I was helped very quickly and nicely. Smooth pickup of new equipment and setup of my new account. Thank you so much! Internet installation was even easy!

I wanted to make sure to give a HUGE thanks to SUE ELLEN! She was so amazing and fast and bright! I had 5 days of headaches trying to get our new line to set up it was frustrating to say the least. I walked in at my wits end and got Sue Ellen, she was fast and attentive saw my frustration and didnt even flinch she just got me up and going. GIVE THAT GIRL A RAISE! (nobody else tried helping like she did the previous 5 days online customer service).

Thanks Marissa for your help today! I appreciate that there was almost no wait. Thank you for being both helpful and direct.

Fast service, toll free number not listed on website?!

I did not enjoy being treated as a contaminated person, especially by someone far less health conscious. However, there was a young lady who defused the situation and treated us like human beings. Perhaps they assumed we were homeless? All the same, we left a bit happier than when we arrived.Side note: We are not homeless, we just dont subscribe to the ways people should look.

Staff in the actual store are fine, any other xfinity interaction (phone call, through the app, etc.) Is absolutely terrible. Getting through to them is a huge nightmare. Ive had the worst experiences with getting home internet only at xfinity. If you can handle the ridiculous support staff online and on the phone, then good luck!

Check in was immediate upon walk in.. Wait time was about 10ish minutes. The gentlemen helping me was pleasant, engaging, and helpful with answering my questions. Did not take long to receive my item..I believe in total it was 25-30 minutes if that from start to finish.

There is no parking reserved for the store so you have to park a long walk away. Then when you get there they will not let you in the store without a facemask. I am done with any business that does not respect that I have the covid immunizations.

Conveniently located and nice guys work there.

Walk in pay my bill,say hi, all done,easy peasy lemon squeasy !!!!

Poor assistance. How many times do I need to come into the store to deal with something. Just to get told there’s nothing I can do and I gota come back. Please get your support people and in store techs on the same page. Tired of dealing with them

Customer service is very good. Very knowledgeable and ready to help!

Super helpful. Care more about their customers than just making a buck.

They were very helpful when I had to return a broken item.

Jessica was very helpful

The employees are courteous and helpful. Joel was very patient while explaining their services.

Techs were helpful and friendly.

Great experience. William was fantastic!

Great speedy service and great customer service.

Trevor hooked it up with a cheaper bill and a new phone for my son. Thanks

Excellent customer service and would recommend to family and friends

Was greeted nicely and help extremely good and efficiently.

Absolutely love the home internet service packages, and now it added the mobile service for the whole family. Amazing pricing, and all the best equipment to choose from.

Sucked bad memories

Very knowledgeable and kind about EBB

I think Comcast customer service is horrible. It is so difficult to speak to a human. And when you do finally speak to a human frequently there in another country. Becomes completely frustrating

Excellent helpful service from Brett.

The customer service in the store has always been top notch.

Short, sweet and done. Thanks Xfinity...William was right on task. Friendly and helpful too.

My client needed a new router. Tried calling for weeks to get someone to help fix. I just showed up with old/got a new one. Requested that someone come out and install. That was a WEEK ago, still waiting. My client is 91 YEARS OLD. .

I stopped in after calling the 800 number and being no showed, the staff was super friendly and apologetic even though it wasnt their error they went above and beyond and scheduled me an appointment the very next day and even provided me a free upgrade to my router!

I was surprised by the super fast service, they even asked my name and called me by it. Nice personal and quick service. Im not find of River Park due to the traffic and parking, but it wasnt too bad.

They have a very good ruler for social distances. Also friendly.

Great prompt help and got set up in under 15 minutes!

Check to see if they have equipment before travelling to the store.I went to the store to replace equipment. I waited for my turn which was not unreasonable. When I was served, I was told the equipment was not in stock. I asked why? I was told it was because of the holiday week end and there was no delivery of equipment. I asked if the store was aware of the holiday in advance and why didnt they stock properly? I asked if they could call me when the equipment came in. I was told they could not call me. Now I must make an unnecessary trip. It does not seem unreasonable to expect a competent company to anticipate supply limitations and adjust accordingly. Please make the appropriate adjustments.

This is the best Xfinity store location in Fresno area.

