WOW! Bailey was amazing! So knowledgeable. So patient. I had really old devices and it took her a long time to process the transfer to my new devices. She was great at helping me decide which devices would work best for ME. She is available in the future if need be. She has been there a while and I believe will remain. Verizon would be foolish to let her go! Thank you Bailey.

Bailey was very helpful and very friendly. She was Is patient with us while we made decisions and gave us helpful information to help us decide.

The store in Fredericksburg Texas was very clean nice the staff was very knowledgeable especially the representative I was dealing with her name is Bailey she did an incredible job and explaining the functions of my new cell phone upgrade she went above and beyond my expectations on the knowledge she possessed of the device she was a demonstrating. I would recommend going to the store and see the friendly people there at the Fredericksburg Texas Verizon Retail store.

Had the best experience ever in a phone store here. While I was there for a while (had to transfer lots of data to my new phone), Bailey could not have been more helpful or patient throughout the process. She was very knowledgeable about all the technologies, phones and features and just darn nice. I transferred from AT&T (who I had been with since the beginning of cellular time), and am so glad I did. Im saving money on my monthly plan and getting more hot spot capabilities. Highly recommend this store!

I went in to the store today to switch back to Verizon today and I was immediately greeted by Ms Bailey, who helped me pick a nice flip phone and good plan, and I was even able to keep my same number. She was very knowledgeable and I was impressed by how quick and painless the whole process was. I feel better knowing that I have somewhere to go if I ever need help with my devices in the future, as I am older and technologically challenged. Five stars!

I upgraded my iPhone recently at your store. The service provided by both Nicky and Tanner was excellent! Professional, friendly and knowledgeable! Thanks!

Tanner was very patient and easily helped my father replace his phone.

Bailey was so helpful when we came into the Verizon store to get a new phone for my husband. She didn’t hurry us, she explained everything so well. She gave us her card and told us to call if we had any questions or problems. It was a very pleasant experience.

Went into the store today to pay my bill. The store was clean and the young lady took care to wipe the table down before assisting me. It makes me feel safe to know that some stores are actually taking the COVID seriously. Awesome service!

Whenever I have an issue with my phone or iPad, the people at the Verizon store are so helpful. Not only did miss Bailey fix the issue I had where I could receive calls, she walked me through fixing the issue myself should this happen in the future and taught me how to use the Verizon app. Awesome service!

***Update****Virgil is incredible. Truly a gem of a human being. Virgil solved our issue to the best of his ability. I feel like were leaving this store with a new friend!He was so patient. So generous. A very genuine, and kind soul who listened to us. He understood our issue and worked with us to problem solve the issue.I am happy. My day was turned from a sh*tty one (separate issues) to a very good one all because of the experience Virgil gave us. I cannot recommend this business enough. A mistake was made, but they worked to fix it.Thank you so much. Truly, give this guy a raise! Promote him to General Manager! 5 gold stars is simply not enough.Thank you, thank you, thank you!!!!-----Disappointing experience.Ill explain the good parts and why this isnt a 1 star. Bailey was helpful and polite as were any of the reps we came into contact with.They were wearing masks (thank you!).The not so good part, we have waited for months after researching deals and which phones we wanted to upgrade our phones to. We talked to Andy on Black Friday and figured out the best deals and were happy to wait a while for the new phones to be ordered and shipped in.We called a few times to check on the status of the order, and they were prompt with calling us as soon as they were in and we happily came to the store today to pick them up. However, the details we discussed with Andy were not the same as what Bailey was seeing. Apparently, the phones we have to trade in for the deal are not in a high enough tier. The deal wont work out the way we were sure it would when we spoke to Andy. This is a ~ $600 savings deal no longer on the table. One we waited months for.Andy apparently is new and therefore I suppose is very inexperienced, so according to Bailey if they were to give us this deal he would have to pay for it (basically theyre guilt tripping us for their mistake-not a good sign). We are hoping that by going back tomorrow to speak to the area manager Virgil we can come to a happy resolution. We certainly do not want anyone to lose their job or lose a paycheck especially around the holidays but were not appreciative of the massive screwup. Again, we waited months for this and now any good deals are no longer available.Will update this review and will happily give a higher rating if after tomorrow Virgil is able to solve the issue.

