I normally go to Felicia’s to get my hair done. She normally does a good job but after today ……I showed the style I wanted she did not do it as the picture I told her I did not like it and if she can take it out instead she takes off my apron with an attitude. I wait awhile and ask her again she tells me I can take it out myself. Because I believe in doing what is right I called and spoke to her she then tells me she showed me the first braid and I should have said something then smh now we all know we put our trust in the stylist if they say they can do the style we showed them then that is what we want and if they can not they tell us and suggest a style that did not happen to make it short I paid but I do not suggest this salon to anyone. I was shocked how I was treated. Because I believe in doing the right thing that is why I called and went back to pay.

Beware of this place they do overcharge their customers. They advertise one price and charge another. My braids started at 180 and they washed my hair for 25. But I ended up paying 265. They said for the size and length it cost extra. But my mom and sister have been there before and have gotten the same size and length and wasn’t charged extra. So I am not sure why there prices changed for me. I won’t be recommending this place to anyone because of that. I gave them 2 stars because they did do a decent job on the braids and they were fast but once again I don’t like being blindsided with price increases that don’t make sense and false advertising.

I love Felicia super amazing good braiding hair selection I do my own hair but from what I see when I go to the back to bug her they do excellent hair

First time going and Felicia was amazing. She took the time to explain the styles to me and answer my questions. I love my hair

One of the best hair places in Virginia and the prices are amazing!!! I’m sad I moved to another state because I just can’t find another hair salon like felicia’s they’re truly a blessing and each and every employee is so caring and talented at what they do.

I have been going here to get my hair braided for years... The ladies are very professional and they do an excellent job on my hair!! I get so many compliments...

Don’t waste your time going here . I’ve come here multiple times and each time they change the price solely based on what they want to charge you for the day. They gossip about you in their country language, which is insanely unprofessional and they take all day to finish your hair. Their work is good, it’s just not worth their unprofessionalism and now their up charged prices. Edit Below:Edit Let me add that the reply below is a lie because they never charged extra for length (now all of a sudden they do) and there’s an app on iPhone called translate, and there’s multiple times where I’ve translated what they were saying in English and they GOSSIP like I said about hair length, and what you want and don’t want in your hair. Stop lying to the public, Felicias hair braiding

Awesome Ladies! Thank you for the quick appointment! I am very pleased with my micros! The best and fastest I have had in some time! Thank you! God Bless

Felicia and her staff did amazing! Did the style I wanted perfectly with no complaints! Definitely going back to this shop in the near future. 10/10 would recommend

Came here to get my hair braided when I left the braids were so tight I couldn’t sleep I was In such excruciating pain. Tried calling to see if they can at least make them shorter but she said there’s nothing they can do while there was worker in the back laughing please DO NO COME HERE hair braiding is not safe.

Updated Review: I got a sew in done March 18th by Felicia and coworkers. It’s been over a month as I’m writing this review April 13th. The hair is still in place and I have not had any fallout from my hair (Which I bought the extensions from Amazon) Estimated total for the service was $120. The price point was not changed or altered. I will say that the customer service has changed a bit since three years ago since writing my initial review. I did go back to get some Styling Gel a few weeks ago and the owner was attentive to me and admired my hair. I will definitely be coming back here! Be sure to make your appointments early in the morning as they say that you can come anytime and then it’s crowded. So be aware of that.Review from three years ago: We went to shop for hair care products TWICE. Both times Felicia and her staff didnt help us find the products. Staff seemed lazy. We waited for 10 mins for someone to help us. Someone was sitting in back doing nothing. When out of a product. We are told that they will have it in. But we never get a call back.

Felicia’s hair and beauty, It’d have to be %100 top in the area. They have amazing customer service and the young girl at the counter has an exceptional attitude towards customers. They have fair prices and a good amount of colors to pick from. I had gotten my hair braided (box braids) and they turned out great. Felicia is such a joy to be around, and is always smiling. Will definitely come back, A+ from me!

This is the best place to get your hair and hair done..great prices, professional, fast, very neat with technic... Atmosphere so calm clean.. Felicia and Olivia.. were amazing Olivia hooked my husband retwist up ... I was able to get a same day appt.. in and out.. you will not regret it here. So grateful for this place ❤️.. will be back......in 2 months..

Everyone is wonderful. Felicia always make sure youre happy and love your hair before you leave.

Last week my nine years old granddaughter wanted lemonade braids with blue extension. Felicia Beauty Supply shop did not have blue synthetic hair available so the stylist suggested a deep purple color instead. My granddaughter (and I as well) are very pleased with the results. Ive always receive excellent service and will support this local establishment in the future.

I went in today for my first time natural hair treatment, flat ironing and trimming and Mrs. Immen was the best. So much work to do on my hair but she did it with so much love and patience and even advised me how to take care of my hair since is all natural. Everyone else was so welcoming too. Highly recommend this place especially Mrs. Immen. 😍😍! Love love my hair

Wonderful place !! Everyone/business have days where they’re not great everyday. Honestly there are different aspects that go into that day. Wherever it’s technical difficulties, employee personal problems, or just a slow day. People often forget that nobody is perfect. But overall they have amazing prices, and fabulous customer service. They strive to make every customer they encounter happy. I would recommend here anyday!