Bad customer service had to wait 30 minutes to return a cable box! The gentleman in the front “Walter” seemed more interested in flirting with the young ladies inside the store. Next time I need to return any equipment I’ll just go to the UPS!

Shout out to Diego for excellent customer service. He greeted us right as we walked in, explained the deals that were in the price range we were looking at, and answered all of our questions clearly. We changed our service from just Internet to Triple Play and everything went smoothly. Will definitely return here if ever needed.

Jonathan was very helpful. Thank you

Not sure why all the bad reviews here. Ive always been taken care of and treated with respect when I visit. Every time my current contract is about to expire I come in and they either save me money on my new contract or give me more goodies for about the same amount. No complaints here!!

Really should be 0 stars. Also, being completely honest, I believe that I have NEVER posted a negative review. It is not worth my time. That said, I could write a book on my 15 year history with Comcast ($20,000 of bills later as a small business customer), but Ill keep it short, avoid Comcast at costs. From customer service to technical support to billing - there is not one thing I can say that has been positive. You are making a mistake using this company and their services.

Bree is absolutely the best. Patient, kind and knowledgeable. Give her a raise...

Terrible! Would never deal with Xfinity again and especially their insurance, Assurant

Fast friendly service. In and out real quick.

Breana is awesome! Super friendly and helpful! Definitely recommend her for new service!

Wanted to make some changes in our service. So we went into the Comcast store. We spoke with Joel, who was extremely helpful and patient. Walked away happy.

Terrible customer service. Requested month to month internet service twice while in store, and the representative signed me up on a year contract without my consent. Even when I was signing my name on the dotted line I asked, Is this a contract? and he replied, No. Found out later while I was on the phone with tech support that I was on a contract when the modem wasnt working properly. I contacted Xfinity again explaining the situation that the rep had disregarded what I had said and fraudulently signed me up on a contract. Xfinity told me that I had cancelled my service and was required to pay for the first month. After about two more calls to their billing department and customer service they waved the first month and cancelled my service. Also, just an observation of their outside facilities they are very sloppy with installation. They leave there wires completely exposed to the elements. Save yourself some time and go with a utility company that provides internet service, and that is federally and state regulated.

The service is good here.

I went to go purchase the iPhone X. As i was done with the process and was about to pay i was told that their systems were down and couldn’t process my payment. So i go back a few days later to try again and purchase the phone. I was able to purchase the phone but then was told i cannot have my old number so i had to get a new one. I was also told I’m eligible for a 200 gift card for the purchase of an IPhone. When i went to redeem i was told i was supposed to keep my old number in order to receive it and whomever told me that was incorrect. But due to xfinitys customer service i was able to receive the $200. Basically don’t go to this store if you don’t have to.

Very busy, but they have a good system where they sign people in as they come in and call them up. Felt bad cus they were almost near closing time but so many people came in. They probably didn’t close till 9.

Employees were prompt and courteous. Make an appointment and youll be in and out quickly.

Just went here to pay a bill it was crazy busy in this store.

I wish I had a better experience but opening an xfinity account was a Pandora’s box of issues, now learned how bad people are being treated by this company and we work hard for internet and tv services, don’t get xfinity if you can. Go with AT&T even if these other companies have issues they don’t treat you as Terrible as xfinity for those who have xfinity and haven’t had issues, just wait . Their billing department is completely incompetent and they outsource their technicians who are completely incompetent. Rant over . Glad I got out of the contract and returned equipment because they did me so wrong .

Theyre always nice and attentive parking is not great but there customer service makes up for it

I went to exchange my remote it was fast and easy

Canceling today. Their billing is the worst. Not accurate statements, we pay. Then get hit with another bill in the same month because (their words) “their system wasn’t updated” we pay our bills on time or early to keep on track. This literally happens every month. Soooo done with this company.

Lots of assistants, comfy seating if you are waiting with a large TV screen area too.

Comcast Business is the worst to work with. Choke you out on high bills won’t let you out of your contract. Needs a sixty day written notice to cancel. When I call for price reduction or to cancel they will hold you to the remaining of your contract and threaten to sue your business. By all means do not do business with this snake in the grass.

