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La
Review №1

Great service and communication. Super convenient! Will use again and would recommend to all.

as
Review №2

I will highly recommend them for any auto repair. Edgar knows his stuff.

Ch
Review №3

Edgar was really awesome when assisting with my BMW and coming up a plan for repairs. Edgar was very knowledgeable and helpful in determining long and short term issues.

CN
Review №4

Great service, trustworthy. Customer service oriented. It is difficult to find a place these days where you feel that the company appreciates your business. This place gives you that feeling. Very neat and clean shop.

Ar
Review №5

So glad I found these folks. Was worried I was going to have to go to Rockville or Sterling to get my car serviced. Super professional staff and very nice set up. Very thorough in explaining what needed to be done. I also liked the online service report. Thanks again and see you soon. Well, hopefully not too soon.

Do
Review №6

Edgar and his team are great to work with. Communication was timely and consistent. I was never left wondering what was going on with my BMW and they answered all my questions and explained the issues patiently and accurately. They did fantastic work and handled everything with CARMAX warranty services so that my involvement was minimal. The car is running better than it ever has. I highly recommend this business. They are the best Ive found in the Frederick area and Ill be using them exclusively from here out.

DW
Review №7

I had taken my vehicle to ACI (Auto Clinic International) for my A/C. It turned out that it needed a recharge. They also replaced a left front turn signal I had known about for free just because they wanted a satisfied customer. I will return for follow up work because they were completely transparent with the repair work.I recommend ACI to everyone for their repair needs.

Ro
Review №8

After several days of sitting idle during a cold, snowy stretch the car (Jaguar XF Portfolio) would not start. Got a jump from AAA and drove over to ACI. Edgar put it on a charger for most of the day and it re-chraged. No need for a new battery. Edgar also gave me a ride home whil the car was being serviced and offered to pick me up and bting me back to pick it up. While the car was there I had the oil and filter changed. Terrific service and I would highly recommend, especially to owners of European automobiles.

Je
Review №9

Highly recommended. I turned to ACI for a pre-purchase inspection and was blown away by the level of detail provided, plus photos and videos of things that needed attention, as well as things that were working just fine. Super responsive and very helpful people.

Je
Review №10

1. Convenient to set up appointment 2. The complimentary inspection was extremely detailed, thoroughly explained, the report was emailed to me & included photos. I believe they set the standard for the industry. 3. They adjusted the price of the diagnosis downward to include the fix, another first for me! 4. Outstanding customer service, also tops for the industry. Thanks Heather & Jordan! 5. Oh, great facilities & complementary loaner car. Top.notch experience, highly recommended

Ke
Review №11

Had my convertible top repaired by ACI. Great service and friendly staff. Work was done in a timely manner. Free loaner cars are a plus!

An
Review №12

These guys are great. They have the technical know how of a Mercedes dealer but without the exorbitant prices. I was poised to drop my Sprinter from our work fleet due to some costly repairs but Heather and Co were able to do the same repairs for lower cost and restored my faith in the vehicle. ACI is our new MB mechanic. Thanks.

Br
Review №13

Ive only been once so far, based on a friends experience and recommendation. I had one vehicle scheduled and unexpectedly had to leave my second vehicle as well. I worked with both Heather and Jordan who are both super friendly and very helpful. They stayed in constant communication via email, phone and text. The customer service here is excellent. They even stayed a little after hours to finish up and have both my vehicles ready for pickup that evening. The uber and loaner experience was fantastic and such a great service. I will definitely be coming back in the future and would recommend this shop to my friends.

Bo
Review №14

Second time I have used them for service. I have a good comfort level knowing they are highly trained BMW service technicians. Not cheap, but quality and communication is very good.Overall a very clean, organized and professional operation!Highly recommended!

Da
Review №15

My first experience with ACI was fantastic. Shelby was very helpful with setting up my appointment times, and letting me know how my car was doing throughout it getting worked on. Edgar as well was very helpful and understanding with helping me work the numbers around to do what best suited me. Very transparent. Now my car is in great condition and was worked on without the hassle. The turn around was quick as well. Definitely will be back but hopefully no time soon!