Extremely pushy and just trying to sell a phone

Bailey Loomis at the Fredericksburg Verizon store is solid. She babysat me through a huge mix up with corporate Verizon. She was understanding and professional through out the several month ordeal. Everything got resolved. If you need help ask for her.

I had a great experience working with Bailey. She was very professional and helpful. She gave me all the information I needed to find the best plan and phone for me.

I had been having issues with my phone not working after I dropped it in the hot tub. Bailey was able to help me get a new phone that for my needs, she was very friendly and knowledgeable and a really great help! Great atmosphere in this store and I would highly recommend this location.

Reps were knowledgable, helped me learn about my plan and get get a new phone. Last time I bought a phone had trouble getting my photos onto the new one, but they took care of it for me.

Came in today to get a new phone and Virgil was very friendly and helped me with my purchase and he made the experience go great for me. The other sale guys who were also in there were very friendly and made my experience in the store great. I will for sure do business again at this store!

Friendly staff and always a warm heartfelt welcome here

I had an amazing experience today at the Cellular sales. I was switching from metro, and Bailey was very knowledgeable and able to help me find the right phone for me that suits my needs. I am very excited to start my new service with Verizon and would definitely recommend this location.

I just bought an iPhone from Bailey Loomis in Fredericksburg. She was so nice to work with. She explained everything so well. I am so glad I worked with her.

Friendly knowledgeable service

The whole group was incredibly helpful and quick! Bailey got me in and out with no issues! Everything was organized and the store was extremely clean! I would highly recommend coming and seeing this group for any of your phone needs!

The service with Bailey was outstanding and I got the phone I wanted and the plan that worked for me. I upgraded my phone to the IPhone XS. It works great for what I do day by day. I had an old plan and when she presented the new plan, it ended up being cheaper and had much more benefits in the end.

Virgil couldnt have been more knowledgeable to work with. He is an outstanding employee

I walked into the Fredericksburg store because I was having issues with my phone and I usually have issues because nobody can explain anything to me but today I met Nicky McCracken and he was the most helpful gentleman Ive talked to and helped get all my questions answered, had a great experience today.

Bailey is amazing! She is very informative and helpful. Thanks Verizon 👍

Bailey was very helpful and polite. Was able to quickly set up my new phone and transfer all of my data. The store was clean and the rest of the staff was very friendly as well. Would definitely recommend this location

I got great service from Eddie, Kolton, and Nicky when my phone crashed.They all helped me recover photos, contacts, and other important dates.They spent the time required to get me back operating.I highly recommend this Fredericksburg store and staff.

Bailey is the most amazing rep I have ever dealt with. We were with At&t but the service and signal where horrible when we live. If you ever need some help with a phone or changing service this is the place to go!!!! Thank yall so much! Ill be back to look at the Galaxy note book for my business!!

Bailey was extremely helpful and knowledgeable about the products available! She was easy to talk with and listened to my needs. I will keep coming back to this location, and will recommend it to others.

Bryan was a great help today as I was shopping for a new phone. He explained every thing in great detail an answered every question we had. It was a great experience!

Amber and John are wonderful people to interact with and extremely helpful. They take their time to make sure youre completely comfortable and satisfied and do so with a great attitude!

Star and Diego were extremely helpful, professional & courteous, even though Star was not able to complete the sale due to her not being as knowledgeable with the online sale to store, she was professional & truthful, apologized & put the phones on reserve, got Diego familiarized with our history & details of the sale, which allowed Diego to be able to reach out to his supervisor & find the details to complete the sale to store the next day. I do appreciate & was pleased with the overall performance of this team. Would use this store again if needed. Thank - you. PS, also appreciated Star answering the phone each time I called using my first name, gave me the feeling she cared about me as a customer

Today I purchased my new phone from the cellular sales store here in Roseburg Texas and I have to tell you the experience was outstanding great conversation friendly people friendly reps overall amazing experience I was able to not only get the content transferred from my old device over to my new phone however I was also able to set my phone up like for like the way that I had everything orientated on my last phone. I worked with Virgil he was able to get a specific song for me from another store and help me meet the criteria and needs I gave to to purchasing my new device.

