Great experience. Associate was efficient and professional and I had my new iPhone ready to use in short order. My 5 yr old phone bit the dust so I needed a phone quickly and that is exactly what I got. Very happy with my phone and the service I received. Just wish I could remember the employee’s name.

Awesome customer service, CJ was great! He made sure to walk us step by step and verified our phones and accounts were updated. And shout out to Ian who also helped get the right plans for us. Highly recommend this store, they made us feel welcomed and taken care off.

Went in to transfer and upgrade two iPhones from Verizon yesterday. On the way home, we got an urgent message from AT&T saying additional information was needed. Called the sales rep who said it was just a delayed message and everything was done. We kept getting the same text from AT&T. Tried online help w AT&T. After saying he could help us, he just told us to call Verizon. More urgent texts overnight and this morning. I’m no longer able to get into my Verizon account b/c they were sending texts to my old (reset) phone. Called sales rep again, who also said he’d get it resolved. And then told us to contact Verizon. Helpful. Again unable to get them, they said they sent a code - to my old phone, and the call automatically disconnected. Called AT&T again. The person who *finally* resolved the issue confirmed that this should’ve been done at the store, by the person who told us to just ignore the urgent texts. We also weren’t given any options on memory, and today are told if we want something different, there would be a re-stocking fee. Yesterday, we’re told after we’re given a monthly total and started the whole process, there would be a $30 or $35 activation fee per phone for our two transfers plus the new line added. That information should’ve been provided up front, but was purposely withheld until later. We know those fees can be waived, because the sales rep told us he’d gotten permission to waive them - if we signed up for their cable service. He also told his trainee that there was a fee they had the option to waive, and he only did that for nice customers, not customers who weren’t nice. So far phone service signal is less than we already had, plus it took almost 24 hours to resolve a situation caused by the sales rep. Not a good start and I see us likely switching back. Customer service is just going to be horrible regardless of carrier.

My AT&T experience would have been very upsetting if it wasnt for one of the associates. I just would like thank Ruben for everything that he did. Ruben tried everything in his authority to help our situation. It might not have been what we hoped for but Ruben was very kind, had patience, and understanding. Kudos to you Ruben!

I was extremely satisfied.I meant to pick very satisfied #5Our service person Nate was amazing. I was mentally prepared to be there for 2+ hours, based on my previous experience several years ago.We upgraded 2 phones, upgraded our plan, and added two additional lines, in and out in less than 25 minutes.Nate was expeditious, very conscientious of our time, and was very thorough explaining the details. I would go there again and wait for Nate if I had any other issues.

Enter this store at your own risk. The young men that I spoke with today acknowledged that a former employee mishandled my account...ADDED A WHOLE ENTIRE LINE WITHOUT MY CONSENT...but told me my only resolve was to call 611. 🤦🏽‍♀️ THAT was annoying and insulting. After being with AT&T for over 20 years, I expect solutions and not someone passing the buck.I went in with the intent of paying off my current iPhone to use it as a trade-in on the new iPhone (which I dont need, but another AT&T rep withheld important information about the trade-in procedure...so now I have two iPhones...annoying), but now I will be ending my business relationship with AT&T.My only regret is that I didnt get the General Sales Manager or Area Managers information so that I could speak with him/her about the unscrupulous individuals they have manning the stores.Extremely disappointed, but willing to inconvenience myself (and spend more per month) if that means I wont be lied to, have lines added unbeknownst to me, and not have my blood pressure elevated when dealing with these sorts of individuals.I wish I could give zero stars.Call 611...wow, thanks for your help sir.*and I waited a couple of hours to post the review, because I didnt want to write it up while I was frustrated.**still frustrated though 🤨

From the moment we walked in it was super great. CJ and Ian worked hard to fix our issues with our portability started at Costco. I have nothing bad to say about our service.

Francisco Mantilla at the Fredericksburg/Central Park location is extremely helpful and knowledgeable of the stores products. Took care of our upgrades in a timely fashion.