Ch
Review №16

ACI holds true to the motto that ACI is not just a shop but an experience! I have taken both of my vehicles to ACI and their knowledge and expertise is second to none. I have received more insight into my vehicle and what it actually needs at ACI than I have from the dealership! For all of your automotive needs go see ACI and Kaily will ensure that you squared away!

Ad
Review №17

If youre looking for honest, reliable, and quality service, look no further. I drive 40 minutes because I know I will be taken care of here. Highly recommend!!!

Vi
Review №18

OMG - Absolute TOP NOTCH Service on my Land Rover - without an appointment! Im on a cross country trip and my check engine light popped. They immediately did a check on all vehicle operations and got me back on the road. OUTSTANDING!!!

Ma
Review №19

I appreciated being kept informed throughout the process of working on my car. Office staff members are very courteous and professional.

Ta
Review №20

I have been servicing my 2008 Mercedes 350 with the Auto Clinic for years. Nick has always been so honest when it came to repairs. They have also been very reasonable and affordable with their prices on repairs. Unfortunately I had transmission issues. As much as Nick and Edgar wanted me to just try and replace the transmission fluids, I ultimately decided to buy a new car and let Auto Clinic buy my Mercedes.Edgar couldnt have had any better customer service with me as I was trying to deal with dealerships. He gave me his cell number and was in continuous contact with me for a week as I searched for a new car. If I had questions about prices and cars, he would text me and answer them. I HIGHLY recommend Auto Clinic. They treat you like family and they are honest. Edgar came in on his day off to help me take care of the Mercedes. Thank you Edgar for all your support and help! You have a customer for life!

Br
Review №21

Great shop! I had a flat tire and needed it repaired as well as being due for an oil change. They got it done in one day, when I called to get an appointment that same day. The price was fair, and the owner actually drove me home while the car was being worked on. I’ve been coming to the shop for a bunch of years now, starting when they were on Rosemont Ave and will keep bringing my car there. Good service, good prices, good people.

RR
Review №22

Thank you once again for great service and and having the work done by closing time of the shop. That horrible noice is gone and with the new front shocks the car feels like new. Lol!!Sincerely, Robin.

na
Review №23

I have been bringing my vehicle to Auto International for years. They are knowledgeable and professional. The staff is friendly. Good customer service. I will continue to bring my vehicles there.

Br
Review №24

Auto Clinic has been fantastic. I just had my first experience with them, and I couldnt have hoped for anything better. My favorite part is how they included a 50-point inspection and included photos of MY VEHICLE and how it evaluated on each step. The staff has been so kind and was always available when I had a question. Super helpful -- will be back for sure.

Sh
Review №25

This place is absolutely amazing! Unfortunately, because of the holiday my car wasnt able to be done but then Jordan and Heather provided a loaner vehicle for the weekend. This was a real blessing for my wife and I. Thank you ACI

ly
Review №26

We have been taking our car (BMW) here for 5 years. ACI staff are always professional, helpful, honest, and make you feel like part of the family. Service and repair of a BMW is not cheap but they always help find you the best value so that it doesn’t break your wallet. I have owned a car for 30+ years and ACI is by far the BEST place I have ever serviced my car. I need a reliable car and am confident that our car is taken care of and that I do not need to worry about it when commuting or transporting my family.

Bo
Review №27

The staff and technicians are always courteous and knowledgeable. I recently had some soft top repair work done at the shop and asked if they could also buff out the headlamps on my 2002 Mercedes and the results were fantastic. Highly recommend this shop for Mercedes care and maintenance.

Sc
Review №28

ACI quickly diagnosed my problem, providing me with an estimate of what was working as well as problem areas, this was extremely helpful because images were incorporated into the estimate which made it easy for me to see the issues. ACI also provided me with updates via text and allowed me to confirm any repairs and make payment through their easy to use system. This allowed for them to make the repairs quickly and get my car back to me fast. I would recommend ACI for anyone looking for a quality repair shop with great service!

Ca
Review №29

A+ service and quality work. It is worth the 1 hour drive from my home to ACI to have my foreign cars serviced. Great staff provided excellent customer service experience. I appreciate the available loaner car option and drop box for convenience. Thank you!!

J
Review №30

Nick and Shelby were kind enough to go out of their way and educate me about various German car models. It was abundantly apparent they were looking out for my interests, and not those of the conventional repair shop. This is one of the rare shops I would not hesitate to trust. Good job guys.