Tanner DeberryGreat service sales Man help me with my new phone purchase, help me set up a new pass word I forgot my i Cloud pass word but Kindly help me Get a new one. Grateful for his help

I absolutely loved Bryan he did a great job of helping me and my husband. I had no idea what I was doing before we got help Bryan! He did a great job!

Was awesome nick was very helpful an would go back to him for help 👍 thanks nick 👍

Had a great experience at this store. Bailey Loomis made the experience the best possible - she was very knowledgeable, professional and helpful. I will definitely be returning to this location in the future.

The Gentlemen today helped my wife and I, they were very professional and knowledgeable. I changed my plans and now Im saving 35$ a month for being a veteran. Best memorial gift ever! I recommend this place to anyone looking for patient Verizon employees, they work here!

I came into the store and Bryan did a great job of helping me and my wife set up our new phones. 10 out of 10 service. He was great!!!

John was great! He upgraded my phone and helped me with iPad and helped my father with his account and bill. I was in and out quickly!

The staff here is always patient and they never rush. That is important for us non phone savvy customers. Today i went in and was helped by Diego, we were able to clarify some different settings on our new device.

Jay was my sales rep, and he was a consummate professional. I needed a wireless hotspot right when this pandemic thing started getting bad. The store was spotless, staff were awesome, and my needs were met. I was already a Verizon customer, but you can bet Ill be back.

Quick and proficient customer service. Got me the phone I wanted and all set up in a timely manner. Will be back for future needs.

Krystal is a Queen among Men! I live in Houston and had to call my grandparents in Kingsland to get a location that was open so I could get a hold of someone. Quarantine down here in Houston and even customer service lines were shut down, but grandmother gave me a number for a Verizon store that was open in Fredericksburg, TX. Krystal is the official savior that I needed. This rep not only helped me get a hold of somebody for replacing my phone, but also navigated me through as quickly as I could. Thanks to Krystal, I am now getting a replacement phone on Monday and she said if I have anymore problems, to call and ask for her. You cannot make this up, this is customer service to the tenth degree, especially, during a time when it is hard to find. Thank you Krystal from the bottom of our hearts.Love,Ashley and Megan

John helped me when I needed a phone and my iPad set up. I’m on the road and he got me in quick and easy. Thanks guys!

Justin and his sidekick Chris (during my particular visit at this location), were a ton of help. If you need discounts, they got you, and will help find everything youre qualified for. Theyll walk you through the whole process and will be happy to answer every question. Both guys are very knowledgeable about their jobs and if Im ever near the area and need help with mine or my wifes phones, theyre who Im asking for. Five stars guys!

It was good to see Diego again he helped me with my bill and questions I had I will see him next week for a new tempered glass the gentleman here are always great

Bailey ws very knowledgeable and helpful. Whenever i have an issue with my phone the staff at this location are always albe to help me resolve it. I would definitely recommend this store to anyone looking for help with their phone.

Baliey was very pactient and took time to assist in explaining my new phone. Outstanding customer service.

John was incredible. Being in the service industry myself, first rate

Bryan was great. He did a Great job of taking care if everythings I needed done. I came in looking for some photos in my phone and he was abke to find them!!

I stepped into the store looking to upgrade my iPhone 7. I was invited in by JaRayiah and Virgil. They took the time out to explain the differences in my options to upgrade. I ended up taking a brand new iPhone 11. JaRayiah was able to transfer over all of my data to the new phone. I am pleased with the service I was given today and will be in contact with JaRayiah and Virgil for any other of my wireless needs.