I called the store 1st and spoke with Ian concerning a specific mobile wifi hotspot. He set the device aside and when I arrived in store Rick got me checked in and eventually all setup. Rick was very professional, personable, extremely helpful and very astute. Thank you Ian and Rick.

Great visit to the AT&T store in Central Park, Fredericksburg, Virginia. Fantastic staff. They know their stuff and are willing to do what needs to be done to meet your needs.

Ian was FANTASTIC at helping my husband set up his new phone. Went way above and beyond

Francisco was very patient with me in resolving an issue created by another employee. He’s a keeper! In an environment where customer service is what sets you apart from the competition how you are treated matters. Thank you

Great service! Was promptly greeted and helped and left with a new plan and two upgraded phones for a reasonable price.

I highly recommend this AT&T location for everything you need! Today James helped me get a new phone after my old one had died on me. He was polite, friendly, and went above and beyond to meet my needs. I had a million questions and he answered all of them and with ease. It’s nice to find a real person who is knowledgeable about devices and services and willing to go above and beyond to help someone like me who just doesn’t understand technology. I’ve also been helped at this location by Cody several times and between these two, you can’t go wrong!!! Cody helped me get my grandfather a simple phone that he could actually navigate and was so kind when We ran into trouble transferring the phone number. He spent hours making sure I got exactly what i needed. Never once did these guys try to upsell or give me something I didn’t need.Ask for James or Cody when visiting this location!!!!! Two real people who are truly great at their jobs.

Had an amazing time working with James W. Super knowledgeable. Answered all my questions. Didnt pressure me. And he asked his teammates when he wasnt sure of the answer. Overall a great experience for someone who has an upgraded their phone in five years. And, unsolicited he reviewed my business bill and saved me almost $100 with more insurance and features than ever! Couldn’t be happier. Sending this review from my brand new iPhone 12 Pro Max I got on the visit. Love the device too!

Very helpful staff! Fixed problems that another store had left us with! Absolutely 5 star customer service. we were acknowledged moments after walking in and they were very thorough with their explanations. I will only go to this at&t location from now on

All I can say is this is by far the best experience I’ve had with any ATT store. I was looking for a new services. Francisco was kind and courteous in assisting me. He was able to help me find a new phone and transfer all my things from my old phone. ATT stores need reps like him.

This is the best store in the area! Great service from Rueben. The staff is wonderful. Thank you!

CJ helped me get my phone and service together. Go see him hes great! He truly takes care of his customers

From the moment I walked in to the moment I walked out I had the best experience at AT&T. I was switching my family’s phone plan from sprint/T-Mobile and AT&T sure did go above and beyond. They were patient and answered all questions thoroughly. Logan and Shabir provided excellent customer service. I can tell I will be a long term customer with this new phone service :)

CJ excellent service. Explained and answered all my questions. Come see him! He’s great!

Isaac not only helped me find a new phone but got us a discount that helped us save the big bucks! Great customer service, even called the customer service line when the discount wasnt working.

The sales associate (Isaac) did a fine job.However, having been an AT&T customer for years, what I thought would be a simple matter of: select a phone, pay for the phone, transfer the SIM card from the old phone and add the new phone to my existing $40/mo. PRE-PAID calling plan, was anything but simple. The phone could only purchased with an approved calling plan - none of which were PRE-PAID plans. Therefore, I was required to buy one of the approved plans. The least expensive single-line plan: $75/mo!!. Finally, because my phone number was tied to my old $40/mo. pre-paid plan I could NOT transfer it to the new phone.So, after a $30/month ($360/year) increase in cost and having to change a phone number Ive had for years in order to replace a fully functioning phone that wont work in Feb 2022 because AT&T is upgrading its system......

Although I live in Locust Grove just one mile from a shopping center with an AT&T store, I prefer this location in Central Park. They are always helpful and patient with those of us who are not tech savvy!

Juan Leal was very helpful, he explained all the different options with billing in good detail that was easy to follow along and helped us pick out the best plan. They had the product that we wanted in stock, and made it a simple upgrade process that was not stressful. Friendly and a pleasure to work with, thank you.