I also had high hopes when I came to this place but as testified with past reviews, this hair shop truly is horrible. They have awful customer service and on top of that they are frauds. I came into get my hair done and I was told initially that it was $50 on the phone. When I arrived the owner and associate saw my hair and began to work on it. Once everything was complete they then charged me $80 instead. They claimed that because my hair was tougher than they expected that it would cost more, even though $50 is what was agreed to earlier. My question is this, why did you wait until after my hair was complete to tell me that it was going to cost more when you examined my hair before we started? Do not take your business here these people are frauds. Take your business to establishments who will be honest in dealing with you.

I had high hopes for this shop. The first time I went the customer service was horrible..no one welcomed you, no one asked if you needed assistance, and I asked if they carried head wraps and the associate acted if I spoke another language. The second time which was about two weeks ago, the same thing. It was dark, the associates didnt speak to you and it was generally unwelcoming. It seemed as if the girl at the front counter was enjoying her conversation with her friend and wasnt interested in helping me. There isnt a lot of variety regarding hair, and it was disorganized. I wasnt impressed by the prices either.

Excellent as always.

Awesome service..braids are perfect..edges always in tact ...clean and friendly as well

Wonderful. Oliver was helpful in suggesting the kind of hair and that would work and those that wouldnt work on me.She also gave me options for future braiding, protective styles. I am sure looking forward to going back before I leave town for braiding.

I have been there couple of times brought my cousin and although the staff is very friendly the prices are not. My hair did not last. I loved Felicia when she was at the woodbridge shop so if I don’t get her to do my hair I would rather go elsewhere for the price

This place is GREAT!!! Felicia and her staff are quick and affordable!! Her husband fed my 2 year old daughter who was acting like a crazy toddler! This place is the braiding shop to go!

This is a great shop. They have great service and do excellent work. I would recommend this to anyone that has a child or for an adult.

I am all for supporting small local businesses but this beauty supply store is horrendous. Customer service was disgusting and so unprofessional. I went with my friend and once we got inside we asked the workers for help and were ignored. We got the items we needed then were told we had to wait because no one knew how to work the cash register but the owner. Then they asked if we were paying in cash and stated they preferred cash so we need to pay in cash. Once the owner came she asked if we wanted anything else and insisted that we used cash although cards were accepted. She then asked if we had a smaller bill than a $20 or if we had the change because she didn’t want to dig for change. When I asked her for a receipt I was told she couldn’t provide one unless I had used my card. This place is complete garbage and needs to be shut down.

The store: I enjoyed my time making a purchase in the store. I was received very welcomed and was helped thoroughly with my purchase. There were three ladies in there and they were beyond helpful and nice.The braiding: I had originally made my appt with someone else in MD. I didnt want to travel that far but I will if it means my hair lasts longer than an hr. I noticed they had a braiding salon in the back and decided to give them a try and save on gas since I reside in this area. I went the next morning. I wish I had wasted my gas instead. I got a simple style, two feed in braids, one on each side. My hair is literally frizzing up (I moisturized). My part isnt even straight and I brought my rat tail comb. In fact I brought in a Rubbermaid bin with all my supplies. I paid $30 for a style that I was hoping would last at least three days, not an hr. There was another lady in there getting box braids and her braids were looking ABSOLUTELY AMAZING! I feel like I was rushed bc I wanted a cute simple style. It was like she braided just to braid.Im not sure if Ill come here again to get braids. Fredericksburg is not the market area for braids. The few shops that are here charge ridiculous prices, you might as well go to the salon or closer in the city. The next set of braids, Im youtubing. It cant be any worse than this.Sincerely,Really bummed about my hair.

The woman are very professional, great business and store . Very clean and organized beauty salon . Felicia and staff give 100% care into her customers .

I went in Friday wasnt received well by the staff at all. I was called a white girl and the staff was NOT willing to help me. Dont think you will last long. Just want to thank you for making me feel unwelcomed. Shame on you!

I went here on July 18 its just August 7th not even a month and I have lost 40 braids I counted them as they were coming out I paid $190.00 for these braid. Im very dissatisfied with their work and will not be returning it was my first and last visit. I will just have to drive back to stafford or some where else to at least get my money worth this makes no sense. Never Again!!!!!

Hey ladies. If you are looking for fantastic hairs style, Felicia beauty supply is the best location.

Got my hair done today i asked for medium Senegalese twists, first i was told that my hair was too long, then they said that my hair wouldnt hold with medium twists. But i had stated that i wanted mediums so when she started the back i had assumed thats what she was doing. When i realize that the twist were small i had said i wanted them medium to the second braider. The first braider says im making them small. So her boss told her to make them bigger. When they were done and i stood up the first thing i realized was that my hair was very light. All of my scalp is showing the twist all look the same size (small). I have never gotten small twists and had this problem. Very disappointed.

They do excellent job and very friendly and professional.

No real customer service. I got crochet style and the hair has started to come out.

Prices are extremely overpriced. No one is ever at the cashier .

These ladies do excellent work

EXCELLENT AS ALWAYS !

Not Professional at all.