Ma
Review №31

Nick and his team are tops. I bring both of my cars here. The staff is friendly and polite. I know that I will never be taken advantage of with Nick and his team of experienced mechanics. The new car health report gives you a clear precise report on on your vehicle. They never pressure you on work that they feel can wait. This is a total customer care experience. Thanks Nick and your wonderful team. You take the bite out of having my car serviced.

Ra
Review №32

ACI provided top notch service with my Audi S5; totally safe with no physical contact at all. Edgar took extra care to ensure the job was done perfectly - and it was!I highly recommend ACI and will continue to use them.

To
Review №33

Direct Injection - needed intake ports cleaned - beautiful job - at half the price the dealer quoted. There were other issues covered under the dealer warranty - that ACI noticed and pointed out - that the highly rated dealer should have pointed out. A very competent group of people to work with - and the loaner car option also saved us a lot of time. Their warranty (36/36) is far greater then the dealer and their customer service and knowledge far exceeds their prices.

E
Review №34

My entire experience at ACI was immanently satisfying. Staff were both friendly and professional. I was provided a comprehensive diagnosis of the problem and a recommended approach for resolving it. They also compiled a top-down analysis of my vehicle along with pictures. I greatly appreciated their transparency. I will now become a regular customer of ACI, and give them the highest rating available.

Ke
Review №35

No one wants a $3000 repair bill but these folks make it as pleasant as possible.They had continuous updates as to when the parts would be in which helps you manage the repair.Not many people have the luxury of a spare vehicle when theirs is in the shop. ACI has you covered with free rental vehicles while yours is getting worked on.When my car was finished they did a quick inspection, found a nail in one of my tires, and patched it no charge.They make the repair service as convenient and stress free as possible which is insanely important for busy professionals nowadays.

Je
Review №36

First time taking my car to this company. Could not have asked for a more professional experience. Just like it should be. Estimates were clear and signed off on before work initiated, all done electronically. Online portal gives you the ability to check on the status of your vehicle and review the technical write up regarding your cars issue including videos explaining the problem. Service time/cost was more than reasonable. Definitely will take my vehicle back.

Br
Review №37

All The staff are great!! They work hard to insure your vehicle is back to you in a timely manor. Nick & Trista are GREAT!! They are easy to work with, keep you updated with what is going on with you vehicle and do everything they can for you. I highly recommend this Auto Shop! You will not find any auto shop with this kind of Customer Service!

Ri
Review №38

I have been working with these folks for years. They are so pleasant and very quick to respond to questions or concerns. They always keep me in the decision making process and never push me/us to do anything we either dont feel we need or cannot afford at the time. Looking forward to continue working with them. Thanks Shelby Newsome for keeping in touch.

Sh
Review №39

I’ve taken my German car here a few times. Impressed by the technology used to diagnose your car problem. I appreciate the email you receive with actual pics from under your hood with an explanation of the damage and it’s impacts if not taken care of. Car repairs are rarely inexpensive. However, I think you get quality manufacturer quality parts, friendly front desk staff, and flexibility to make picking up your car after repair easy. Overall, a solid small business. I hope it stays that way.

St
Review №40

Great service! Good prices! Work was done for much less than what the BMW dealership quoted. Super friendly and helpful. They even dropped the car off at my home. You can’t beat that!!!

Th
Review №41

This company provided excellent customer service from both technicians and service advisers. Technician provided detailed diagnosis for what vehicle problems were and what steps they have taken to found that problem with also images and video. He elaborated in a way that was easy for anyone to understand. Service advisor was very informative and answered unspoken needs. Online assessments is off the chain and easy to use. I will continue to use this company for automotive needs in the near future.

Je
Review №42

Not able to properly diagnose without the word “MAYBE”.

Ka
Review №43

A stress free experience. I have a 9 year old Mazda that Im getting ready to drive to Florida. It wasnt driving horribly but wasnt driving great. After getting it back from them, it feels like a new car (even if it doesnt look like one.) The Auto Clinic guys couldnt have been nicer and more professional. Ill definitely come back again.

