This dealership is top notch! Its nice to know there are still honest and straightforward dealers out there. They are extremely knowledgeable and easy to deal with - no pressure and they enabled me to hold a bike while I determined my final purchase plans. Connor was always responsive, helpful, and patient with me while answering all of my questions. I would definitely recommend them and will shop there again. Thank you Indian Motorcycle of Fredericksburg for making my motorcycle purchasing experience a great one! David M.
Great dealership, owner and staff are all knowledgeable, friendly, helpful and down to earth!Their maintenance staff are absolutely top notch as well!I bought my bike in March 2021 and have been back to the dealership a couple of dozen times just to stop in and say hello. Couldn’t recommend Indian of FXB more!
From Frank to Brandon to Brenna to Duffy...The whole team makes you feel welcome and at home. My wife and I bought both our bikes from them and couldnt be happier. Best vehicle purchase experience and after servicing I ve ever had in any vehicle purchase. If you need a bike... Go Indian and do it here.
Frank and Brenna were able to get my motorcycle in for service when other Indian dealers were booked for a month or more. Thank you for the accurate diagnosis and speedy service. If you want your bike serviced, don’t think twice about stopping by Indian of Fredericksburg.
This place is next level. The staff is knowledgeable, helpful and they make you feel like youre not just another customer. I live in Maryland and I have another Indian motorcycle dealer less than 30 minutes from my house. This place is worth the drive.
Customer Service seems solid. And Frank was very informative as Im still deciding on which Indian dealership that Ill be purchasing my 2021/2022 Challenger Dark Horse from....
It was a real pleasure to work with these folks! It is a beautiful shop and everyone there is very pleasant and and helpful. We had a great experience from start to finish! Frank made sure the bike was just what I wanted and Brandon took us through all the paperwork like the pro he is. Im really happy a friend recomended these guys!
Great selection beautiful bikes and great customer service.
My entire experience was exceptional. This was my first bike purchase and Brandon made the entire process extremely easy. He was very helpful, answered all of my questions, and helped me every step of the way throughout the purchasing process. You can tell not only he, but The service department, front desk assistant and everyone else there really care about what they do. This is a family owned business that has an excellent culture from the top down. I would highly recommend these guys to anyone. Thank you so much for a great experience.
Good dealership limited by lack of inventory.
From the owner frank answering everything I asked to brandon handling all the paperwork in simple terms to the girl behind the counter being awesome. I drove away a brand new 2022 chief bobber darkhorse with a smile a mile wide. Great experience all around. Thanks guys and girls.
Great place. Mechanic is the best around hands down. Very friendly employees. Always a good trip.down there
My friend sleepy .. Loves this place traded his Harley for a Indian . Gave up the Hog family for a teepee go figure.. Lol .. Good people here help him allot .. He loves it ..
One of the best dealership that I have been too.
Outstanding service and atmosphere!!! I have a 2017 Roadmaster and, regretfully, didnt buy it at Indian Spotsy... I say regretfully because - if the service I received on my motorcycle yesterday is indicative of what my sales experience would have been, I missed out. My service rep solved my problem inventively and communicated all the way through. Duffy - the service tech - spent time with me after the repair job explaining features and options I was completely unaware of. I cant remember when I have had such a pleasant service experience. Thanks Brenna!!!
Brandon was exceptional! From the moment I walked in until the deal was done everything felt easy. The financing was easy and exactly what I was looking for. Brandon stayed in touch during the whole process. Went and picked the bike up Saturday and before we left he walked me through the entire bike. Biggest thing for me is that he educated me and let me air he decision. I appreciate that and will def recommend this shop to everyone!!!
Great atmosphere with excellent service. Love that place!
Wifeys picking up apparel.
One of the best motorcycle buying experiences I have had. Just purchased a 2021 Roadmaster Darkhorse. Before going Indian, I was a diehard HD owner. But after my string of issues with both Old Dominion and Quantico HD (both owned by the same person), it was time to look elsewhere. The biggest difference for me was the customer service. From Bryan, the person who sold my bike, to the ladies working behind the register, and to Duffy (the mechanic) and the owner who walked me through my new bike, the experience was great. If you are tired of just being a number with HD, I suggest giving this dealership the opportunity to earn your business.
Outstanding business, leadership, and I trust them to be upfront and honest. Excellent parts and service department.
I called twice and spoke to salespeople, stating my interest in the 2020 Challenger model. Stated both times, that I had approved financing and would like price quote, with specific options, as I would be driving over 2 hours to get there. Never received a follow up call back from anyone. Purchased a 2020 Road Glide Special from Old Dominion H-D in Fredericksburg, Va.
Salesman was very knowledgeable and friendly answer all of our questions highly recommend them.
Connor was very friendly and helpful.
Knowledgeable staff with a nice selection of models on the interior showroom floor.
It was Great would do that demo ride again. Had lots of fun.
I liked it
Knowledgeable and friendly staff. Ill definitely be coming back.