It seems that everyone who left a poor review, for the most part, doesnt understand how business works. I dont mean Xfinity specifically, but rather all business ever, everywhere. That said, I have been a Comcast customer for 15 years. Sure, like with any service, there have been issues along the way. But with a little patience, and basic logic, I have never had an issue resolving matters to my satisfaction. And you know what? It IS expensive. But look at the service quality of every single competitor. You recieve precisely what you pay for. Fast, stable internet offered at a wide range of speeds. Beautiful high definition cable television. Even the home phone service, which I had for a short while, is reliable and clear. I gave Xfinity Mobile a shot last year, and since the service shares coverage with Verizon network, I have service literally everywhere. And with the Xfinity free wifi that permeates every major metro area, I use little to no data, which keeps my phone bill a whopping $12 every month (note, that the bill is more, but only because I am paying monthly for my exquisite Samsung Note9). In an hour, I am going to walk into their Riverpark store, and walk out with the Note 10+, because upgrading is a breeze with Xfinity. Sprint and AT&T be damned. So listen, take poor reviews with a grain of salt. Most complaints are foolish. Some appear to have a bit of validity, but clearly, the customers in question lacked patience, and most importantly, an understanding of how to conduct professional and effective business communication.

Always ready to help me with any questions or concerns, great staff and excellent service.

They are rude. Try to sell you everything in the place and dont fix the problem you came in with. I had to go online to Amazon for what I needed. And, yes, I pay my bill every month. Never late. Whatever.

I had a great experience! I walked in with an outdated cable box and within 15 minutes had a new one and was on my way! Person who helped was very polite and knowledgeable. I recommend this store.

Fast friendly service. Knowledgeable staff.

Beware of contract. Im aving to move out of state for work to a location not serviced by Comcast and now having to pay a $240 early termination fee because I must break my contract. I would have kept service if they serviced my area. So Comcast has turned a frankly happy customer into a unhappy customer who will never recommend nor use their service again because they are taking advantage of me having to move to a location for work that is not serviced by Comcast.

I have always had a good experience from the time I walk in the door at this location.

I went in to get internet. I was in and out quickly and everything works great.

I was very nervous to order Comcasts service, given their reputation, but when I walked into the store, I was greeted and helped immediately. Super smooth pick up and installation process, which I did myself in a matter of minutes. Solid hardware and cables too. Im impressed! So far, only one connection drop, but Im willing to call it a fluke.If you visit this store, you can expect an exceptional level of service, and an open atmosphere, compared to other providers Ive worked with. Finally, an ISP who does not design their office based on the DMV. I conducted the majority of my transaction with an associate on a store-owned mobile device. Do that.Also, be polite, and theyll return that kindness.

I dont know Ive never been here in but Ive talked to some of the employees cuz they come over to where I work which is right behind them and theyre really nice sweet people so theyre probably really great to their customers too check them out

Those customers service reps dont know anything, they raised their voices and treat people like if we knew how the programming works, over the phone they tell you something and at the store something totally different. I dont recommend Xfinity by river park. 1 star..

Xfinity is trash BUT the woman who helped us was very helpful and honest

Long wait but good customer service

Great place to get, a bundle or turn in equiptment, well ran employees were great,

Took a while to get served, it was really busy that day. When it was my turn, I got exceptional service.

Great place to come visit have all your needs met great staff as well

Horatio was very helpful!

Parking is a challenge, theres always a long wait inside, and the employees dont care. Terrible customer service. Xfinity used to have the best internet speeds, but now ATT fiber optic service has better speeds and lower price, but ATT customer service is even worse than Xfinity.

Worst experience ever, not only I was billed for months for a modem I didn’t even had, after complaining, the modem was never removed from my bill, and they wanted a 5.99 cupón to compensate.I wa Just plain robed !!!

Just paying a bill with that great machine so I dont have to wait line. And I dont want to talk to a person.

Love this place. Gave me a deal I couldnt refuse haha. Talk to Jordan Lorenzo, hell hook it up. Great salesman and their manager too. Thanks Xfinity and staff!