Em
Review №44

I had an issue with my 2010 BMW 328i and I was not sure where to go. I found Auto Clinic International online and decided to give them a shot. I was entirely impressed with the entire process from their professionalism in diagnosing my car to fixing the problem(s). During the time my car was being worked on, I received text updates (pictures included!) of the progress and the issues that were found along with an explanation of what would be done to fix the issues. The employees are honest and are very reasonable price wise for what youd expect with foreign cars. Everyone that I spoke to from the receptionist to the owner were exceptional. I am so grateful to have a local shop that I can now depend on for future needs. I highly recommend to anyone looking for a great local repair shop for foreign cars.

Ch
Review №45

Excellent custom experience. Above and beyond my expectations. Employees here are very knowledgeable and explain all details of your vehicle service. My car will only be taken here from now on. Not even at the BMW dealer I felt this way.

De
Review №46

I would like to speak to Nick McKerrow directly. I am hoping this will not be deleted and when the shop re-opens after the pandemic, I am hoping I can speak with the owner. I was told to pick up my vehicle that was not repaired as the shop could not be responsible for keeping it while shut down due to the pandemic.

Ir
Review №47

Wonderful shop that was able to help our daughter out with her bmw as she was traveling to Delaware. They fixed her car and helped us arrange transport for the car back to Ohio. The communication was top notch and we appreciate all they did.

Ch
Review №48

I picked up a 2008 Mini Cooper to save on gas going up and down the road. The car has needed a bit of TLC. The guys at Auto Clinic International are amazing.The do top notch work, and charge fair prices. I was so impressed with the work and cost that I recommended a friend bring her Mini all the way up from DC to have some work done.

Wi
Review №49

ACI repaired my 2003 Mini Cooper. It needed an engine top end refurbishing due to compression loss in the #2 cylinder. They replaced the exhaust valves, replaced the bushings, the timing chain, the cam shaft, and the rocker assembly. It runs smoothly and quietly now. I would recommend them for your Mini work.

Mo
Review №50

I recently needed to have my AC compressor replaced. My car was at another shop and they quoted me $1,400 for parts and labor. I asked them if I could bring my own part to cut down some of the cost, but the shop refused. So looked around and came across Auto Clinic International. They had very good reviews so I called them. I spoke directly to the owner, Nick, who was very professional and polite. He also allowed me to bring my own part and quoted me literally half for labor as well. I had my car towed from the other shop to Auto Clinic. Nick got my car in and out as promised and did mot charge me a penny more than what he had quoted. The car had not issues after the repair. Also, what i really liked is that Nick did not try to sell me a bunch of other stuff! I truly appreciate an honest repair shop. I will definitely take my car to Auto Clinic for all future repairs and maintenance. I have also recommended Auto Clinic to all my family members in the are.

Ji
Review №51

Great communication, very thorough diagnostic explanations. Courteous and present to deal with.

Ro
Review №52

I have been in Maryland for 3 years now and have been going here ever since. The quality of the work, customer service, employees, waiting area, etc, is beyond magnificent. The pricing is also great. I would recommend this place to anyone but especially to those who have high end cars that deserves professionals that take there job very seriously as if it were their own cars.Dont hesitate when seeing where you want to go, just come here and let your minds be blown from the time you step in the door until the time you leave smiling with happiness and relief.

Ed
Review №53

ACI responded to my maintenance needs immediately, assessed the problems with the vehicle and went beyond my expectations. Definitely recommend ACI to you - looking for the right local maintenance shop for European cars.

Kr
Review №54

We had an amazing experience with Auto Clinic today! Customer service is A++. We dropped in and they added oil to our BMW (usually have to do this at their dealership. We were out the door in 10 minutes. Super friendly, very fast, and professional. Thank you for an excellent experience!

Da
Review №55

These folks are thorough, outstanding Craftsmen and exceeded what I feel are my pretty high standards. Working with Nick and Heather represented customer service at its best. I highly recommend ACI.

Er
Review №56

Great people who know what they are doing and are honest. Prices may not be the lowest, but the level of service and recordkeeping is great. Peace of mind is part of the service.

Da
Review №57

ACI is a great shop. They recently moved, and the new shop is clean and inviting, which would allow for a wait if you had something minor. However, ACI also is great because they have a fleet of loaner cars so if you have to leave your car longer than a day, that is no problem either. I have to say, it takes the stress away knowing I will still have a car to get to work if need be.Most importantly, the staff is knowledgeable and kind. I never feel like I am getting ripped off. They always explain everything they are going to do, and provide options. They also have a number of programs for payment options and programs for warranties. For someone who loves their car and just wants to keep it running, this is your place. Especially for high-end, European cars, I wouldnt go anywhere else. The dealer would probably charge you double or at least 50% more.

