This store had exactly what I was looking for, it was a hard to find item and they had it for a GREAT price... life saver for me at that time in the evening!

We walked in, boom, they were kind to my kids, and very helpful to me. When they did not have a part I needed they gave me three alternate locations to help.I always go here first for my auto needs because they make it worth it.

Never disappointed with this location. Staff are helpfull and knowledgeable. Fabian and Danny are two great Managers who know how to take care of their customers.

Bought replacement batteries for my key fobs. Was grateful that Fabian took the time to replace them both for me

Unfortunately my visit wasn’t great. I entered the store as the only customer and the gentleman at the desk was helping someone on the phone, which I understand but there were at least two other people behind the desk and not a single person sought to help me. After a few minutes you begin to feel silly standing there alone in front of people who are supposed to help you. Also the other guy behind the desk (not on the phone) would answer the phone only to put people on hold for the other guy. I’m sure they are nice people, but they aren’t in a hurry to help you that’s for sure. I left without getting what I needed.

They always seem like they want to help. And have good parts.

The staff is awesome here, very friendly and helpful. Very pleasant shopping there.

Excellent customer service!

The staff in here always help out tremendously, and are always so nice and welcoming

Good service and usually have plenty of oil and filters in stock!

Extremely extremely awesome place wish they had a big facility like AutoZone but boy they +10 times better then AutoZone . The experience and helpfulness of the employees I felt like a friend not a customer .

Awesome friendly staff. Got me the correct parts I needed plus answered all my questions simple and fast. Would recommend to all do it yourself mechanics

Great people good help

Always awesome service....everytime I go in

You need it they got it even if theyHave to order it good staff good advice.

Came into this location for the first time with my boyfriend. First off none of the 3 employees on the sales floor even cared to greet us. Once we were unable to find the part we were looking for we stood in line in front of the registers in which 3 employees were standing around. One employee was helping a customer, the second employee was standing around behind the registers not doing a damn thing while the 3rd employee was having lunch at his register. Even at this point none of them cared to say a word until we had to verbally ask if any were available to help in which no one wanted to help. To top of this trip their prices are 3x if not more expensive than competitors. Never coming here again. What a joke. Unprofessional and zero customer service.

These guys are straight shooters. Helped me get the right part and made sure it was exactly what I needed. Friendly and easy to engage with, made the process go smoothly.

They are main Warehouse in this area they have a lot of parts I need in stock most of the help is very knowledgeable

Very helpful staff, store is very clean and items easy to find

NAPA hasnt let me down yet, whatever part my car needs can be found in their stacks. The employees know that were not all mechanics and are very helpful.

Great set of guys. Very helpful and they actually know what they are about.

I came in to price a vehicle Jump Starter. I walked around the store for about 5 minutes and when I decided to head towards the door thats when some decided to speak with me. I ended up buying the product I needed from Walmart down the street from this NAPA store. Dont waste your time and/or money at this location.

I usually have no problems with auto part stores but with this location I have. I had ordered a part online to be delivered to the store and apparently they lost it and I had to wait longer to get my part, And when I went to pick it up they were closed before the posted time on the door.

Good stick, super high prices. More than the other Napa store three miles away. Avoid.

Good pleace to by any light duty or heavy duty auto parts

Very helpful. Nice bunch of guys..

Helpful staff. They had the part I needed.

They were efficient and knowledgable, an overall great experience!

Have lots of parts and different makes and models of all trucks and cars in a lot of extra stuff in their store

Get in get out. Staff not super friendly but they always have what im looking for.

Great people work there

They take great care of me

Leon always great to deal with here!

I come here to get parts that no other store has

Napa can always get the parts I need for my vehicle service and repairs.

The customer service from Kevin Titus was the worst I have ever encountered. The manager should take a closer look at who he employs in his stores because this guy was rude and gave terrible customer service I wouldnt go to this store again even if it was the only auto parts store in Frederick. I will be taking my business to the other auto parts stores in Frederick.

Not very knowledgeable. Not very helpful. Would rather go to autozone next time.

Great parts and advice every time!

Any type of parts that you need they have it all will get it

Great service!!

Knowledgeable people, good service.

Always have what I need

Very friendly. Go there.

Didnt have the part

Helpful. Wide selection.

Clean place with friendly staff

Good for finding parts

Get parts manufactured refurbished and you will save$$$

Great parts, Great people!

Very pleased

Great

Good service