I recently bought a new scout from Indian and the experience was wonderful. The staff are friendly and provide great customer service.
Stay away, not user friendly.
I cant say enough great things about the staff. Duffy repaired my bike on one of their busiest weekends. The sales staff is always friendly.. I guess thats why we have purchased 4 bikes from them.
My husband Derek took his 2018 Indian Scout Bobber in for a front fork seal replacement and work on the rear dry sprocket. The technician Duffy had a great knowledge base and the customer service was amazing. They went above and beyond to make sure we got all the parts and prompt service we needed. Will definitely be coming back for continued maintenance and advice! Thank you!
Was very impressed with staff during our purchase. We had visited the shop several times before the purchase. And the staff was always very friendly and always eager to answer any questions we had. Great team
I was here to look at some bikes. Nice place but small inventory. Sales were very knowledgeable and friendly. Although i didnt buy a bike that day when i am ready i will definitely go back
Great place to shop for steel horses. Staff was very nice and friendly.
Fantastic store, incredible staff and an outstanding motorcycle. I recently purchased a 2017 Indian Scout with the two–up set up. Lamira was extremely helpful, personable and knowledgeable. The bike handles like a dream. Everyone I meet remarks on what a beautiful bike it is and all of my motorcycle friends comment on how much they like the Indian line and hope to buy one one day. Indian motorcycles of Fredericksburg is a great shop with spectacular management, great customer service maintenance, and an attentive staff. If you are looking for a new bike, you will not have to look any further than this dealership!
I Purchased my 2017 Roadmaster in Dec of 2016, the staff were all very knowledgeable and professional, with no pressure what so ever. every time I visit the dealership for accessories or service, the team always makes me feel welcomed. My visit today was for a brake fluid flush and Duffy showed me that there was no reason to flush them because the fluid was perfectly fine (what other service department does that?) I asked Duffy to check my brake pads and found that they in fact needed replacing. I am very happy that I have a dealership I can trust, from sales to service. thank you very much to all.
Best customer service. Wonderfully efficient with financing and getting my bike exactly the way I wanted it
My 1st visit to an Indian dealer. Im a Harley owner but was impressed with the Indian MC innovations. Friendly staff
Excellent staff, excellent service, and always able to help when needed! 5 stars!
Very friendly staff, great selection of bikes, and they treated you like family.
Have had the most hideous experience with this brand and their dealerships, please all stay away . I bought a Scout 60 just under a year ago and have had myriads of technical issues with it, the service department is Frederickburgh MD, is unbelievably unreliable and irresponsible. Just under a year after the purchase, the starter broke down, called the dealership and explained that I have a long commute, told them clearly that the problem seems to be with the starter and asked the service department if they have the part and if it can be fixed that very day, drove for 2 hours just to hear “ oh the starter, na, we don’t “, next thing you know the ABS light goes on, then again I call the service and explain the situation, stress again that I have a long commute and if the problem can be fixed that very day, they say “ affirmative “, drive for another 2 hours, just to hear “ aw, problem is with the whole unit, this has to stay “, leave the bike there and I call after 4 weeks and they still have no idea of what is going on, they refuse to provide any time line or even a loaner bike, ( mind you that the ABS was a factory recall) . The quality of their product ( in my own personal experience) and especially the quality of their service is straight out of 3rd world .
Totally ignored me when I entered business. I was looking to buy to.
6/5/2018 - I have updated my review due to the communication I have received from the sales lady i had issues with. It was explained to me the reasons and I have accepted them and wish her all the best in sales.
Showroom is beautiful! Staff was extremely helpful and friendly. My husband test drove the Indian Scout.
Staff here is real friendly. My next stead might be an Indian.
Great staff& Service Dept... & Both Veteran owned&Operated!Best machines built in 🇺🇸, HD🐷 simply cannot compete nor compare!... No 💩!👈 😎✋🎤 💣💩...dont take my word for it...go to the dealership in FRDSBRG and test ride them!
Wife and I were out riding yesterday and decided to stop in and check out some bikes. I saw a bike I was actually very interested in...BUT...to make a long story short...the salesman that stalked me was not only pretty arrogant..but rude and VERY condescending!! My walk away point came when he all but called OUR bikes junk. Granted, we werent on Indians..but..I ride a 2011 Ultra Classic,loaded,with 10k miles...and my wife rides a 2012 Roadstar Silverado S with less than 3k....both of which are garage kept and literally like new. Anyway....if this shop is any representation of Indians customer service....I can see them going under AGAIN for a 3rd time !!
Love this place. Great bikes and customer service.
They are great to work with. Duffy in service is awesome
Great service and atmosphere; staff is very helpful and knowledge about Indian products
Beautiful dealership store with beautiful machines and merchandise. Very friendly staff.
Knowledgeable and friendly staff. Great inventory.
Great place and great people.
The level of customer service is awesome
Very customer focus
Nice dealership friendly staff
Nice place
Excellent service !
Very nice shop
Excellent
Well treated
Very friendly people