CJ hooked up my new s21 ultra. Very easy to work with. Would recommend him if you need help.

CJ (Service Technician) has provided me today with extraordinary service. Very prompt and knowledgeable with helping me out with the product that I chose.

Our sales representative, Ian Edelson, was remarkable. His customer service showed patience, logic, knowledge, and understanding. He followed through until our problem was solved. what a great representative for ATT.

My husband and I were extremely pleased with the service we received today from Logan and CJ. We will definitely recommend our family and friends to come to this location. Thanks to you for having such a pleasant and helpful staff

Came to the Att store in Fredericksburg’s Central Park to upgrade my iPhone 7plus to the iPhone 12 Promax. Coty was my Sales Consultant who was able to assist me with my transaction. I am completely satisfied with my new cell phone and iwatches for me and my spouse. Great customer service and a wealth of knowledge. Thanks again Coty.

Maegan was an amazing manager. She took very good care of me and my family when we came in. Thanks for everything AT&T. Will be back to purchase more.

Buying made easy. Today was Father’s Day. We visited this location to surprise my hubs with a new device. We had the pleasure of being serviced by a great rep CJ. CJ displayed patience and knowledge during our visit. He is highly suggested. He worked diligently on resolving and settling my husband (whom is very picky sometimes) with the perfect purchase. If you visit, ask for CJ.

Had a TERRIBLE experience today at this location in Fredericksburg off of route 3. Purchased at&t protection glass on my phone. Had to get my glass replaced on my phone twice, once 6 months ago at no charge, and today where they unnecessarily charged my 8 dollars to replace.On the at&t box it “no hassle lifetime replacement program.” This experience was FAR from no hassle!The sales rep was virtually brain dead, who assured me they didn’t have the glass in stock, I then pointed out the product clearly on display and then proceeded to speak to the store manager who was equally as demented as the sales rep.The manager said the reason for the 8 dollar charge is because if I had to order the glass online they’d charge 8.00 for shipping!!!!I kindly explained that there was no need to charge 8dollars because the product was in stock at the store.He rudely walked away making no effort to rectify his error!Stay away! Going to Verizon when my contract expires!

An employee, Nate, was super helpful for me today. I needed help installing a new Body Guardz screen protector. He helped me out with everything I needed, was super polite, and I was out of there in 5 minutes. He was honest with me, saying he’s not the best at installing the screens but he’d try his best. He put on the screen without an issue. Give Nate a raise.

Worked with Cory today and he was professional and took the time to help me lower my bill and got me hooked up with a new tablet, watch and AT&T TV which Im loving being able to watch my shows from anywhere!!!!

Cj did an amazing job helping me with setting up my Fiancé and I phones today! He was super informative and made the process of switching phones extremely easy. Thank you Cj!

Reps have been great to work with, though not always able to resolve issues. They try, but what do you do when its a system problem outside their influence?

Fantastic service!! Everyone at the store was very knowledgeable and patient. I will recommend this AT&T store to anyone who asks.

CJ was excellent. All of my needs were meet his customers service was excellent and he was very knowledgeable

CJ and Ian are AWESOME!!! Incredible service, pricing and deals! Batman and Robin truly!!! Come here for sure!!!

CJ and Logan did an amazing job of helping me get a new contract and phone!!! Really amazing customer service!!!

Ive been coming to this store for years and have always had a positive experience.

I needed some help pranking my son today and Cody made it soooooo easy! I called and told him what I needed and he made sure I was very satisfied! Thank you so much Cody for all your help! You made my day!

I must say I always get the best experience at this location, employees are always helpful. Coty was able to lower and my bill with a new phone and I switched from Comcast tv to AT&T TV and was able to save 60$ a month just on cable. If you go to this location asl for Coty he’s the best.