Stopped by Verizon today to upgrade our phones and check out new plans. Michael gave us above and beyond excellent customer service. He had our best interest in mind when going over our options. He was also extremely patient with us during the process. I highly recommend stopping by for your phone service needs!

I went into the store to get a new phone. The representative help me get into a newer version of my phone. The store was clean and organized. I enjoyed going to the store. I would recommend.

John helped me out with my bill and my phone issues. He was courteous and helpful! Absolutely fabulous!!

I came into the store to inquire about a new phone. I really liked the pixel phone because it was small and cool. The store was clean and organized. I would recommend.

I came into the store because I needed to get a new phone. The representative help me get into a new iPhone. She gave me a detailed description of my receipt. The store was clean. I would recommend.

Unbelievably fantastic.I have never had such great in my 56 years of life.My name is Ruth Thurman and Alex Ortega is a jewel.I Will keep with Verizon if you can some how clone all employees to model him.I live close to the Verizon store in Fredericksburg, Texas and l have never had service like this from any other person.Please give Alex a raise or a free vacation.I will back you up and talk to your supervisor at any time.I mean this he was wonderful.Ruth

John took care of our upgrade. And mare it easy. I will return!

Bailey was awesome. She listened to my issues and was very helpful getting me set up with a new phone.

John helped me out and got my Air Pods. Excellent service all around

Today I worked with Virgil boykin he was my wireless expert he was able to help me change out my defective device when it all of a sudden died on me not only was he able to help me return my lost photos contacts and messages but he was also able to help set up the Bluetooth in my vehicle as well as help me get the accessories needed for my device to work and perform properly I was also given a credit to help compensate some of the cost of my accessories if you are in the Fredericksburg area either have or are looking to get Verizon service I highly recommend you stop by the location here in Fredericksburg Texas for service

John helped us get up to speed on our new phones! Thank you so much!!

I was helped by jarayiah Williams he helped us get our Moto z4 setup and setup our new Verizon account. Great customer service awesome and friendly people if you have interest in service stop by the store in Fredericksburg ask for jarayiah Williams for service

I really appreciate Bryan for goin the extra mile to make sure I was taken care of. He made sure I had all my photos before I walked out of the store which I really thank him for.

We are from Minnesota and we stopped in to change our plan and add a phone. Andrea did an awesome job she explained the different plans got my husband set up with a new phone number added his email account. She also cleaned up my phone and answered all of our questions updated some of our apps and explained a whole bunch of things to us. Just an outstanding job. Thank you Andrea!

Bailey has helped me and it went fantastic she was nice and helped a extreme amount thank you!

The one and only employee in the building severely needed training an assistance. She lacks customer service skill after 20 minutes of not even being acknowledged I proceeded to call customer service while in the store. She greeted and acknowledged the customer that came in after me before she finally acknowledge me while I was on the phone with Verizon. If I could give less than a star I would.

I went to pay my phone bill on August 1st. Simeon Barnes was my Verizon account representative. I had a $92.17 bill and asked him to apply $100 so I would have a positive balance in the future month. He did a transaction for the current due amount and charged me $1.00 processing fee. Then he told me he had to do a second transaction to apply the remaining amount....and he charged me another $1.00 processing fee.CMON MAN....are times that tough at Verizon? I give you ⭐⭐ because he was polite.

Bought 2 new phones and switched from ATT to Verizon. The technicians were both great to work with and were very knowledgeable. A great experience.

The gentleman who helped me this afternoon did a superb job. He was gracious friendly and knowledgeable. He saved me an hour to of work thanks so much

I came into the Verizon store because I needed a new phone. I had an old Android that needed to get updated. I was able to get help from the representative. She helped me get a phone. The store was clean, I would recommend.

I went to the store because my phone was acting up. The representative help me get into another phone and get an upgrade. I got some great accessories to go with my phone. The store was clean. I would recommend.