As
Review №58

Very great customer service, the inspection was thorough with pictures. The staff was very friendly and helpful, I will definitely be coming back for all future repairs and services. Edgar is very honest and helpful. Will be taking my vehicles to him for all services.

ka
Review №59

I brought my Mercedes C320 in for ongoing ignition issues that my regular mechanic (repeatedly) failed to accurately diagnose and repair. Not only was the true culprit finally identified, but I also received an in-depth diagnostic report in which there was uncommon transparency regarding the cost of parts and service, and frank advice regarding which repairs were imperative and which could wait for a bit. Trista in particular is awesome; incredibly helpful and even maintained communication with me over the holiday weekend. Thanks!

Sh
Review №60

Auto Clinic International is the best place to take your car to get repaired. They are trustworthy, knowledgeable, efficient and friendly too. I have always been treated with respect and they really care about their customers. They go beyond my expectations every time I take my car in. I made the perfect decision when I chose to go to Auto Clinic International.

Ri
Review №61

New to the area, read the reviews and took my vehicle here for oil change, lumbar deflate issue and inspection. Inspection failed for laundry list of reasons, $6k in repairs to pass. They looked at the lumbar, couldn’t find the problem and requested $200 for first level diagnosis.Took it to another shop for second opinion. Only one of the items on the laundry list required repair. Fixed it for less than half the price quoted at ACI and passed inspection with $350 bill.Did a independent google search on the lumbar issue, first thread said to check the fuse. Fuse was blown, bought a new one for 48 cents and replaced myself. Took me 15 mins of research/labor and 48 cents in parts to diagnose and fix the problem. They wanted $200 to take a deeper dive...Nice sitting area, but I’d rather stand around a greasy shop smelling like oil that I trust not to rip me off.Rich

He
Review №62

The customer service is exceptional! The communication about your vehicle is on point! Highly recommend ACI for any service needed!

Yc
Review №63

Got a set of new tires and a new battery there... great service and prices. I live in Rockville, Maryland, but it is the only place I take my car for repairs and oil change.

Vl
Review №64

Reliable service. Great staff. No gimmicks. They keep my Prius run like Swiss watch.

Pa
Review №65

Auto Clinic International in Frederick MD is The place to have your BMW or Mini serviced. Nick is very knowledgeable about both and helped me numerous occasions. Oil changes, brake jobs, even tires! I wouldnt take my 335i anywhere else. Thanks guys!

Ni
Review №66

They are great. They got me in same day to put 2 new tires on my wifes van. They knew I had a time constraint so they put 2 people on the job and got me in and out in 40 minutes. Great customer service.

An
Review №67

Yes, I agree with all existing posted comments. My 16 years old bmw 323Ci needed several significant repairs. Every time car was Nicks hands I got a top quality service. I gained something very precious in the automotive business: a true trust in their honesty. I recommend this place wholeheartedly. Full Five Stars!!!

Cl
Review №68

These guys blew me away. In my 30 years of life, Ive never experienced a garage as accommodating, friendly, or professional as ACI; it is an entirely different level of service. And if youre reading these reviews and telling yourself, Well, that kind of place must come at a premium, their labor rates are on par with any reputable garage in the area.They actually saved me a boat load of money by standing by their work. After they were done servicing my vehicle, I started it up and the check engine light came back on. Without hesitation, ACI let me keep one of their loaner vehicles, and they held on to my car for another couple days to further diagnose and fix the issue. It ended up equaling about $1000 more in parts and labor, at no charge to me. Mind, blown.I can honestly say it was a pleasure doing business with them.

Ga
Review №69

Excellent communication always. Nice use of technology such as texting and emailing estimates. Fast and courteous never yet had to keep my car overnight. Dog friendly as well since I have had to wait a few minutes a couple of times at checkout they allowed me to bring the dogs in to wait in their clean safe waiting area. I will remain a loyal consumer of their services.

lp
Review №70

Edgar and his crew in AC are top notch, highly dedicated and always there to provide you with the best service. They stay focus and keep you inform of your service and will answer any questions you may have. Awesome service!