CJ Kearney is the best representative AT&T has. After multiple trips to another store, calls to AT&T, several SIM cards and a new phone CJ saved the day!! He was knowledgeable about the issue was and to get my daughters phone fixed within a few minutes! I appreciate CJ more than ever! Will def recommend him and will request him if needed in the future! Camyell

Went into the store today and worked with Coty he helped me get setup with my new phone and saved me ALOT of money on my monthly expenses and I got the Nee AT&T TV which I absolutely love. If you visit this location ask for Coty his level of professionalism is top notch. Thanks again!!!

Great experience! Great store manager! Happy with my new phone.

CJ, Logan, and the entire team at AT&T were SO helpful with our phone upgrade! CJ helped us with every question we had, got us amazing deals, and was so kind, even when we took up so much of his time. We will definitely be back to this AT&T store in the future!

Went to see CJ sales rep, he helped me setup my new line and service. I would recommend him.

Shabir was great and extremely helpful we will definitely back if we need anything it was best AT&t store we have been to.

Don’t know what I have to pay for a mistake they did, one tells something The other said something different. Easy to get your money not easy to get you straight. What a shame.

Best experience working with Jimmy Mckenna. He was able to have our family phone plan switched over from verizon to AT&T without delay and was detrimental in us making the decision to switch. Thank you for your patience and support you gave us through this switch.

Went in to the store on a Friday evening at 730 my sales rep was Nathaniel. I needed to upgraded my phone. The sales rep was not professional at all he was more worried about leaving at 8 then explaining everything. The sales rep handed me both the new phone and old phone and told me to go find wifi somewhere to set it up but they were closing. Just an all around bad experience with the sales rep will not ever recommend him or this store to anyone. I visited the Massaponax store 2 days later and they were able to help me and explain everything since Nathaniel did not.

Were blessed to work with Shabir Rai at the AT&T store in Central Park, Fredericksburg, VA. He was very knowledgeable, helpful and patient with us. We definitely recommend him to help with any and all AT&T products and services - thank you Shabir!!

The representative I worked with named CJ Kearny was a.pleasure to work with. He gave me all.the information I needed to make an informed decision, was patient, attentive and seemed knowledgeable of the products and plans. All of the reps on site yesteday- 4/25-seemed the same way from what I could tell. CJ seems.to.care about customer connection as when other customers.entered that.he recognized he made sure to.let them know.he remembered them and it made them smile. In other locations I felt rushed and like the reps didnt care if I stayed, left, bought anything or not. If ever I need help will.go back to that location.

Nate Beitzel at Central Park location is the Best Employee AT&T has out of every location I’ve ever been to, very knowledgeable and very helpful make sure you ask for him, he is the Best.

Cj was very helpful and kind, would recommend.

James helped us and he was amazing, he worked fast and efficiently.

TERRIBLE location that has rude employees and uses predatory business tactics to make more money. I was helped by Jimmy at this location and he convinced us to open a new line without phone on it and called it a ghost line. He acted very suspicious not telling us the details, but we trusted at&t and so we went through with this ghost line. A few weeks later I find out that I am paying 17 dollars extra a month for no reason! I go back to the store and Jimmy starts lying about it giving me excuses about promotions and discounts and once I asked him which promotion I was receiving, he would not give me any name, instead tried to convince me he helped me! Once I asked him how I was saving money he claimed I dont count exactly how much youre saving, it his job to help customers but he acted like he was doing me a favor! I called at&t and they told me what he did with the ghost line isnt even allowed and he was breaking the rules. This location does fraud with their customers!

Nate is the best! Reduced my monthly bill by hundreds!

Juan leal was such a huge help, I knew nothing when I showed up and Juan was the best help ever. My girlfriend said shes never had a sales rep as great as him. Such a great visit. He should be training the sales reps in this store. 5 star service the whole way!!!

Got what we needed thanks to one person that took the time to go in the back and looked for it

Nate was Extremely helpful with any question and issue i had with my Iphone 12. Very knowledgable with any questions i had for other phone qualities.