Comcast service itself is great, this specific store does not represent their services by any means. I waited 1.5 hours because their method of calling names is substandard and you cant hear them call your name and me and my son were approached by 2 reps and asked if we what was needed and let them know how long we had been waiting, and they walked away saying they would get me help next.....30 minutes later nothing, so me becoming more irritated by the lack of them caring I went to the check in kiosk and entered my name 10 times.....10 minutes later I was finally called. I expressed my frustrations, she did not seem to care as she was one that abandoned me the first time I asked what was going on. I almost felt discriminated against for being white, one of the African american employees seemed to ignore me completely after he approached me and I asked why I had not been called to simply swap a modem and he diapered and never made eye contact with me again as if were not even there! WOW! After I left I called Comcast customer care, they expressed their apologies and said this store has had many complaints and they credited me $40 on my bill. I am a 15 year customer. how I was treated at this specific store was simply poorly trained staff to recognize when a customer is verbally asking for assistance.

Got me in and out quickly.

Comcast refused to service my new house, in the middle of my contract with them. The ability to service my new house wasnt the issue, though. Its the fact that they forced me to pay early termination fees because of their lack of service. HORRIBLE customer service on top of it.

My internet is working so nothing bad to say

AWFUL, POOR, HORRIBLE CUSTOMER SERVICE!!!!!!!! . REPRESENTATIVE NAMED BRETT IS VERY RUDE AND SNOTTY. WALTER SO CALLED MANAGER IS WORST . YOULL HAVE A BETTER CUSTOMER SERVICE WITH A KIOSK. HOW DID THESE PEOPLE GET THERE JOBS. THEY LACK COMPASSION. THEY MAKE YOU FEEL BE LITTLED. THEY NEED TO HIRE BETTER STAFF.

The employees in the store lied to me! I went in to see if I could get a better rate on my service! Paying $165/month for 3 lines of unlimited talk, text, and data. Plus, for the phones. I have had the service for a year and I cant get on the internet with my iPhone 8plus when I am not within wi-fi range and I get dropped calls. So, I went in and paid all of our phones completely off, I asked the agents when the phones would be unlocked so that I could go to another mobile carrier, they told me within 24 to 48 hours. Well that was last Thursday, it is now Monday and I when I tried to sign up with another carrier they were still locked.I texted Xfinity about the phones still being locked and they told me I had to wait 50 days from the time I paid them off until they would be unlocked. So, basically another billing cycle and a half.Dont go to Xfinity!

Came into the service center @ River Park in Fresno on a Monday morning and it was pretty quick and painless. Fortunately I had the day off of work to get this done so I am grateful for that. Staff was kind and helpful. The self check in using the Ipad at the door was nice and really convenient. They had 3 or for TVs to watch while you waited in case you forgot phone. There was some seating but with the size of the space, I think they could use a bit more in case it gets really busy especially for people bringing equipment in.

Pleasantly surprised I expected it to be a hassle to turn in my equipment! I didnt even need an appointment! Too easy!

Service sucks. I am a long standing customer and waited an eternity just to swap my modem. Entered name into an ipad and name was never called. A guy in the far corner may have called my name but only once then went onto another customer. Never received a text message for being next in line. This service center is GARBAGE!

Very friendly customer service.

A store where they want you to get in and out quickly. It is a good store with a good staff but like I said, they just want to sell to you.

I stopped in rather seredipitously and I now have internet service, woohoo. They were great. There were some hiccups with instalation, but made it through successfully.

I never wrote any complains on the internet before, but this place has the worst customer service! its beyond acceptable!I came to ask for internet plans because I want a cheaper plan. A Hispanic male (age around 30-38) told me that I cant see it. I asked him why. Then, he told me that internet plans arent on his computer. He also said something like... if you want to change to cheaper plan, bring in your TV box, then we will talk about the plans. Extremely rude staff. Worst customer service. Guess what? You just lost a customer.

Rude employees. They act like they are doing you a favor by helping

I wish I can even remove that star.. this company deserve a - stars not + they are really badIn all ways, I had my services for 1 year now and Im extremely disappointed

Was misinformed by a staff member and then he made appt. Without checking if it would work with me first and wen I said it wouldnt he kept it anyway n said he could change it then didnt, very unsatisfied

Came to swap my old router. I was expecting a long wait or some problems based off of the bad reviews. However, I was pleasantly surprised with how quickly they dealt with me. I was in and out within a couple minutes.

When you need to pick something up from the store. There is no phone number. It gives you the 1800 no. So you cant see if your remote is there.

Standard business experience with a service-oriented company

Great service

Nice area for this Xfinity store while youre out shopping are out eating lunch during the day you can stop by and pay your cable bill our return cable boxes I just stopped in to talk to a customer service rep about your cable