The team at Michaels Toyota is awesome! They are courteous professionals and they worked hard to get us quite the amazing deal on my daughters first auto purchase. My daughter is delighted with her new car and Im very pleased with the outstanding service that we received. Sincerely, Isabel Riley

They are always so helpful here. I went in for service and was scared of the line being long to my surprise they are actually very fast. Waited probably 10 minutes.

Was quoted half of the actual price over the phone for an oil change. Once the oil change was complete the wrong oil was marked on the paperwork as being put in. Spent 60 minutes waiting for a phone call back that never came so I finally had to call them to finally figure out that the right oil was put in. Not the kind of service you expect from paying top dollar for an oil change.The manager called me after this post was made and offered a free oil change in order to make up for the previous one. I have not used it yet but I appreciate the offer. Review was changed from a 1 to 3.Update. Finally had a chance to use that oil change and the service was great everything was completed on time and it was great communication Im thinking the first one was just a fluke changing the review to four stars.

Took my car here for a tire rotation and all points inspection. I was very dismayed when I had to return because my tire pressure light began flashing and saying I need to check the system after I left having work done on vehicle. When I returned the gentleman who assisted me earlier named Louie said it was only a mishap because they didnt reset sensors... Well UNFORTUNATELY that was incorrect I requested that he checked all tires to ensure they were correct pressure because my car is extra sensitive when it comes to that as Ive learned from prior experience, needless to say he came right back out with car not even 5 minutes later and I ended up still having to go put air at a gas station because one was reading lower than others. Not 2 mention the quotes they provided in regards 2 my vehicle turned out 2 be inconsistent as I took it to Pep Boys because the fees were so exorbitant.😵 Word of advice 4 women ALWAYS Seek A 2nd Opinion 🚨They think we dont know about cars so they price gouge whenever the opportunity presents itself‼ Speaking of mechanics & places of business that sell, FIX, or typically have anything to do wit automotive establishments.‼👍💯

Parts service is always good. However when I brought in my truck to have the def tank replaced on my 2018 duramax. After asking the service person if they were going to fill up the def tank after being replaced he assured me that it would be. The very next day my default for def fluid came on almost out of fluid. So needless to say not very happy with your serviceThis is the fourth vehicle that I have purchased from your establishment not sure at this time that I want to buy another.

Just wanted to drop off my car to get an oil change. But i guess they fires the oil change service people and im stuck waiting for a while. So i left because i had to get to work. Just wanted an oil change while i was at work and just pick it up later. Why you guys fired the oil change people? This could of been faster.

Dropped my company truck off on a Wednesday and told service check would take 24-48 hours. Didn’t receive call on Thursday. Called to check on it on Friday and it still had not been looked at yet. Left a message to give a call back but never received it. Called again on Saturday morning and was told that the keys were missing and possibly locked in a mechanics toolbox. Had to argue with manager to explain that this is a company vehicle and truck was needed ASAP. Manager was not able to assist and recommended I called service manager. Service manager Tom Lovell said he would look into it and within 30 minutes received a call from the service section saying that the keys were mysteriously found and were ready for pick up. Picked up vehicle an hour later and found out there was 6 miles placed on my company truck from someone and no service or inspection had been done on the truck yet. When asked who drove truck around. The service writer on hand said that no one has looked at the truck and there are no notes in the file. So it is still a mystery.Normally this is a great place to take vehicles for service but this time something really bad happened and I never received an apology or understanding of how this happened to date.

If i could, i would give this 0. my actual name is Gabriel. i went in for an appointment at 11:50 am to have my Camero top fixed (its a convertible). i got ignored for 20 minutes until a manager came out and saw me, then asked someone to help me (left, middle section. i forgot his name). he gave me a yellow paper with the last owners stuff, i told him i never took it in. he didnt ask for any information except my number. after 5 hours with no information; i had to call and the service person said they had no idea my car was even there. i finally went in and they said it showed the older owners information. 1) my number was on the order sheet, why didnt they get it from there. 2) why didnt the guy ask for more information when i told him i never took it in? 3) i could tell the guy didnt want to help me because when i gave him my number he eyed me up and down and never made eye contact. i WILL NOT got back there and opted to wait a week for the next opening Hedricks. its gotta be better then the service i got there!

Was very easy to order accessories. Staff very friendly and professional.

Have never had any problems getting parts

I recently came back to Michaels for service for a previous vehicle purchased. Ended up purchasing another vehicle. I have been dealing with Amado in sales. Highly recommend him, he has gone above and beyond with the assistance of Danny.In the service department Ken Dawson has been helping me, and he has also shown me nothing but professionalism. He greeted me with a smile and handshake. This was appreciated, Ken.While waiting for the repairs to be complete, I waited in the waiting room and the door keep staying cracked open allowing an uncomfortable draft in the room. I was directed to Tom Lowell, I let him know of the situation and he said, I will take care of that. I left and returned with an hour and that door was taken care of. Sitting in the waiting room without a cold draft made a huge difference of my overall take on the service given.Thanks for the outstanding service from start to finish.

1st of all I took my vehicle in because it had noises coming from the rear end. Its been doing it for about 2 weeks. Never heard it before. Vehicle has under 39000 miles.Mechanic and techs said its normal after a few years.So they are the specialist so I brought the vehicle home with the rear end noise.After a couple days Service Manager called to ask if I was satisfied with my visit. I said no. In fact the noise sounds like its getting worse but your people said its normal.He said bring it back so his mechanic can look at it.All in all they found the problem so vehicle was left and seems to be fixed.Thank you to the Service manager for calling and checking. Otherwise I will be driving with normal noises coming from the rearend.

Excellent got what I wanted salesman was courteous no pressure I would recommend Mickey to whom ever is in the market for some new wheels deal was complete and final within 1and 1/2 hrs

Service guys were professional, nice, and thorough. I like the detail statement for the multipoint inspection and recommended service needs.

Great service center. Very helpful

Gotta say that Jeremiah the service attendant that meets you is one of the best. Everytime the wife has her car serviced theyve done an excellent job.

Time is money... 1 hour in and out. Couldnt ask for more. Thank you for excellent work.

Great customer service had a issue with truck got it in right away

Finance manager- Cody rushes you along to get a better commission on selling extended warranties.

Very friendly and helpful Dan O. Is the best

Service is taking longer and longer. I get there with an appointment and they say 30-45 minutes, so I wait. Then every 30 minutes its 30 more minutes. I told them from the beginning that I dont care how long it takes just tell me. I couldve left my car there and done my personal things. Just feels frustrated to spend 5 hours waiting instead of doing my personal things. Thats the last time I fall for that 30 minute waiting game.

Worst service ever! Dented my truck when it was in for service and when I pointed it out his response was Im just going to deny it its your word against mine. Watch out for Jeremiah in service seems like he hates his job.

Always very happy with there service

I would go into details but it wont matter. They do not change

The service was excellent and my guy that helped me was awesome. Thanks I will be back for future services.

Waited to long for something minor. Over charged to install a battery. Labor was more than the part for a 5 minute job.

The parts department is dialed.

Coustmor service very bad not satisfied

Good customer service

Very kind and gave me the time to explain the trouble with my vehicle.

Dropped my car off this morning at 8am they said 2hours give or take which is fine but their customer service is horrible and there was a guy who was very rude when I asked him a question...

Service was quick by appointment.

Treat you right

Great service

Great

I am from Las Vegas and my 2016 Cruze car failed very close to this dealership, We arrived and they treated us very well thanks Jeremia Navarro gave us an excellent service

We were taken care of very well and very friendly those who show you the cars