4 stars! Not the most pleasurable experience in a carrier shop but not bad. My rep was polite and helpful. I felt that the rep was a bit “used car-ish”. I appreciate and understand that sales environments always have a certain feeling but our rep funneled us a little too quickly and didn’t really build rapport until after the sale was in his hand. The rep wrote down our savings and though I am hoping that the savings are real, I will be keeping a tally of them to determine if they ring true. Overall, nice rep, not the most customer centric sales process. I blame AT&T for that more so than the rep. Most salesmen/women sell how they’re trained and I have had better experiences buying mattresses.

The AT&T staff (CJ, Meagan and Coty) i spoke with were professional, curtious and took care of my cell phone needs. I would recommend visiting this AT&T store.

Check and Rebecca took great care of me A++++

Man what can I say?! These guys are absolutely amazing!!! Outstanding customer service’ They were so helpful! So nice & personable! So easy to talk to & express concerns with. Helped me get exactly what I wanted, informed me about discounts I didn’t even know I could qualify for! I felt like a very valued customer & wont go to any other AT&T store as long as I’m in Virginia! Give Shabir & Cody a raise!!!! I highly recommend shopping with this store!

Dear Google Reviews, I never thought this would happen to me. I mean, who would go to a forum like this to leave a glowing review of a place like AT&T? This guy.I was thinking I would just use the ATT website to buy new iPhones. It’ll be easier any faster, I thought. I knew all about the discount offer on the web site and it sounded pretty great.But instead I went in and Jimmy helped us. He was really amazing and saved us a TON of money. I’m so glad I went in and got Jimmy.He gave us all sorts of clever discounts and made it so we got 2 of the newest, biggest, $1400 iPhones “for free”! (Meaning we added 2 new iPhones at the same monthly rate we had been paying for just phone service alone. Plus the discounts also “covered” part of the third iPhone’s cost as well.)By adding a few “ghost” phone lines / numbers that we wouldn’t really need or use to our plan, we’d get a huge volume discount. I have 3 spare SIM chips in my closet that I could use in any compatible device.And we all figured out together that I could even upgrade a third iphone (mine) for super cheap, because then I’d have an extra phone to trade in. I wasn’t even planning to get a new phone. Couldn’t be more excited about it.These are all discounts I never saw anywhere on the web site. I never would have gotten there. I only wish I had gone into the Central Park AT&T store sooner.......Because clearly I’ve been paying AT&T way too much for the unlimited data plan... And the new discounts and prices that didn’t exist 3 years ago when we signed up were so big, they essentially paid for 2 1/2 top of the line iPhones.I’d have saved more money if I’d gone in sooner to switch to the newer cheaper plan. And I would have gotten the upgraded phones sooner.So go! Ask for Jimmy! Hopefully everyone else working there knows all these tricks too.

We had a great experience buying our new IPhone 12. Allan was helpful friendly and knowledgeable about all things related to our needs.I highly recommend this ATT store and the customer service agent Allan.

Excellent service,Very polite, do the best for the client, very happy with his service

Staff was very helpful and I recommend this AT&T location

Was helpful and did what I was told by another corporate store that could not be done in less than 15 minutes.

The staff was friendly, curtious and listened to my needs. They took time to make sure it was exactly what I need.

Jacob was so helpful today!!!

My man Cj looked out for the cookout y’all tap in wit my boy !!!

Efficient, friendly and helpful.

Came into store to process an insurance claim. Ian the Manager and Shabir got me a new phone with the same problem and even more flaws.

Shahid was so professional and patient helping me with my new phone. He spent as much time as I needed, then helped me again today logging in to my gmail. I highly recommend this young man to deal with at ATT.

Worked hard to not only get me a new phone but lower my bill WITH the new phone included!

We came in without an appointment and Juan Leal was the guy who helped us. He was very knowledgeable, patient and friendly. He is a huge asset to AT&T.