Very helpful and attentive

I went I to this location because my was giving me issues. Marcelino was his name and he was so awesome. My phone needed to be replaced and he got me a great deal with my new phone which I love. He made sure everything was transferred and answered all of my questions. We will remain customers because of this professionalism. The k you marcelino.

Outstanding service by Amber Hale getting my new, unlocked S10+ activated on the network.

Kevin here. Got a brand new LG phone at Verizon. I think a G6. But anyways David was extremely helpful in helping me make a decision today. Took his time and made sure I was completely set up. Gave me $100 FREE FOR BUYING THE PHONE!!

John was phenomenal help me get a new device got another device a tablet in a watch

I came into the store to learn about their devices. The representative help me enquire about the phones. I would recommend. The store looked clean.

Greeted immediately coming in. New employee John was very helpful and knowledgeable.

Andrea was an absolute blessing. We are traveling and I ran out of storage on my phone. She helped me download all my pictures to my laptop so I wouldnt lose any of them! What great customer service!

My wife camw in today with a broken iphone and they gave me multiple options, we ended up getting a brand new phone and were saving money every month. He hooked us up with some nice promotions and got us case and screen protector. Thanks for all the help i will be back when im ready for my phone.

JC Short was the most friendly, personable, patient, helpful rep at Verizon that Ive had at this location by far over the last 5+ years. Very knowledgeable and went over and beyond to make sure every issue was resolved and that I walked out satisfied. Amazing young man and outstanding customer service! Thank you again JC !

I was here with David and the service was quick and painless. He made sure to answer all of my questions and was very patient with me. I recommend anyone needing help with their service to pay a visit!#SavedbyDave

Phone repair done in your store. Staff was very, very helpful, actually solved the phone problem that was not solved in 5 separate stores, in 3 separate states. Store representative Alex Castillo solved and took care of the problem. H is help was greatly appreciated. Thank you

Thomas, the Marine, now salesperson, was the best. My only concern is that the sales team is rotated around their various stores, so you never know who will be where and when that will be. Bit frustrating.

Salesman was knoledgable and nice but rates are outrageous for signing a 2 yr committment

Store is convenient, has great supply of whatever you need. They are familiar with vrs phone offers currently offered. Staff is awesome, personable and knowledgeable.

Great job on helping me find exactly what I needed in a phone... Great service and very fun shopping for a phone!!!

Steffen was very helpful and professional in his dealings with my transactions. the Fredericksburg store has always been very helpful when I needed assistance. I could recommend the professional help that was shown and the time to care for my needs in an unhurried way, taking the time to answer my questions.

Had a wonderful experience with Bailey as my patient teacher. She helped me choose a wonderful newPhone. Will think of her every time I use it. She is so kind.

Kyle is the very best Verizon associate Ive experienced out of the several States Ive lived in. He is ALWAYS professional, while being friendly. He knows his stuff! He could train others in how to do this job at the highest level.

Just got back from your store had questions and your employee was very very helpful!!!

Omar was a great salesman and very helpful and polite. I purchased a new lgv10 and love it already. Omar knows his merchandise and presents himself as a professional businessman. I recommend him for a promotion. Love Verizon

Outstanding customer service by Andrea and Tom today. Extremely patient and knowledgeable. We came in with some technical issues and left with all of our issues fix! Thanks Andrea and Tom !!

Went in today to get some accessories. Got the best service from the two guys working there. Very knowledgeable. Would reccomend.

Was very disappointed with service here. There was only one attendant who did not smile or make eye contact the whole time we were there. Plus she argued with me about switching my mothers prepaid phone to her tablet plan because she was only half way through her pre paid minutes. I understand that would be paying about 25 dollars for nothing but Im rarely in town to help my mother do things like this and getting her to do them herself is practically impossible. So here we are 5 months down the road and the problem is still not resolved because I didnt want to spend any more time arguing with a girl that obviously didnt care about her customers anyways.

Andrea was a great helping me pick out a new phone ans setting it up! I highly recommend this location! Call and ask for Andrea!

Very helpful customer service. Business is not corporate, rather 3rd party. Could not extend Verizon deals.