Ta
Review №71

Quality. Quality. Quality. If you have a European car that needs some love, this is the place for you. Dont walk in expecting to save, they are going to use OEM or equivalent parts for your vehicle, as they should. Theyve earned my business for life, transparent work and the most detailed vehicle inspections Ive ever seen. A+ to the whole staff.

Su
Review №72

Always a pleasure to bring my BMW to ACI for an oil change and for other service needs. Staff is very friendly, knowledgeable and takes the time to explain services that your car may need.

Ci
Review №73

I have been a customer of ACI for more than 3 years and have brought both of my cars there for service. The ACI staff are friendly, efficient, and skilled. I trust them completely to determine whats broken or needs servicing and then to fix it after getting my approval.I am an older female, and I have always been treated with respect. The customer area is also very clean and comfortable. I was even provided a loaner during my last service.I highly recommend this company!

Ka
Review №74

Super knowledgeable and the gals at the front desk took time to explain everything. They truly helped us meet our objectives with our ‘97 540i BMW not just sell us services. Best experience all the way around.

Ro
Review №75

Been using Nick and his team at ACI for almost 2 years. They get my car for everything outside of an oil change. And if my personal schedule was more flexible, they would get it for that as well. Love getting the email with the DocuSign to authorize work once theyve done the diagnostics, and not many small shops will give you a loaner car or pay for your round trip uber when they have your car in the shop.

Ki
Review №76

Always take my high mileage diesel Benz here. My favorite part about taking my car here is knowing that the mechanics understand what they’re working with. I love how they send any estimates via email before they perform the repair and require an electronic sign off. Keep up the great work Trista, Nick and Edgar.

Mi
Review №77

I had Nick look at my vehicle based on another shops poor work, not only did he provide excellent feed back he went over and beyond with giving me advice and helping me with pictures and recommendations on how to proceed. I would recommend him to all of my friends and family and take my vehicles to him. He has restored my faith in the fact that there are still honest mechanics THANKS NICK!!!

Sh
Review №78

Nick and his team are world class. They keep my cars running like new. Ive never had my car serviced by a more professional organization. My 2003 Grand Cherokee runs like new thanks to the service that this team delivers.

Ji
Review №79

I have been a customer of ACI for more than four years. The staff members are friendly and efficient. I trust Nick’s advice and have been very satisfied with my repairs.

Fr
Review №80

Professional staff willing to answer and go over any details. Inspection report provided was a very informative and gave me a good understanding of my vehicles current condition.

Wi
Review №81

BEST AUTO REPAIR SHOP IN FREDERICK!!!!!!I have been a loyal ACI customer for over 5 years and highly recommend them to family members, friends and co-workers . ACI Staff and skilled mechanics are always courtesy, professional and most importantly very honest to customers concerning vehicle repairs. They always provide a detailed cost analysis of all maintenance performed on your vehicle and the repair cost are very competitive as compared to similar repair shops in Frederick. As a added bonus, they provide free loaner vehicles to customers while your vehicle is being repaired. Simply, the best place to service your vehicles in Frederick and the only place I trust for vehicle repairs.William and Daphne Gee

De
Review №82

First experience was impressive; second visit was a disappointment as they refused to work with the third party warranty company I use for my Mercedes. I ended up at In-Motion Motors in Leesburg and my goodness are they good. I would have preferred a mechanic located at the end of my street instead of 20 miles away, but who wants to beg a shop to deliver good customer service?

Lo
Review №83

I always receive great customer service from ACI. I’m very pleased with the staff and the work that was done on my 2013 Chrysler 200.

Da
Review №84

Highly recommend ACI service! Fast, Friendly and helpful! I will be coming back!

Br
Review №85

I always receive knowledgeable, courteous and reasonably priced service at the Auto Clinic. They will take the time to explain any potential problems and options without hard-sell tactics. A mechanic shop you can trust.

da
Review №86

Auto clinic once again does not disappoint! Great service I have a foreign car as well as American made, They have never failed me and reasonable prices. Wont take my cars to anyone else.

Ri
Review №87

Best place to have your Luxury European cars work on !They communicate with you every step of the way, making sure that you are comfortable with any repair or procedure they do. They send me email, text, pictures, videos even a Docusign, once I agree with all the repairs necessary to take care of my vehicle I just sign from my phone or PC. Excellent service all around.