I highly recommend this store, to be more specific, i highly highly recommend Alan Tolentino. I am not usually the one post reviews but this time i thought it would be a favor to a customer stepping into the store to know; who they must see when they go there. Alan not only accomodated me with my time and purchase but he also tried his best to get us the best deal possible in respect of saving money. I have never experience such customer service with any retail ever. Keep up the good work Alan and the store managment 👍🏼

I went in to change service providers and was assisted by Juan Leal. He’s the best. He’s so personable and helpful. I traded in my iPhone XR and got $700 off with trade in and got the iPhone 12 with a larger gb because my XR was almost at capacity. I also signed for the AT&T tv package, which I didn’t realize AT&T provided. So simple and tech savvy !! All in all I received a new phone, and tv package for way less than what I was paying for with my last service provider & the 5G is great ! I was also told I’ll be receiving a Visa gift card for my purchase. If you need wireless help, go see Juan Leal at this store !!

Nate was awesome! Very professional and super knowledgeable. He handled both mine and my daughters issues. I was very pleased with the service I received.

Great service from Megan and CJ

I wish I could remember the guys name. He was fast and professional. There is usually a wait time, but never make me feel rushed when they do get to me.

This store provides excellent customer service. Denny, the general store manager and Juan the assistant store manager warmly greet me every time I have came in. Please dont waste your time going to an authorized retailer and visit this corporate location in Central Park, Fredericksburg. I am thankful I am always assisted in a timely manner and I wont hesitate to come back or recommend this location to my family and friends.

Even with the Covid protocol they took my name and called me back exactly when they said. While I was in the store the associate was very knowledgeable and friendly.

Juan Leal (Fredericksburg Store) greatest customer service experience from AT&T!

Cody Hetrick was a ton of help today! Really went out of his way to help me. 10/10 experience!

A bit of a wait due to COVID requirements but they followed the safety guidelines while providing excellent customer service

I appreciate that they are taking social distancing seriously and the associate who helped us was very thorough in making sure we got the best price possible

I came in with my husband to replace his phone. Our rep Coty was very knowledgeable and helpful with Samsung. We ended up getting 2 new phones and he made sure everything was transferred and up and running before we left which ended up being quite a chore because of the age and condition of our old phones. Very satisfied!

Shabir was very helpful and patient. He answered all of our questions and helped us save money with a new and better plan.

Juan and Breann were the ABSOLUTE best in customer service!!!! They both provided excellent service in providing details and information about products so I could make an informed decision that was best for me. I will continue to shop this location for all my cellular needs!!!

Cj got me straight with upgrades

I came in simply to ask a couple questions and I was treated like a queen! Jimmy went out of his way to research my plan and get me a great deal on a new iPhone! He also changed my plan to provide even better coverage!

Our sales person Shabir at the Central Park corporate store was totally helpful, knowledgeable and VERY professional!! Best att experience we have had in years!

Chris and Nate in the Fredericksburg office, work great as a team. They ensured the phone I selected had ample memory and met my needs. They transferred all apps and contacts, and made certain my phone was working properly before I left the store, also that I didnt have any unanswered questions. Nate also explained the new service AT&T will be offering that can replace our directv so we will be back to add on that feature as well. Phenomenal service!!

I was told by the previous sales guy, Jeff that he would give me an extra $90.00 off. I just needed to contact him when I got my first bill. Ive been attempting to contact Jeff ever since. Im on my third months bill now and Id like the $90.00 off he had promised to give me. I went into the shop today because one of my phones wasnt charging, and I wanted my $90.00 off. I saw a young lady who made me wait about fifteen minutes. As soon as she began to assist me, she immediately claimed she would take care of my $90.00 discount. Then she tried to claim I was already paid the $90.00. Total B.S. I had to contact Jeff so he could make it happen. My charger cord was bad on the phone that wasnt charging. I thought it could be the problem. She used another charger for a few minutes and immediately claimed it wasnt accepting a charge, and merely told me to take my phone to, You Break It, We Fix It. She didnt even bother trying to sell me a new charger. I drove out of my way to the other shop, only to be told it was just the charger cord that was the problem. This AT&T girl was completely unhelpful and totally waisted my time. Up until that point I had had great service from AT&T. Where is Jeff, and Where The Hell Is My $90.00 discount??????!!!!

Nate at the Central Park, Fredericksburg, VA store was kind, informative, helpful and did not get upset with us of all our questions.