and counter tops!
I like the people here. Very helpful
I used this company twice and will easily use them again. While their installers are short on English language skills they are high on wanting to make the customer happy, which I am. The folks at the office/warehouse were helpful, and generous with their time.
Great selection and super fast service. Well be using them again. Alex was very helpful!
Very very happy with the Granite Shop! Great prices, staff is very friendly (Alex is top notch!) and the end result is an excellent finished product. Im IN LOVE with my soapstone and quartz countertops! I highly recommend them! @Herbanmarket1
Awesome work, awesome service!
If I could give them zero stars I would. Most unprofessional staff I have ever done business with. To keep a long story short. The installers cut marble in my house covering nothing. I was left with a thick white dust on everything in my house. Sent a cleaning crew that spoke no english and was the installers wife. Then wanted me to pay the cleaners. Finally turned heated with the installer when I refused to pay. Tried to pass off a top that had a corner that was broken off and seamed back on. Scratched a brand new expensive kitchen sink faucet and tried to blame it on my wife. Drilled the soap dispenser hole right where the plumbing vent was so it would not fit. Installed a backsplash, which should have been one piece in three pieces using a piece from a slab that didnt even match. Came back 3 times trying to fix the splash with pieces that didnt match, or were cut wrong. Finally replaced the entire bathroom with a material I didnt pick out and didnt match the kitchen. Then threatened to not leave until I paid. Dont walk run away from this company.