Ch
Review №88

ACI is simply the BEST auto repair shop in Frederick! The mechanics and service staff provide top-notch customer service from diagnosing and fixing your car at a great price to offering free loaner cars. I would not take my Mercedes anywhere else.

De
Review №89

So glad I found these guys! The are outstanding! Great service from the office to the floor! I’m very impressed and will definitely continue to allow the to service my vehicles.

Ad
Review №90

Let me first start by saying that although I am a frequent user of online reviews, I have been negligent over the years in not contributing to the collective mindset of the general public. That stops here. I feel compelled to leave a review for the Auto Clinic International (ACI) because they truly stand out. I have owned vehicles literally all over the world, a result of my chosen profession. Of course Ive owned plenty of vehicles in the US as well, across a variety of states including Texas, Missouri, Kansas, Washington State, Georgia, and now Maryland. ACI has been by far in a class of their own with regards to how well they have taken care of my car these past five years, and how well they have taken care of me as a customer. On numerous occasions I have swung by due to some trouble light or other small issue and not once did they ask me to come back. Whatever they are doing, someone stops and comes out to see what the issue is. On almost every occasion they have fixed the problem on the spot and sent me on my way until my next regularly scheduled service. And speaking of service, as a huge proponent for technology, I am overly impressed with the systems they have put in place to communicate with the customer and that includes the highly detailed report (with photos) that I received as a result of my most recent service. Simply outstanding. So there you have it, in a 5-star rating scheme I give them 6 stars without question. And now I can also say that I have offered my contribution to the online collective of consumers informing consumers! COL Dan

Ke
Review №91

I couldnt be happier with the service I have received at Auto Clinic International, my family has been here multiple times with our vehicles & we are always pleased! They show concern in any problems my vehicle may be having & are very quick with repairs.

Ch
Review №92

Nick and his team at Auto Clinic International are phenomenal. I’ve taken all of my Mini’s and Audi’s here and would wholeheartedly recommend them to any German car owner. Their work is top notch. The staff are supremely knowledgeable. Their work is excellent. They have always been honest, straightforward, reasonable and happy to help, especially with some of my more performance oriented cars and mods. Do not hesitate to bring your BMW, MINI, Mercedes, VW or Audi here.

Cy
Review №93

ACI has always been able to give me the best prices and quick service...thanks so much for the great customer service....

G
Review №94

Nick does a phenomenal job diagnosing your repair needs when others cant. Hes quick, good and delivers as promised at very fair pricing. More importantly, hes honest and available for questions. You cant ask for much more.

Jo
Review №95

Made my first visit to ACI today and was pleasantly surprised by my experience. I had an appointment at 9am and arrived a little early. I was greeted by BJ the Service Manager who had my car in the shop in a matter of just a few minutes. Her greeting was warm and friendly and made me feel comfortable immediately. The service desk and waiting area was clean and inviting. Clean couch and chairs along with TV and refreshments. My service mechanic was Thomas who was also friendly and made me feel welcome. He quickly got to work on my car and performed a very through 50 point inspection. He fixed my initial issue, the AC system and provided a very detailed list of things that need attention. The report provided me at the conclusion was very comprehensive and easy to digest. Details of each systems status and pictures of any issues were included in the report. The report was also sent to me via email for future reference. I truly felt great about the experience, the staff, competence and value during my visit. I would highly recommend. John

Ga
Review №96

In this time of our uncertainty I have recently had my vehicle worked on by ACI. I was very pleased with all aspects of service from the initial phone call to make an appointment and the info as to how to interact with personal as well as all the service the Techs accomplished. Even though these times are trying, I found all of ACI operations professional and efficient even with the restrictions we endure at this time. Thank you ACI!

Jo
Review №97

I got my car fixed here not to long ago for a trip and I had a great experience. Professionalism at its best!

Ch
Review №98

Excellent service. Thorough analysis of my car with a list of items that needs immediate attention and items that can wait.

Te
Review №99

Very fair pricing. They love my car as much as I do. Very hard to get a good mechanic these days...I have found the Best.

Ro
Review №100

Excellent and quick service. Very friendly, informative, but NOT pushy staff.

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